User's Guide

Chapter 4 Troubleshooting and FAQs Troubleshooting 65
The tablet doesn’t return from Hibernation mode while on battery power
• The battery might be depleted. Plug the Tablet PC’s power adapter into an AC outlet and
into the Tablet PC.
The power button is blinking but nothing is happening
• The tablet is in Sleep mode. Press the power button to wake up the tablet. To power off
the tablet completely, you can press and hold the power button for about five
seconds. However, this is not recommended. Under normal conditions, power off the
Tablet PC by swiping from the right, tapping Settings, and then tapping the Power icon.
You should see three options: Sleep, Restart, and Shut down. Tapping Shut down will
turn off your PC.
The display goes black while the Tablet PC is still turned on
• The tablet might have turned off the display to save power. To restore the display, touch
the screen with your finger or the pen.
• The tablet might have gone into Sleep mode. Press and hold the power button for
about one second.
• The tablet might have gone into low-battery Hibernation mode. In Hibernation mode,
the power status light is off. Plug the tablet in to AC power, then press and hold the
power button for about one second.
Battery issues
The battery doesn’t last very long (less than four hours)
• Hot or cold conditions can adversely affect the battery charge. Use AC power if you’re
operating the tablet in these conditions.
• Accessory devices such as a DVD player and applications that make heavy use of the
hard drive can drain the battery more quickly. Remove the accessory devices or use AC
power if possible.
• Condition the battery once a month by using the tablet on battery power and allowing
the battery charge to drop below 20% before connecting the battery to AC power.
• The battery may be weakening. Use a different battery if possible.
• For other battery optimizing tips, see Battery and power management tips on page 44.
Display issues
The display is too dim
• The display brightness may be set too low. Use Motion Tablet Center’s Power settings to
brighten the display. Open Motion Tablet Center, tap Power, then tap Advanced. Adjust
the display brightness slider to the desired level.
The display is unreadable or distorted
• The screen resolution and color quality may not be set correctly. Use Windows Display
Properties to reset the display settings. Swipe in from the right side of the screen and tap
Search.Type control panel in the search field. In Control Panel, select Display, tap