IN STALLAT ION MANUA L DCH6200 Installation Manual
IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. • The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. • Clean only with dry cloth. • Do not block any ventilation openings. Install in accordance with the manufacturers instructions.
DURING INSTALLATION V E N T I L AT E 2 inch space 2 2 inch DCH6200 inch • Do not place the cable terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. • Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC DECLARATION OF CONFORMITY Motorola Inc.
CONTENTS 1 Introduction ..................................................................................................................................................... 1 Features ....................................................................................................................................................... 2 Tuner......................................................................................................................................................
CONTENTS RF Modem (Upstream)............................................................................................................................... 37 Code Modules ............................................................................................................................................. 39 Memory Configuration............................................................................................................................... 42 Audio/Video Status.........................
CONTENTS Tables Table 2-1 Front panel ......................................................................................................................................... 5 Table 2-2 Rear panel connections................................................................................................................... 7 Table 3-1 Operational check procedures.......................................................................................................
1 INTRODUCTION This manual provides instructions for cable operator personnel to install the Motorola DCH6200 High-Definition Cable Receiver. This unit includes a high-end processor, expanded memory, and enhanced graphics to support analog, digital, on-demand, and interactive services. It provides a full complement of interconnection options.
1 INTRODUCTION Features Tuner • One 54 to 864MHz video tuner with Analog NTSC and digital MPEG-2 Main Profile @ High Level video processor • One dedicated tuner for the DOCSIS high-speed data/voice services channel, up to 860 MHz • One dedicated tuner for the out-of-band (OOB) control channel Standard Audio/Video Features • ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer • Clear analog channel processor with BTSC decoder • DES based encryption/DCII (via inserted CableCARD™) access contro
1 INTRODUCTION • 10/100 Mbps Ethernet Port (RJ-45) • On-board real-time RF return (DOCSIS compliant) Standard Miscellaneous Features • Switched AC accessory outlet • Messaging capabilities • Digital diagnostics • Full feature access from front panel using a four-digit seven-segment VFD display 3
1 INTRODUCTION If You Need Help If you need assistance while working with the DCH6200, contact the Motorola Technical Response Center (TRC): Inside the U.S.: 1-888-944-HELP (1-888-944-4357) Outside the U.S.: 1-847-725-4011 Motorola Online: http://businessonline.motorola.com/ The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking.
2 OVERVIEW Front Panel The front panel controls provide functional navigation if the remote control is lost or is temporarily out of service. Certain functions, such as those requiring a numeric entry, require a remote control. Some connectors are not enabled and require the support of application software.
2 OVERVIEW The Format button is intended to allow you to select a video output format that is compatible with a connected display device. Some televisions may not support all four video formats listed above. The Format button provides an easy method for selecting an output format that is compatible with your television. Operation The Format button is intended to complement the User Settings Menu (see User Setting Status). It is not intended to replace the User Settings Menu.
2 OVERVIEW Rear Panel The rear panel contains a switched power outlet; connectors for video, audio, and RF cabling; data output; and modem and data interface connectors. Some connectors are not enabled and require the support of application software.
3 INSTALLATION Before You Begin Before you move or change components on the subscriber entertainment system: • Review the installation instructions. • Determine if you are connecting to a standard TV, a composite (baseband) monitor, or a component monitor. • Verify that you have the necessary cables and other required items.
3 INSTALLATION Audio Connection Options Connect the stereo audio cable to the AUDIO L and R connectors on the DCH6200 and the audio left and right connectors on the TV. If the equipment supports it, use the optical SPDIF or coaxial digital SPDIF output instead of the AUDIO L and R outputs. In most cases, these outputs offer better audio quality, including support for 5.1 Surround Sound.
3 INSTALLATION 4. Connect the audio and video cables in a manner matching that diagram. 5. Determine if you are connecting to a data device (see Data Device Connections in this section). For installation details, refer to instructions included with the data device. 6. Connect the cable terminal to the coaxial cable wall outlet. 7. Perform the operational check for the remote control. 8. Optimize the High-Definition settings. See Optimizing the High-Definition Settings in this section.
