Installation Manual DCX3510-M High-Definition DVR
©2011 Motorola Mobility, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change.
B Safety & Regulatory Information Safety & Regulatory Information i IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. • Clean only with dry cloth. • Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
Safety & Regulatory Information B During Installation • Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. • Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings. • Install the terminal away from heat sources such as radiators, heat registers and stoves.
B Safety & Regulatory Information FCC Declaration Of Conformity Motorola Mobility, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the DCX 3510 set-top complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. Canada Industry Canada (IC) This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Software License ii B Software License IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU USE ANY SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A “RECEIVER”). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE.
Software License B strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s rights under United States copyright law. This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.
Contents B Contents Safety & Regulatory Information .................................................................................................. i Software License .......................................................................................................................... iv Tables .............................................................................................................................................. 3 Figures ......................................................
Contents B Connecting an A/V Receiver, SDTV, and VCR ............................................................................... 27 Connecting to an External eSATA DVR/Hard Drive ....................................................................... 29 Data Device Connections .............................................................................................................. 30 Data Features ....................................................................................................
Tables B Tables Table 1: DVR recording time guidelines .......................................................................................... 7 Table 2: Audio Connection Options ............................................................................................... 16 Table 3: Operational check procedures ......................................................................................... 31 Table 4: User Settings—Main Menu Field Descriptions ..............................................
Figures B Figure 8: Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder .......................... 26 Figure 9: Connecting an A/V Receiver, SDTV, and VCR ................................................................ 28 Figure 10: Connecting to an External eSATA DVR/Hard Drive ...................................................... 29 Figure 11: Examples of Data Devices You Can Connect to the DCX3510-M ...............................
B Introduction Introduction 1 This manual provides instructions for cable operator personnel to install the Motorola DCX3510-M All-Digital High-Definition Dual Tuner DVR Cable Set-top. This unit includes a high-end processor, expanded memory, and enhanced graphics to support digital and ondemand broadcast and interactive services. It provides a full complement of interconnection options.
B Introduction Figure 1: Front and rear views Features Tuners • • • • • Two all-digital 1 GHz (54 to 1002 MHz) video tuners MPEG-2 Main Profile @ High Level (High-Definition) MPEG-4 H.
B Introduction • • ο HDMI (also compatible with DVI using an HDMI-to-DVI converter cable) ο Component video (YPbPr) ο IEEE-1394 Standard-Definition video output through Baseband Audio output through: ο S/PDIF optical digital audio connections ο One volume-adjustable Baseband L/R stereo analog audio connection Standard DVR Functionality DVR functionality integrated with the IPG enables subscribers to: • • • • • Pause, rewind, fast-forward, or record live TV • • Record a program in the backgr
B Introduction Standard Data Features • • • • • Integrated DOCSIS 2.0+ capable cable modem • • 10/100 Mbps Ethernet Port (RJ-45) on the rear panel 64 MB FLASH memory 512 MB DRAM available to platform and applications One Universal Serial Bus (USB) 2.
B Introduction Calling for Repairs If a Motorola set-top requires repair service, please call one of the following Motorola Authorized Service Centers: Company From USA or Canada Outside USA or Canada World Wide Digital 1-800-227-0450 1-956-541-0600 Teleplan 1-800-352-5274 1-302-322-6088 To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.
B Overview Overview 2 Front Panel The DCX3510 is streamlined with only a mechanical power button on the front panel to turn the set-top on and off. Certain functions, such as those requiring a numeric entry or accessing menus, require a remote control. Figure 2: Front panel Number 1 Description Power — Turns the set-top on and off (standby) High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Overview Video Format Indicators (Front Panel Display) The front panel display of the DCX3510-M set-top is equipped with indicators to the right hand side of the display that are used to indicate the currently-selected video output format on the component video (YPbPr) and HDMI outputs.
B Installation Rear Panel Figure 3: Rear Panel Number Description 1 Cable In — Connects to cable signal from your service provider 2 Digital Audio (Optical S/PDIF) — Provides Dolby® Digital or PCM output 3 Video outputs / YPbPr — Component video output (HDTV) 4 Audio Out — L/R audio 5 HDMI — High-Definition TV (HDTV) connector 6 Video Out — Composite Video (SDTV) 7 eSATA* — External Serial Advanced Technology Attachment disk interface 8 USB* 2.
