User Guide
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Moto G7 ii Contents Set up phone 1 Insert and remove SIM and SD cards Manage dual SIMs Add or remove accounts Set up voicemail Set up email Make it yours 1 2 4 5 6 7 Accessibility settings 8 Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Learn the basics 8 10 11 12 14 Hardware diagram About your home screen About your lock screen 14 15 17 New to Android? 18 If this is your first smartphone If you had an iPhone About your Google account Status bar icons Ph
Moto G7 Work with text Use onscreen keyboard Adjust keyboard vibrations Cut, copy, paste text Use voice typing Fill in forms automatically Personalize your phone Home screen Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Set screen lock Add message to lock screen Sounds Set ringtones Avoid interruptions with Do Not Disturb Silence power on sound Stop phone from speak
Moto G7 Browse websites Text messaging About text and multimedia messages Read, send, manage text messages Add attachments Save attachments from text message Turn group messaging on or off Change default messaging app Control notifications for text messages Change text message reply to incoming calls Get text messages on your computer Email Read, send, manage emails View email attachments Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find ca
Moto G7 Calls, contacts, voicemail Phone calls Answer calls Make calls During a call Make video calls Make conference calls Block calls and SMS Turn on call waiting View and delete call history Contacts Add contacts Edit or delete contacts Star your favorite contacts Sort contacts Share contacts Voicemail Use voicemail Send all calls from contact to voicemail Music Listen to radio Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Use Battery Saver mode Stor
Moto G7 Recover recently deleted files Upload music to cloud Upload photos and videos Scan documents and make copies Network and internet Connect with Wi‑Fi Use Airplane mode Control data usage Share your internet connection Connect to VPNs Connected devices Connect with Bluetooth™ Tap & pay with NFC Share or receive with NFC Cast screen or media to TV Transfer files between phone and computer (USB) Print from your phone About wireless sharing Other settings Apps & notifications Change app settings Manage n
Moto G7 vii Lock and unlock phone 166 Set screen lock Unlock with trusted devices Unlock with your face Unlock at trusted places Keep phone unlocked while it's on you Unlock with voice commands Use fingerprint security Use location services Lock SIM card 166 168 169 170 171 172 173 175 176 Accounts Add or remove accounts Sync accounts and apps Manage information in your Google account System 177 177 178 179 180 Set up emergency information Record your IMEI number Find legal and product information U
Moto G7 Bluetooth, Wi-Fi, USB issues Bluetooth problems Wi-Fi problems Can't transfer files or connect to computer viii 196 196 198 199 Account and sign-in issues 201 Forgot unlock code Can't sign in to Google Account sync issues 201 201 201 App issues 203 App or widget problems Messaging problems Camera problems 203 204 206 Maintenance procedures 208 Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help 208 208 209 211
Set up phone Insert and remove SIM and SD cards Replace SIM or SD card 1. If you are removing an SD card, unmount it first ( Settings > Storage). 2. Insert the tool into the hole in the tray and gently push to pop it out. 3. Insert or remove the cards as needed. To use an SD card: To use two SIM cards (dual-SIM models only): 4. Push the tray back into the phone.
2 Set up phone Format SD card You'll need to choose one of two formats for your SD card: portable or extended internal. Need help deciding which format to use? Portable storage When you insert an SD card, it’s automatically set to be portable storage for media files, letting you easily swap the card and its content between devices. Be sure to set your storage location within media apps, like Camera and Play Music .
Set up phone Set up SIM profile Set SIM options based on how you expect to use the cards: 1. Go to Settings > Network & internet > SIM cards. 2. Select the option that best meets your needs: 3. • Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is also based on your contact's carrier. • Personal and Work: Use one SIM for personal and the other for work-related voice calls. • Manual: Choose which SIM to use for voice calls, for data, and for SMS.
Set up phone 4 Add or remove accounts About accounts When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your account. You can also add other web accounts. For each account, you can control which of its features and apps sync with your phone. Add Google account To add a Google account: 1.
5 Set up phone 4. Once the account is added, account-related features and apps are updated with information from that account. To review and change what syncs with your phone, touch the account type, then account name. Remove account If you remove an account, information you synced will be removed from your phone, but it is not deleted from your account. To remove other accounts: 1. Go to Settings > Accounts. 2. Touch the account name. 3. Touch Remove account.
6 Set up phone • To change voicemail service from your provider to another voicemail service or app, touch Service. • To change the number dialed to access voicemail, touch Setup. Set up email Set up personal email You can add multiple email accounts of the following types: • Gmail • Personal email from other providers (IMAP/POP) If you added a Google account on your phone: • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up.
7 Set up phone 1. Open the Gmail app. 2. Do one of the following: • If this is your first time opening the Gmail app, touch Add an email address. • If you have been using Gmail with another account, touch account. > Settings > Add 3. Touch Exchange and Office 365. 4. Follow the onscreen instructions to enter your email address, password, and other information from your company's IT department.
8 Set up phone : Accessibility settings Visual assistance Adjust colors if you’re color blind 1. Go to Settings > Accessibility. 2. Touch Color correction and turn it on 3. Touch Correction mode and choose an option. . How you see colors Option to choose It’s difficult to tell violet from blue. Yellow and green appear redder. Deuteranomaly (red-green) Colors aren’t bright. Red, orange, and yellow appear greener. Protanomaly (red-green) It’s difficult to tell yellow and red from pink.
9 Set up phone : Accessibility settings • To adjust the zoom, pinch fingers together or apart. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size. Hear or feel when you touch the screen 1. Go to Settings > Sound > Advanced. 2. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones. • To hear a click when you lock or unlock the screen, turn on Screen locking sounds.
10 Set up phone : Accessibility settings • Start typing. Your phone speaks each number or letter. • Drag status bar down. Your phone speaks all of the notifications. • Open a message, file, or book. Your phone reads the text out loud. To control TalkBack volume: • Press a Volume button to open volume settings, then use the • Or, during voice readout, repeatedly press the Volume up or down buttons. slider to adjust the level.
Set up phone : Accessibility settings 2. Touch > Settings > Accessibility. 3. Turn Hearing aids on 11 . Set up TTY device For text-based communication, you can use text messaging and email. If you prefer to connect to a TTY device: 1. Touch 2. Touch > Settings > Accessibility > TTY mode. 3. Select a mode: 4. . • TTY Full: Type and read text on your TTY device. • TTY HCO: Type text on your TTY and listen to voice replies on your phone.
Set up phone : Accessibility settings 4. 12 Follow onscreen instructions to select: • Number of switches • Scanning options • Switch assignments To adjust Switch Access later: 1. Go to Settings > Accessibility. 2. Touch Switch Access > Settings. 3. Adjust options. Use Switch Access • To start scanning and highlighting items on the screen, press the assigned switch or key.
Set up phone : Accessibility settings 13 1. Go to Settings > Accessibility. 2. Touch Volume key shortcut and turn it on 3. To change the accessibility feature associated with the shortcut, touch Shortcut service. 4. To use the Volume buttons from the lock screen, turn Allow from lock screen on . To use the shortcut: Press and hold the Volume Up and Down buttons at the same time for three seconds. You'll hear confirmation that the feature has been turned on or off. .
Learn the basics Hardware diagram 1. Microphone 2. Tray for SIM and SD card 3. Earpiece/speaker 4. Front camera 5. Proximity and light sensors 6. Volume up/down button 7. Power button 8.
15 Learn the basics 1. Back cameras 2. LED flash 3. Fingerprint sensor 4. Microphone 5. Headset jack 6. USB-C/Charger 7. Speaker grill About your home screen You see the home screen when you turn on and unlock your phone or touch . You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page. Swipe right or left to move between pages.
16 Learn the basics 1. Status bar: Displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications and quick settings. 2. Widget: You can add widgets to your home screen for quick access to information or frequent tasks. 3. Shortcut: You can add shortcuts to open apps or web pages you use frequently. 4. App list: Swipe 5. Favorites tray: Provides one touch access to your most-used apps from any home screen page.
17 Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you turn on or wake your phone. Tip: If you're using Moto Display , you'll see those notifications before you get to your lock screen. From the lock screen, you can: • View and respond to notifications. Double touch one to open it. • Open your quick settings. Swipe down from top of screen. • Start a voice search. Swipe • Open the camera. Swipe • Go into Lockdown .
