User manual

44 Help
Account What do I do if I forget
my password?
Click on the "Forgot Password" link on
the website https://
app.hubbleconnected.com/#login OR
on your Android™ or iOS application.
An email will be sent to your registered
email address.
Account I am unable to receive a
new password although
I have used the "Forgot
Password" option.
1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
Connectivity
Issues
I get a message: We
are having problems
accessing your
Camera. This could be
due to the lack of an
internet connection.
Please wait and try
again later.
1. Please try again in a few minutes.
This could be because of any
issue with your internet
connection.
2. If the problem persists, please
restart your Camera to check if
this fixes the problem.
3. Please restart your Wireless
Router.
Viewing
Camera
When I am in "Remote
Mode", the video stops
after 5 minutes. How
do I view it for longer?
When you are accessing your Camera
via a network different from your
home network (over the internet) your
video time-outs after 5 minutes.
You can click on the Camera again
from the Android™/iOS application
to start streaming again.
If you are accessing from your web-
browser, you can press the Reload
button to start viewing your Camera
video stream again.