Digital Cordless Telephone with Digital Answering Machine Motorola C12A For C1211A, C1212A, C1213A and C1214A Warning: Charge the handset for 24 hours before use.
Welcome... to your new Motorola C12A Digital Cordless Telephone with Digital Answering Machine! • All handsets are fully cordless for locating anywhere within range. • 50 Name and Number phonebook. • Digital answering machine with 20 minutes recording time for high quality message recording. • Bright backlit display. • Speakerphone for hands-free conversations. • Caller ID shows you who’s calling and see details of the last 40 callers in a Calls list.
This user guide provides you with all the information you need to get the most from your phone. To set up your phone, follow the simple instructions in ‘Getting Started’, on the next few pages. IMPORTANT Only use the telephone line cord supplied.
1. Getting started......................................................... 7 2. Getting to know your phone................................ 11 3. Using the phone..................................................... 17 3.1 Switch the handset on / off........................................................... 17 3.2 Calls................................................................................................. 17 3.2.1 Make a call............................................................
6. Base settings.......................................................... 27 6.1 Base ringer volume........................................................................ 27 6.2 Base ringer melody........................................................................ 27 6.3 Change base PIN code................................................................... 27 6.4 Dial mode....................................................................................... 28 6.5 Recall mode............
10.14 Memory full.................................................................................... 40 11. Using remote access............................................. 41 11.1 Operating your answering machine from another phone....................................................... 41 11.2 Set the security PIN code.............................................................. 42 11.3 Check security code....................................................................... 42 12. Help.......
1. Getting started IMPORTANT Do not place your C12A in the bathroom or other humid areas. Location You need to place your C12A base within 2 metres of the mains power socket and 1.8 metres from the telephone wall socket so that the cables will reach. The socket-outlet shall be installed near the equipment and shall be easily accessible. Make sure that it is at least 1 metre away from other electrical appliances to avoid interference. Your C12A works by sending radio signals between the handset and base.
Connecting the base 1. Plug the telephone line cord into the socket marked of the base. on the underside 2. Plug the power adaptor into the socket marked on the underside of the base and plug the other end into the mains power wall socket. Switch on the mains power. Installing and charging the handset 1. Remove the battery cover from the back of the handset and insert the rechargeable Ni-MH battery cells supplied.
Connecting the handset and charger (for multi-pack only) If you have purchased a multiple pack, you will need to carry out this process for all the handsets and chargers. 1. Plug the power adaptor into the socket marked on the underside of the charger and plug the other end into the mains power wall socket. 2. Remove the battery cover from the back of the handset and insert the 2 x AAA NiMH rechargeable batteries supplied.
To keep your batteries in the best condition, leave the handset off the base for a few hours at a time. Running the batteries right down at least once a week will help them last as long as possible. The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk / standby time. Eventually they will need to be replaced. After charging your handset for the first time, subsequent charging time is about 6–8 hours a day.
2. Getting to know your phone Overview of your handset A B C D E I J K F G H L M N A Earpiece B Display See page 13 for an overview of the display icons. C Up During a call, press to increase earpiece volume, page 17. When the phone is ringing, press to increase the handset ringer volume, page 24. Press to scroll through the menu options, redial list, calls list and phonebook entries. D Menu / OK / Mute Press to open the Menu, page 15.
F Keypad lock / * Press and hold to lock the keypad, page 20. To unlock, press any key and follow the on screen instructions. Dial a *. G Recall Use with switchboard / PABX services and some network services. H Redial In standby mode, press to open the redial list. I Phonebook / Delete / Back In standby mode, press to open the phonebook menu, page 22. In editing mode, press to delete characters and digits. Go back to the previous menu level.
Handset LCD Display Battery status Scrolls when charging Eco mode Circle around appears when Eco mode is ON Time or Handset name In standby mode, press and hold 0 to switch handset idle screen between handset name or time. Flashes to indicate an incoming external call. External call in progress. Flashes to indicate an incoming internal call. Internal call in progress. 3-way call in progress or transfer an external call to another C12A handset registered to the base. Eco mode is ON.
1This feature is dependent on your Network Service provider supporting the service. A subscription fee may be payable. 2For this feature to work, you must subscribe to Caller ID Service from your network operator. A subscription fee may be payable. Overview of the base A B C D E F G H I J A LED Indicates when the answer machine is on or off and when you have messages. Status On Off Flashes Action Answer machine on Answer machine off New message (s) B Volume Up Adjust playback volume.
