Level 1-2 Service Manual 6809518A97 W230/W388/W216/W231 Dual Band Wireless Telephone W230/W388/W216/W231 GSM 900/1800 GSM 850/1900
Table of Contents W230/W388/W216/W231 Table of Contents Introduction ................................................................................................................................... 4 Product Identification ............................................................................................................ 4 Product Names ..................................................................................................................... 4 Product Changes .......................
Table of Contents W230/W388/W216/W231 Part Number Charts (W388) ........................................................................................................ 36 Exploded View Diagram ..................................................................................................... 36 Exploded View Parts List .................................................................................................... 37 Part Number Charts (W216) ........................................................
Level 1-2 Service Manual Introduction Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorized independent service firms. Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications.
W230/W388/W216/W231 Computer Program Copyrights The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc.
Level 1-2 Service Manual Conventions Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information. Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions that may result in equipment damage. Waring: Emphasizes information about actions that may result in personal injury. M Keys to be pressed are represented graphically.
W230/W388/W216/W231 Parts Replacement When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question. In the U.S.A., to contact Motorola, Inc.
Level 1-2 Service Manual Specifications General Functions Specification Dimensions 110.97mm x 45mm x 14.9mm Weight 83g LCD Display 65K Color CSTN, Active Area: 28.79mm x 28.
W230/W388/W216/W231 Receiver Functions Receiver Sensitivity Specification -107 dBm typical GSM 850/GSM900 -107 dBm typical DCS1800/PCS1900 RX Bit Error Rate (100K bits) type II <2% Channel Hop Time 500 microseconds Time to Camp Approximately 6~10 Second Speech Coding Functions Speech Coding Type 9 Specification Regular pulse excitation/linear predictive coding with long term prediction (PRE LPC with LTP) Bit Rate 13.
Level 1-2 Service Manual Product Overview The Motorola W230/W388/W216/W231 features a global system for mobile communications wireless interface technology. It also features a simplified icon and graphical user interface (UI) for easier operation in addition to short message service text messaging (SMS), speed dialing, quick dialing, an alarm, a calculator, games, and an address book. The telephones are made of polycarbonate plastic.
W230/W388/W216/W231 Caller Line Identification Upon receipt of a call, the calling party's phone number is compared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book entry, the incoming phone number will be displayed. In the event that no caller identification information is available, an incoming call message is displayed.
Level 1-2 Service Manual General Functions Controls, Indicators, and Input/Output (I/O) Connectors The W230/W388/W216/W231 phone's controls are located on the front side of the device and on the keyboard as shown in below. Indicators icons are displayed on the LCD. Listen to music Change phone, connect to computer Left Soft Key Right Soft Key Send Key Power/End Key Centre Key Navigation Key Microphone Press & hold the Power Key O until the display lights up to turn on your phone.
W230/W388/W216/W231 Liquid Crystal Display (LCD) The LCD provides a 700 square millimeter multicolor backlit color display with useradjustable contrast settings for optimum readability in all light conditions. The bit-map 128 x 128 pixel display includes up to 3 lines of text, 1 line of icons, and 1 line of prompts. When you turn on your phone, it displays the home screen. To dial a number from the home screen, press number keys and O. Note: Your home screen might look a little different from this example.
Level 1-2 Service Manual User Interface Menu Structure The table below shows a portion of the W230/W388/W216/W231 telephone menu structure. * Optional Network, SIM card, or subscription-dependent features.
W230/W388/W216/W231 Battery Function The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 50%, 20%, 5%, and Low Battery. Removing the battery causes the phone to shut down immediately and loose any pending work (partially entered phone book entries or outgoing messages, for example).
Level 1-2 Service Manual Figure 4. A screwdriver (T5), a pair of tweezers, wedge tool Disassembly This section describes how to disassemble a W230/W388/W216/W231 telephone. Tools and equipment used are listed on the preceding page. Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing any internal components.
W230/W388/W216/W231 Removing and Replacing the Battery All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects. 1. 2. Ensure the phone is turned off.
Level 1-2 Service Manual Removing and Replacing the T-flash Card 1. 2. Remove the battery. Remove the T-flash from its holder by sliding it in the direction shown below. Figure 7. Removing the T-flash card 3. To replace, carefully slide the T-flash into position in its socket. Removing and Replacing the SIM Card 1. Remove the SIM from its holder by sliding it in the direction shown below. Figure 8. Removing the SIM card 2. To replace, carefully slide the SIM into position in its socket.
W230/W388/W216/W231 Removing the audio jack cover 1. Remove the audio jack cover. Figure 9. Removing the EMU jack cover 1. Remove the EMU jack cover. Figure 10.
