User's Guide

70 Appendix A Troubleshooting and Support
Network
The wireless adapter keeps connecting even when I do not want it to
• The wireless adapter is enabled. You can use Motion Dashboard to disable the wireless
adapter. See “Enabling or disabling Wi-Fi” on page 40.
Audio
No sound is coming from the speakers
• The volume may be set too low or muted. You can use Motion Dashboard to increase
the volume or turn mute off.
• The integrated audio components may have been overwritten. If you install a third-
party audio device (such as a USB or Bluetooth device), the integrated audio may stop
working. If this occurs, reinstall the SigmaTel and Knowles IntelliSonic audio drivers. You
can find the drivers at www.motioncomputing.com/support/driver_download.asp. If
you still have problems after reinstalling the drivers, contact Motion Technical Support.
System
I forgot my BIOS password and cannot access my computer
• You can enter several incorrect passwords before the BIOS temporarily locks the system.
You can try again by restarting the system. If you still cannot log on, contact Motion
Computing Technical Support at www.motioncomputing.com/support.
An application has stopped responding, but I can still move the pointer and use other
applications
• Use Task Manager to manually stop the application. For more information, open
Windows Help and Support and search for “task manager”.
The computer seems to be operating more slowly than usual
• The hard disk drive may be full or nearly full. You can use Disk Cleanup to free up space
on the hard drive. For more information, open Windows Help and Support and search
for “disk cleanup”.
• The hard disk may need to be defragmented. You can use Disk Defragmenter to
consolidate files and folders on the hard drive. For more information, open Windows
Help and Support and search for “defragment”.