G Stop Stops message playback. Press to announce the current day and time setting. H Skip forward Press to skip forward through your answering machine messages. to announce the current answer delay setting. Press to set the answer delay setting. Press and hold I Skip back Press to skip backward through your answering machine messages. to announce the current message alert setting. Press to turn message alert on / off. Press and hold J Play / Pause Play or pause recorded messages.
Menu map PLAY MESSAGE NEW MSG ALL MSG PHONEBOOK ADD ENTRY MODIFY ENTRY DELETE ENTRY TAM SETTINGS ANS ON / OFF ANS MODE MEMO REC OGM SETTING DAY SETTING ANS DELAY REMOTE CODE SETUP BASE VOLUME BASE MELODY DEL HANDSET PIN CODE DIAL MODE RECALL DEFAULT ECO MODE HANDSET BEEP INT RING VOL EXT RING VOL INT MELODY EXT MELODY AUTO ANSWER NAME LANGUAGE KEYLOCK ? DATE -- TIME DATE SET CLOCK SET ALARM SET REGISTER SELECT BASE REG BASE Getting to know your phone
3. Using the phone NOTE Your handset will automatically time the duration of all external calls. The call timer will display after the first 15 seconds of your call. When the call ends, the total duration of your talk time is shown for 5 seconds. 3.1 Switch the handset on / off Press and hold to switch the handset on or off. 3.2 Calls 3.2.1 Make a call 1. Press . 2. When you hear the dial tone, dial the number. 3.2.2 Preparatory dialling 1. Dial the number first.
3.4 Mute You can mute your handset so that you can talk to someone nearby without your caller hearing. 1. During a call, press hear you. 2. Press . The display shows MUTE and your caller cannot again to resume your call. 3.5 Intercom 3.5.1 Make an internal call If you have more than one handset registered to the base, you can make internal calls between two handsets. icon is displayed to indicate an internal call. 1. Press followed by the number (1-5) of the handset you want to call. 3.5.
3. If there is no answer from the other handset, press external caller. 4. Press to return to your to end the call. 3.6 Hands-free speakerphone Hands-free lets you talk to your caller without holding the handset. It also enables other people in the room to listen to the conversation over the loudspeaker. 3.6.1 Make a hands-free call 1. Dial the number and then press twice. icon is displayed and you will hear the call over the handset loudspeaker. 2.
3.7.2 Copy a Redial list number to the phonebook 1. Press 2. Scroll to open the Redial list. or to the entry you want. 3. Press . The display shows ADD ?. 4. Press again. The display shows NAME ?. 5. Enter the name and press . The number is displayed. 6. Edit the number if necessary, then press . 7. Press or to select the ringer melody you want and press The number is stored. . NOTE See “ENTERING NAMES” and “WRITING TIPS” on page 22. 3.7.3 Delete an entry 1.
3.9 Paging / Find handset You can alert a handset user that they are wanted or locate a missing handset. Paging calls cannot be answered by a handset. 1. Press on the base. All handsets registered to the base will ring. 2. To stop the ringing, press the handset.
4. Phonebook You can store up to 50 names and numbers in the phonebook. Names can be up to 12 characters long and numbers up to 24 digits. You can also select different ringer melodies for the phonebook entries. 4.1 Store a name and number If the C12A is connected to a switchboard, you may need to enter a pause in a stored number. This gives the switchboard time to find an outside line. A pause is normally stored after the switchboard access code (e.g. 9). until the display shows P.
4.2 View or dial an entry 1. Press . icon is displayed. 2. Scroll or to the entry you want. OR Enter the first letter of the name to search alphabetically. The first name that starts with this letter or the nearest letter in the or to the entry you want. alphabet will be displayed. Scroll 3. Press to dial or to return to standby. NOTE When the name is displayed, you can switch between the name and number . by pressing 4.3 Edit a name and number 1. Press , scroll to PHONEBOOK and press 2.
5. Handset settings 5.1 Handset ringer volume You can adjust the ringer volume and set different volume levels for your internal and external calls. Choose from 5 volume levels or Off. 1. Press , scroll to HANDSET and press . 2. Press or to select INT RING VOL or EXT RING VOL and press 3. Press or to select the volume (1 -5 or OFF) . 4. Press to confirm or . to return to the previous menu. NOTE When the phone is ringing, you can adjust the ringer volume by pressing or . 5.
