8WLOLVH] XQLTXHPHQW GHV SLOHV UHFKDUJHDEOHV $YHUWLVVHPHQW 7pOpSKRQH QXPpULTXH VDQV ILO DYHF UpSRQGHXU 0RGqOHV ' ' ' HW ' 0RWRUROD VpULH '
9HXLOOH] QRWHU TXH FHW DSSDUHLO Q¶HVW SDV FRQoX SRXU HIIHFWXHU GHV DSSHOV G¶XUJHQFH HQ FDV GH FRXSXUH GH FRXUDQW 9RXV GHYH] GRQF SUpYRLU XQH DOWHUQDWLYH SRXU DSSHOHU OHV VHUYLFHV G¶XUJHQFH 3RXU EpQpILFLHU GH FHV IRQFWLRQV YRXV GHYH] YRXV DERQQHU DX VHUYLFH GH SUpVHQWDWLRQ GX QXPpUR RX DX VHUYLFH GH PLVH HQ DWWHQWH G¶DSSHO DXSUqV GH YRWUH RSpUDWHXU GH UpVHDX 9RXV GHYUH] SHXW rWUH SD\HU FHW DERQQHPHQW &RPELQp FKDUJHXU ' SLOHV $$$ 1L0+ UHFKDUJHDEOHV $GDSWDWHXU VHFWHXU SRXU OH FKDUJHXU
3RXU FRPPHQFHU (PSODFHPHQW ,QVWDOODWLRQ %UDQFKHPHQW GH OD EDVH
8WLOLVDWLRQ GH YRWUH UpSRQGHXU 7RXFKHV GH FRPPDQGH GX UpSRQGHXU GH OD EDVH ' $FWLYHU GpVDFWLYHU OH UpSRQGHXU eFRXWHU OHV PHVVDJHV 6XSSULPHU WRXV OHV PHVV
3RXU FRPPHQFHU /¶DGDSWDWHXU VHFWHXU pTXLSp G¶XQ FRQQHFWHXU WUDQVSDUHQW HVW FHOXL GH OD EDVH FHOXL TXL HVW pTXLSp G¶XQ FRQQHFWHXU URXJH HVW GHVWLQp DX FKDUJHXU 48(/ $'$37$7(85 6(&7(85 " /D EDVH GRLW rWUH EUDQFKpH HQ SHUPDQHQFH DX VHFWHXU 1H FRQQHFWH] SDV OH FRUGRQ WpOpSKRQLTXH j OD SULVH PXUDOH DYDQW OD FKDUJH FRPSOqWH GX FRPELQp 8WLOLVH] XQLTXHPHQW OH FRUGRQ G¶DOLPHQWDWLRQ HW OH FRUGRQ WpOpSKRQLTXH IRXUQLV DYHF O¶DSSDUHLO ,03257$17 ,QVWDOODWLRQ 6L YRXV rWHV HQ OLJQH OD FRPPXQLFDWLRQ VHUD FRXS
9RXV SRXYH] WRXMRXUV HIIHFWXHU RX UHFHYRLU GHV DSSHOV DYDQW G¶DYRLU FKRLVL YRWUH SD\V HW YRWUH RSpUDWHXU QpDQPRLQV O¶pFUDQ GH ELHQYHQXH UpDSSDUDvWUD MXVTX¶j FH TXH YRXV D\H] FRQILJXUp OHV SDUDPqWUHV GH YRWUH SD\V %,(19(18( V¶DIILFKH HW GpILOH HQ GLIIpUHQWHV ODQJXHV $SSX\H] VXU P /H QRP GX SD\V V¶DIILFKH )DLWHV GpILOHU DYHF X RX G MXVTX¶j YRWUH SD\V HW DSSX\H] VXU P &21),50(5 " V¶DIILFKH $SSX\H] VXU 2.
3RXU PLHX[ FRQQDvWUH YRWUH WpOpSKRQH $ eFRXWHXU % eFUDQ 9RLU SDJH SRXU XQH YXH G¶HQVHPEOH GHV V\PEROHV & 7RXFKH 0HQX $FFpGHU DX PHQX SULQFLSDO 6pOHFWLRQQHU O¶RSWLRQ DIILFKpH j O¶pFUDQ &RQILUPHU O¶RSWLRQ DIILFKpH ± 2.