Learn the basics : New to Android? 18 If this is your first smartphone Welcome to the world of smartphones! Prepare to be impressed with all the ways you can organize and stay connected to the people and things most important to you. Check out these tips for a smooth start. Learn the basics Your smartphone is, after all, a phone for making and answering calls. But it also has a keyboard for sending texts and emails and a camera for taking photos and videos.
Learn the basics : New to Android? 19 Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it. See which apps use large amounts of data and adjust their settings if you want. You can stop auto-syncing over your carrier's network from quick settings by toggling the data connection off. Use Wi-Fi to conserve cellular data.
Learn the basics : New to Android? 20 If you had an iPhone Welcome to Android! Here are some differences between your old iPhone and your new phone. Your assistant: You've retired Siri. Now, find info and get things done with Google Assistant. Just set up “OK, Google”. Then ask for info or help with everyday tasks. Apps: • Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't compatible between iPhone and Android.
Learn the basics : New to Android? 21 About your Google account Benefits of your account When you set up your phone, you added a Google account. If you haven't had a Google account before, this is more than just a password you set up for your phone. A Google account lets you organize and access your personal information and files from any computer or mobile device: • Synchronize everything. Never lose your contacts.
Learn the basics : New to Android? • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details. • On the right, icons tell you about your phone's battery level and network connections. 22 A dot means there are more icons to view. Drag down from the top of the screen to see all icons. What status icons mean These are the icons from apps that came on your phone and the phone status icons.
Learn the basics : New to Android? Poor connection to cellular/mobile network. Connected to different cellular/mobile network (roaming). Data Saver is on, preventing apps from using background data. Wi‑Fi network within range. Connected to Wi‑Fi network. Poor connection to Wi‑Fi network. No SIM card. Location services are in use. Airplane mode on. CONNECTIVITY Bluetooth on. Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection.
Learn the basics : New to Android? 24 USB tethering enabled. NFC enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store. App successfully installed from Play Store. Email and calendar sync in progress. Upload complete. Download complete. Google backup in progress. Google backup complete. SOUND Vibrate. Song playing. DO NOT DISTURB Do Not Disturb mode is set to Total silence.
Learn the basics : New to Android? Do Not Disturb mode is set to Alarms only or Priority. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert.
Learn the basics : New to Android? 26 Screenshot is available. Moto Voice is announcing calls and texts. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode. A mode allowing access to a device’s non-wireless functions (e.g., music, games, etc.
Learn the basics : New to Android? 27 netbooks, MP3 players, cameras, Smartphones, and portable gaming systems. The number of devices that can connect at one time depends on your carrier and connection speed. NFC. Near-field communication. A wireless technology that transfers information between two compatible devices. Tap the devices together to share web addresses, contact info, apps, GPS locations and more. notification. An alert from your phone or an app on your phone.
Learn the basics : New to Android? Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
Learn the basics : Get around 29 Learn gestures Gesture Touch Description Press with one finger and lift. Result: Open something (app or email) or choose something (checkbox, icon). It’s like clicking a mouse on a computer. Touch & hold Press and wait before lifting one finger. Result: Select something (app icon, text on a page) and see possible actions. Try it: Touch & hold text on this page to see the copy feature.
Learn the basics : Get around Pinch in to zoom 30 Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications. More gestures: The Moto app includes additional actions for controlling your phone, which you can turn on/off. Use navigation bar Show navigation bar Remove the navigation icons and use the 1. Open the Moto app. 2. Touch 3. Touch One Button Nav and turn it on navigation bar instead.
31 Learn the basics : Get around Swipe left Go back Swipe right Switch between two most recent apps Swipe up See recent apps. Swipe up again for all apps. Customize navigation gestures You can change how your phone responds when you swipe the sensor: 1. Open the Moto app. 2. Touch 3. Touch . 4. Select Swipe left to go back or Swipe left to switch apps. > Moto Actions > One Button Nav.
Learn the basics : Get around Icon Setting Wi-Fi Bluetooth Do Not Disturb Flashlight Auto-rotate Battery Saver Mobile data Airplane mode 32
33 Learn the basics : Get around Cast your screen Background data usage. Appears after you turn on Data Saver the first time. Dim your screen at night. Appears after you turn on Night Light the first time. Wi-Fi hotspot. Appears after you turn on hotspot the first time. Brightness SIM card Open all settings To open the full list of all settings, do one of the following: • Open quick settings and touch • Or, open the . Settings app.
Learn the basics : Get around 3. 34 Drag to add or remove one. To return quick settings to its original state, touch > Reset. Tip: You can also change the background color to be light or dark. Wake or put screen to sleep To save battery power, your screen automatically goes to sleep if you haven't used it for a while. You can adjust the amount of time before your screen should sleep. To wake sleeping screen: • Press the Power button. If you've set up a screen lock, you need to unlock it.
Learn the basics : Get around 35 Turn volume up or down When you're on a call, press the Volume buttons to adjust the volume level of the other person on the call. When you're not on a call, press the Volume buttons to adjust the media volume. To adjust other volumes at any time: 1. Press a Volume button. 2. Touch 3. Slide the volume levels where you want them: .
Learn the basics : Get around 36 • To switch to silent volume slider. • To automatically silence your phone during a certain time (e.g. every Tuesday from 11:00 to noon), set up Do Not Disturb . or vibrate , press a Volume button, then touch Adjust accessibility volume When TalkBack is on, to change the volume of spoken feedback: 1. Press a Volume button. 2. Move the slider.
37 Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: 1. Open quick settings. 2. Touch or . Or, make a chopping motion to turn the flashlight on or off. If the camera opens, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: 1. Open the Moto app. 2. Touch 3. Touch Fast flashlight and turn it on or off. > Moto Actions. Take screenshots Take a screenshot 1. 2.
38 Learn the basics : Frequently used tools 4. • To edit the screenshot, touch • To share it, touch . Then, touch to draw on it, touch to highlight it. . Touch Save. Or, touch Discard to delete it. Find screenshots later Open the Photos app and touch > Device folders > Screenshots. Adjust screenshot settings Three finger screenshot and Screenshot editor make it easy to capture and enhance your screenshots. You can turn them on or off any time. 1. Open the Moto app. 2. Touch 3.
Learn the basics : Frequently used tools 3. 39 Some commands cause your phone to speak a response to you. To stop the phone from speaking, touch .
Learn the basics : Frequently used tools 40 Get directions to home or work Get directions from anywhere to your home or work addresses with one touch by setting up a task shortcut: 1. Touch & hold 2. Drag 3. If you haven't set your home or work address yet in Maps, touch the shortcut and follow the onscreen instructions to add it. . to a blank space on your home screen. When you're ready to roll, just touch the shortcut, and your phone will talk you through the directions.
41 Learn the basics : Frequently used tools Set or delete alarms 1. Touch the time. 2. Do one of the following: 3. • To use an existing alarm, switch it on • To add a new alarm, touch • To delete an alarm, touch . Touch to view or edit its ringtone. and set the time and ringtone. next to it, then touch . To control general alarm settings, like alarm volume and snooze duration, touch > Settings. When an alarm is set, shows in the status bar.
Learn the basics : Frequently used tools Tip: To switch between forecasts for multiple cities, touch the temperature, then swipe left or right. To remove a city: 1. Touch the temperature. 2. Touch > Settings. 3. Touch next to the city's name. View your calendar Touch the current date to open your calendar, where you can view or add upcoming events.
43 Learn the basics : Work with text Use onscreen keyboard Open and close keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch . Tip: If you installed other keyboards, you'll see next to the navigation buttons when you're typing. To switch to a different keyboard, touch . Type special characters Touch & hold a key to see related special characters. For example: • Touch & hold .
44 Learn the basics : Work with text Use glide typing You have two options for entering text: type one letter at a time (multi-touch typing) or slide your finger through all the letters in a word using one continuous motion (glide typing). Both options are always available; start typing either way and switch whenever you like. When you're using glide typing, you can: • Type a word. Drag your finger over the letters in the word. • Delete words. Drag left slowly from finger to delete.
45 Learn the basics : Work with text To adjust keyboard vibrations: 1. Go to Settings > System > Languages & input. 2. Touch Virtual keyboard > Gboard > Preferences. 3. Do any of the following: • Turn Haptic feedback on keypress off or on. • If on, touch Vibration strength on keypress and move the slider. Tip: For quick access to keyboard settings, touch & hold the comma key and drag it to . Cut, copy, paste text You can select and copy text from web pages and messages. 1.