B Installation Installation 3 Before you move or change components on the subscriber’s entertainment system: • • Review the installation instructions. • Determine if the subscriber has other equipment to be connected to the terminal (home theater or A/V receiver, VCR, etc.). • • Verify that you have the necessary cables and other required items.
Installation B Clearing the Hard Drive On a previously-used cable terminal, delete all recorded programs from the hard drive before installing it at a new subscriber location. This prevents the new subscriber from viewing programming they may not have purchased or may not want to see. To prevent subscribers from accidentally deleting all of their recorded programs, a specific set of keystrokes is required to clear the hard drive.
B Installation Video Connection Options Use the following guidelines to determine the best video connection for the subscriber home entertainment system. To determine the available video inputs on the TV, check the manual supplied with the TV or the TV itself. The DCX3510-M offers the following video outputs: Connection Type TV Type Options Component (YPbPr) HDTV and SDTV The YPbPr output, providing three component analog video signals to the TV, is the most widely supported HD video connection.
B Installation Audio Connection Options When connecting to a home theater receiver, depending on its inputs, you can use the following DCX3510-M audio outputs: Table 2: Audio Connection Options Output HDMI Connection Unlike a DVI connection, an HDMI connection is capable of carrying digital video and audio signals to the TV or a home theater receiver equipped with HDMI switching support.
B Installation Installation Overview 1. Determine if you are connecting to a: a. High-Definition TV or monitor: • Use the component video (YPbPr), HDMI, or IEEE-1394 outputs. No other video connection supports HDTV. • If the TV has a DVI input, connect a DVI-to-HDMI adapter or cable to the HDMI out connector on the DCX set-top instead of the IEEE-1394 connection and the DVI-HDTV connector on the TV. b. Standard- Definition TV: Connect the composite video using a composite (RCA phono) cable. 2.
Installation B Connecting an HDTV — Single Connection for Video/Audio This section describes steps to connection the DCX to an HDTV using connection options that combine video and audio into a single cable. Cable In Connect an RF coaxial cable to the cable wall outlet and the cable in connector on the DCX set-top. HDMI If the TV has an HDMI input, this is for both audio and video if you are using the TV speakers. Connect a Standard HDMI cable to the TV and to the HDMI connector on the DCX set-top.
B Installation Figure 4: Connecting an HDTV — Single Connection for Video/Audio Note: Only (1) HDTV video/audio connection needs to be made to an HDTV. Note: On-screen graphics will not be displayed when using IEEE-1394 connection. Refer to Graphics Overlaying the Video for more information. Note: Solid lines indicate optimum connections. Note: Optional HDMI connection to A/V Receiver shown but not required. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Installation Connecting an HDTV — Separate Video/Audio Connections Cable In Connect an RF coaxial cable to the cable wall outlet and the cable in connector on the DCX set-top. DVI If the TV has a DVI input, use the DVI connection for the video: • Connect a HDMI-to-DVI adapter or cable to the HDMI out connector on the DCX settop and the DVI-HDTV connector on the TV. Note: A DVI connection supports only the video connection between the DCX set-top and the HDTV.
B Installation Figure 5: Connecting an HDTV — Separate Video/Audio Connections Note: If the receiver can check the baseband and digital audio (S/PDIF) ports for appropriate channels, connect both the baseband and digital audio connections. Otherwise, do not connect both the baseband left/right composite connections and the coaxial digital connection. The baseband connections are not necessary because the digital audio port provides a single audio interface for digital channels.
B Installation Connecting an A/V Receiver — Audio There are several options available for audio connections to the A/V receiver: • • Digital audio (OPTICAL S/PDIF) Stereo audio (AUDIO L and R) If the A/V receiver supports it, the optical S/PDIF digital audio output may be used in place of the stereo audio outputs (audio L and R). These outputs offer a higher level of audio quality, including support for Dolby Digital audio.
