User's Guide

Chapter 4 Troubleshooting and FAQs Troubleshooting 55
Ports and connectors issues
The tablet doesn’t recognize the USB device
• Windows 7 may take a short time to recognize the USB device. Wait a few moments to
see if Windows recognizes the device.
• The device may not be connected properly. Check the connection and ensure that it’s
inserted properly into the USB port.
• The correct driver might not be included with Windows 7. Check the manufacturer’s
website for a current driver.
The CL920 is in its dock, but the tablet doesn’t recognize any accessory devices, such
as the external disk drive or monitor
• The CL920 may not be fully seated in the dock. Remove it from the dock and then
replace it.
Network issues
The wireless adapter keeps connecting even when I don’t want it to
• Disable the desired wireless adapter from the Motion Dashboard. Open Motion
Dashboard, tap Wireless, and clear the checkbox next to the wireless adapter that you
want to disable.
I can’t connect to a wired Ethernet network
• To connect to an Ethernet network, your CL920 must be connected to a CL-Series
docking station. The Ethernet port for the CL920 is located on the dock.
• The connection may be loose. Remove the Ethernet cable and reconnect it.
• The Ethernet network may be experiencing problems. Check with someone near you to
determine if he or she has network access.
• Replace the Ethernet cable.
Wi-Fi issues
I can’t connect to a wireless Wi-Fi network
• Your CL920 may not have located a Wi-Fi network. From the Start menu, tap Control
Panel then Network and Internet. View your active networks. If no network is
connected, tap Connect to a network and select a network from the list.
• Wi-Fi must be enabled from the Motion Dashboard. Open Motion Dashboard, tap
Wireless and tap the checkbox next to Enable 802.11 Internal Wireless.
• You may not have access to the network. Obtain a user name and password from an
administrator for the network.
• Your tablet’s security settings may prevent a connection. For example, broadcasting a
network name may be enabled or encryption is turned on. Check with your system
administrator.