3 INSTALLATION Cabling to an HDTV for Video For HDTV video, for the best possible video quality: • If the TV has an HDMI input, connect it to the DCH6200 HDMI output. If the TV has a DVI input, you can connect it to the DCH6200 HDMI output using and HDMI-toDVI converter cable. • If the TV has neither an HDMI nor a DVI input but has an IEEE-1394 input, connect it to the DCH6200 IEEE-1394 output. If you use IEEE-1394, on-screen graphics do not display.
3 INSTALLATION Cabling to an HDTV and an A/V Receiver Figure 3-2 Cabling to an HDTV and an A/V receiver If the receiver can check the baseband and digital audio (S/PDIF) ports for appropriate channels, connect both the baseband and digital audio connections. Otherwise, do not connect both the baseband left/right composite connections and the coaxial digital connection.
3 INSTALLATION Cabling to a Standard-Definition TV and an A/V Receiver Figure 3-3 Cabling to a Standard-Definition stereo TV Because some entertainment equipment cannot simultaneously support baseband composite video and S-Video, never simultaneously connect both video inputs. This connection method does not support HDTV. For information, see Cabling to an HDTV for Video.
3 INSTALLATION Cabling to a Standard-Definition TV and Audio Receiver To connect to an audio receiver, such as a home mini system, follow a daisy-chain convention. The A/V configuration illustrated enables digital stereo recording, including Dolby Surround sound. Use only one set of composite input connectors on the stereo: Figure 3-4 Cabling an audio receiver The video connections shown in this illustration do not support HDTV. For information, see Cabling to an HDTV for Video.
3 INSTALLATION Data Device Connections The DCH6200 provides optional high-speed data services such as Internet access, USB, Ethernet, and more. The functionality of each data device port requires, and depends on, installed application software. The DCH6200 rear panel provides the following data ports: USB 2.0 Can be used to daisy-chain USB devices such as printers and storage devices, or to interface with keyboards, joysticks, and other USB PC peripherals.
3 INSTALLATION Operational Check for the Remote Control The operational check tests communication with the remote control: Table 3-1 Operational check procedures Feature Testing Procedure Power on Press power on the remote control to turn on the DCH6200. Tune to the output channel (3 or 4). Channel selection Scan through the channels using the channel + or - keys. Tune to several channels by entering the channel number using the numeric keys.
3 INSTALLATION 2. Use the remote control or the cursor keys on the front panel to navigate the on-screen menus: • Press the ▲ and ▼ keys to highlight the setting you wish to change. • Press the ► key to select an option. • To exit the setting and move to another setting, press the ▲ or ▼ key. If the User Settings menu does not display on the HDTV screen, the TV may not support the default video output setting.
3 INSTALLATION Setting Description HDMI/YPbPr Output Allows you to specify the video output format of the DCH receiver for all content (when the 4:3 override setting is Off) or for all 480p, 720p and 1080i content (when the 4:3 override is used). Options include 1080i, 720p, 480p, and 480i. By default, the 1080i option is selected. The options are used as follows: • 1080i — The DCH receiver will present programs in the High Definition 1080i format (1920 x 1080 pixels).
3 INSTALLATION Setting Description CASUAL, CURSIVE, or SMALL. Font Color Sets the font color. Defaults to AUTO. Options are AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. Font Opacity Sets the opacity. Defaults to AUTO. Options are AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING. Font Edge Type Sets the edge appearance — AUTO, NONE, RAISED, DEPRESSED, UNIFORM, LEFT SHADOWED, or RIGHT SHADOWED. The default is AUTO.
4 DIAGNOSTICS Diagnostics are displayed on the on-screen display (OSD) and front-panel display. They confirm proper installation, including: • Checking error states and signal integrity • Identifying the cable terminal on the network • Verify communications with the headend For the diagnostics described in this section: • All indicators are in decimal notation, unless otherwise noted. • All signal-level and quality indicators use a 1% to 100% scale, unless otherwise noted.
4 DIAGNOSTICS General Status This diagnostic displays system status information on the OSD and front panel. The information is updated each time the diagnostic is displayed.
