Operation Manual

Chapter 4 Troubleshooting and FAQs Troubleshooting 77
Front panel buttons
The buttons on the tablet PC do not do what I expect them to do
• The button functions may have been customized. You can use the Tablet and Pen
Settings window to change the buttons to the desired functions. See “Configuring front
panel buttons” on page 31.
Ports and connectors problems
The tablet does not recognize the USB device
• Windows 7 may take a short time to recognize the USB device. Wait a few moments to
see if Windows recognizes the device.
• The device may not be connected properly. Check the connection and ensure it is
inserted properly into the USB port.
• The correct driver might not be included with Windows 7. Check the manufacturer’s
website for a current driver.
The J3500 is in its dock, but the tablet does not recognize any accessory devices, such
as the external disk drive or monitor
• The J3500 may not be fully seated in the dock. Remove it from the dock and then replace
it.
The system does not recognize the Express card I inserted
• The card might be inserted improperly. Eject the card and re-insert it. Ensure the label
side is up. See “Using the Express card reader (optional)” on page 61.
• The device may not have been tested for Windows compatibility. For a list of tested
products, go to the Windows Marketplace Tested Products page at
winqual.microsoft.com/hcl.
Network problems
The wireless adapter keeps connecting even when I do not want it to
• Disable the desired wireless adapter from the Motion Dashboard. Open Motion
Dashboard, tap Wireless and clear the check box next to the wireless adapter that you
want to disable.
I cannot connect to a wired Ethernet network
• The connection may be loose. Remove the Ethernet cable and reconnect it.
• The Ethernet network may be experiencing problems. Ask your neighbors if they have
network access.
• Replace the Ethernet cable.