User Guide DCT3400 Series High-Definition DVR Set-Top Box
Graphical symbols and supplemental warning markings are located on the back and bottom of the terminal. WARNING TO REDUCE THE RISK OF FIRE OR SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. CAUTION TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS (POLARIZED) PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.
IMPORTANT SAFETY INSTRUCTIONS 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use this apparatus near water. 6 Clean only with a dry cloth. 7 Do not block any ventilation openings. Install according to the manufacturer’s instructions. 8 Do not install near any heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Regulatory Information Federal Communications Commission Radio and Television Interface Statement for a Class ‘B’ Device This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in the residential installation.
Software License IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU USE ANY SOFTWARE, FIRMWARE, AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A “RECEIVER”). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY-BINDING AGREEMENT BETWEEN YOU AND MOTOROLA.
Contact Us For technical support for your cable terminal, call Motorola Support at 1-866-668-2271 or 1-866-MOT-BCS1. For questions about your cable TV service, call your service provider. For Motorola consumer cable products, education, and support: http://broadband.motorola.com/consumers/home_entertainment.asp For an overview of high-definition television (HDTV): http://broadband.motorola.
DCT3400 Series User Guide CONTENTS Introduction .............................................................................................3 Overview ..................................................................................................4 Front Panel ........................................................................................4 Rear Panel .........................................................................................6 Operation .............................................
Optional IR Blaster................................................................................32 Installing the Optional IR Blaster .................................................. 32 Connecting the IR Blaster.............................................................. 34 Recording Your Connections ..............................................................35 Data Devices ..........................................................................................36 Troubleshooting ................
DCT3400 Series User Guide INTRODUCTION Congratulations on receiving a Motorola® DCT3412 High-Definition Advanced DVR Cable Terminal. Motorola has merged the extraordinary features of digital cable - the seemingly endless programming options, interactive program guides, video on demand (VoD), and commercial free, CD quality music - with the flexibility of a dual-tuner digital video recorder (DVR) and the incredible picture quality and sound of high-definition TV (HDTV).
OVERVIEW Front Panel The front panel controls provide functional navigation if the remote control is lost or is temporarily out of service. Certain functions, such as those requiring a numeric entry, require a remote control. Figure 2-1 Front panel 1 3 2 CHANNEL CURSOR INFO OPTION RECORD MSGS.
DCT3400 Series User Guide Table 2-1 Front panel Key Feature Function 1 INFO Displays the current channel and program information (not supported by all applications) 2 LED DISPLAY Displays the channel number or time of day.
Rear Panel The rear panel contains an unswitched power outlet; connectors for video, audio, and RF cabling; data output; and modem and data interface connectors. Some connectors (USB, ETHERNET) are not enabled and require the support of application software.
DCT3400 Series User Guide Table2-2 Rear panel connections Key Item Function 1 RF IN F-type coaxial cable input 2* RF OUT RF video output Mini phono jack enabling the DCT3412 to control a VCR using an optional, low-power IR Blaster transmitter (not all IPGs support this feature) 3 IR 4 S-VIDEO 5 VIDEO OUT 6 Y Pb Pr 7** ETHERNET 8 SPDIF 9 OPTICAL SPDIF 10 AUDIO OUT 11 HDMI HDMI video output to an HDTV (can connect to a DVI input using an HDMI-to-DVI converter cable) 12** USB USB
OPERATION Turning Power On and Off Press POWER on the front panel to turn the cable terminal on or off. When using the remote control, be sure it is in cable mode by pressing CABLE before pressing POWER. Changing Channels You can change channels in two ways: • Press CHANNEL S or T on the cable terminal front panel, or press CHANNEL + or - on the remote control to step through the channel selection. • Enter the number of the channel you wish to view using the number keys on the remote control.
DCT3400 Series User Guide DIGITAL VIDEO RECORDER (DVR) The DCT3412 contains a hard drive for the DVR to record standard- and high-definition TV programs. A standard VCR records and plays analog video. DVR records and plays digital video. Unlike an analog tape, the hard drive allows simultaneous recording and playback. A DVR offers the ability to control your viewing experience by pausing (time-shifting) live TV and providing trick playback modes (pause, fast forward, slow forward, fast rewind, slow rewind).
OPTIMIZING YOUR CABLE TERMINAL FOR HDTV The DCT3412 outputs HD video through its Y Pb Pr (component), HDMI, or IEEE 1394 connectors. This section describes how to optimize standard and HD video based on your system’s HDTV capabilities and personal preferences. If you use the IEEE 1394 output, no adjustments to the settings are required. For a TV with an HDMI connection, be sure the TV is on and connected to the HDMI OUT connector before adjusting the settings.