Level 1-2 Service Manual Removing and Replacing the Front Housing 1. Pull open the top of the front housing. Figure 11. 2. Remove the front housing. Figure 12.
W230/W388/W216/W231 3. (Optional) Remove and replace the rubber keypad. It slips out of the front housing. Figure 13. Removing the rubber keypad 4. To replace, simply snap the front and back halves together again. 5. 6. Remove six T5 screws around the rear housing. Use torque force of 13.73 N-cm. Figure 14.
Level 1-2 Service Manual Removing and Replacing the Transceiver Board, Back Housing, and Vibrator Module 1. 2. Remove the front housing. Disengage the both side hooks which help to secure the transceiver board to the rear housing, and then pop it out. Figure 15. Disengaging the side hooks 3. In the rear housing component, gently pry out the vibrator module. Figure 16.
W230/W388/W216/W231 Removing the key frame 1. Remove the key frame. Figure 17. Removing and Replacing the Antenna Module, Microphone 1. 2. Remove the transceiver board, the vibrator module, and the rear housing. Gently snap the antenna away from the transceiver board. Figure 18.
Level 1-2 Service Manual 3. (Optional) Remove and replace the speak. Figure 19. Removing the microphone 4. Carefully pry off the microphone component. Figure 20.
W230/W388/W216/W231 Removing the board to board connector 1. Removing the board to board connector. Figure 21. Removing and Replacing the LCD Screen 1. 2. Remove the antenna module as described earlier. Gently pry the LCD screen away from the Transceiver board. Six hooks hold it in place (three on each side). Figure 22. Pry the LCD screen away from the Transceiver board 3. 4. 5. 25 Detach the cable connecting the LCD screen to the Transceiver board.
Level 1-2 Service Manual Removing and Replacing the LCD Shielding Case 1. 2. Remove the LCD screen as described earlier. Gently pry the LCD shielding case away from the LCD screen. Shielding case Figure 23. Pry the LCD shielding case away 3. (Optional) Remove and Replace the receiver. Figure 24. Pop out the receiver 4. 5. To replace it, mount the LCD shielding case over the LCD screen. Restore the LCD screen and other parts.
W230/W388/W216/W231 Removing and Replacing the Camera Module 1. Remove the gasket of Camera. Figure 25. Remove the gasket of Camera 2. Use Jig to clip out the camera module gently. Notice: Please use Jig (AMS PN: 0-00-00-40861 /CCI PN: XXXX005700W) to remove Camera module. Figure 26.
Level 1-2 Service Manual 3. (Optional) remove and replace the camera module. Figure 27. Remove the camera module 4. Restore the camera module and other parts.
W230/W388/W216/W231 Subscriber Identity Module (SIM) and Identification Label SIM A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider).
Level 1-2 Service Manual Table 2: IMEI Number Breakdown TAC NNXXXXXX Serial Number ZZZZZZ Check Digit A Where TAC Type Allocation Code, formerly known as Type Approval Code NN Reporting Body Identifier (BABT or CTIA) XXXXXX Type Identifier (defined by BABT or CTIA) ZZZZZZ Individual unit serial number A Phase 1 = 0. Phase 2 & 2+= check digit and is defined as a function of all other IMEI digits Other label number configurations present are: • • TRANSCEIVER NUMBER: Identifies the product type.
W230/W388/W216/W231 Troubleshooting Manual Test Mode Motorola W230/W388/W216/W231 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM/DCS/PCS test SIM must be used. 1. 2. 3. 4. 5. Press and hold to turn the phone OFF. Remove the battery as described in the procedures. Remove the customer’s SIM card from the phone as described in the procedures.
Level 1-2 Service Manual Troubleshooting Chart Table 4: Level 1 and 2 Troubleshooting Chart Symptom 1. Telephone will not turn on or stay on. Probable Cause Verification and Remedy a) Battery either discharged or defective. Measure battery voltage across a 50 ohm (>1 Watt) load. If the battery voltage is <3.25 Vdc, recharge the battery using the appropriate battery charger. If the battery will not recharge, replace the battery. If battery is not at fault, proceed to b.
W230/W388/W216/W231 Table 4: Level 1 and 2 Troubleshooting Chart (Continued) Symptom Probable Cause Verification and Remedy 7. Telephone will not recognize or accept SIM card. SIM card defective. Check the SIM card contacts for dirt. Clean if necessary, and check if fault has been cleared. If the contacts are clean, insert a known good SIM card into the telephone. Power up the unit and confirm that the card has been accepted. If the fault no longer exists, replace the defective SIM card. 8.
Level 1-2 Service Manual Part Number Charts (W230) The following section provides a reference for the parts associated with W230 telephones. Exploded View Diagram Figure 29.
