Professional Radio GM300 Series Selling Guide 68P64114B38 Issue: July 2000
ii Computer Software Copyrights The Motorola products described in this manual may include copyrighted Motorola computer programs stored in semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola certain exclusive rights for copyrighted computer programs, including the exclusive right to copy or reproduce in any form, the copyrighted computer program.
iii Table of Contents Chapter 1 PRODUCT OVERVIEW 1.0 Introduction.......................................................................................................... 1-1 1.1 How to use this Selling Guide ........................................................................ 1-1 2.0 The GM Series of Professional Radios ............................................................... 1-2 2.1 A Common Design Approach......................................................................... 1-2 2.
iv 5.0 Scan Operation ..................................................................................................2-10 5.1 Scanning.......................................................................................................2-10 5.2 Nuisance Channel Delete .............................................................................2-12 5.3 Carrier Squelch Scan....................................................................................2-12 5.4 Scan Vote .............................
v 13.0 Additional Decode Functions............................................................................. 2-34 13.1 Start Auto-Reset and Stop Auto-Reset (Cleardown).................................... 2-34 13.2 Authorisation ................................................................................................ 2-34 13.3 Stun / Unstun ............................................................................................... 2-35 13.4 Auto-Acknowledge Features ...........................
vi
Chapter 1 PRODUCT OVERVIEW 1.0 Introduction This Selling Guide is intended to be a reference manual to help you sell and support the GM300 Series Professional Mobile Radios.
1-2 2.0 PRODUCT OVERVIEW The GM Series of Professional Radios Following the completion of extensive research with you our channel partners and your customers, Motorola have developed the GM Series of Professional Mobile Radios. These new radios have been specially developed to meet the communication needs of you and your customers. The GM Series consists of three different product ranges : GM100 Series A popular and versatile Mobile product range which offers PL and MDC signalling.
The GM Series of Professional Radios 1-3 Common 5 Tone Mobile and Portable radio user interface. 2.2 The mobile and portable radios share a common CPS and user interface. This will make it easier for you and your customers to move between radio platforms.
1-4 PRODUCT OVERVIEW 3.0 The GM300 Series Professional Mobile Radios GM380 GM360 GM340 Figure 1-1 GM300 Series Professional Mobile Radios. The GM300 Series is a range of conventional Professional Mobile Radios providing PL and 5 Tone selective signalling. Research showed that different professions have different communication needs.
The GM300 Series Professional Mobile Radios 3.1 1-5 GM340 Mobile Radio On/Off/Volume Knob Programmable Button 2 (P2) (Interchangeable) Red/Yellow/Green LED Indicators Programmable Button 1 (P1) (Interchangeable) Microphone Jack Channel Indicator LEDs (4) Channel Selector Buttons (1, 2, 3 & 4) MAEPF-26781-O Figure 1-2 GM340 Radio Features. This entry level, 2 way radio is easy to use, offering simple functionality with uncompromised reliability and ruggedness.
1-6 3.
The GM300 Series Professional Mobile Radios 3.
1-8 3.4 PRODUCT OVERVIEW Radio Comparison The GM300 Series of Professional Mobile Radios share a common design, the differences are summarised below : Table 1-1 GM300 Series Professional Mobile Radios Comparison.
The GM300 Series Professional Mobile Radios 3.5 Reasons To Trade Up GM380 All the advantages of the GM360 plus: Increased number of possible communication contacts using numeric keypad as well as pre-programmed call lists. Additional programmable buttons. 4-line display. GM360 All the advantages of the GM340 plus: Helpful visual operational information - Includes Current Power setting, Contact Names and Status Text messages. Translated Menu Prompts.
1-10 3.6 PRODUCT OVERVIEW Radio Sales Models The following sales models are available: Table 1-2 Radio Sales Models. Model Description Frequency Band Frequency Range Power Level Model Number GM340 VHF 136 -174 MHz 1-25W MDM25KHC9AN1_E GM340 UHF 403 - 470 MHz 1-25W MDM25RHC9AN1_E GM360 VHF 136 -174 MHz 1-25W MDM25KHF9AN5_E GM360 UHF 403 - 470 MHz 1-25W MDM25RHF9AN5_E GM360 LB1 29.7-36.0 MHz 25-60W MDM25BKF9AN5_E GM360 LB2 36.0-42.