46 Learn the basics : Work with text Use voice typing Enable keyboard mic for dictation If you don't see on your keyboard: 1. Go to Settings > System > Languages & input. 2. Touch Virtual keyboard > Gboard. 3. Touch Preferences and turn Voice input key on . Dictate text 1. Touch a text field to show the onscreen keyboard. 2. Touch 3. Speak what you want to type: on the onscreen keyboard. • Speak naturally but clearly. There's no need to shout or hold the phone close to your mouth.
47 Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen or lock screen. Use your own photos, images that came on your phone, or images from an online category. Tip: If your battery is low, temporarily change animated wallpaper to a static image to save power. 1. Open the Wallpapers app. Or, touch & hold a blank area on your home screen, then touch WALLPAPERS. 2. Do one of the following: • To set a single wallpaper, select a photo or wallpaper.
Personalize your phone : Home screen 48 Add widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. To add a widget: 1. Touch & hold the home screen. 2. Touch Widgets. Widgets are listed under their related apps. 3. Touch & hold a widget to add it. You can make some widgets larger to view more content: 1.
Personalize your phone : Home screen Gmail Maps YouTube Chrome Calendar • Compose new email • Open to specific account • Navigate to Work • Navigate to Home • Search • Subscriptions • Trending • New incognito tab • New tab • New reminder • New event Messages • Clock Settings Open most recent conversation • New conversation • Start screen saver • Start stopwatch • Create new timer • Create new alarm • Battery • Data usage • Wi-Fi 49
Personalize your phone : Home screen 50 Add web page shortcuts 1. Open the Chrome app. 2. Navigate to the web page. 3. Touch > Add to Home screen. 4. Edit the name if desired. 5. Touch ADD. 6. Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. • Touch Add automatically. Add folders Folders organize your shortcuts. 1. Touch & hold an app shortcut on your home screen. 2.
Personalize your phone : Home screen 2. 51 Drag it up and drop it on Remove. To select a totally new user interface for your home screen, download a different launcher. Remake your home screen with launchers Get different launcher Totally changing the look and feel of your home screen is easy to do. Just select and download a new launcher app. Switch back to the standard look and feel at any time.
Personalize your phone : Lock screen 52 Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. 1. Go to Settings > Display > Advanced. 2. Touch Screen saver. 3. Do any of the following: • To change screen savers, touch Current screen saver, then select one. To set options for that screen saver, touch . • To preview your selection, touch Start now.
Personalize your phone : Lock screen 53 Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: • None: This gives no protection, but you can quickly access your home screen. • Swipe: Swipe up. This prevents accidental dialing but doesn't secure the phone. Lock: • Pattern: Draw a pattern on a grid. • PIN: Enter a four to sixteen digit numeric code. Longer PINs are more secure.
Personalize your phone : Lock screen 54 Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade convenience for more security. You can temporarily tighten locks and prevent lock screen notifications. To set it up: 1. Go to Settings > Security & location > Lock screen preferences. 2.
Personalize your phone : Lock screen Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: 1. Go to Settings > Security & Location. 2. Touch Lock screen preferences > Lock screen message. 3. Type the text to display and touch Save. Tip: Don't put your mobile number as your contact info unless you can access your voicemail from another device.
56 Personalize your phone : Sounds Set ringtones Change default call ringtone 1. Go to Settings > Sound. 2. Touch Phone ringtone. 3. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch > Audio and select the song stored on your phone. • For silence, touch None at the top of the list. Vibrate phone for calls You can set the phone to vibrate when it rings for calls.
57 Personalize your phone : Sounds Tip: To change your alarm sound, open the Clock app and touch . Then touch . Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones. Open the app and use it to select entire songs or portions of songs. • If you have songs that are .
58 Personalize your phone : Sounds • To keep it on indefinitely, touch Until you turn off. • To select a duration, touch For 1 hour, then touch + or - to adjust the time. • To choose each time, touch Ask every time. Allow exceptions in Do Not Disturb mode When Do Not Disturb is on, incoming calls, messages, and calendar events or reminders are muted. You can allow exceptions: 1. Open quick settings, then touch & hold 2. To pick whose calls get through, touch Calls and then: .
59 Personalize your phone : Sounds • To block selected visual notifications, touch Custom and turn features on or off. Automatically silence phone during set days and times You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode. 1. Open quick settings, then touch & hold 2. Touch Turn on automatically. 3. Use rules to set the schedule: . • To use an existing rule, touch its name, like Sleeping.
Personalize your phone : Sounds 60 Stop phone from speaking Some voice commands (like “What's up?” and “What is the current weather?”) cause your phone to speak in response. To stop the phone from speaking temporarily, touch . To prevent your phone from speaking: 1. Open the Google app. 2. Touch More > Settings. 3. Touch Voice. 4. Turn off Speech output. Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: 1.
Apps 61 About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Pre-loaded apps The following apps are pre-loaded on your phone. Don’t want some? Delete or disable them. Icon App Description Calculator Make some quick calculations. Calendar Keep track of your upcoming events, get automatic reminders on your phone, and coordinate with others by sharing calendars. Camera Capture photos or videos. Learn more. Chrome Browse the web.
Apps 62 Dolby Audio Get premium, adjustable audio for movies, music, games, and voice. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Duo Make video call with your friends across Android and iOS. Facebook Connect with friends, family, and communities. Share updates and media.
Apps 63 Moto Select available gestures for phone shortcuts, control notifications, and go hands-free when you’re driving or at locations you choose. News and Weather See headlines, weather, and information on your favorite topics and locations. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Movies & TV Get movies and TV shows for instant viewing from Play Store. Play Music Listen to your music collection (stored on your phone or streamed).
64 Apps Wallpapers Change your wallpaper, get new ones, or automatically show a new one every day. YouTube Find, view, and upload videos to the web. Get more apps Don’t see what you need? Download more apps. Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store where you can install with one touch. Get help for an app 1. Open the app. 2. Touch 3. Look for Help or Settings > Help. or . Switch between recent apps 1. Touch to see your recently used apps.
65 Apps Close apps To get out of an app, touch navigation bar. to return to your home screen. Or, touch if you're using the You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open. To remove apps from your recently used list: 1. Touch 2. Do one of the following: . • To remove one app, swipe up to remove it from the list. • To remove all apps, swipe right to the end of the list and touch CLEAR ALL.
66 Apps Exit split screen view Drag the black divider all the way up or down. Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. 1. When you’re playing a video or navigating with Maps, touch . The video (or navigation) shrinks. 2. You can drag the video (or navigation) anywhere on the screen. • To return it to full size, touch it twice. • To close it, drag it to the bottom of the screen.
67 Apps • When you touch & hold an app icon that shows a notification dot If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call. What you can do with notifications • Respond from a notification.
Apps You can also customize notifications, controlling the notification sound, which apps send notifications, how notifications show on your lock screen.
69 Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to preloaded apps on your phone. To download apps: 1. Open the Play Store app. 2. Browse by category or search. 3. Touch an item to see a description, read reviews, and download it. You'll see in the status bar when the app has downloaded and installed successfully.
Apps : Manage your apps 70 If an app changes the information it wants to access on your phone, you will receive a notification to update the app manually and will be required to review and accept the new permissions. To control when your apps are automatically updated: 1. Open the Play Store app. 2. Touch 3. Touch Enable auto update. 4. Do one of the following: > Settings.
71 Apps : Manage your apps Restore Play Store apps If you uninstall an app you got from Play Store, you can reinstall it anytime. Have apps you use infrequently, such as a flight tracker? Delete them and easily reinstall when needed. 1. Open the Play Store app. 2. Touch 3. Touch the LIBRARY tab for a list of every app you’ve downloaded. 4. Next to the app name, touch INSTALL. 5. If you have multiple Google accounts, touch and next to your account touch .
72 Apps : Manage your apps 1. Press & hold the Power button. 2. Touch & hold Power off. Then touch OK to restart in safe mode. When it restarts, you'll see Safe mode across the bottom of the home screen and widgets will be disabled. 3. Use your phone and see if the problem has gone away. Remember, you won’t be able to use any downloaded apps. If the problem goes away: 1. To exit safe mode, restart your phone. 2. One by one, uninstall recently downloaded apps.
73 Apps : Manage your apps 2. Do one of the following: • Drag the icon up and drop it on • If you don't see a delete option, touch & hold the app icon, then touch . This removes the app and frees storage space. > Disable. Delete apps installed by others If you are the owner of the phone and share it with users or guests, you can uninstall apps they installed. Although their apps don’t appear in your app tray or on your home screen, they do reduce available storage space. 1.