/D SLOH HVW SUHVTXH pSXLVpH /¶LF{QH GH OD SLOH FOLJQRWH HW YRXV HQWHQGH] XQ ELS WRXWHV OHV PLQXWHV SHQGDQW XQ DSSHO 3LOH IDLEOH 3LOH SDUWLHOOHPHQW FKDUJpH 3LOH FRPSOqWHPHQW FKDUJpH /H QLYHDX GH FKDUJH DSSUR[LPDWLI GH YRWUH SLOH HVW LQGLTXp FRPPH VXLW )L[H TXDQG OH FRPELQp HVW VRXVFULW HW j SRUWpH GH OD EDVH &OLJQRWH TXDQG OH FRPELQp HVW KRUV GH SRUWpH RX FKHUFKH XQH EDVH 5pSRQGHXU DFWLYp eWHLQW TXDQG OH UpSRQGHXU HVW GpVDFWLYp &OLJQRWH TXDQG YRXV DYH] GH QRXYHDX[ PHVVDJHV &OLJQ
5HWRXU UDSLGH $FWLYHU GpVDFWLYHU OH UpSRQGHXU $YDQFH UDSLGH 6WRS /HFWXUH 6XSSULPHU ,QGLTXH 5pSRQGHXU DFWLYp 5pSRQGHXU GpVDFWLYp 1RXYHDX [ PHVVDJH V (QUHJLVWUHPHQW 0pPRLUH SOHLQH 3RXU PLHX[ FRQQDvWUH YRWUH WpOpSKRQH /¶pFUDQ UHYLHQW DXWRPDWLTXHPHQW DX PRGH YHLOOH VL YRXV Q¶DSSX\H] VXU DXFXQH WRXFKH GX FRPELQp SHQGDQW VHFRQGHV ,O UHYLHQW DXVVL DX PRGH YHLOOH VL OH FRPELQp HVW UHSRVp VXU OD EDVH RX OH FKDUJHXU (Q PRGH YHLOOH DSSX\H] VXU P /H PHQX SULQFLSDO V¶DIILFKH 8WLOLVH] OHV WRXF
5(*/(5 5(9 /,67( 3,1 5(,1,7,$/,6 35(),;( 6(/(&7 3$<6 5$&&52& $872 /$1*8( 6859 &+0% (&/$,5$*( &HWWH RSWLRQ Q¶HVW GLVSRQLEOH TXH VL SOXVLHXUV FRPELQpV ' VRQW VRXVFULWV j OD EDVH '(6286&5,5( '(&52&+ $872 75$16) 5(3 02'( (&2 ,17586,21 6286&5 %$6( 120 &20%,1( 0(0 ',5(&7( 6(/(&7 %$6( 6286&5,37,21 6211(5,( %,36 728&+(6 68335 180 $33(/ 5$3,'( %/2&$*( 02'( 180 '85(( )/$6+ 5(* $9$1&(6 68335 7287 0(/2',( *53( &+2,; 6211 92/ 6211(5,( 6211(5,(6 3(56211$/,6 02',),(
5(0$548( 8WLOLVDWLRQ GX WpOpSKRQH eYLWH] GH WHQLU OH FRPELQp WURS SUqV GH YRWUH RUHLOOH ORUVTXH OH WpOpSKRQH VRQQH FHOD SRXUUDLW DIIHFWHU YRWUH DXGLWLRQ /¶DFWLYDWLRQ GH OD IRQFWLRQ PDLQV OLEUHV SHXW IDLUH FRQVLGpUDEOHPHQW DXJPHQWHU OH YROXPH GDQV O¶pFRXWHXU 1H WHQH] SDV OH FRPELQp WURS SUqV GH YRWUH RUHLOOH $77(17,21 4XDQG OH WpOpSKRQH VRQQH HW TXH FOLJQRWH VXU O¶pFUDQ DSSX\H] VXU RX VXU Y SRXU UpSRQGUH j O¶DSSHO j WUDYHUV OH KDXW SDUOHXU 'pFURFKHU $SSX\H] VXU X SRXU DFFpGHU DX PHQ
9RXV SRXYH] GpVDFWLYHU OH V\PEROH DSSHOV 5(0$548( PDLQWHQH] OD WRXFKH DSSX\pH GDQV OH MRXUQDO GHV 6L YRXV rWHV DERQQp H j OD PHVVDJHULH YRFDOH GH YRWUH UpVHDX VL HOOH HVW GLVSRQLEOH YRWUH ' DIILFKH TXDQG YRXV DYH] XQ QRXYHDX PHVVDJH 6HORQ YRWUH SD\V HW OHV VHUYLFHV GH YRWUH UpVHDX OH QXPpUR GH OD PHVVDJHULH YRFDOH SHXW rWUH SUpHQUHJLVWUp GDQV OD WRXFKH GH QXPpURWDWLRQ UDSLGH GH YRWUH FRPELQp 0HVVDJHULH YRFDOH 3HQGDQW XQ DSSHO H[WHUQH DSSX\H] VXU , 9RWUH FRUUHVSRQGD
+ .