DCT3400 Series User Guide 2 Use the remote control or the cursor keys on the front panel to navigate the on-screen menus: • Press the ▲ and ▼ keys to highlight the setting you wish to change. • Press the ► key to select an option. • To exit the setting and move to another setting, press the ▲ or ▼ key. If the User Settings menu does not display on the TV screen, the TV may not support the default video output setting.
Setting Description 4:3 Override Sets the display format for 4:3 standard-definition programming. If the YPbPr Output is set to 1080i, 720p, or 480p, this setting defaults to 480i. If the YPbPr Output is set to 480i, this setting defaults to OFF and cannot be changed. Options are: • OFF displays standard-definition programs having a 4:3 aspect ratio in widescreen format. On an HDTV, black bars display on the left and right of the picture.
DCT3400 Series User Guide Setting Description Font Color Sets the font color. Defaults to AUTO. Options are AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. Font Opacity Sets the opacity. Defaults to AUTO. Options are AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING. Font Edge Type Sets the edge appearance — AUTO, NONE, RAISED, DEPRESSED, UNIFORM, LEFT SHADOWED, or RIGHT SHADOWED. The default is AUTO.
ON-SCREEN GRAPHICS The DCT3412 can generate on-screen graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the User Setting menu), closed captions, and interactive program guides. The cable terminal overlays these graphics whenever you display a menu, enable closed captions, or scroll through a program grid. On-screen graphics are available for all DCT3412 video outputs except IEEE 1394.
DCT3400 Series User Guide ADDITIONAL HDMI SETTINGS If an HDMI TV or home theater receiver is connected to the HDMI port, you can display the Additional HDMI Settings screen. These settings are based on the preferred settings of the display device when initially connected to the set-top. These settings are not available if a DVI device is connected to the set-top using an HDMI-to-DVI adapter.
The Additional HDMI Settings are: Setting Description HDMI/DVI Mode Set the HDMI port to one of the following: • HDMI — recommended for an HDMI display device • DVI — the HDMI audio capability is disabled, and the DVI signal format is used for video so that the HDMI port operates as a DVI port Color Space Sets the palette of colors available to create the display image.
DCT3400 Series User Guide CONNECTING YOUR CABLE TERMINAL This section describes connecting the cable terminal to your home entertainment system.
Video Connection Options The DCT3412 offers the following video outputs: HDTV Component video, HDMI, or IEEE 1394 Standard Composite video, S-Video, or RF coaxial To determine the available inputs on your TV, check the manual supplied with the TV or the TV itself.
DCT3400 Series User Guide Important Safety Considerations V E N T I L A T E CHANNEL CURSOR INFO OPTION RECORD MSGS.
CONNECTING TO AN HDTV – VIDEO ONLY 20
DCT3400 Series User Guide Connecting HDTV – Video Only 1 Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the cable terminal. 2 Connect the HDTV using component video, HDMI, or IEEE 1394. Component video (Y Pb Pr) Connect the component video cables to the Y, Pb, and Pr connectors on your cable terminal and the HDTV. This connection carries video only. To connect the audio connections for your HDTV, refer to the following page.
CONNECTING TO AN HDTV – AUDIO ONLY 22
DCT3400 Series User Guide Connecting HDTV – Audio Only Connect the stereo audio cable to the AUDIO R and L connectors on the cable terminal and the corresponding connectors on the HDTV. If your equipment supports it, use the OPTICAL SPDIF or coaxial digital SPDIF outputs instead of the AUDIO R and L outputs. In most cases, SPDIF offers better audio quality, including support for Dolby 5.1 Surround Sound. HDMI and IEEE1394 carry video and audio.
CONNECTING TO AN A/V RECEIVER – AUDIO ONLY 24
DCT3400 Series User Guide Connecting an A/V Receiver – Audio Only The audio connections options to your A/V receiver or home theater receiver are: • Optical SPDIF: Connect the optical SPDIF cable to the OPTICAL SPDIF connector on the cable terminal and the corresponding connector on the A/V receiver. • Coaxial SPDIF: Connect the digital audio cable to the SPDIF connector on the cable terminal and the corresponding connector on the A/V receiver.