74 Apps : Manage your apps To see the results or to rescan: 1. Open the Play Store app. 2. Touch 3. Do any of the following: > My apps & games. • To see the results of latest scan, on the UPDATES, look at the message next to • To rescan your phone, touch . . If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps.
Apps : Manage your apps 2. 75 If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone.
Apps : Search and web browser 76 Search the web Search with the widget To type your search term: 1. Touch the Search widget. 2. Start typing a search term. As you type, suggested terms appear. 3. Touch a suggestion to search for it. Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: 1. Say “OK, Google” or “Hey, Google”.
77 Apps : Search and web browser 3. Turn Show "Search and more" button on . Search for nearby phone numbers To find and call a nearby business: 1. Open the 2. Touch 3. Say or type the name of place to call, or a search term about the place (for example, “restaurant”). Phone app. . You’ll see a list of nearby search results. 4. Touch the place to dial its number. If it doesn't work: • Make sure Location is enabled. • Touch > > Settings and turn Nearby places on.
78 Apps : Search and web browser 2. Enter a search term. 3. On the search results page, under , swipe left and change ALL to PERSONAL. If you're not seeing results: 1. Open the Google app. 2. Touch 3. Touch Personal. 4. Make sure that everything you want to include in your searches is checked. > Settings. Find an app 1. Swipe up from the bottom of the home screen to open your app list. 2. Touch 3. Type the app's name. 4. If the app is on your phone, touch its icon to open it.
79 Apps : Search and web browser 2. Go to a site by touching the bar at the top and typing the address. 3. On a web page: • To bookmark it, touch > . Or, touch > Add to Home screen to put a shortcut on your home screen. 4. • To search for text on that page, touch > Find in page. • To open a link, touch it. • To see options for opening a link in a new tab and copying or sharing a link, touch & hold the link. • To print the page, touch > Share > Print. Be sure you set up your print service.
Apps : Search and web browser 80 You can also review and delete your search history. Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser. 1. Go to Settings > Apps & notifications. 2. Touch Default apps > Browser app. 3. Touch the app to use. Fix a problem For problems with Chrome, read Google's troubleshooting information.
Apps : Text messaging 81 About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages. You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation threads (unless you and your recipients have group messaging enabled).
82 Apps : Text messaging Read, send, manage text messages Read and reply to a text message When you receive a text message with the 1. Swipe the status bar down and touch 2. Do any of the following: Messages app, you'll see in the status bar. . • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number. • To open an attached photo, slideshow, or any type of attachment, touch it.
83 Apps : Text messaging • To change the text message reply to incoming calls, open the Settings > Quick responses. Phone app and touch > Request text delivery reports See whether recipients receive your messages by requesting delivery reports. 1. Open the 2. Touch > Settings. 3. Do one of the following: Messages app. • If you have a single SIM, touch Advanced. • If you have dual SIMs, touch the SIM.
84 Apps : Text messaging Delete or archive texts When you delete a message, you also delete any attached photos or videos. If you want the attachments, be sure to save them before deleting the message. • To delete a single message, open the conversation (thread) and touch & hold the message, then touch . • To delete or archive all messages in a conversation, touch & hold the conversation, then to delete or to archive.
85 Apps : Text messaging 4. Touch the recipient's name, or touch Messages to start a new message. 5. Touch . Fix a problem If you're having trouble attaching files, check that: • Cellular data is turned on. • Your data plan supports MMS (multimedia messages). Save attachments from text message If you received an attachment to a text message, you can save it on your phone. In the message, just touch & hold the attachment, then touch to save it.
Apps : Text messaging 86 Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: 1. Go to Settings > Apps & notifications. 2. Touch Default apps > SMS app. 3. Touch the app to use. Control notifications for text messages If you use the Messages app: 1. Open the 2. Touch > Settings. 3.
87 Apps : Text messaging 4. Touch one of the responses to edit it. Get text messages on your computer Set up Messages for web If you use the computer. Messages app on your phone, you can see and send text messages on your Pair your computer and the Messages app on your phone by scanning a QR code: • The QR code is unique to that computer. • You can set up multiple computers, getting individual QR codes, but only one is active at a time. To set up a computer: 1.
Apps : Text messaging 3. Do one of the following: • Touch • Touch Sign out of all computers. next to an individual computer to sign out of it. To sign out from the computer, at the top of the message list, click .
89 Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. in the status bar. When you receive an email notification, you'll see 1. To open email from a notification, swipe the status bar down and touch the notification: • A single email notification opens the message directly. • A multiple email notification opens the email list; touch an email to open it.
90 Apps : Email Add attachment to email 1. In the email you're composing, touch 2. Browse to the file, and touch it to add it to the email. The attachment appears at the bottom of the email. > Attach file. Find emails When you open the Gmail app, you see your Inbox: • To view sent email, drafts, recently deleted email, and other categories, touch • If you don't see emails listed after you touch a category, swipe down on the screen to sync it. .
91 Apps : Email To view or play the attachment, touch it. If you see a message that you can't open the attachment type, most file types have a free viewer that you can use. In Play Store, search for the file type, then select and download an app. Save attachments from email To save an attachment, in the email touch > Save. To view saved attachments later, open the Files app. Delete attachments saved from email 1. Open the Files app. 2. Touch Browse > Downloads. 3. Do one of the following: 4.
Apps : Email 92 Add email signature To add a signature automatically to the end of emails you send: 1. Open the Gmail app. 2. Touch 3. Select the account. 4. Touch Mobile Signature and edit the text you want to appear at the end of every email. > Settings. Control email notifications You can control whether you see notifications when you receive an email. 1. Touch & hold 2. Touch 3. Adjust notification settings. . > Notifications.
93 Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or computer when you've signed in to your account. You can: • Review existing events. • Create new events. • Control notifications for events. Your calendar can automatically create new events based on your incoming Gmail messages.
94 Apps : Calendar app • Read or edit event details. Touch the event to open it and touch • Add new events. Touch • Search your calendar. Touch to edit it. . > Search. Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events. 1.
Apps : Calendar app 95 Tip: When you hide events, the calendar still syncs with your Google account. To prevent that account's calendar from automatically syncing, from the home screen go to Settings > Accounts. To exclude automatically-generated events created from Gmail (for events such as flight bookings and restaurant reservations): 1. Touch 2. Under the name of the account, turn off Add events from Gmail. > Settings > Events from Gmail. To learn more, open Calendar and touch > Help & Feedback.
96 Apps : Clock app Set alarms Set alarm by touch 1. Open the Clock app. 2. Touch 3. Do one of the following: 4. . • To create a new alarm, touch • To use an existing alarm, switch it on. • To adjust an alarm's sound, schedule or label, touch . . To control general alarm settings, like alarm volume and snooze duration, touch > Settings. Set alarm by voice 1. If you've set up Voice Match , say “OK, Google”. Or, touch widget. 2. When prompted to speak, say your command.
97 Apps : Clock app Use timer or stopwatch Use timers You can set multiple countdown timers with labels to keep track: 1. In the Clock app, touch 2. Enter the time to count down. 3. Touch 4. Do any of the following: for the Timer tab. . • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. • To reset the counter to the original time, touch • To add a timer, touch Add timer.
98 Apps : Clock app • If you leave this app, quickly return to it by swiping the status bar down with one finger and touching a control. To open the stopwatch, touch the notification. Tip: If you use stopwatches frequently, create a task shortcut. Touch & hold Start stopwatch to your home screen. , then drag Set date and time Change time format 1. Go to Settings > System > Date & time. 2.
Apps : Clock app 99 Show multiple time zones You can view multiple time zones in the Clock app, so you can coordinate plans with friends and co-workers in other cities, or stay in touch with family back home when you’re traveling. 1. Open the Clock app and touch 2. To add time zones, touch . , then select cities in the time zone you want to view. Show home time zone When traveling, you can view your home time zone in the Clock app. 1. Open the Clock app and touch 2.
100 Apps : Moto app About the Moto app Moto Actions Use gestures as shortcuts for common tasks: • Use three fingers to take a screenshot. • Twist your wrist twice quickly to open the camera from any screen. • Remove the • Use the Volume buttons to switch tracks when listening to music. • Make a chopping motion to turn the flashlight on or off. • Swipe to shrink screen for one-handed use. • Set your phone face down on a surface to start Do Not Disturb mode.