4 DIAGNOSTICS The General Status fields are: Field Description Error Error codes display on the front panel and OSD when an error occurs.
4 DIAGNOSTICS Purchase Status This diagnostic displays the status of subscriber event purchases on the OSD and front panel. The OSD and front panel information displays are updated each time this diagnostic is displayed: Figure 4-3 Front panel display for Purchase Status diagnostic Purchase indicator On when IPPV is enabled Number of unsent purchases The Purchase Status fields are: Field Description Unsent The number of purchases in the DCH remaining to be polled. It can be an integer from 0 to 63.
4 DIAGNOSTICS Field Description Report Purchase request sent by the controller. Poll Request Sequence number and time of the last send poll buffer command that was sent by the controller. Poll Acknowledge Sequence number and time of the last Poll Acknowledge message sent by the controller.
4 DIAGNOSTICS Figure 4-4 Front panel display for the OOB diagnostic Data activity indicator OOB diagnostic indicator EMM data activity indicator Carrier lock indicator (L = locked, U = unlocked) The Out-Of-Band Status fields are: Field Description OOB Frequenc y Indicates the OOB tuner center frequency, from 70 to 130 MHz.
4 DIAGNOSTICS Field Description EMM Provider ID Displays the conditional access stream for the DCH6200, in hexadecimal EMM PID Displays the packet identifier (PID) stream the DCH6200 tunes to for EMM data, in hexadecimal Network PID Displays the network PID to which the DCH6200 is tuned to receive network messages, in hexadecimal Hunt Mode The hunt mode includes Hunted, None, Round Robin (RR), Search (SRCH), Fixed Frequency (FIX), or EMM Provider ID (EMM).
4 DIAGNOSTICS 3. When the desired new frequency has been selected the operator will press the SELECT key to start the search. The manual frequency search will last up to 40 seconds. As the set-top searches, the frequency being searched for will flash on the Front Panel. On the OSD the “MAN FREQ” line of text will be cleared, the “HUNT MODE” will display “FIX” to indicate a search on a fixed frequency, and the “OOB FREQ” field will change to the frequency being searched for. 4.
4 DIAGNOSTICS Figure 4-5 Front panel display for in-band diagnostic Data activity indicator IB diagnostic indicator Carrier lock indicator (L = locked, U = unlocked The In-Band Status fields are: Field Description Mode The values displayed on the OSD are: ANALOG — analog channel 64 QAM — 64 QAM digital channel 256 QAM — 256 QAM digital channel Carrier Lock Indicates whether the in-band receiver is locked to the carrier.
4 DIAGNOSTICS Unit Address This diagnostic displays the unit address: Figure 4-6 Front panel display of a unit address 30
4 DIAGNOSTICS The Unit Address fields are: Field Description TvPC Installed Indicates whether the TvPC renewable security system is installed: YES — TvPC is installed NO — TvPC is not installed CableCARD Inserted YES — CableCARD is inserted Unit Address A unique decimal number that indicates the unit address or physical address. NO — CableCARD is not inserted OOB Addresses Network The DCH6200 network address displayed in decimal format.
4 DIAGNOSTICS Separable Security This diagnostic displays information on the inserted M-CARD and CableCARD Interface with the DCH. Field Description CARD Interface CableCARD Interface is a status indication of the interface between the Host and CableCARD.
4 DIAGNOSTICS Field Description set to ‘Unknown’ if the headend message was not received. MSO Phone Number MSO Phone Number as configured at the headend. CableCARD Object Name Code object name executing on the CableCARD. Object Ver. Code object version executing on the CableCARD. Manufacturer CableCARD manufacturer. HW Version Version number provided by the CableCARD.
4 DIAGNOSTICS Current Channel Status This diagnostic displays a status of the last attempted tuned channel on the in-band stream. The channel type determines the status display. This diagnostic displays a status of the last attempted tuned channel on the in-band stream. The channel type determines the status display.
