User's Manual

Appendix A Troubleshooting and Support 69
• The display driver may have been removed or become corrupted. Use Windows Device
Manager to reinstall the driver. For more information, open Windows Help and Support
and search for “update driver”.
Input
The system does not respond to the pen I am using
• You may be using an improper input device. Only Motion Computing digitizer pens can
be used. The system does not respond to other pens or to a plastic stylus.
• You may be using the wrong pen. Occasionally, a particular pen may not work with a
particular unit. If you are in an environment with multiple units and pens, try using a
different pen. You can also tether the pen to the unit to ensure that a pen stays with it.
The pointer on the screen does not align with the pen
• The pen may need to be calibrated. See “Calibrate the digitizer” on page 6.
When I write, I inadvertently click the function button on the pen
• Adjust how you hold the pen. Avoid resting your finger on the function button. You can
also use the Pen and Input Devices window to disable the button. See “Configuring pen
options” on page 22.
The function button does not work
• The function button may not be enabled. You can use Tablet and Pen Settings window
to enable the function button. See “Configuring pen options” on page 22.
• You may not be pressing the button early enough. Try pressing the function button
before you touch the pen to the display surface.
The eraser does not work
• The eraser may not be enabled. You can use Tablet and Pen Settings window to enable
the eraser. See “Configuring pen options” on page 22. The eraser works on digital ink
only, not text.
The buttons on the unit do not do what I expect them to do
• The button functions may have been customized. You can use the Tablet and Pen
Settings window to change the buttons to the desired functions. See “Configuring front
panel buttons” on page 24.
Ports and connectors
The unit is in the docking station, but the system does not recognize any accessory
devices, such as the external disk drive or monitor
• The unit may not be fully seated in the docking station. Remove the unit from the
docking station and then replace it.