101 Apps : Moto app Use phone hands-free About hands-free mode When you’re driving, using a headset, or at a designated place, let Moto Voice: • Announce callers (for people who are contacts on your phone). • Read text messages aloud (for people who are contacts on your phone). Drive hands-free 1. Open the Moto app and touch 2. Touch Talk to me and turn Driving on > Moto Voice. . Moto Voice uses your phone's accelerometer and location data to determine if you’re driving.
102 Apps : Moto app If you are a passenger or riding a bus or train, you can view the Not now. Your settings resume the next time you drive. notification and touch > To stop readout at a place, do one of the following: • View the notification and touch > Not now. Hands-free mode resumes the next time you are at that place. • Turn off that place. Hands-free mode does not resume until you turn the place on again.
103 Apps : Moto app • Ignore for now. Drag your finger to the right or left edge of the screen to stop notifications from flashing until the next one is delivered. Change Moto Display settings 1. Open the Moto app. 2. Touch 3. Do any of the following: > Moto Display > Peek Display. • To stop specific apps from showing these notifications, touch Block apps > touch the app's name. • For more privacy when the screen is locked, touch Level of details to show.
Apps : Moto app 3. Turn Peek Display off 104 . To restart the notifications, turn Peek Display on .
105 Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection. You can also move photos from internal memory to SD card. To share wirelessly: 1. Open the Photos app. 2. Navigate to the thumbnail of the item you want to share.
Apps : Photos app 4. 106 Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders. • To back up items over your cellular network, turn Photos and Videos on. • To allow syncing when your cellular service is roaming, turn Roaming on . Back up manually Photos and videos that aren't backed up will have this icon 1. Open the photo or video. 2.
107 Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, in the status bar. you'll see To answer an incoming call: • On the Incoming call screen, touch Answer. • On the lock screen, swipe to answer a video call.
Calls, contacts, voicemail : Phone calls 108 Fix a problem If your phone isn't ringing for incoming calls, look for in your status bar. Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for incoming calls. Check your settings to make sure your phone is screening calls at the appropriate times. If you’re having other problems, try these troubleshooting steps. Make calls Make a call 1. Touch . 2. Touch and enter a number. 3. If you enter a wrong number, touch 4.
109 Calls, contacts, voicemail : Phone calls Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch to call. . Swipe through and touch the person Call a favorite Touch the Call nearby place Touch and say or type the name, then touch the search result to place the call. Learn more. Return call Touch tab. , then touch next to the number.
110 Calls, contacts, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Use speaker. Touch • Use a paired Bluetooth device. Touch • Mute your microphone. Touch . to use or stop using the device. . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad.
111 Calls, contacts, voicemail : Phone calls Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by others. To get started, open the Duo app and follow the onscreen instructions to set it up. For more information, touch > Help & Feedback.
Calls, contacts, voicemail : Phone calls 1. Touch 2. Touch a call from the number to block. 3. Touch Block/report spam. 4. If you don’t want to report the call as spam to Google, remove the checkmark. 5. Touch BLOCK. From the 112 . Messages app: 1. Touch & hold the conversation thread from the number to block. 2. Touch 3. If you don’t want to report the call as spam to Google, remove the checkmark. 4. Touch BLOCK. . Block all numbers for a contact 1. Open the 2.
113 Calls, contacts, voicemail : Phone calls From the Contacts app: 1. Touch > Settings > Blocked numbers. 2. Touch by the number to unblock. Identify and block spam callers automatically For numbers that aren't in your contacts, Google can provide information about the number and warnings about potential spam callers. 1. Touch 2. Touch > Settings > Caller ID & spam. 3. Turn Caller ID & spam on 4. To prevent ringing and notifications from suspected spam calls, turn Filter spam calls on . .
114 Calls, contacts, voicemail : Phone calls • 4. If your phone has dual SIMs, touch Calling accounts and select the SIM. Touch Additional settings, then check Call waiting. When call waiting is on, if you're on a call and a new call comes in, you can answer it. The first call is put on hold. Touch to merge the two calls. View and delete call history See your call history To see all recent calls: 1. Touch . 2. Touch . 3.
Calls, contacts, voicemail : Phone calls 3. Touch the number. 4. Do one of the following: 5. • To add to an existing contact, touch Add to a contact. • To set up a new contact, touch Create contact. Add contact details. Touch or Save. Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: 1. Touch . 2. Touch . 3. Touch the number. 4. Touch 5. Touch Call details. . To delete all calls: 1. Touch 2. Touch > Call History. 3.
116 Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account, such as Google or email, to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app 1. Open the 2. Touch 3. The account that will be synced with your new contact appears at the top. To change this or to view more fields, touch More Fields. 4. Touch a text box to type the name and details.
117 Calls, contacts, voicemail : Contacts Other ways to add contacts • Save a recent call as a contact. • Have someone send you a name card. • Have someone beam you the contact with NFC. • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. 1. Open the 2. Touch the person's name. 3. Adjust settings as needed: 4. Contacts app. • To assign a custom ringtone, touch > Set ringtone.
Calls, contacts, voicemail : Contacts 1. Open the 2. Touch & hold the primary contact to merge. Contacts app. By default, this contact’s name is used for the new listing. 3. Touch the second contact. 4. Touch > Merge. Tip: You can edit the primary contact name (for the merged listing), or delete or change other contact information as needed. Delete contacts You can delete contacts created and stored on your phone.
119 Calls, contacts, voicemail : Contacts • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Sort contacts in Phone app 1. Open the 2. Touch > Settings > Display options. 3. Set options: Phone app. • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
Calls, contacts, voicemail : Contacts 120 Export all contacts 1. Open the 2. Touch 3. If you use more than one account, select the account. 4. Touch Export to .vcf file. 5. Touch SAVE to save it in your Download folder. 6. Open the Files app. 7. Touch Browse > Download. 8. Touch & hold the file. 9. Touch Contacts app. > Settings > Export. . 10. Select the way to share. Receive a name card file 1. When someone sends you a name card file, you'll see a file transfer notification.
121 Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see arrives. 1. 2. in the status bar when a new voicemail message Do one of the following: • Swipe the status bar down and touch • Or, touch . , then touch & hold 1. When connected, follow your carrier’s system prompts. If you listen to a new message and disconnect from voicemail without saving or deleting it, you in the status bar.
Calls, contacts, voicemail : Voicemail 122 This restarts the app and should remove the notification. If that doesn't help: 1. Call yourself from another phone and leave a short message. 2. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar. Send all calls from contact to voicemail To send all calls from a certain person to voicemail: 1. Open the 2. Touch the contact's icon. 3. Touch > Route to voicemail.
123 Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. 1. Plug headphones (any brand) into your phone. They serve as a radio antenna. Even when you listen through your phone speakers, Bluetooth wireless speakers, or wireless headphones, the wired headphones still serve as your antenna. 2. Open the FM Radio app. 3.
124 Music 4. Touch DONE. To listen to a recording, touch > Recordings > . To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch > Delete all. To change storage location for recordings, touch > Settings > Storage location. Maintain volume when notification arrives To prevent the radio volume from being lowered when a notification arrives: 1. Touch 2. Touch When a notification is played > Keep volume. > Settings.
125 Music Listen with Play Music 1. Open the Play Music app. 2. Do any of the following: • To play music stored on your phone, on your SD card, or in the cloud, touch Music library. • To prevent streaming and listen only to music stored on your phone, touch Downloaded only on . • To change the storage location for downloaded files, touch > Settings > Storage Location and choose Internal for device storage or External for SD card storage.
126 Music Transfer music files About transferring mucic You can transfer purchased music files stored on your devices between devices you own. Music apps that share music files from cloud storage typically share links to access stored files instead of transferring music files between devices. To transfer music files, the music must be stored on the device. Send files over Bluetooth To send music files stored on your phone: 1. Pair your phone with the device receiving the music. 2.
Music 127 Connect a MIDI device To connect a MIDI device: 1. Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. 2. Turn the phone and MIDI device on. 3. Connect them with the USB cable (and adapter if needed). 4. Unlock the phone. 5. Change the USB connection type to allow MIDI connection: 1. Swipe down from the top of your home screen and touch the via USB notification. 2. Touch MIDI.
128 Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. 1. Using the charger that came with the phone, insert the USB end into the phone. Weaker chargers take longer to charge the phone, and if you use the phone while charging, may not charge it at all. 2. Insert the plug into an electrical outlet.
