Cable Box User Manual

Problem Possible Solution

There is no audio

when viewing cable

channels

Verify that the MUTE button on the cable terminal or the

remote control was not pressed. Press

MUTE on the

remote control to restore sound.

If the cable terminal audio output is connected to the TV,

verify that the

MUTE button on the TV was not pressed.

If the cable terminal audio output is connected to a home

theater receiver, verify that the receiver is set to the

appropriate input source and the mute button on the

receiver was not pressed.

Verify that you used the correct audio cables for the ports.

Verify that the audio cables are firmly connected

between the cable terminal and the audio playback

device (TV, receiver, DVD player, etc.).

There is no audio

from the center

and/or surround

speakers of a home

theater receiver

connected to the

cable terminal

Not all Dolby Digital programs feature full 5.1 surround

sound. In some cases, the programs may only contain

left and right stereo audio.

Verify that the coaxial or optical SPDIF cable is firmly

connected to the cable terminal and the home theater

receiver.

Verify that the home theater receiver is set to a surround

sound audio mode (Dolby Digital, Dolby Pro Logic

, or

Dolby Pro Logic II).

Verify that the receiver is properly configured to work

with all connected speakers.