Troubleshooting Guide

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CLS SERIES TWO WAY RADIOS
COMMON TROUBLESHOOTING TECHNIQUES
1. I am picking up static and/or conversations from nearby businesses
a. Most Motorola two way radios ship with similar factory settings, meaning that most will
work together out of the box. If you are hearing conversations from other businesses,
you will need to reprogram your radio to a different frequency/code combination. Please
feel free to call and we will be glad to walk you through the process.
2. My radio will not communicate with other units
a. If you are using a multi-channel model, such as the CLS1410, then you may not be on the
same channel as your other radios. Please make sure that your radio is set on the same
channel number as all other units that you wish to communicate with.
b. If one of your radios will not communicate with the rest of your fleet, then it may need to
be reprogrammed to match your other units. Please feel free to call and we can walk you
through the programming process.
3. My earpiece is not working properly
a. Please make sure that your earpiece is connected properly by taking the following steps:
Turn your radio off, disconnect your earpiece and reconnect by firmly pushing it into the
accessory port of your radio. Turn your radio back on and try again. If you continue to
have issues, please call for further troubleshooting.
4. My radio is locked/has no functionality
a. Your radio may be locked. If so, there will be a “lock” symbol on the display. To unlock,
press and hold the MENU button until the lock symbol disappears and test again.
b. If the issue continues, you may need to do a radio reset. Please call for assistance.
Menu
Push-To-Talk / PTT
Ch Select
Display / Ch Number
Power /Volume