DFFpGHU DX PHQX GHV RSWLRQV )DLWHV GpILOHU DYHF G MXVTX¶j 68335,0(5 HW DSSX\H] VXU P /¶pFUDQ DIILFKH &21),50(5 " $SSX\H] VXU P $SSX\H] VXU ! SRXU UHYHQLU DX PRGH YHLOOH 6XSSULPHU XQ QXPpUR UDSLGH $SSX\H] GHX[ IRLV VXU P SXLV IDLWHV GpILOHU DYHF X RX G MXVTX¶j 0(0 ',5(&7( HW DSSX\H] VXU P )DLWHV GpILOHU DYHF X RX G SRXU VpOHFWLRQQHU 728&+( $SSX\H] VXU P SRXU DIILFKHU OD ILFKH H[LVWDQWH $SSX\H] GH QRXYHDX VXU P SRXU HOOH V¶DIILFKH $SSX\H] GH QRXYHDX VXU P SRXU DFFpG
$SSX\H] VXU X SXLV VXU P /¶DSSHO OH SOXV UpFHQW V¶DIILFKH $SSX\H] VXU P SXLV IDLWHV GpILOHU DYHF X RX G MXVTX¶DX QXPpUR GpVLUp $SSX\H] VXU P SXLV IDLWHV GpILOHU DYHF G MXVTX¶j 68335,0(5 HW DSSX\H] VXU P /¶pFUDQ DIILFKH &21),50(5 " $SSX\H] VXU P SRXU FRQILUPHU $SSX\H] VXU ! SRXU UHYHQLU DX PRGH YHLOOH $IILFKDJH GX FRUUHVSRQGDQW HW OLVWH GHV DSSHOV $SSX\H] VXU SRXU FRPSRVHU $SSX\H] VXU H /H GHUQLHU QXPpUR FRPSRVp V¶DIILFKH 6¶LO \ D SOXV GH FKLIIUHV O¶pFUDQ DIILFKH X HW OH FXUVHXU FOL
eYLWH] GH WHQLU OH FRPELQp WURS SUqV GH YRWUH RUHLOOH ORUVTXH OH WpOpSKRQH VRQQH FHOD SRXUUDLW DIIHFWHU YRWUH DXGLWLRQ 9RXV SRXYH] DXVVL UpJOHU O¶KHXUH JUkFH DX PHQX KRUORJH HW UpYHLO HVW DIILFKp FOLJQRWHQW $SSX\H] VXU P HW IDLWHV GpILOHU DYHF G MXVTX¶j +25/ 5(9(,/ $SSX\H] VXU P )DLWHV GpILOHU DYHF G MXVTX¶j 0(/2',( 5(9 HW DSSX\H] VXU P 9RXV HQWHQGH] OHV PpORGLHV )DLWHV GpILOHU DYHF X RX G HW DSSX\H] VXU P /H UpYHLO GLVSRVH GH WURLV VRQQHULHV &KRLVLU OD PpORGLH GX Up
$SSX\H] VXU P IDLWHV GpILOHU DYHF G MXVTX¶j 3(56211$/,6 HW DSSX\H] VXU P )DLWHV GpILOHU DYHF G MXVTX¶j '(&52&+ $872 $SSX\H] VXU P )DLWHV GpILOHU DYHF X RX G SRXU VpOHFWLRQQHU $&7,9(5 RX '(6$&7,9(5 $SSX\H] VXU P SRXU FRQILUPHU $SSX\H] VXU ! SRXU UHYHQLU DX PRGH YHLOOH 5pJODJHV SHUVRQQDOLVpV 4XDQG OH GpFURFKDJH DXWRPDWLTXH HVW DFWLYp YRXV SRXYH] GpFURFKHU VLPSOHPHQW HQ SUHQDQW OH FRPELQp VXU OD EDVH RX OH FKDUJHXU 6¶LO HVW GpVDFWLYp YRXV GHYUH] DSSX\HU VXU SRXU GpFURFKHU ,O H