5.4 Handset name If you are using more than one handset with your C12A base, you can set a personalized name for each handset to easily distinguish between them. A name can be up to 10 characters long. 1. Press 2. Scroll , scroll to HANDSET and press to NAME and press . . 3. Enter the new handset name and press Delete the current name by pressing to confirm. . NOTE The handset name will only be displayed for approximately 20 seconds to delete the when no button is pressed.
5.8 Out of range warning beep If the handset goes out of range, you will hear warning beeps during a call. You can switch these beeps on or off. 1. Press , scroll 2. Press to select. to HANDSET and press 3. Scroll to OUT RANGE and press 4. Press or . The display shows BEEP. . to select ON or OFF and press to confirm. 5.9 Keypad lock using the menu You can use the menu to lock the keypad. 1. Press 2. Scroll , scroll to HANDSET and press to KEYLOCK ? and press icon is displayed. .
6. Base settings 6.1 Base ringer volume Choose from 5 volume levels or Off. 1. Press , scroll BASE VOLUME. 2. Press . 3. Press or 4. Press to SETUP and press . The display shows to select the volume (1 - 5 or OFF). to confirm or to return to the previous menu. 6.2 Base ringer melody Choose from 5 different base ringer melodies. You will hear a sample ring as you scroll to each ringer melody. 1. Press , scroll to SETUP and press 2. Scroll to BASE MELODY and press 3. Press or 4.
6.4 Dial mode Your C12A is set to tone dialling. You should only need to change this if connected to an older type of switchboard / PBX which requires pulse dialling. 1. Press , scroll to SETUP and press 2. Scroll to DIAL MODE and press 3. Press or . . to select TONE DIAL or PULSE DIAL and press to confirm. 6.5 Recall mode Depending on your country and network operator, your C12A has the recall time set as 100 ms (TIMED BR,1).
6.8 Eco mode Your C12A offers ECO mode function which reduces the transmitted power and energy consumption when switched on. To switch Eco mode on: 1. Press , scroll to SETUP and press 2. Scroll to ECO MODE and press 3. Press or . . to select ON or OFF and press to confirm. Eco mode ON NOTE When ECO mode is set to ON, the handset range will be reduced. On the handset display when ECO mode is switch off the circle around the disappears.
6.
7. Clock & alarm If you have subscribed to Caller ID Service, the date and time will be set on all your handsets whenever a call is received. You can also manually set the date and time on the individual handsets. 7.1 Set the date 1. Press DATE SET. , scroll 2. Press to select. to DATE -- TIME and press . The display shows 3. Enter the date (e.g. 12--08 for 12th of August) and press to confirm. 7.2 Set the time 1. Press 2.
8. Caller ID and the Calls list IMPORTANT To use Caller ID, you must first subscribe to the service from your network provider. A subscription fee may be payable. To ensure that the caller’s name is displayed, make sure you have stored the full telephone number, including the area code in the phonebook. If the call is a withheld call, WITHHELD will be displayed. If the number is unavailable, UNAVAILABLE will be displayed. If the call is from an international number, INT’L will be displayed.
• If the caller’s number exactly matches an entry stored in the phonebook, the display will alternate between the name and the to see the caller’s number. number. Press • If the telephone number is longer than 12 digits, Press icon is displayed. to see the remaining digits. • Press again to see the time and date of the call. • Press again to access the option to store the entry in your phonebook. 8.2.2 Dial a number in the Calls list 1. Press to open the Calls list. 2. Scroll or 3.
9. Using additional handsets You can register up to five handsets to your C12A base to extend your phone system without having to install extension sockets for each new phone. Each C12A handset can be registered with up to four bases. You can then select the base you prefer to use. If you have purchased a C12A multiple pack, all additional handsets come pre-registered to the base. If you have purchased an additional handset separately, you must register it to your C12A base before it can be used. 9.
9.2 Register a different make of handset to your C12A base IMPORTANT DECT GAP Profile only guarantees that basic calling functions will work correctly between different makes / types of handset and base. There is a possibility that certain features such as Caller ID will not work correctly. On the base: 1. Press and hold for 3 seconds until you hear two beeps. The base will remain in registration mode for 90 seconds.
10. Using the answering machine Your C12A product can digitally record up to 20 minutes of messages. As well as recording incoming messages, you can record memos for other users. You can operate your answering machine from: • the base • the handset • or remotely, from any other DTMF telephone, see page 41. You will need to set the correct day and time (if you have not already done so) so that you will know when each message was received. 10.