B Installation Figure 6: Connecting an A/V Receiver — Audio Note: This connection method does not support HDTV. For information, see Connecting an HDTV — Separate Video/Audio Connections in this section. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Installation Connecting a Standard-Definition TV (SDTV) 1. Connect the stereo audio cable to the AUDIO L and R connectors on the DCX3510M series set-top and the AUDIO L and R connectors on the SDTV. 2. Connect a video cable to the VIDEO OUT connector on the DCX3510-M series settop and the INPUT VIDEO on the TV. Note: These video connection methods do not support HD video. If you have an HDTV, see Connecting an HDTV — Separate Video/Audio Connections.
Installation B Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder 1. Connect a stereo audio cable to the AUDIO OUT L and R connectors on the DCX3510-M and the INPUT AUDIO L and R connectors on the VCR/DVD Recorder. 2. Connect a video cable to the VIDEO OUT connector on the DCX3510-M and the INPUT VIDEO connector on the VCR/DVD Recorder. 3. Connect a stereo audio cable to the OUTPUT AUDIO L and R connectors on the VCR/DVD Recorder and the INPUT AUDIO L and R connectors on the SDTV. 4.
Installation B Figure 8: Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
Installation B Connecting an A/V Receiver, SDTV, and VCR 1. Connect a stereo audio cable to the AUDIO OUT L/R connectors on the DCX3510-M series set-top and the INPUT L/R connectors on the A/V receiver. 2. Connect a composite video cable to the composite video out connector on the DCX3510-M series set-top and the composite video connector on the A/V receiver. 3. Connect a stereo audio cable to the VCR AUDIO OUT L/R connectors on the A/V receiver and the INPUT AUDIO L/R connectors on the stereo VCR. 4.
B Installation Figure 9: Connecting an A/V Receiver, SDTV, and VCR Note: Solid lines indicate optimum connections. Note: Consult your A/V receiver manual for additional wiring options or constraints when including a VCR/DVD Recorder in your configuration. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Installation Connecting to an External eSATA DVR/Hard Drive 1. Contact your cable service provider to verify the set-top software necessary to support External DVR Storage is available in your area. 2. Connect the AC power cord to the external drive and plug the external drive’s AC power adapter into an electrical outlet. 3. Allow approximately 15 to 30 seconds for the external drive to reach operating speed. 4. Connect one end of the eSATA cable to the set-top. 5.
B Installation Data Device Connections Figure 11: Examples of Data Devices You Can Connect to the DCX3510-M Do not attempt to connect data devices without contacting your service provider. Advanced data features require the proper application and network infrastructure to operate. Data Features In addition to high-quality audio and video, the DCX3510-M can deliver high-speed data services such as Internet access, e-mail, IP telephony, e-commerce, and home banking.
B Installation Operational Check for the Remote Control The operational check tests communication with the remote control: Table 3: Operational check procedures Feature Testing Procedure Power on Press power on the remote control to turn on the DCX3510-M. Tune to the output channel (3 or 4), if using the RF output. Channel selection Scan through the channels using the channel + or - keys.
B Configuring the User Settings 4 Configuring the User Settings Configuring the User Settings The following describes how to configure the audio (for HDMI connections), SD and HD video, closed caption, subtitle, and power settings for the DCX3501-M. Before you adjust the output settings: 1. Connect the DCX3501-M to the TV and other home entertainment devices 2. Connect the provided power supply to the DCX3501-M and an AC power outlet 3. Initialize the DCX3501-M and authorize it for services 4.
Configuring the User Settings B User Settings Menu Main Screen To configure the DCX3510-M settings on the main User Settings menu screen, first power off the DCX3510-M using either the remote control or the Power button and then press the MENU key on the remote control. If the TV is on, the on-screen User Settings menu lists the DCX3510-M settings that can be adjusted.
Configuring the User Settings B Figure 13: Default User Settings Menu —With HDMI Connection Use the remote control cursor keys to navigate the on-screen menus as follows: • • • Press the ▲ and ▼ keys to highlight the setting you wish to change. Press the ► key to select an option. To exit the setting and move to another setting, press the ▲ or ▼ key. Figure 14: User Settings Menu – Main Menu Screen High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Configuring the User Settings Table 4: User Settings—Main Menu Field Descriptions Setting TV Type Description Allows you to specify the style of television connected to the DCX3510-M. The 16:9 option is the default. • 16:9— A widescreen television is connected to the DCX3510-M. • 4:3 Letterbox — A standard-screen television is connected to the DCX3510M and widescreen programs should be scaled to fit the screen with black bars above and below the picture.