CONNECTING TO A STEREO TV 26
DCT3400 Series User Guide Depending on the TV’s inputs: 1 If possible, use the S-VIDEO and AUDIO connectors on the DCT3412. 2 If the TV has no S-Video input, use the composite VIDEO and AUDIO connectors on the DCT3412. 3 If the TV has an RF input only, use the RF OUT connector on the cable terminal. The RF connection carries video and audio. Connecting a Stereo TV 1 Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the cable terminal.
CONNECTING TO A STEREO TV AND STEREO VCR 28
DCT3400 Series User Guide Connecting a Stereo TV and Stereo VCR 1 Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the cable terminal. 2 Connect a stereo audio cable to the AUDIO OUT R and L connectors on the cable terminal and the INPUT AUDIO R and L connectors on the stereo VCR. 3 Connect a video cable to the VIDEO OUT connector on the cable terminal and the INPUT VIDEO connector on the stereo VCR.
CONNECTING TO AN A/V RECEIVER, TV, AND VCR 30
DCT3400 Series User Guide Connecting an A/V Receiver, TV, and VCR 1 Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the cable terminal. 2 Connect a stereo audio cable to the AUDIO OUT R and L connectors on the cable terminal and the INPUT R and L connectors on the A/V receiver. 3 Connect a video cable to the VIDEO OUT connector on the cable terminal and the CABLE/TV VIDEO connector on the A/V receiver.
OPTIONAL IR BLASTER Installing the Optional IR Blaster The optional IR Blaster provides control of the subscriber VCR from the cable terminal. It consists of a low-power infrared transmitter attached to a six-foot cord and a mounting bracket. The mounting bracket is a clear plastic holder that has a pad of adhesive tape that enables you to install the IR Blaster near the VCR-IR receiver. A mini-pin connector at the end of the cord connects the IR Blaster to the terminal.
DCT3400 Series User Guide Locating the IR Receiver on the VCR The IR receiver area is not visible on some VCRs. To locate it: Obtain a piece of opaque material, such as a 3- by 5-inch index card. Use the card to block off areas of the VCR where the IR receiver might be located. Try to turn the VCR on and off with the remote control pointed directly at it, and stand close enough to reduce the possibility that the receiver will see IR reflections.
Connecting the IR Blaster To connect the IR Blaster: 1 Fit the transmitter into the mounting bracket (refer to Figure 2-3). 2 Plug the mini-pin connector into the ir jack on the rear panel: Figure 2-4 IR Blaster installed 3 Remove the adhesive tape cover from the mounting bracket. 4 Position and press firmly to attach the mounting bracket to the IR receiver on the VCR. Be careful to route the wire so that it does not prevent loading tapes.
DCT3400 Series User Guide RECORDING YOUR CONNECTIONS Use this diagram to record the connections between your home entertainment components. You can use this diagram to reconnect your system if you move the equipment or add new equipment. Disconnect the power from the cable terminal before connecting or changing cable connections. Do not place another component or object on top of the cable terminal.
DATA DEVICES Do not attempt to connect data devices without contacting your service provider. Advanced data features require the proper application and network infrastructure to operate. In addition to high quality audio and video, the DCT3412 can deliver high-speed data services such as Internet access, e-mail, IP Telephony, E-Commerce, and home banking. The functionality of the illustrated interfaces depends on the services offered by your service provider.
DCT3400 Series User Guide TROUBLESHOOTING Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider. Problem Possible Solution The cable terminal will not power on The cable terminal may have received a software update and may not power on while the new software is being installed. Try again in a few minutes.
Problem Possible Solution There is no audio when viewing cable channels Verify that the MUTE button on the cable terminal or the remote control was not pressed. Press MUTE on the remote control to restore sound. If the cable terminal audio output is connected to the TV, verify that the MUTE button on the TV was not pressed.
DCT3400 Series User Guide Problem Possible Solution There is no video on the TV screen Verify that the TV is powered on and set to the appropriate input source for the cable terminal. Verify that the cable terminal is powered on and tuned to an authorized cable channel. Verify that all video cables between the cable terminal and the TV are firmly connected. Verify that the coaxial cable feed is firmly connected to the cable terminal and the wall jack.
Problem Possible Solution There are black bars to the right and left of the picture Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most widescreen TVs to stretch the video to fill the screen (see your TV manual for information about stretching 4:3 video). If the cable terminal is connected to a widescreen TV, verify that the TV TYPE is set to 16:9 in the User Settings menu.
DCT3400 Series User Guide Problem Possible Solution There are black bars on all four sides of the picture This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p. This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo.
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