DSSX\pH SRXU GpYHUURXLOOHU OH FRPELQp 9RXV SRXYH] GpFURFKHU QRUPDOHPHQW PrPH TXDQG OH FODYLHU HVW YHUURXLOOp 5(0$548( 0DLQWHQH] DSSX\pH OD WRXFKH /¶pFUDQ DIILFKH &/$9 %/248( 0DLQWHQH] GH QRXYHDX OD WRXFKH 9HUURXLOOH] OH FODYLHU SRXU pYLWHU G DSSX\HU DFFLGHQWHOOHPHQW VXU OHV WRXFKHV HQ WUDQVSRUWDQW OH FRPELQp 9HUURXLOODJH FODYLHU $FWLYHU GpVDFWLYHU O¶pFODLUDJH $SSX\H] VXU P IDLWHV GpILOHU DYHF G MXVTX¶j 3(56211$/,6 HW DSSX\H] VXU P )DLWHV GpILOHU DYHF G MXVTX¶j (&/$,5$
$SSX\H] VXU P IDLWHV GpILOHU DYHF G MXVTX¶j 5(* $9$1&(6 HW DSSX\H] VXU P )DLWHV GpILOHU DYHF G MXVTX¶j %/2&$*( $SSX\H] VXU P (QWUH] OH FRGH 3,1 SDU GpIDXW HW DSSX\H] VXU P )DLWHV GpILOHU DYHF G MXVTX¶j 180(52 $SSX\H] VXU P 6L QpFHVVDLUH IDLWHV GpILOHU DYHF X RX G MXVTX¶DX SURFKDLQ HVSDFH OLEUH $SSX\H] VXU P HW VDLVLVVH] OH QXPpUR RX OH SUpIL[H TXH YRXV YRXOH] EORTXHU $SSX\H] VXU P SRXU FRQILUPHU $SSX\H] VXU P IDLWHV GpILOHU DYHF G MXVTX¶j 5(* $9$1&(6 HW DSSX\H] VXU P )DLWHV GpILOHU D
$SSX\H] VXU P IDLWHV GpILOHU DYHF G MXVTX¶j 5(* $9$1&(6 HW DSSX\H] VXU P )DLWHV GpILOHU DYHF G MXVTX¶j 3,1 $SSX\H] VXU P (QWUH] OHV FKLIIUHV GX FRGH 3,1 H[LVWDQW SDU GpIDXW HW DSSX\H] VXU P (QWUH] OH QRXYHDX 3,1 HW DSSX\H] VXU P 'pVDFWLYp 9HUURXLOODJH FODYLHU 9LGH &RGH 3,1 9LGH -RXUQDO GHV DSSHOV /LVWH GHV QXPpURV pPLV ,QFKDQJp 5pSHUWRLUH 9ROXPH VRQQHULH 9ROXPH pFRXWHXU 0HORGLH )RUW 0pORGLH VRQQHULH $FWLYp $FWLYp 3UHPLqUH VRQQHULH 5DFFURFKDJH DXWRWRPDWLTXH
8WLOLVDWLRQ GH YRWUH UpSRQGHXU 4XDQG OH PRGH e&2 HVW $&7,9(5 OD SRUWpH GX FRPELQp HVW UpGXLWH 5(0$548( 3RXU GLPLQXHU OH QLYHDX GHV pPLVVLRQV YRXV SRXYH] VpOHFWLRQQHU XQ IDLEOH QLYHDX RX OH PRGH e&2 4XDQG OH PRGH e&2 HVW $&7,9(5 OD SXLVVDQFH GH WUDQVPLVVLRQ GH OD EDVH HVW UpGXLWH $&7,9(5 RX '(6$&7,9(5 OH PRGH e&2 $SSX\H] VXU P IDLWHV GpILOHU DYHF G MXVTX¶j 5(* $9$1&(6 HW DSSX\H] VXU P )DLWHV GpILOHU DYHF G MXVTX¶j 02'( (&2 HW DSSX\H] VXU P $SSX\H] VXU X RX G SRXU PHWWUH HQ UHOLHI $&7