B Configuring the User Settings Setting 4:3 Override Description Allows you to select the video output format of the DCX3510-M when it is tuned to a Standard-Definition program or playing back a Standard- Definition program from the DVR. The 480i option is the default. • 480i—Standard-Definition 480i format (720 x 480 pixels). • 480p—Enhanced-Definition 480p format (720 x 480 pixels).
B Configuring the User Settings Setting Additional Closed Caption Settings Description Allows you to customize the style and appearance of closed captions. Selecting this presents a new menu screen with settings specific to closed captions, including font style, color, and size. These settings are discussed in more detail below. The Additional Closed Caption Settings option is only available when the Closed Captions setting is set to Enabled.
B Configuring the User Settings Native Mode Settings Screen The Native Mode Settings menu configures the operation of the native mode feature on the DCX3510-M. The DCX3510-M can receive and decode a number of different digital video formats. When operating in native mode, the DCX3510-M generates the video output format that most closely matches the broadcast video format.
B Configuring the User Settings Table 5: Native Mode Settings Field Descriptions Setting 1080p60 (High Definition) Description Generates 1080p60 video on the HDMI output if the program is broadcast in 1080p60 format. The DCX3510-M can also convert any other broadcast format to the 1080p60 video format. 1080p60 is a high-definition video image with 1920 x 1080 pixels, progressive scanning, and a frame rate of 60 frames per second.
B Configuring the User Settings Setting 480p (Enhanced Definition) 480i (Standard Definition) Description Generates 480p video on both the HDMI and Component Video (YPbPr) outputs if the program is broadcast in 480p format. The DCX3510-M can also convert any other broadcast format to the 480p video format. 480p is an enhanced-definition video image with 720 x 480 pixels, progressive scanning, and a frame rate of 60 frames per second.
B Configuring the User Settings Additional HDMI Settings Screen The Additional HDMI Settings menu configures advanced options that affect the operation of the DCX3510-M with other HDMI and DVI display devices. Adjustable options include display mode, color space, audio output mode, and audio lip sync delay. Figure 16: Additional HDMI Settings Screen High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Configuring the User Settings Table 6: Additional HDMI Settings Field Descriptions Setting HDMI/DVI Mode Description Allows you to optimize the HDMI output to work with both DVI-equipped televisions and HDMI-equipped televisions. HDMI is the default setting. • HDMI—Optimized to work with an HDMI television or home theater receiver. • DVI—Optimized to work with a DVI television or display device (connected via an HDMI-to-DVI adapter).
B Configuring the User Settings Setting Lip Sync Delay Description Available when the Lip Sync option has been set to Manual. The Lip Sync Delay setting can be adjusted between 0 milliseconds and 500 milliseconds in 50 millisecond increments. If the Lip Sync option has been set to either Auto or Off, this option is disabled and can’t be selected in the menu.
Configuring the User Settings B Additional Closed Caption Settings Screen The Additional Closed Caption Settings menu adjusts the various display options for closed caption legibility. Customizable options include font size, font style, font color, and font opacity. You may also choose to view different closed caption services if these are included within the broadcast program. Figure 17: Additional Closed Caption Settings Menu Screen High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Configuring the User Settings Table 7: Additional Closed Caption Settings Field Descriptions Setting Service Selection Description Sets the service used by the DCX3510-M to render (draw) the closed captions: • Analog—Affects closed captions for analog and digital standard definition services. Available options are: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The default setting is CC1. • Digital—Affects closed captions for digital enhanced definition and high definition services.
Configuring the User Settings B Subtitle and DVS Settings Screen The Subtitle and DVS Settings menu customizes the language and appearance of subtitles and turns the descriptive video service feature on and off. Subtitles allow a viewer to watch television programs and movies that contain dialogue that is not in the viewer’s native language. Subtitles are not included in many television programs (unlike closed captions).