129 Battery • Screen: Turn down screen brightness and set a shorter screen timeout. • Sync: If you don't need it, turn off automatic syncing for all accounts. This means you won't receive notifications when updates occur and you'll need to manually sync to get new emails. Temporarily conserve battery power Use Battery Saver mode to keep going on a low battery.
Battery 3. 130 If an app is listed as Not optimized: 1. Touch the app. 2. Touch Optimize > Done. Use Battery Saver mode Battery Saver helps you keep going on a low battery by automatically restricting mobile data until the next charge. Some apps and services won’t work unless you’re connected to a Wi‑Fi network. To turn Battery Saver on, open quick settings and touch . To turn Battery Saver on automatically when your power is below a specified level: 1. Open quick settings, then touch & hold 2.
Storage 131 About storage options Phone internal storgage You can store photos, videos, music, and applications on your phone. Files you download from email or the internet are stored there, too. You can free up space when needed.
132 Storage • The card is NOT readable by other devices, is always encrypted, and cannot be decrypted on any other device. • If you decide to change the card to portable storage, the card must be formatted and erased. Cloud storage Clouds are great for storing files you want to share and access on the go, like photos, videos, and music.
133 Storage Free up space manually To free up space: 1. Open the Files app. 2. Touch Browse. 3. Touch a category (apps, images, videos, etc.) to view that type of item. 4. Do any of the following: • To uninstall apps, touch the app name, then touch Uninstall. • To clear an app's cache, touch the app's name, then touch Storage > Clear cache. • To clear your data for an app, touch the app's name, then touch Storage > Clear storage.
134 Storage 5. Select items to move. 6. Touch Move. Remove SD card Drag the SD card notification down, and touch Eject. If you don't see the notification: 1. Go to Settings > Storage. 2. Next to your SD card name, touch . It's now safe to remove the card from the phone. To insert the card into another device (computer, projector, etc.), you may need the adapter that came with your card. See device manufacturer's instructions for the type of adapter required and insertion instructions.
135 Storage • Other files or images you download from the web When the file has finished downloading, you'll see open the file in the appropriate app. in the status bar. Touch the notification to To view, edit, or delete downloads: 1. Open the Files app. 2. Touch Browse > Downloads. 3. Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, touch > Sort by. • To share a file, touch & hold it, then touch .
136 Storage • iTunes library • Windows Media Player library • My Music folder, or any folder on your computer To upload your music, use Google Play Music for Chrome or install the Music Manager application on your computer. On your computer, visit play.google.com/music and click Upload music. To learn more, read Google's help. > After you’ve uploaded your music, you can listen to it: • On your computer by visiting www.google.
137 Storage Back up manually Photos and videos that aren't backed up will have this icon 1. Open the photo or video. 2. On the photo or video, touch . To manually back it up: . View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, open the Photos app and touch > Help.
Storage 138 Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders. Each widget saves to a single folder on Drive. So, add multiple widgets, one for each folder you need (receipts, billing statements, recipes, etc.).
139 Network and internet Connect with Wi‑Fi Connect to Wi‑Fi network Some Wi‑Fi networks are open and you can simply connect your phone to them for internet access. Other Wi‑Fi networks are secure and require you to enter a password or digital certificate. Contact the Wi-Fi network's owner or administrator for the password or digital certificate. To search for and connect with available Wi‑Fi networks: 1. Open quick settings, then touch & hold 2. Turn Use Wi-Fi on 3.
140 Network and internet 2. Touch Location > Advanced > Scanning. 3. Turn Wi-Fi scanning off . Fix a problem If you’re having problems with Wi-Fi, try these troubleshooting steps. Use Airplane mode Airplane mode turns off all wireless connections, preventing your phone from transmitting signals that could interfere with airplane communications. Open quick settings and touch to turn airplane mode on.
141 Network and internet 4. To set a usage limit, turn Set data limit on of data. , then touch Data limit and enter the amount Restrict background data Even when you’re not using them, most apps sync data in the background. You can prevent specific apps from ever sending or receiving data in the background. Also, if you're running low on data during your billing cycle, use Data Saver to conserve your remaining data.
142 Network and internet 3. For each Wi-Fi network where you pay for data usage, slide the switch on is a metered Wi-Fi network. to indicate it Any restrictions that you set up on background data for cellular networks will also apply for these metered Wi-Fi networks. Dual SIMs If your phone has two SIMs, cellular data is active on only one SIM at a time. You can control which SIM is used.
143 Network and internet 2. Go to Settings > Network & internet > Hotspot & tethering. 3. Touch Wi-Fi hotspot and turn it on hotspot really drains the battery! , then plug in your phone to charge. Using the When your hotspot is active, you'll see in the status bar. Tip: The first time you turn the hotspot on, is added to quick settings. After that, just swipe the status bar down and touch to turn the hotspot off/on. 4.
Network and internet 144 USB tethering To connect a device to the internet using your phone's cellular data and a USB cable: 1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. 2. Connect your phone to your computer with a USB cable. 3. On your phone, go to Settings . 4. Touch Network & internet > Hotspot & tethering. 5. Turn on USB tethering to start the connection. You'll see in your notifications.
Network and internet 145 Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: 1. Go to Settings > Network & internet. 2. Touch Advanced > VPN. If prompted, set a screen lock PIN or password. 3. Touch 4. Choose the type of VPN and enter settings from the network administrator. 5.
146 Connected devices Connect with Bluetooth™ Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device. 1. Set the device you want to pair (accessory, computer, other phone, etc.) to Bluetooth discovery mode so that your phone can find it. See the device manufacturer’s instructions. 2. On your phone, go to Settings > Connected devices. 3. Touch .
147 Connected devices After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: • Make or receive calls with a headset • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: 1. Go to Settings > Connected devices. 2. Do one of the following: • For a currently connected device, touch the device name.
Connected devices 148 Fix a problem If you’re having problems with a Bluetooth device, try these troubleshooting steps. Tap & pay with NFC Only some versions of this phone, sold in certain countries, support this feature. Use NFC (near-field communication) to pay quickly and securely at checkout registers by touching your phone to an electronic reader. Set up Tap & pay 1. Make sure you have: • Set up a payment app on your phone. Install one from Play Store if needed. • Turned on NFC. 2.
149 Connected devices Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature. NFC (near-field communication) makes it easy to securely share with sources you trust, without having to type a lot of information or struggle with pairing. Turn NFC on 1. Go to Settings > Connected devices > Connection preferences. 2. Turn on NFC. If you don't see this option, then your phone doesn't support NFC. 3. Touch Android Beam and make sure it is on.
150 Connected devices Turn NFC off Go to Settings > Connected devices and turn off NFC. Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: • Use a TV with Chromecast built-in. • Or, plug a Chromecast into your TV’s HDMI port. (Learn how.) To start casting: 1. Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi network. 2.
151 Connected devices • You’ll see • You can still make and receive calls and use your phone’s other features. in the status bar. To stop casting: • In the app that's casting, touch > Disconnect. Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV to view or play media from your phone. See your TV user guide for Wi-Fi Direct setup instructions. On your phone: 1. Go to Settings > Network & internet > Wi‑Fi > Wi-Fi preferences. 2.
152 Connected devices Connect phone to transfer files 1. With the phone and computer turned on, connect the phone and computer with a USB cable. 2. Unlock the phone. 3. Change the USB connection type to allow file transfers: 1. Swipe down from the top of your home screen and touch the Charging this device via USB notification. 2. To transfer any type of file, touch File transfer. Or, to transfer only photos and videos, touch PTP. Transfer files On a Windows computer: 1.
Connected devices • Download: Files downloaded from the internet • Music: Files for apps that play music • Ringtones: Sound files for ringtones • Notifications: Sound files for notifications • Alarms: Sound files for alarms 153 Fix a problem If you’re having problems, try these troubleshooting steps. Print from your phone Set up: Cloud Print To connect your printer and phone: 1. Be sure your printer is on and added to your Google account. Learn more. 2.
Connected devices 4. If your printer isn't found automatically, touch > Add printer > 5. Do one of the following: 154 . • Wi-Fi: enter the printer's name and IP address (found in your printer settings on connected computer). • NFC: touch your phone to the printer’s NFC icon. Print 1. Open the item to print, such as: • A photo in Photos • An email • A document in Drive • A web page in Chrome. 2. Touch or 3. Select printer options if needed. 4. Touch > Print.