4 DIAGNOSTICS Figure 4-7 Current channel status LED displays Analog channel: Preview indicator Purchasable indicator P Analog channel indicator Digital channel: Preview indicator Purchasable indicator P Digital channel indicator Epoch authorization code The Current Channel status fields are: Field Description Type Indicates whether the channel is analog or digital: aaa OSD Front panel Description ANALOG A Analog DIGITAL d Digital Displays the encryption mode for the channel on the O
4 DIAGNOSTICS Purchasable Preview MPEG Video Lock Indicates whether the current program can be purchased for viewing: OSD Front panel Description YES on Can be purchased NO off Cannot be purchased Indicates whether the current program is in preview mode: OSD Front panel Description YES on In preview mode NO off Not in preview mode Indicates whether the video processor is locked to the video stream: YES — locked NO — not locked MPEG Audio Lock Indicates whether the audio processor is l
4 DIAGNOSTICS RF Modem (Upstream) This diagnostic displays the RF modem status, if an RF modem is installed in the DCH6200. The information is updated each time this diagnostic is displayed.
4 DIAGNOSTICS Figure 4-8 RF upstream modem Front panel display Decimal point Frequency indicator Frequency in MHz Alternating with Power level in dB (blank if modem not configured) Power level indicator The RF Modem fields are: Field Description Status CONFIGURED or NOT CONFIGURED. Center Frequency The RF modem center frequency is displayed on the OSD and front panel in MHz. Requested Power Level The value assigned to the DCH6200 during RF leveling, in dB or blank if not configured.
4 DIAGNOSTICS Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non-volatile code versions are installed on the DCH6200. When the native suite is running, the diagnostics of the application operating system and all associated objects should be accessible.
4 DIAGNOSTICS Figure 4-9 Front panel display for code modules Download data received indicator Download status Number of segments remaining for download to complete. (Figure reflects 17012segments remaining.
4 DIAGNOSTICS The Code Modules fields are: Field Description Boot Code The boot code version in ASCII format. Version The firmware version and build date in ASCII format. Digital Secure Processor The digital secure processor version in ASCII format. Analog Secure Processor The analog secure processor version in ASCII format. Downloadable Object Information Table Lists all objects loaded, or being loaded, onto the DCH6200, in ASCII format.
4 DIAGNOSTICS Memory Configuration This diagnostic displays the DCH6200 memory configuration. The information is updated when you display the diagnostic. There is no front panel display for this diagnostic. The Memory Configuration fields are: Field Description System RAM The allocated system RAM in MB. Flash The allocated flash memory in MB. NVRAM The allocated NVRAM in KB.
4 DIAGNOSTICS Audio/Video Status Audio/Video Status diagnostics display information regarding audio and video content and settings configured for the set-top. AUDIO SPDIF Indicates SPDIF Mode as set by application software.
4 DIAGNOSTICS OSD Display Description UNMUTED Is displayed if mute method is not selected MUTE to STILL Is displayed if the mute method includes stopping video and presenting a still frame, similar to a pause function MUTE to BLACK Is displayed if mute method presents a black screen. Captions The captions mode displays captions present on the service. Note: The caption options are set via the User Setting Menu, where the subscriber can enable closed captions and select options.
4 DIAGNOSTICS T1 Closed Caption service T 1 T2 Closed Caption service T 2 T3 Closed Caption service T 3 T4 Closed Caption service T 4 Primary Lang Primary language established by the provider (default, Service 1) Second Lang Secondary language established by the provider (Service 2) Service 3 Set by the provider Service 3. Service 4 Set by the provider Service 4. Service 5 Set by the provider Service 5. Service 6 Set by the provider Service 6.
4 DIAGNOSTICS Interface Status The Interface Status diagnostic displays when running in base platform or Thin Client. There is no LED display. The information on the OSD is updated when you display the diagnostic.