/H FRUUHVSRQGDQW HQWHQG YRWUH PHVVDJH G¶DFFXHLO PDLV QH SHXW SDV ODLVVHU GH PHVVDJH /H PHVVDJH SUpHQUHJLVWUp HVW ³%RQMRXU MH QH SHX[ SDV YRXV UpSRQGUH SRXU OH PRPHQW HW YRXV QH SRXYH] SDV ODLVVHU GH PHVVDJH YHXLOOH] UDSSHOHU XOWpULHXUHPHQW ´ 5pSRQVH VHXOH /H FRUUHVSRQGDQW SHXW ODLVVHU XQ PHVVDJH /H PHVVDJH SUpHQUHJLVWUp HVW ³%RQMRXU MH QH SHX[ SDV YRXV UpSRQGUH SRXU OH PRPHQW YHXLOOH] ODLVVHU XQ PHVVDJH DSUqV OH ELS ´ 5pSRQGUH HQUHJLVWUHU &¶HVW OH PHVVDJH TXH YRWUH FRUUHVSRQGDQW HQWHQG
$FWLYHU OH UpSRQGHXU $UUrWHU OD OHFWXUH 'pVDFWLYHU OH UpSRQGHXU $SSX\H] VXU P IDLWHV GpILOHU DYHF G MXVTX¶j 5(321'(85 HW DSSX\H] VXU P )DLWHV GpILOHU DYHF G MXVTX¶j 5(*/ 5(321' HW DSSX\H] VXU P )DLWHV GpILOHU DYHF G MXVTX¶j $&&(6 $ ',67 HW DSSX\H] VXU P )DLWHV GpILOHU DYHF X RX G SRXU VpOHFWLRQQHU $&7,9(5 RX '(6$&7,9(5 $SSX\H] VXU P SRXU FRQILUPHU 8WLOLVDWLRQ GH YRWUH UpSRQGHXU 3HQGDQW TXH OH FRUUHVSRQGDQW ODLVVH VRQ PHVVDJH DSSX\H] VXU RX SRXU UpJOHU OH YROXPH 6L YRXV YRXO
3DV G¶DIILFKDJH (VVD\H] GH UHFKDUJHU RX GH UHPSODFHU OHV SLOHV (VVD\H] GH GpEUDQFKHU SXLV GH UHEUDQFKHU O¶DOLPHQWDWLRQ pOHFWULTXH GH OD EDVH eFUDQ 8QH HQWUpH GX UpSHUWRLUH QH SHXW SDV rWUH HQUHJLVWUpH /H UpSHUWRLUH HVW SOHLQ 6XSSULPH] XQH HQWUpH SRXU OLEpUHU GH OD SODFH 5pSHUWRLUH 9pULILH] YRWUH DERQQHPHQW DXSUqV GH YRWUH RSpUDWHXU /H VHUYLFH GH SUpVHQWDWLRQ GX QXPpUR &/, QH IRQFWLRQQH SDV /H V\PEROH FOLJQRWH /H FRPELQp Q¶HVW SDV VRXVFULW j OD EDVH ± VRXVFULYH] OH FRPELQp j OD
,QIRUPDWLRQ JpQpUDOHV /LVH] HW FRPSUHQH] WRXWHV OHV LQVWUXFWLRQV HW FRQVHUYH] OHV SRXU UpIpUHQFH IXWXUH 2EVHUYH] WRXV OHV DYHUWLVVHPHQWV HW WRXWHV OHV LQVWUXFWLRQV LQGLTXpV VXU O¶DSSDUHLO ,QVWUXFWLRQV G¶LQVWDOODWLRQ 6L OH FkEOH pOHFWULTXH HVW HQGRPPDJp RX FRXSp 6L GX OLTXLGH D pWp UHQYHUVp VXU O¶DSSDUHLO 6L O¶DSSDUHLO D pWp H[SRVp j OD SOXLH RX j O¶HDX 1H UpFXSpUH] SDV OH FRPELQp RX OD EDVH DYDQW G¶DYRLU GpEUDQFKp OH FkEOH G¶DOLPHQWDWLRQ HW OH FRUGRQ WpOpSKRQLTXH GH OHXUV SULVHV UHV