Connected devices Message (MMS) 155 Good for: • Sharing one photo or a low-resolution video. • Sharing with a friend or group. • Sharing immediately, as an event is happening. Things to consider: • You and your recipients must have cellular data plans to receive multimedia text messages. • Sending high resolution photos via text message uses more more data. • Photos and video remain available until the recipient deletes the message.
Connected devices • 156 Upload over Wi-Fi to prevent cellular data charges. Learn how Social app Good for: • Sharing publicly, with large groups of friends, followers, and subscribers. • Sharing one photo at a time, or many photos, albums, or videos. • Controlling how long you share something. You can easily delete it or turn off sharing. Some social networks allow you to post photos and videos for only several seconds, to be viewed but not saved, while some posts remain available indefinitely.
Other settings : Apps & notifications 157 Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file. To set a default when asked: 1. Touch the app to use. 2. Pick how often you want to use that app for this action: Always or Just once.
158 Other settings : Apps & notifications You can also adjust permissions by app, for all features. Adjust special app access In Settings > Apps & notifications > Special app access, you can adjust these settings. Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details). Unrestricted data: Allow certain apps to use background data even when Data Saver is on. Learn more.
159 Other settings : Apps & notifications 1. Touch & hold the app icon. 2. Touch 3. Touch Advanced. 4. Turn Allow notification dot on > Notifications. or off . Change notification sound To change the sound for all app notifications: 1. Go to Settings > Sound > Advanced > Default notification sound. 2. Do one of the following: • To change it, choose a new sound. • To turn notification sounds off, select None. To change the notification sound for a specific app: 1.
160 Other settings : Apps & notifications • To hide all notifications on your lock screen, touch Don't show notifications at all. You can still peek at your notifications--swipe down on the lock screen, then enter your pattern, PIN, or password if required. • To hide sensitive content in notifications from all apps, touch Hide sensitive content. For example, you'll get a lock screen notification for an incoming email or chat, but it won't include message details.
161 Other settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off . In this mode, you can manually rotate the current app. Touch by the navigation buttons. Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on . You can also adjust this in Settings > Display > Advanced > Auto-rotate screen Tip: If your home screen isn't rotating but Auto-rotate is on, then check your home screen settings.
162 Other settings : Display • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. Turn on/off any time To turn Night Light on or off at any time, open quick settings and touch or . If it's not in quick settings, add it by turning Night Light on for the first time. Go to Settings > Display > Night Light > Turn on now.
Other settings : Display 163 Change background color The background of quick settings and your list of all apps is either light or dark, based on the wallpaper you selected. To change this: 1. Go to Settings > Display. 2. Touch Advanced > Device theme. 3. Choose Light or Dark. Change screen timeout Change when your phone goes to sleep 1. Go to Settings > Display > Advanced. 2. Touch Sleep and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.
Other settings : Security & location 164 About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Choose a pattern, PIN, or password to unlock. • Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a trusted place (like home or work), with facial recognition, or until you set your phone down. • You can access notifications and quick settings, start a call, and launch the camera from the lock screen.
165 Other settings : Security & location • Add a SIM lock to prevent others from using your cellular plan and accessing account information if your phone is stolen. • Prevent viruses and other attacks on your data and privacy with Google Play Protect. Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your phone to check for potentially harmful apps.
Other settings : Security & location : Lock and unlock phone 166 Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: • None: This gives no protection, but you can quickly access your home screen. • Swipe: Swipe up. This prevents accidental dialing but doesn't secure the phone. Lock: • Pattern: Draw a pattern on a grid. • PIN: Enter a four to sixteen digit numeric code.
Other settings : Security & location : Lock and unlock phone 167 Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade convenience for more security. You can temporarily tighten locks and prevent lock screen notifications. To set it up: 1. Go to Settings > Security & location > Lock screen preferences. 2.
Other settings : Security & location : Lock and unlock phone 168 Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. 1. Make sure you have: • Set a screen lock on the phone. • Turned on Bluetooth on the phone. • Paired your phone with the device. 2. Go to Settings . 3. Touch Security & location > Smart Lock. If you don't see Smart Lock, try the following: • Update Google Play services.
Other settings : Security & location : Lock and unlock phone 169 Unlock with your face Set up face matching 1. Make sure you have set a screen lock on the phone. 2. Go to Settings . 3. Touch Security & location > Face Unlock. If the option is grayed out, go to Settings > Security & location > Device admin apps and disable the device administrator. 4. Follow the onscreen instructions. Be sure to frame your entire face with the outline.
Other settings : Security & location : Lock and unlock phone 170 Fix a problem If you're having trouble getting the phone to recognize your face: 1. Go to Settings . 2. Touch Security & location > Face Unlock. 3. Unlock your phone, then touch Redo face scan. 4. Follow the onscreen instructions. Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Smart Lock.
171 Other settings : Security & location : Lock and unlock phone Manually lock phone To lock your phone when you're in a trusted place, on the lock screen, touch stays locked until the next time you manually unlock it. . The phone Remove trusted places 1. Go to Settings . 2. Touch Security & location > Smart Lock. 3. Unlock your phone, then touch Trusted places. 4. Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off.
Other settings : Security & location : Lock and unlock phone 172 Unlock with voice commands Set up voice authentication If you use “OK, Google” for voice commands, you can use Smart Lock to unlock your phone when it recognizes your voice. 1. Make sure you have set a screen lock. 2. Go to Settings . 3. Touch Security & location > Smart Lock. If you don't see Smart Lock, try the following: • Update Google Play services.
173 Other settings : Security & location Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone, make fast and secure online and in-store purchases, and sign into bank and finance apps. 1. Go to Settings > Security & location. 2. Touch Fingerprint. 3. Follow the onscreen instructions to scan your fingerprint using the sensor on the back of your phone. Fingerprints are stored securely on the phone.
Other settings : Security & location 174 To get more screen space by removing the navigation icons and navigating with the fingerprint sensor, turn on One Button Nav in the Moto app. Tip: You can temporarily turn off fingerprint unlocking and lock screen notifications with Lockdown mode. Use fingerprint to sign in to apps To use the fingerprint sensor with third-party apps: • Be sure the app supports fingerprint recognition.
175 Other settings : Security & location 2. Check if a software update is available for your phone. 3. Check for app updates. Open the Play Store app and touch 4. > My apps & games. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If the sensor works correctly in safe mode, a 3rd party app is probably causing the issue. These apps can cause issues: lock screen apps, app locks that use the fingerprint sensor, RAM boosters, and RAM cleaners. 5.
Other settings : Security & location 2. Turn Location off 176 . Lock SIM card Set up SIM lock Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen. If you add a SIM lock, you will be prompted to enter the PIN each time you swap SIM cards or restart the phone. 1. Be sure you have the PIN your carrier provided with the SIM card.
Other settings : Accounts 177 Add or remove accounts About accounts When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your account. You can also add other web accounts. For each account, you can control which of its features and apps sync with your phone.
Other settings : Accounts 4. 178 Once the account is added, account-related features and apps are updated with information from that account. To review and change what syncs with your phone, touch the account type, then account name. Remove account If you remove an account, information you synced will be removed from your phone, but it is not deleted from your account. To remove other accounts: 1. Go to Settings > Accounts. 2. Touch the account name. 3. Touch Remove account.
179 Other settings : Accounts 4. Review the information and turn on/off types of account information to sync. For example, set your Google account to sync your Calendar and Gmail but not to sync for Drive. When you turn off sync, the information is not removed from your phone; it just is no longer kept in sync with the version on the web. Turn auto-sync off/on for all accounts 1. Go to Settings > Accounts. 2. Turn Automatically sync data on or off .
Other settings : System 180 Set up emergency information You can set up emergency information, such as your emergency contact, and medical information, such as your blood type. First responders or other people can view this information from your lock screen. To set up your emergency information: 1. Go to Settings > System > About phone. 2. Touch Emergency information. 3. Set up your information. To view this information, a first responder or other person would: 1. Swipe up on the lock screen. 2.
181 Other settings : System For safety, environmental, warranty, and other legal information, go to Settings > System > Legal information. Printed legal information may also be provided with your phone. To find your phone's model number, go to Settings > System > About phone > Hardware information > SKU. Use multiple languages Change display language You selected the language for your phone during set up. To change it: 1. Go to Settings > System > Languages & input > Languages. 2.