The GM300 Series Professional Mobile Radios 3.8 1-11 Customer User Guides In order to help you and your customers use the radios safely and efficiently, two different customer booklets have been written : 3.8.1 Basic User Guide Feature User Guide Basic User Guide The Basic User Guide provides useful information for your customers on how to start using their new GM300 Series radio. A copy of this multi-lingual booklet is included in every sales model box.
1-12 PRODUCT OVERVIEW 3.9 Accessories 3.9.1 Palm Microphone The mobile packages include a high performance microphone and hang-up clip. These microphones offer a Push To Talk (PTT) key and have a “Hang-up switch” at the rear that will clear a call when the microphone is replaced into the hang-up clip. A telephone type connector inserts into the radio’s front panel. This connection is protected by a snug fitting rubber boot designed to keep the connections free from dirt and moisture.
Chapter 2 FEATURES AND BENEFITS 1.0 Introduction This chapter describes those radio features and functionality which offer a significant benefit to your customers. The intention is to provide you with useful information which is relevant to your customers that will help you sell the GM300 Series Professional Mobile radios. 2.0 Audio Quality Enhancement 2.1 Xpand™ Voice Compression Xpand™voice compression combines two audio quality enhancement features - Companding and Low Level Expansion (LLE). 2.1.
2-2 FEATURES AND BENEFITS Audio Quality Enhancement Summary Table 2-1 Xpand™ Summary LLE ON ON COMPANDING OFF 3.0 Channels 3.1 Number of channels OFF X (Can’t happen condition) Recommended for teams where all radios use companding Default factory setting. Recommended for mixed fleets of companding and non- companding radios Recommended only for applications where flat audio is used e.g. data applications.
Channels 2-3 On the GM360 and GM380 there are several methods to change channel: Use the up / down scroll buttons. If the buttons are held down, the radio will fast scroll through the channels. Enter the channel number directly on the keypad on the GM380, or on the SMART mic on the GM360. Press a Memory Channel button. With direct entry from the keypad, the menu select button (tick) must be pressed before the radio goes to the new channel.
2-4 3.6 FEATURES AND BENEFITS Dual Power Levels Two transmitter power levels are available (high or low) on a radio wide basis. Once the power levels are set in the CPS, each channel can be configured as a high power or low power channel. The two levels are easy for the service shop to set up - simply type in the absolute power level required (e.g.: “5” for 5 watts, or “15” for 15 watts) and the radio automatically provides this power on the relevant channel.
Features 2-5 Table 2-2 Exchangeable Buttons Feature Icon Channel Description Button Type Direct entry in to Channel menu Direct entry Memory Channel 1 M1 Direct entry to Memory Channel 1 Direct entry Memory Channel 2 M2 Direct entry to Memory Channel 2 Direct entry S Direct entry in to Status List menu Direct entry Direct entry in to Contact List menu Direct entry Direct entry in to Missed Calls menu Direct entry Status List Contact List GM340 GM360 GM380
2-6 4.2 FEATURES AND BENEFITS Default Settings The display, up / down buttons and keypad can be programmed to start up in different modes. This allows the radio to be configured to provide the most user friendly operation. 4.2.1 Default Display Mode (GM360/GM380) When the display is in the idle state, it displays the default display. This can be programmed to be: 4.2.2 Text up to 14 characters long; Channel on GM360; Channel, Status and Address on GM380.
Features 4.4 2-7 Power Up Channel The radio can be programmed to power up on a pre-defined channel or the last used channel. Benefits 4.5 Designated Power Up Channel avoids missing first messages Power Up Logic The radio can be powered up by: Pressing the on/off switch; Asserting the emergency wake up line (GPIO pin 9).
2-8 FEATURES AND BENEFITS Radio turned ON via ON/OFF button Possible Actions Press ON/OFF Start State Ignition Override Ignition line Disabled Asserted Disabled Enabled Enabled De-assert Ignition Line Effect on radio Switch OFF Stay ON Not asserted Switch OFF - Asserted Stay ON Stay ON Not Asserted Switch OFF - Radio turned ON via Ignition Possible Actions Press ON/OFF Start State De-assert Ignition Line Effect on radio Ignition Override Disabled Switch OFF Switch OFF Enabled S
Features 4.7 2-9 Power Off Memory Certain features are remembered when the radio is turned off, and reinstated when the radio is turned on. Channel - (unless there is a designated power up channel) Last selected Address Last selected Status Last stored Memory Channel Backlight ON/OFF Keypad Tones ON/OFF Keypad lock ON/OFF Escalert ON/OFF Voice messages Stun state Benefits 4.8 Operational Parameters are not lost when the radio is turned off.
