User`s guide

Chapter 4 Troubleshooting and FAQs Troubleshooting 43
Troubleshooting and
FAQs
4
Motion Computing tablet PCs are thoroughly tested for performance and quality, but
occasionally problems still occur. If you do not find the information you are looking for in
this section, go to Motion Computing Support.
Troubleshooting
Use the information in this section to identify and resolve common issues. If an issue has
more than one potential cause, the most common cause is listed first.
Power
The computer does not shut down
• An application might have stopped responding. Use Task Manager to manually stop the
application. Press the Windows Security button and select Start Task Manager. You can
also press and hold the power button for five seconds to force the computer to shut
down.
The computer will not enter Hibernation mode
• Hibernation might not be enabled. Enable hibernation by adjusting the power button
behavior from Motion Dashboard. See “Changing how the power button functions” on
page 33.
The computer does not return from Hibernation while on battery power
• The battery might be depleted. Plug the computer in to AC power.