Other settings : System : Users and guests 182 Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. • Lend to people as guest. This is a more temporary space that you or the guest can delete when finished. • Pin the screen. This lets you keep one specific app or screen in view. For example, you can pin a game and your child cannot navigate anywhere else on your phone.
Other settings : System : Users and guests 183 Icon Meaning Owner (If you set up your profile in Contacts and included a picture, you'll see it and your name instead.) Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. 1. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone. 2. Go to Settings > System > Advanced > Multiple users.
184 Other settings : System : Users and guests Remove a user You can remove yourself as a user. You must be the device owner to remove other users. 1. Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch 2. 3. > More settings. Do one of the following: • To remove yourself as a user, touch . • To remove other users if you are the device owner, next to the user name, touch . Touch Remove user.
185 Fix a problem : Hardware issues Phone is slow or unstable Pinpoint the problem What type of issue are you seeing? • If your phone is slow when running all apps and tasks, it's probably a problem with your phone, not an app on your phone. Try the troubleshooting steps below. • If the problem is specific to one app, try these app-specific troubleshooting steps. • If you're using Wi-Fi and your phone is slow when you view websites or watch videos online, it could be a problem with your connection.
Fix a problem : Hardware issues 186 Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: • Playing videos, games, or other media apps • Using GPS navigation • Tethering your phone or using it as a Wi-Fi hotspot • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down.
Fix a problem : Hardware issues 187 Tips: • Remove any case, as this may impede the charger/port connection. • Use the charger that came with the phone. • Check that the charging cable fits snugly into the phone and that the cable fits snugly into the outlet. • If you're having trouble charging, try these troubleshooting steps. 3. If you don't see a battery icon after you plug your phone in to charge, the issue could be with your screen. Check if your phone rings by calling it from another phone.
Fix a problem : Hardware issues 188 Reset to factory settings To remove any processes on your phone that may be causing the issue, you can reset your phone to factory settings. A factory data reset will remove all data from your phone. Screen is frozen or won't respond If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following. Restart your phone 1. Hold down the Power button for about 30 seconds. 2.
Fix a problem : Call and SIM issues 189 Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing If disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see 1. or in the status bar or a message that the SIM is not recognized: Turn your phone off and then on again. Press and hold the Power button, then touch Power off.
190 Fix a problem : Call and SIM issues 7. Manually set the network operator: 1. Go to Settings > Network & internet > Mobile network. 2. Touch Network operators > Search networks. 3. Wait 30 seconds for the search results. 4. Choose your network operator (carrier). 5. Wait 30 seconds for the network to refresh the signal. 8. Remove your SIM card and reinsert. 9. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. 10. Reset the phone.
191 Fix a problem : Call and SIM issues Can't answer ringing phone Check that Phone app notifications haven't been disabled. Touch & hold , then touch > Notifications and make sure they are on . Consistent busy signal Outbound calls 1. If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the call from going through. Try calling again later. 2. If you hear a fast busy signal every time you call the same number, your number may be blocked by an app.
192 Fix a problem : Call and SIM issues 3. During a call, check that the proximity sensor works by covering it to confirm that it turns off your screen, preventing accidental touches during calls. You can also download an app to automatically lock your screen during calls; search for “call screen lock” on Play Store. 4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. 5. Check if a software update is available for your phone. 6. Reset the phone.
Fix a problem : Call and SIM issues 193 Poor sound quality on calls Start by checking your volume setting. You can only adjust the call volume with the Volume buttons while you’re on a call. Wired headset 1. Make sure the headset is inserted completely into the headset jack. 2. If you are using a case or cover, remove it and re-insert the headset to see if it was interfering. 3. Try a different headset to determine if the issue is with the original headset. Earpiece 1.
194 Fix a problem : Battery issues Charging problems If the phone charges slowly or will not charge, try these troubleshooting steps. After each step, check to see if your issue is fixed. 1. Make sure the USB plug fits securely into the phone. 2. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button. 3. If you're charging by connecting to a wall outlet: 4.
Fix a problem : Battery issues Tip: You can adjust settings to extend your battery life.
Fix a problem : Bluetooth, Wi-Fi, USB issues 196 Bluetooth problems If you’re having problems with a Bluetooth device, try these troubleshooting steps. Bluetooth turning on automatically Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.) automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off.
Fix a problem : Bluetooth, Wi-Fi, USB issues 4. 5. 197 Check that Media audio is on: 1. Go to Settings and touch Bluetooth. 2. Next to the paired device, touch 3. Make sure Media audio is checked. . If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: 1. Check that other devices paired with your phone aren't getting your calls. 2. Check that Phone audio is on: 3. 1. Go to Settings and touch Bluetooth.
Fix a problem : Bluetooth, Wi-Fi, USB issues 2. Next to the paired device, touch 3. Make sure Contact sharing is on. 4. Check and adjust sharing settings on the paired device or in the device’s app. 198 . Fix it: Check the basics After each step, see if your issue is fixed: 1. Check battery level on your phone and Bluetooth device, and charge if either is low. 2. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. 3.
Fix a problem : Bluetooth, Wi-Fi, USB issues 199 2. Set Wi-Fi to always remain connected, even when the phone sleeps. 3. Forget the network connection. Then set up the Wi-Fi connection again. 4. Check if a software update is available for your phone. 5. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in. Once the wireless router is running again, try to reconnect. 6.
Fix a problem : Bluetooth, Wi-Fi, USB issues Check your computer Windows computer 1. Check your computer’s settings to make sure that Windows automatically detects new hardware. 2. Restart your computer. Mac computer • Check that your computer is running Mac OS X 10.5 and up. • Check that your computer has Android File Transfer installed and open. • Restart your computer. Check your phone 1. Check if a software update is available for your phone. 2.
201 Fix a problem : Account and sign-in issues Forgot unlock code If you've forgotten your PIN, pattern, or password for unlocking your screen, you'll need to erase your phone, set it up again, and set a new screen lock. 1. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them. 2. Perform an external reset of your phone. Learn how.
Fix a problem : Account and sign-in issues 202 by the account name means that some or all of the account's information is configured to auto-sync. by the account name means that the account will not auto-sync. 2. Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to WiFi or to cellular data. 3. Check if you have account issues.
203 Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut. If an app disappeared from your list of all apps, you need to reinstall it.
204 Fix a problem : App issues App disabled in safe mode If apps are disabled because you’re in safe mode, you can’t use them until you exit safe mode. To exit safe mode, turn your phone off and then on again. Problems with Play Store For help with Play Store, read Google's troubleshooting information. Problems with Gmail For help with Gmail, read Google's troubleshooting information. Problems with app you installed After each step, check to see if the issue is fixed: 1. Check for updates to the app.
205 Fix a problem : App issues • 2. Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors. Open the conversation and resend the message. Can't hear notifications Adjust your notification settings. Can't send or receive messages 1. Change your preferred network to Global. 2.
206 Fix a problem : App issues Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: 1. Check for updates to the app. 2. If you can open the app, touch 3. Turn your phone off and then on again. 4. Clear the app's cache. or > Help and look for troubleshooting information. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.
Fix a problem : App issues 207 2. Clear the cache for the Camera app. 3. Check for updates to your Camera app. 4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. 5. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without getting the error. If so, replace the SD card with a new card.
Fix a problem : Maintenance procedures 208 Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: 1. Go to Settings > System > About phone > Android version. 2. The number displayed is your phone's Android version. Get Android software updates Your phone notifies you if an Android software update is available.
Fix a problem : Maintenance procedures 1. Go to Settings > System > Advanced > Reset options. 2. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. 3. If you're using dual SIMs, select the SIM to reset for mobile data settings. 4. Touch Reset settings. 5. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again. 209 Reset phone What a reset does Resetting your phone erases all data and brings it back to out-of-the-box condition.
Fix a problem : Maintenance procedures 210 2. If you’re resetting because you suspect a third-party app is causing problems, turn off Back up to Google Drive. Instead of automatically restoring apps after the reset, you’ll want to restore them one at a time to determine which is causing the problem. 3. Touch , then touch Advanced > Reset options > Erase all data (factory reset). External reset If you can’t access Settings , do an external reset. Everything will be deleted from your phone.
Fix a problem : Maintenance procedures 211 Get more help Use above to search for answers to your question. If you don't find the information you need there, then try these resources. Issue Where to get help Billing or cellular network issues Contact your carrier. Learn to use an app Open the app and touch or Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options. > Help.