B Configuring the User Settings Table 8: Subtitle and DVS Settings Field Descriptions Setting Subtitles Description The default setting is Off. • Off—Subtitles are not rendered (drawn) by the DCX3510-M. • On—Subtitles are rendered (drawn) by the DCX3510-M if they are included in the program and in the language specified by the Language setting. When the Subtitles option is set to On, Language can be selected from the menu.
Configuring the User Settings B Advanced Audio/Video Settings Screen The Advanced Audio/Video Settings menu customizes several advanced audio and video features of the DCX3510-M, most notably the Dolby Volume feature and the Video Sharpness feature. The Dolby Volume feature provides volume normalization across channels, programs, and commercials. Normalization is a process where the different volume levels across channels, programs, and commercials are adjusted to the same approximate output volume.
B Configuring the User Settings Table 9: Advanced Audio/Video Settings Field Descriptions Setting Dolby Volume Description The default setting is Off. • Off—Output volume may fluctuate during commercials or when changing channels. • On—Maintains a more consistent output volume regardless of the channel or program being viewed. Video Sharpness The Video Sharpness setting allows you to adjust the picture sharpness when viewing a standard definition (SD) program on the DCX3510-M.
B Diagnostics Diagnostics 5 Diagnostics are displayed on the on-screen display (OSD) and front-panel display. They confirm proper installation, including: • • • Checking error states and signal integrity Identifying the cable terminal on the network Verifying communications with the headend For the diagnostics described in this section: • • All indicators are in decimal notation, unless otherwise noted. • All sample displays are illustrative; actual data may differ from the examples.
B Diagnostics Figure 20: Diagnostic Main Menu Screen General Status This diagnostic displays system status information on the OSD and front panel. The information is updated each time the diagnostic is displayed. Figure 21: General Status Diagnostic Screen High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Diagnostics Environment code Error code Figure 22: Example General Status display (no error) Table 10: General Status Diagnostic Field Descriptions Field Description Error Error codes display on the LED and OSD when an error occurs.
B Diagnostics Field Description Remod Chan N/A Set-top Local Time The current time setting on set-top. DST Active Daylight Saving Time. Yes indicates the DST is active. No indicates the DST is disabled. Time Zone Time Zone is selected on the set-top. DST Entry Time The Date and Time the set-top will begin Daylight Savings Time. DST Exit Time The Date and Time the set-top will end Daylight Savings Time.
B Diagnostics Purchase Indicator On when IPPV is enabled Number of unsent purchases Figure 24: Front panel display for Purchase Status diagnostic Table 11: Purchase Status Diagnostic Field Descriptions Field Description Unsent The number of purchases in the DCX3510-M remaining to be polled. It can be an integer from 0 to 63. Unack The number of reports that have not been acknowledged by the controller. It is an integer.
B Diagnostics Field Description Debit Total Debit used for purchase processing. Out-Of-Band (OOB) Status This diagnostic indicates the out-of-band control channel status. The information is updated every five seconds.
B Diagnostics Table 12: OOB Diagnostic Field Descriptions Field Description OOB Frequency Indicates the OOB tuner center frequency, from 70 to 130 MHz.
B Diagnostics Field Description hexadecimal. Network PID Displays the network PID to which the DCX3510-M is tuned to receive network messages, in hexadecimal. Hunt Mode The hunt mode includes Hunted, None, Round Robin (RR), Search (SRCH), Fixed Frequency (FIX), or EMM Provider ID (EMM). LKC The last known carrier is the last valid OOB frequency displayed in MHz and ranges from 70 to 130 MHz, with the specific values of: 75.25, 104.20, 72.75, 92.25, 98.25, 107.25, 107.40, 110.25, 116.25, and 103.75.
Diagnostics B 4. If the frequency is found with the proper EMM Provider ID, then the Front Panel displays the normal OOB receiver status. The OSD LKC field changes to display the new frequency. 5. If after 40 seconds the frequency search is not successful, the product performs a warm reset. 6. To abort a search without waiting the 40 seconds, the POWER key can be pressed to cause an immediate warm reset. Note: The Front Panel displays hunt after a cold reset from the front panel.