10.4 Listening to your messages Using the base: 1. Press . The number of new messages is announced, then the new message(s) will be played. OR 2. Press and hold and the number of all (new and old) messages is announced. The oldest message is played first. During playback: Press to pause a message. You will hear a beep every 10 seconds. Press again to resume playback. Press to play the next message. Press once to repeat the current message. Press twice to play the previous message.
At the end of playback: You will hear, ’End of messages. To delete all messages, press delete’. To , you will hear, ’All messages deleted’. If you delete all messages, press do not press any buttons during the countdown the display will return to idle. 10.5 Adjust the speaker volume You can adjust the base loudspeaker volume from low to high. Press increase the volume, or to decrease the volume.
If recording your own Answer Only message, remember to advise your caller that they will not be able to leave a message. To reinstate either pre-recorded message, delete your own message. 10.8 Select the OGM Using the handset: 1. Press 2. Scroll , scroll to TAM SETTINGS and press to ANS MODE and press 3. Press or to confirm. . . to select either ANS AND REC or ANS ONLY and press 10.
Using the handset: 1. Press TAM SETTINGS and press , scroll to 2. Scroll to ANS DELAY and press current setting. 3. Use or to confirm. . . The handset will display the to select the number of rings required and press 10.11 Time saver When you call from another phone to access your messages remotely, if your answering machine is set to time saver and you have new messages it will answer after 2 rings, if you do not have any new messages, it will answer after 5 rings.
11. Using remote access You can operate your answering machine from any DTMF phone by calling your C12A product and entering a 3 digit security PIN code. The default PIN setting is 000. To change it, see “Set the security PIN code” on page 42. Using a PIN code prevents other people from accessing your answer machine and messages without permission. 11.1 Operating your answering machine from another phone 1. Dial your telephone number. When you hear your outgoing message, .
11.2 Set the security PIN code Using the handset: 1. Press , scroll to TAM SETTINGS and press 2. Scroll to REMOTE CODE and press current code. 3. Enter a new code and then press . . The handset will display the to confirm. 11.3 Check security code 1. Press at the base. The security code is announced.
12. Help No dial tone • • • Use only the telephone line cord supplied. Check that the telephone line cord is connected properly. Check that the mains power is connected properly and switched on. No display • Check that the batteries are inserted correctly and fully charged. Use only approved rechargeable batteries supplied. • • Check that the handset is switched on. Press and hold . Reset the base by removing the batteries and disconnecting the mains power.
Handset does not ring • The handset ringer volume may be set to Off, see page 24. Base unit does not ring • The base ringer volume may be set to Off, see page 27. Noise interference on my phone or on other electrical equipment nearby • Place your C12A at least one metre away from electrical appliances or any metal obstructions to avoid any risk of interference. Answering machine will not record new messages • • Is the recording memory full? Play and delete messages, see page 37.
13. General information IMPORTANT This equipment is not designed to make emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in Europe.
Installation Guidelines • • • • • • • • • • Read and understand all instructions and save them for future reference. Follow all warnings and instructions marked on the product. Do not install this product near a bath tub, sink, or shower. Operate this phone using only the power source that is indicated on the marking label. If you are unsure of the power supply to your home, consult with your dealer or local power company. Do not place this product on an unstable cart, stand, or table.
Environmental • • • • • • Do not expose to direct sunlight. The handset may become warm when the batteries are being charged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage, do not place the product on antique / veneered wood. Do not place your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.
What will SUNCORP do? SUNCORP or its authorized distributor at its option and within a commercially reasonable time, will at no charge repair or replace any Products or Accessories that do not conform to this limited warranty. We may use functionally equivalent reconditioned / refurbished / pre-owned or new Products, Accessories or parts.
Exclusions Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage. Batteries. Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this limited warranty. Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.
Technical Information How many telephones can I have? All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your C12A has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types, there is no guarantee of ringing, even when the REN is less than 4.
Declaration of Conformity (DoC) Suncorp declares that the following products: Brandname: Type: Motorola C1211A, C1212A, C1213A, C1214A Descriptions: DECT phone with telephone answering machine (C121xA) and their multi-handset versions.
Manufactured, distributed or sold by Suncorp Technologies Ltd., official licensee for this product. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used under license. All other trademarks are the property of their respective owners. © 2012 Motorola Mobility LLC. All rights reserved.