2-10 FEATURES AND BENEFITS 5.0 Scan Operation 5.1 Scanning Scanning allows activity on different communication channels to be monitored. Each radio can be programmed with up to 32 scan lists, and each scan list can contain up to sixteen channels which are listened to sequentially. Once scan has started, detection of an incoming call causes the radio to automatically switch to the channel so that the call can be received and scan temporarily stops: this is called the “landed” state. Benefits 5.1.
Scan Operation 2-11 Scan Start Channel (home channel): Causes the transmission to occur on the original channel that the radio was on, when scan operation was started. Talkback can be enabled or disabled. Designated Channel: Causes transmissions to occur on a designated, pre-programmed channel. Again Talkback can be enabled or disabled. Last Busy Channel: Causes transmissions to occur on the channel that was the most recently “landed” on (i.e.: busy). Talkback can be enabled or disabled.
2-12 5.2 FEATURES AND BENEFITS Nuisance Channel Delete Nuisance Channel Delete allows channels which continually generate unwanted calls or noise to be temporarily removed from the scan list. The priority channel, last channel in the scan list and home channel cannot be deleted. A programmable button must be set up as nuisance channel delete. Deleted channels can be recovered by turning the radio or scan off and back on again. Benefits 5.
Transmit Features 2-13 A “Re-Key inhibit duration” can be programmed, which prevents users from re-transmitting a period of time after the TOT has expired. This prevents an individual user from “hogging” the channel. A “De-Key Telegram on TOT” can be programmed to send a telegram when the radio times out. Benefits 6.2 Enforces efficient use of airtime. Addresses accidental continuous keying. Re-Key Timer stops users hogging the channel.
2-14 FEATURES AND BENEFITS Carrier Gone Timer Expired – This option only allows transmission when carrier has not been detected for a programmable period of time. This option is used to prevent operators currently not involved in calls, transmitting over other users who may be active on the channel, but are de-keyed with their auto-reset timers running.
Squelch Features 6.2.2 2-15 Channel Free Beep If a transmission attempt fails due to Transmit Admit Criteria not being satisfied, a Channel Free Beep is sounded as soon as the criteria are satisfied. Benefits User is advised as soon as they are permitted to transmit; particularly useful on a busy channel. Message can be sent as soon as possible. Don’t have to waste time re-trying to transmit. 7.0 Squelch Features 7.
2-16 7.2.2 FEATURES AND BENEFITS PL Reverse Burst / DPL TOC A Reverse Burst or Turn Off Code (TOC) can be generated when the PTT is released on a channel transmitting PL/DPL (respectively). It is sent to indicate the end of transmission to the receiving radio and so reduce squelch tail. These are the equivalent of 5 tone Cleardown / Remote Close calls. Benefits 7.
Squelch Features 7.3.2 2-17 Forced Monitor on PTT (Smart PTT) It is good radio practice to monitor the channel before transmitting. Forced monitor on PTT enforces this. The first press of the PTT or a call button puts the radio in monitor mode. The second press of the PTT or call button actually make the radio transmit. This is Forced Monitor ‘Always’. Forced Monitor ‘Only if Channel Busy’ is a Smart PTT.
2-18 FEATURES AND BENEFITS 8.0 Accessory Connector 8.1 Dealer Programmable I/O Features All models of the GM300 Series Professional mobile radios incorporate a dealer programmable accessory connector as standard. There are: 4 input lines, 1 output line, and 3 input / output (I/O) lines.
Accessory Connector 2-19 Table 2-4 Accessory Connector Pin Out Function Pin 1 Speaker - 2 External Mic 3 Digital In 1 (Ext. PTT use External Mic/ Data PTT use Flat TX Audio) 4 Digital Out 2 (External Alarm) 5 Flat TX Audio.