W230/W388/W216/W231 Exploded View Parts List Table 5: W230 Exploded View Parts List Part Number 35 Item Number Description Specification 001 7630121256W LCM WD-Y1212VC-6CLW 128*128 WINTEK 002 2240133209W RECEIVER SDR1332F-S2-FB5-G AAC 003 3930507104W SPR-VIB ψ5*L7.15 1.
Level 1-2 Service Manual Part Number Charts (W388) The following section provides a reference for the parts associated with W388 telephones. Exploded View Diagram Figure 30.
W230/W388/W216/W231 Exploded View Parts List Table 6: W388 Exploded View Parts List 37 Part Number Item Number Description Specification 001 763000189GW LCM 990000214 128*160 TPO 002 2240071103W RECEIVER SDRP0711KJ01-F2-G AAC 003 2220432301W MIC KUF4323-013220 ψ 6*1.5 -41dB 004 3930507104W SPR-VI ψ 5*L7.15 1.
Level 1-2 Service Manual Part Number Charts (W216) The following section provides a reference for the parts associated with W216 telephones. Exploded View Diagram Figure 31.
W230/W388/W216/W231 Exploded View Parts List Table 7: W216 Exploded View Parts List Part Number 39 Item Number Description Specification 001 7630121256W LCM WD-Y1212VC-6CLW 128*128 WINTEK 002 2240133209W RECEIVER SDR1332F-S2-FB5-G AAC 003 3930507104W SPR-VIB ψ5*L7.15 1.
Level 1-2 Service Manual Part Number Charts (W231) The following section provides a reference for the parts associated with W231 telephones. Exploded View Diagram Figure 32.
W230/W388/W216/W231 Exploded View Parts List Table 8: W231 Exploded View Parts List Part Number Item Number Description Specification 001 2240133209W RECEIVER SDR1332F-S2-FB5-G AAC 002 7630121256W LCM WD-Y1212VC-6CLW 128*128 WINTEK 003 2220601502W MIC ACMG6015-03P22-213 -41dB AAC 004 3930507104W SPR-VIB ψ5*L7.15 1.
Level 1-2 Service Manual Accessories Table 9: List of Accessories Description Mini-USB plug Accessories EMU Switch Mode Midrate (PRC) EMU Switch Mode Midrate (US) EMU Switch Mode Midrate (Taiwan) EMU Switch Mode Midrate (Euro) EMU Switch Mode Midrate (HK/UK) EMU Switch Mode Midrate (Australia) EMU Switch Mode Midrate (India) EMU Switch Mode Midrate (Mexico) EMU Switch Mode Midrate (Brazil) EMU Switch Mode Midrate (Arg) EMU Switch Mode Midrate (Japan) EMU Switch Mode Midrate (Korea) EMU Switch Mode Dual Rat
Level 1-2 Service Manual Index Index A About Audience 5 Conventions 6 Scope 5 Accessories and Aftermarket Division 7 Audience 5 B Back Housing Removing and Replacing 22 Battery Disposal 17 Function 15 Operation 15 Removing and Replacing 17 C Caller Line Identification 11 Controls 12 Conventions 6 Customer Support 6 D Disassembly 16 E Electrostatic Discharge 16 F Front Housing Removing and Replacing 19, 20 G General Functions 12 H Headset Connector Port 12 May 30, 2008 Index-1
Index W230/W388/W216/W231 I Indicators 12 Input/Output (I/O) Connectors 12 International Mobile Station Equipment Identity (IMEI) 29 Number Breakdown 29 L LCD Shielding Case Removing and Replacing 26, 27 Left Soft Key 12 Liquid Crystal Display (LCD) 13 LCD Shielding Case 26 Removing and Replacing 25 M Mechanical Serial Number 29 Menu Key 12 Menu Navigation 12 Microphone 12 N Navigation Key 12 O Out of Box Failure Policy 6 P Part Number Charts 34 Parts Replacement 7 Accessories and Aftermarket Divisio
Level 1-2 Service Manual Index Identification Label 29 International Mobile Station Equipment Identity (IMEI) 29 Mechanical Serial Number 29 Removing and Replacing 18 SIM Toolkit™ - Class 2 11 Specifications 8 T Troubleshooting 31 U USB Connector Port 12 User Interface Menu Structure 14 V Vibrator Motor Removing and Replacing 23 W Warranty Service Policy 6 Customer Support 6 Out of Box Failure Policy 6 Product Support 6 May 30, 2008 Index-3
Index Index-4 W230/W388/W216/W231 May 30, 2008
MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. All other product or service names are the property of their respective owners. ® Reg. U.S. Pat. & Tm. Off. © 2005 Motorola, Inc. All rights reserved.