B Diagnostics In-Band Status This diagnostic displays the in-band status for the last attempted tuned channel. The information is updated every five seconds. Figure 27: In-Band Status Diagnostic Screen Data activity indicator IB diagnostic indicator Carrier lock indicator (L = locked, U = unlocked) Figure 28: Front panel display for in band diagnostic High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Diagnostics Table 13: In-Band Status Diagnostic Field Descriptions Field Description Mode The values displayed on the OSD are: 64 QAM — 64 QAM digital channel 256 QAM — 256 QAM digital channel Carrier Lock Indicates whether the in-band receiver is locked to the carrier.
B Diagnostics Unit Address This diagnostic displays the unit address of the CableCARD if inserted: Figure 29: Unit Address Diagnostic Screen Figure 30: Front panel display of a unit address High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Diagnostics Table 14: Unit Address Diagnostic Field Descriptions Field Description TvPC Installed Indicates whether the TvPC renewable security system is installed: NO — TvPC is not installed (Note: the DCX3510-M does not include a TvPC slot). CableCARD Inserted YES — CableCARD is inserted. Unit Address A unique decimal number that indicates the unit address or physical address. NO — CableCARD is not inserted. OOB Addresses Network The DCX3510-M network address displayed in decimal format.
B Diagnostics Separable Security This diagnostic displays information on the inserted M-CARD and CableCARD Interface with the DCX. Figure 31: Separable Security Diagnostic Screen Table 15: Separable Security Diagnostic Field Descriptions Field Description CARD Interface CableCARD Interface is a status indication of the interface between the Host and CableCARD.
B Diagnostics MSO Phone Number MSO Phone Number as configured at the headend. CableCARD Object Name Code object name executing on the CableCARD. Object Ver. Code object version executing on the CableCARD. Manufacturer CableCARD manufacturer. HW Version Version number provided by the CableCARD. Boot Version Version number provided by the CableCARD. 2nd Version Version number provided by the CableCARD. Serial Number Serial number fo the CableCARD MAC Address MAC Address of the CableCARD.
B Diagnostics Current Channel Status This diagnostic displays a status of the last attempted channel you attempted to tune on the in-band stream. The channel type determines the status display. Figure 32: Current Channel Status Diagnostic Screens Digital channel: Purchasable indicator Preview indicator Digital channel indicator Epoch authorization code Figure 33: Current Channel Status Front Panel Displays High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Diagnostics Table 16: Current Channel Status Diagnostic Field Descriptions Field Description Type Indicates whether the channel is analog or digital. Status OSD Front panel Description DIGITAL d Digital Indicates the current status of channel acquisition. OSD Front panel Description Acquired Service has been acquired and is playing, but stream components may not be locked yet if the service is digital.
B Diagnostics Field Description Tuned Frequency (Digital channels only) The center RF carrier frequency for the digital service. It can be From 54 to 860 MHz. VCT ID Virtual Channel Table ID SOC The Selectable Output control is enabled or disabled.
B Diagnostics Description Field • • • • • • • • MotoCar configuration and message count Version number of the SDV configuration message and number of minutes since the version was last seen by the client Configured switched channels (SW) followed by the number of channels in the Active Channel List (ACL).
B Diagnostics Frequency Decimal point Frequency in Alternating with Power level Power level in dB (blank if modem not configured) Figure 35: RF Upstream Modem Front Panel Display High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Diagnostics Table 17: RF Upstream Modem Diagnostic Field Descriptions Field Description Status CONFIGURED or NOT CONFIGURED. Center Frequency The RF modem center frequency is displayed on the OSD and front panel in MHz. Requested Power Level The value in dB assigned to the DCX3510-M during RF leveling (which is blank if it is not configured). Actual Power Level The power level is displayed in dB on the OSD and front panel or is blank if the power level has not been set.