2-20 FEATURES AND BENEFITS 8.2 Output Functions 8.2.1 Carrier Detect The output is asserted whenever carrier is detected and is de-asserted if no carrier is present. The output is de-asserted if the radio is in TX mode. 8.2.2 PL/DPL Detect The output is asserted whenever the correct PL is detected. If PL override is disabled, the output is de-asserted when the correct PL is lost. If PL override is enabled, the output remains asserted for the AutoReset time after the correct PL is lost.
Accessory Connector 8.2.5 2-21 Per Channel Output The output is asserted when the radio is on a channel that has 'Per Channel Output' enabled, otherwise the output is de-asserted. This is used to drive any device which is channel usage specific. 8.2.6 Car Radio Mute This option is used to mute the audio on a car’s hi-fi system when the two way radio is in use. The output is asserted if the radio’s loudspeaker is open or the radio is transmitting.
2-22 8.2.8 FEATURES AND BENEFITS Decoder Output Control The output is asserted by the successful decode of a decoder that has 'Assert Output Control' enabled. It is de-asserted by the successful decode of a decoder that has 'De-assert Output Control' enabled. This option is enabled/disabled per personality. This function can be useful for simple telemetry applications. Benefits Allows remote control of external device. When used in conjunction with external call switch, gives simple telemetry. 8.
Accessory Connector 8.3.3 2-23 Voice PTT If Voice PTT is asserted, the TX audio is routed from one of the microphone paths. CPS programming defines whether the external voice PTT uses the internal or external (pin 2) microphone audio path. 8.3.4 Data PTT If data PTT is asserted, it is assumed that the external PTT is an electronic switch (e.g. a modem) and that it requires the fastest possible radio response.
2-24 8.3.10 FEATURES AND BENEFITS Emergency If an emergency switch is assigned, asserting the input causes the radio to go into emergency mode. Emergency switch assigned to pin 9 is a special case. In addition to normal emergency mode, asserting the input when the radio is turned off will invoke Emergency with Wake Up. This causes the radio to power up and immediately enter Emergency mode. 8.3.11 Ignition Ignition sense is programmable per radio.
5 Tone (Select 5) Signalling 2-25 9.0 5 Tone (Select 5) Signalling 9.1 Introduction In 5 tone systems, each radio has a unique numeric identity (e.g. 12345). To signal the number 12345, a sequence of 5 tones is sent. Sequences of audible tones of a very short duration are sent between radios. Most 5 tone sequences take less than half a second to send. When the radio receives the correct 5 tone sequence it sounds alert beeps and flashes LEDs to indicate to the user that they have been called.
2-26 9.4 FEATURES AND BENEFITS Single Tones Two single tones can also be dealer defined, and used within sequences or on their own. This allows the GM300 to be sold into a wider range of existing systems. 10.0 5 Tone (Select 5) Encode Sequences The radio can be programmed with up to 32 encode sequences. Each encode sequence can be defined as any one of the 5 tone signalling standards or DTMF.
5 Tone (Select 5) Encode Sequences 10.2 2-27 Contact List (GM360, GM380) A contact list, similar to a phonebook, may be used to give access to up to 255 pre-programmed numbers accessed via the menu. Each entry can have an alias of up to 14 characters of alphanumeric text. The alias is a meaningful name for the individual or group. The Contact List is used to dial the number of outgoing calls, and to identify the caller of incoming calls.
2-28 FEATURES AND BENEFITS Addresses and Status can be entered into one encode telegram and sent simultaneously. They can also be simultaneously decoded from one received telegram. Benefits 10.4.1 Up to 3 variable status digits. Up to 8 variable address digits. Basic and Advanced Multicall Basic Multicall users only enter variable digits and use a Fixed Telegram button to transmit the telegram. Advanced Multicall users enter a telegram number (1 - 9) followed by variable digits.
DTMF 2-29 Periodic - If the system requires periodic awareness of who is transmitting, for example for health & safety reasons, then a telegram is sent when the PTT is first pressed and periodically during the transmission. De-Key - An encode telegram can also be sent “On Dekey” when the PTT is released, to act as a Cleardown call. Benefits 10.7 Telegrams tied to PTT provide valuable system information. Telegrams sent Once on PTT simplifies radio operation.
