User's Manual

IN CASE OF DIFFICULTY...
Moseley products are designed for long life and trouble-free operation. However, this
equipment, as with all electronic equipment, may have an occasional component failure.
The following information will assist you in the event that servicing becomes necessary.
TECHNICAL ASSISTANCE
Technical assistance for Moseley products is available from our Technical Support
Department by phone or email. When calling, please give the complete model number of
the radio, along with a description of the trouble/symptom(s) that you are experiencing.
In many cases, problems can be resolved over the telephone, without the need for
returning the unit to the factory. Please use one of the following means for product
assistance:
Phone: [phone] E-Mail: mailto:[e-mail]
FAX: [phone] Web: http://www.moseleysb.com/mb
For all sales related questions please call your sales representative or for general inquires
please email [e-mail].
FACTORY SERVICE
Component level repair of radio equipment is not recommended in the field. Many
components are installed using surface mount technology, which requires specialized
training and equipment for proper servicing. For this reason, the equipment should be
returned to the factory for any PC board repairs. The factory is best equipped to
diagnose, repair and align your radio to its proper operating specifications.
If return of the equipment is necessary, you will be issued a Service Request Order
(SRO) number and return shipping address. The SRO number will help expedite the
repair so that the equipment can be repaired and returned to you as quickly as possible.
Please be sure to include the SRO number on the outside of the shipping box, and on any
correspondence relating to the repair. No equipment will be accepted for repair without
an SRO number.
A statement should accompany the radio describing, in detail, the trouble symptom(s),
and a description of any associated equipment normally connected to the radio. It is also
important to include the name and telephone number of a person in your organization
who can be contacted if additional information is required.
The radio must be properly packed for return to the factory. The original shipping
container and packaging materials should be used whenever possible.