B Diagnostics Download Download data received indicator Number of segments remaining for download to complete. (Figure reflects 17012 segments or Code module identifier (bPC for the base platform; CODE or SYS for the system object Alternating ih Indicator separating major and minor Figure 37: Front Panel Display For Code Modules High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Diagnostics Table 18: Code Modules Diagnostic Field Descriptions Field Description Boot Code The boot code version in ASCII format. Platform Built The date platform software was built. Version The firmware version and build date in ASCII format. Processor The digital secure processor version in ASCII format. Analog Secure Processor The analog secure processor version in ASCII format.
B Diagnostics Field Description POSTPONED Postponed The Object cannot run on the current system; it will be enabled during the next boot. CONNECTED Connect Connected to download PID — awaiting data. PEND CONNECT TryingToConnect Trying to connect. ID The object identifier. LO The Local Origination states whether the object is located locally on the set-top. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Diagnostics Memory Configuration This diagnostic displays the DCX3510-M memory configuration. The information is updated when you display the diagnostic. Figure 38: Memory Configuration Diagnostic Screen Note: There is no front panel display for this diagnostic. Table 19: Memory Configuration Diagnostic Field Descriptions Field Description System RAM The allocated system RAM in MB. Flash The allocated flash memory in MB. NVRAM The allocated NVRAM in KB.
B Diagnostics Figure 39: Audio/Video Status Diagnostic Screen Table 20: Audio/Video Status Diagnostic Field Descriptions Field Description S/PDIF Output Indicates S/PDIF Mode as set by application software. LFE: Low Frequency Effect OSD Display Description N/A Audio S/PDIF mode is not applicable. IEC958PCM PCM audio selected.
B Diagnostics Field Description Dolby Volume Indicates if Dolby Volume is turned on or off Audio / Video Mute The Audio and Video Mute Status indicates if the audio and/or video have been muted by the software. The audio mute is either On or Off. The Video Mute describes the MPEG muting method selected by the software and indicates if the output video is in the mute state by displaying On or Off, followed by the mute method.
B Diagnostics Field Digital Subtitle Status Description T1 Closed Caption service T 1 T2 Closed Caption service T 2 T3 Closed Caption service T 3 T4 Closed Caption service T 4 OSD Display Description Primary Lang Primary language set by the provider (default, Service 1). Second Lang Secondary language set by the provider (Service 2). Service 3 Set by the provider Service 3. Service 4 Set by the provider Service 4. Service 5 Set by the provider Service 5.
B Diagnostics Interface Status The Interface Status diagnostic displays when running in Thin Client. There is no LED display. The information on the OSD is updated when you display the diagnostic. Figure 40: Interface Status Diagnostic Screens High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Diagnostics Table 21: Interface Status Diagnostic Field Descriptions Field Description DOCSIS Tuner & Xmitter Indicates if enabled; indicates if active. 1394 I/O Device Indicates if enabled; indicates if active. USB I/O Device Indicates if enabled; indicates if active. Ethernet Device Indicates if enabled; indicates if active. Parallel Port Indicates if enabled; indicates if active. IR Xmit Indicates if enabled; indicates if active.
B Diagnostics Field Description • • • • • • employed on the 1394 interface Copy Control - level of copy control in the 1394 content. Valid values include: ‘Copy Free’, ‘Copy Once’, ‘No Copies’, ‘Copy Never’. Nodes - indicates if the set-top terminal is the cycle master node, the IRM node, and/or the root node on the 1394 bus. Loop Detected - indicates if a loop exists on the 1394 bus.
B Diagnostics Table 22: DVR/Hard Drive Status Diagnostic Field Descriptions Field Description Enabled Indicates whether the DVR is enabled, based on the DCX3510-M Connected State (CONNECTED or DISCONNECTED) and resource availability (resource authorized; hard disk installed and functional): OSD Front panel Description True En DVR enabled Front Panel OSD Description False Un DVR disabled Stream Indexer Ver.
B Diagnostics Field Description State The hard drive state: • Standby — The hard drive is working normally, but is at rest (the State returns to Active any time disc access is necessary). • Active — The hard drive is accessing data. • Failed — The hard drive hardware has failed. Temp (F) For an internal hard drive only, its temperature in degrees F. Max Temp For an internal hard drive only, its maximum temperature in degrees F.