4 DIAGNOSTICS 47
4 DIAGNOSTICS The Interface Status fields are: Field Description DOCSIS Tuner & Xmitter Indicates if enabled; indicates if active 1394 I/O Device Indicates if enabled; indicates if active USB I/O Device Indicates if enabled; indicates if active Ethernet Device Indicates if enabled; indicates if active IR Xmit Indicates if enabled; indicates if active Smart Card Indicates if enabled; indicates if active SPDIF Indicates if enabled; indicates if active DVI/HDMI Port If a device is connected t
4 DIAGNOSTICS User Setting Status This diagnostic displays the user settings. The format may vary. The information on the OSD and LED is updated when you display the diagnostic. The User Setting Status fields are: Setting Description TV Type Allows you to specify the style of television connected to the DCH receiver. Options include 16:9, 4:3 LETTERBOX, and 4:3 PAN SCAN. By default, the 16:9 option is selected.
4 DIAGNOSTICS Setting Description the HDMI connection on the DCH receiver, the HDMI/YPbPr Output setting will display as YPbPr Output in the User Settings Menu. 4:3 Override The 4:3 Override setting allows you to specify the video output format of the DCH receiver when it is tuned to a standard definition program or playing back a standard definition program from the DVR. Options include 480i, 480p, Stretch, and Off. By default, the 480i option is selected.
4 DIAGNOSTICS Setting Description Restore All Defaults To reset all User Settings to their defaults, select this option and press the ► key.
4 DIAGNOSTICS The fields are: Field Description DOCSIS Enabled For a DOCSIS-enabled set-top, YES. Otherwise, NO.
4 DIAGNOSTICS Field Description Downstream Channel (carries data from the headend to the set-top) Carrier Lock • YES — The cable modem is locked to a DOCSIS downstream channel • NO — The cable modem is not locked to a downstream channel • N/A — The value is invalid or cannot be retrieved or DOCSIS is not enabled Frequency The center frequency of the channel to which the DOCSIS downstream channel receiver is tuned. It can be 54 to 860 MHz.
4 DIAGNOSTICS Application Specific Information This diagnostic displays information about application servers: The fields are: Field Description Server# Name The application server name of up to 14 alphanumeric characters. It is blank if the value is invalid or no value can be retrieved. Srvr # IP Addr The application server IP address in dotted-decimal format xxx.xxx.xxx.xxx; each xxx is from 0 to 255. It is blank if the value is invalid or no value can be retrieved.
4 DIAGNOSTICS Interactive Status This diagnostic describes the interactive information that is displayed only when Thin Client platform is running. The information on the OSD and front panel is updated at least once every 5 seconds while the diagnostic is displayed. This is an example of a code module display with status descriptions: Figure 4-10 Interactive status front panel display The Interactive Status fields are: Field Description IP Address The IP address in dotted-decimal format xxx.xxx.xxx.
4 DIAGNOSTICS Field Description I dc INIT_WAIT_DC_O R_C The DCH6200 is in the interactive initialization state and waiting for the default configuration or the contention channel list messages. IL WAIT_LM_ACK The DCH6200 is in the interactive initialization state and waiting for Link Management Response ACK for Local Address Message. I SO WAIT_SO_ACK The DCH6200 is in the interactive initialization state and waiting for a Sign On acknowledgement.
4 DIAGNOSTICS Keypad — Front Panel Display This diagnostic verifies the functionality of the front panel and the front-panel keypad. Each highlighted character corresponds with a front-panel key press.
5 TROUBLESHOOTING Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction section. Problem Possible Solution The DCH receiver will not power on The DCH receiver may have received a software update and may not power on while the new software is being installed. Try again in a few minutes. The remote control does not work • Verify that the AC power cord is connected to the DCH receiver and an AC outlet.
5 TROUBLESHOOTING Problem There is no video on the TV screen Possible Solution • Verify that the TV is powered on and set to the appropriate input source for the DCH receiver. • Verify that the DCH receiver is powered on and tuned to an authorized cable channel. • Verify that all video cables between the DCH receiver and the TV are firmly connected. • Verify that the coaxial cable feed is firmly connected to the DCH receiver and the wall jack. • The DCH receiver DVI output may not yet be enabled.
5 TROUBLESHOOTING Problem Possible Solution bars above and below the picture when possible. Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some wide screens TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video). There are black bars on all four sides of the picture This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF.
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