2-30 11.2 FEATURES AND BENEFITS DTMF Live Dial Mode (GM360 with SMART mic, GM380) There are two ways to access DTMF live dial on the radio: Send a telephone interconnect call (5T or DTMF sequence) to a station that connects to a telephone line. The radio can then send DTMF live dial calls from the keypad. On completion of the call, the radio (if programmed) sends a cleardown call (5T or DTMF sequence) and the keypad returns to the default keypad mode. Press a button pre-programmed to enter DTMF mode.
5 Tone (Select 5) Decoder 12.3 2-31 Group Calls Group Calls allows a single user to call a number of other radio users at the same time for a one to many conversation. Like a conference call, the entire conversation is shared with everybody in the team. Although only one person can speak at a time, all members of the team can listen and take part in the conversation. Group Call can be achieved simply via PL radios. In this situation, all users will hear the call.
2-32 12.5 FEATURES AND BENEFITS Status Decode Display (GM360, GM380) When a call is received, the receiving radio can extract the caller’s status from the telegram. If the status matches one in the status list, the status alias is displayed. If there is no match in the status list then just the status digits are displayed. The radio can simultaneously decode address and status from one telegram the address and status information alternates on the display. On the GM380 both are displayed.
5 Tone (Select 5) Decoder 2-33 If the received telegram does not have address digits, the call is not placed in the Missed Calls List. If a second call occurs from a radio ID already stored in the Missed Calls List, only the most recent information is stored. The Missed Calls List can support up to 10 entries. If the Missed Calls List is already full and another unanswered call occurs, the radio can be programmed to either: Discard the oldest call entry, or Not enter any new calls.
2-34 13.0 FEATURES AND BENEFITS Additional Decode Functions In addition to individual and group call alerts, the functions available to be activated on successful decode are: 13.1 Start Auto-Reset and Stop Auto-Reset (Cleardown) The Auto Reset Timer can be started and stopped by decode of a 5 tone sequence. Start Auto Reset decode starts the auto reset timer and opens the squelch so that voice messages are heard.
Additional Decode Functions 13.3 2-35 Stun / Unstun Stun/Unstun can only be activated by the system manager or administrator. A 5 tone sequence is sent to a radio which, on decode, causes it to stop working: the buttons do not function and it will not transmit or receive audio. This feature can be used to stop a radio working in case: The radio is stolen; Hire radios are not returned or payments not made; A user abuses communication protocols. The radio can only be unstunned, i.e.
2-36 13.5 FEATURES AND BENEFITS Call Forward Feature Call Forward allows calls to be forwarded to a portable radio, a 5 tone pager or another radio user. This can be used if the user is away from the vehicle, or does not want to be disturbed. Benefits 13.6 Enables re-routing of calls when user is away from vehicle. If you really cannot be disturbed, e.g. in a meeting, your calls can be answered by somebody else.
Additional Decode Functions 2-37 TX Cycle: Telegram A special 5 tone emergency telegram can be transmitted, to activate emergency mode on the central dispatcher’s equipment (e.g. Centro Plus desktop controller). This telegram can also contain Status information. TX Cycle: Voice Message An emergency message can be pre-recorded which is sent automatically when the emergency call feature is activated.
2-38 13.6.8 FEATURES AND BENEFITS Emergency Microphone Gain It is quite likely, especially if a hidden emergency microphone is used, that the speech level will be lower than normal operational situations. Therefore, a special microphone gain can be set for emergency operation, to amplify quiet sounds. Incoming emergency calls are unique and easily identifiable. 13.6.
Option Board Support 2-39 Benefits 14.0 Added security and safety for individuals who work remotely from their team. Added security and safety for individuals or teams who work in hazardous conditions. Ensures that in the event of an emergency, communication is established quickly and efficiently with all the inherent benefits of emergency operation. Option Board Support The functionality of the GM Series radios can be enhanced by installing a third party Option Board.
2-40 14.1.2 FEATURES AND BENEFITS Emergency Message Feature (GM360, GM380) An emergency message may be pre-recorded using the voice recorder and sent automatically when the emergency call feature is activated. This message may contain, for example, the user’s location or status which may prove useful to the recipient, especially if, in the emergency situation, the user is unable to talk. The user can record just one message which can have a maximum length of 120 seconds.
