User`s guide

143
Troubleshooting
Troubleshooting
Check these questions first if you have problems with
your phone. If you need additional help, contact the
Motorola Customer Call Center at 1-800-331-6456
(United States) or 1-800-461-4575 (Canada).
Question Answer
Is your phone
set up
correctly?
Press
M# . If you do not see
your phone number, contact your
service provider.
Is your battery
charged? Do
you see
B in
the display?
The battery level indicator should
have at least one segment
showing (
C ). If it does not,
recharge your battery. See
page 19.
Does the
handset have
a signal? Do
you see
j in
the display?
The signal strength indicator
should have at least one segment
showing (
1 ). If it does not, move
to an area with a stronger signal
to use your phone.
Is the earpiece
volume too
low?
While on a call, press the upper
volume key on the side of your
phone.
144
Troubleshooting
The following refer to specific problems:
Is the other
party unable
to hear you?
Your phone may be muted. Press
81087( ( + ) if necessary to
unmute the phone.
Also, make sure that your phone’s
microphone is not blocked by its
carrying case or a sticker.
Has the phone
been
damaged,
dropped, or
gotten wet?
Dropping your phone, getting it
wet, or using a non-Motorola
battery or battery charger can
damage the phone. The phone’s
limited warranty does not cover
liquid damage or damage caused
from using non-Motorola
accessories.
Was a
non-Motorola
battery or
battery
charger used?
Problem Solution
My phone was
stolen. To
whom should I
report this?
Report a stolen phone to the
police and to your service provider
(the company that sends you your
monthly wireless service bill).
I forgot my
password.
See page 138.
Question Answer