6RXV UpVHUYH GHV H[FOXVLRQV LQGLTXpHV FL GHVVRXV OD VRFLpWp 681&253 7(&+12/2*,(6 /7' JDUDQWLW TXH FH SURGXLW ³SURGXLW´ GH PDUTXH 0RWRUROD RX FHW DFFHVVRLUH FHUWLILp ³DFFHVVRLUH´ YHQGX SRXU rWUH XWLOLVp DYHF FH SURGXLW IDEULTXpV SDU 6XQFRUS HVW H[HPSW GH GpIDXWV GH PDWpULDX[ HW GH IDEULFDWLRQ VRXV UpVHUYH G¶XQH XWLOLVDWLRQ QRUPDOH SHQGDQW OD SpULRGH LQGLTXpH FL GHVVRXV /D SUpVHQWH JDUDQWLH OLPLWpH HVW YRWUH XQLTXH JDUDQWLH HW Q¶HVW SDV WUDQVIpUDEOH 4XH FRXYUH FHWWH JDUDQWLH " 0HUFL G¶DYR
,QIRUPDWLRQ JpQpUDOHV 7RXW FRPELQp HW FKDUJHXU VXSSOpPHQWDLUH TXH YRXV VRXVFULYH] GRLW DYRLU XQ /RDGLQJ IDFWRU GH 7RXV OHV pTXLSHPHQWV WpOpSKRQLTXHV GLVSRVHQW G¶XQ /RDGLQJ IDFWRU TXL VHUW j FDOFXOHU OH QRPEUH G¶pTXLSHPHQWV SRXYDQW rWUH FRQQHFWpV j XQH VHXOH OLJQH WpOpSKRQLTXH /H /RDGLQJ IDFWRU GH YRWUH ' HVW OH /RDGLQJ IDFWRU PD[LPXP DXWRULVp HVW 6L OH HVW GpSDVVp LO VH SHXW TXH OHV WpOpSKRQHV QH VRQQHQW SDV 0rPH VL OH /RDGLQJ IDFWRU HVW LQIpULHXU j OD VRQQHULH GH GLIIpU
3RXU IL[HU OH FKDUJHXU DX PXU SHUFH] GDQV OH PXU GHX[ WURXV HVSDFpV GH FP j O DLGH G XQH PqFKH GH PP 8WLOLVH] OHV VFKpPDV VXLYDQWV SRXU PDUTXHU OHV HPSODFHPHQWV GH SHUoDJH 3RXU IL[HU OD EDVH DX PXU SHUFH] GDQV OH PXU GHX[ WURXV HVSDFpV GH FP j O DLGH G XQH PqFKH GH PP $YDQW GH SHUoHU DVVXUH] YRXV TXH OH FkEOH G DOLPHQWDWLRQ HW OH FRUGRQ WpOpSKRQLTXH VRQW VXIILVDPPHQW ORQJV SRXU DWWHLQGUH OHV SULVHV $YDQW GH IL[HU OH ' DX PXU YpULILH] TXH YRXV QH SHUFH] SDV GDQV G
)L[DWLRQ PXUDOH Declaration of Conformity (DoC) Suncorp declares that the following products: Brandname: Type: Motorola D1001, D1002, D1003, D1004, D1011, D1012, D1013 and D1014 Descriptions: DECT phone without telephone answering machine (D100x) and with telephone answering machine (D101x), and their multi-handset versions.
9HUVLRQ )5 )DEULTXp GLVWULEXp RX YHQGX SDU 6XQFRUS 7HFKQRORJLHV /WG GpSRVLWDLUH RIILFLHO GH FH SURGXLW 027252/$ OH ORJR 0 VW\OLVp OHV DXWUHV PDUTXHV GpSRVpHV HW PDUTXHV GH IDEULTXH 0RWRUROD VRQW OD SURSULpWp GH 0RWRUROD ,QF HW VRQW XWLOLVpV VRXV OLFHQFH GH 0RWRUROD ,QF 027252/$ HW OH ORJR 0 VW\OLVp VRQW HQUHJLVWUpV DXSUqV GX EXUHDX DPpULFDLQ GHV EUHYHWV HW GHV PDUTXHV GpSRVpHV 7RXV OHV DXWUHV QRPV GH SURGXLWV RX GH VHUYLFHV DSSDUWLHQQHQW j OHXUV SURSULpWDLUHV UHVSHFWLIV 0R