User Indications 15.3 2-41 Keypad (GM360 with SMART mic, GM380) A touch tone keypad may be used for dialing a phone number (DTMF), for changing channel or entering an address or status number. Benefits 15.3.1 Allows rapid channel, address and status selection; particularly useful on a large or complex system. Extends the DTMF feature. Keypad Lock/Unlock (GM360, GM380) The Keypad Lock feature allows the keypad keys and menu keys to be locked in order to eliminate accidental key presses.
2-42 FEATURES AND BENEFITS Benefits 15.5.2 Audible indicators enable users to hear the call progress without having to look at the radio. Improves the “user friendliness” of radio operation. Specific user requirements can be met. Volume of alert tones can be linked to received volume level. Escalert Escalert allows the volume of incoming call indications to steadily increase. Benefits Attracts users attention to incoming calls. Helps reduce time to answer calls - improves efficiency.
Other Dealer Benefits 17.0 Other Dealer Benefits 17.1 Password Protection of the Codeplug 2-43 The codeplug that is programmed into a radio can be password protected. If the codeplug is password protected, the correct password must be entered into the CPS before it will read the radio.
2-44 FEATURES AND BENEFITS 18.0 Radio Feature Comparisons 18.1 GM340/GM360/GM380 vs GP300 Series vs GM950 This chart highlights the differences between the New GM300 Series of Professional Radios and their predecessors in the Motorola range of portable and mobile radios. * ** New Mobile Feature Opt.
Radio Feature Comparisons 2-45 Table 2-5 Comparison of Motorola Radios (Continued) * * * * Up/down navigation buttons channel, address or status Keypad channel, address or status Powerup Powerup methods on/off/volume switch ignition switch emergency wakeup Power up channel - last or designated Parameters remembered over power down last selected status last stored memory channels - - - - - - - - - - - - - - - 32 C
2-46 FEATURES AND BENEFITS Table 2-5 Comparison of Motorola Radios (Continued) * Dekey telegram on TOT Transmit: Transmit Admit Criteria Always allowed Never allowed Channel free PL/DPL Lockout Past PL/DPL Lockout * * * * Carrier Gone Timer Expired PL/DPL Not Detected No PL/DPL or Past PL/DPL Channel Free or No PL/DPL but Past PL/DPL Transmit Admit Criteria NOT applied in autoreset * Channel free beep Busy Channel Lockout
Radio Feature Comparisons 2-47 Table 2-5 Comparison of Motorola Radios (Continued) Decode Output Control Rx audio - filtered unsql, filtered sql, flat unsql * Rx audio - flat sql - - - - - - - - - - - - - - -
2-48 FEATURES AND BENEFITS Table 2-5 Comparison of Motorola Radios (Continued) GM300 Professional Mobile Series GM950 N3 GM950 N4 12 12 7 7 7 5T sequences 32 32 32 32 32 32 32 16 16 16 Telegrams 32 32 32 32 32 32 32 16 16 16 - - - - - ** ** - - GP380 12 GP360 12 GP340 12 GP320 12 GM380 12 GM360 GM950 N2 GM950 Mobile Series 5T sequence digits Feature description GM340 New GP300 Professional Portable Series Conventional Signalling: Select 5
Radio Feature Comparisons 2-49 Table 2-5 Comparison of Motorola Radios (Continued) Missed calls list Authorisation Cleardown / remote close Emergency Emergency initiation On pressing emergency button from external I/O emergency wake-up Exiting Emergency TX/RX cycles Limited number of cycles via 5-tone decode turn radio off Emergency TX/RX cycles TX cycle: Voice TX cycle: tone with voice TX cycle: Emergency Telegram * Tx cycle: Voice message (on option board) Permanent Rx Programmable emergency squelch
2-50 FEATURES AND BENEFITS Table 2-5 Comparison of Motorola Radios (Continued) GM950 N3 GM950 N4 GM950 N2 GM950 Mobile Series GP380 GP360 GP340 GP300 Professional Portable Series GP320 GM380 Feature description GM360 New GM340 GM300 Professional Mobile Series - - 16 - Conventional Signalling: DTMF (encode only) DTMF sequence digits * Pre-programmed seq Telephone interconnect calls Live dial (via keypad) Option Boards capable * * * * Voice Storage 24 - ** opt