B Diagnostics DOCSIS Status This three-screen diagnostic displays status information for the embedded cable modem (eCM): Figure 42: DOCSIS Status Diagnostic Screens Table 23: DOCSIS Status Diagnostic Field Descriptions Field Description DOCSIS Enabled For a DOCSIS-enabled set-top, YES. Otherwise, NO. Acquire DS Channel The DOCSIS downstream channel acquisition status: • YES — The downstream channel is acquired. • NO — The set-top is acquiring the downstream channel.
B Diagnostics Field Description • N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled. Establish IP Connectivity Displays whether the cable modem has acquired its IP address, typically from a Dynamic Host Configuration Protocol (DHCP) server: • YES — The IP address is acquired. • NO — The set-top is acquiring its IP address. • N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled.
B Diagnostics Field Description • NO — The cable modem is not locked to a downstream channel. • N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled. Frequency The center frequency of the channel to which the DOCSIS downstream channel receiver is tuned. It can be 54 to 860 MHz. If the value is invalid or cannot be retrieved, downstream Carrier Lock is No; if DOCSIS is not enabled, N/A is displayed.
B Diagnostics Application Specific Information This diagnostic displays information about application servers: Figure 43: Application Specific Information Diagnostic Screen Table 24: Application Specific Information Diagnostic Field Descriptions Field Description Server# Name The application server name of up to 14 alphanumeric characters. It is blank if the value is invalid or no value can be retrieved. Srvr # IP Addr The application server’s IP address in dotted-decimal format xxx.xxx.xxx.
B Diagnostics Interactive Status This diagnostic describes the interactive information that is displayed only when the Thin Client platform is running. The information on the OSD and front panel is updated at least once every five seconds while the diagnostic is displayed.
B Diagnostics Table 25: Interactive Status Diagnostic Field Descriptions Field Description IP Address The IP address in dotted-decimal format xxx.xxx.xxx.xxx assigned by the NC 1500 to the DCX3510-M. 0.0.0.0 is displayed if the IP address is not configured or unknown. UPM The upstream modem address value is the same as the terminal ID assigned by the DAC 6000. It is a unique, system-generated, eight-digit integer between 1 and 16777215.
B Diagnostics Field Description SI INIT_STOPPED The DCX3510-M is in the interactive initialization state and the TransMode has stopped. r dc RUN_WAIT_DC_OR_C The DCX3510-M is in the interactive state and waiting for the default configuration or the contention channel list messages. r RUNNING Interactive state is running, sending idle messages, and waiting for any prepare for poll or MAC messages.
B Diagnostics Connected Home This diagnostic displays the connectivity and status of the Connect Home Network. Figure 46: Connected Home Diagnostic Screens High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.
B Diagnostics Table 26: Connected Home Diagnostic Field Descriptions Field Description RF Freq Frequency on which the Connected Home network is communicating. MoCA MoCA network status. RF Password RF Password is used when the MoCA network has privacy enabled. Nodes Node number for each member of network. Dev(#Ses)/Ver Number of active content sessions running on each member of network. MAC/IP Hardware and Network addresses for each member of the network.
B Troubleshooting Troubleshooting 6 The following information can help troubleshoot some more common issues. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction section of this manual. Problem Possible Solution The DCX3510-M will not power on • Verify that the AC power cord is connected to the DCX3510-M and an The remote control does not work • Verify that the remote control is in Cable mode.
B Troubleshooting Problem There is no video on the TV screen Possible Solution • Verify that the TV is powered on and set to the appropriate input source for the DCX3510-M. • Verify that the DCX3510-M is powered on and tuned to an authorized cable channel. • Verify that all video cables between the DCX3510-M and the TV are firmly connected. • Verify that the coaxial cable feed is firmly connected to the DCX3510-M and the wall jack.
B Troubleshooting Problem Possible Solution information about zooming 4:3 video). There are black bars on all four sides of the picture This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo. If the commercial fills the screen from top to bottom, or the graphic appears below the active video, the program is being letterboxed by the broadcaster.
Motorola Mobility, Inc. 101 Tournament Drive, Horsham, PA 19044 www.motorola.com 365-095-17066 x.
