im240 Wireless Modem User’s Guide for Microsoft® Windows® 2000, Windows ME®, Windows NT®, Windows® XP, Pocket PC 2002, and Pocket PC 2003 @NNTN5927A@ NNTN5927A
Contents Getting Started.....................................................................1 im240 Wireless Modem................................................................. 1 Package Contents ......................................................................... 1 Supported operating systems........................................................ 1 Your account and coverage area .................................................. 1 im240 Wireless Modem Software.....................................
Internet ...............................................................................16 Connecting to the Internet ...........................................................16 Disconnecting from the Internet...................................................17 Data Connectivity ..............................................................17 Connecting via Packet Data ........................................................18 Connecting via Circuit Data .................................................
MOTOROLA LIMITED WARRANTY ..................................30 Patent and Trademark Information ..................................33 Index ...................................................................................
DECLARATION OF CONFORMITY Per FCC CFR 47 Part 2 Section 2.1077(a) Responsible Party Name: Motorola, Inc. Address: 8000 West Sunrise Boulevard Plantation, FL 33322 USA Phone Number: 1 (800) 453-0920 Hereby declares that the product: Product Name: im240 Model Number: H70UAA9RR1AN Conforms to the following regulations: FCC Part 15, subpart B, section 15.107(a), 15.107(d) and section 15.109(a) Class B Digital Device As a personal computer peripheral, this device complies with Part 15 of the FCC Rules.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
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im240 Wireless Modem Getting Started im240 Wireless Modem Thank you for purchasing the Motorola im240 Wireless Modem. The im240 Wireless Modem lets you perform important laptop computer or Pocket PC activities, like connecting to the internet. The im240 Wireless Modem offers access to the internet through the iDEN network.
Getting Started Companies that operate iDEN networks and provide access to those networks are called service providers. You must have an account with a iDEN service provider that offers iDEN service to use the im240 Wireless Modem. When you obtain your account, you will be given a SIM card. The SIM card contains account information and must be inserted in the im240 Wireless Modem anytime you use it.
Inserting and Removing a SIM Card SIM Card Inserting and Removing a SIM Card To insert the SIM card: 1 Turn the unit over, so that the antenna ferrule is at the upper right corner. 2 Gently insert the SIM card with the gold contacts facing down and with the clipped corner positioned in the lower left hand corner of the card. 3 Gently push the SIM card in until it stops moving.
SIM Card SIM Card Personal Identification Number (PIN) You can enable or disable the SIM PIN by selecting the appropriate radio button: Enabling the SIM PIN When you try to enable the SIM PIN, you are prompted to enter your SIM PIN and verify it. Invalid PIN If the 2 pin numbers don’t match, you will be presented with a pop up saying, “PIN’s don’t match!” If the SIM PIN is invalid when you click OK, a pop up is displayed with the prompt, “Invalid PIN! Try again.
Changing the SIM PIN Changing the SIM PIN You can change the SIM PIN, selecting Change SIM PIN. The dashboard will prompt you to enter the old SIM PIN, the new SIM PIN, and to verify the new SIM PIN. Note: You can only change the SIM PIN if the SIM PIN is enabled. Disabling the SIM PIN To disable the SIM PIN, you must enter your SIM PIN. • Once you enter the correct SIM PIN, the SIM PIN will be disabled. Unlocking the SIM PIN If you enter an incorrect PIN 3 times, your SIM card will lock.
Modem Setup Modem Setup The im240 Wireless Modem Installation and Application Software lets your im240 Wireless Modem transmit data from your laptop or Pocket PC. This software lets you control the wireless modem’s functions. When to Insert the Modem Important: DO NOT INSERT THE WIRELESS MODEM PRIOR TO INSTALLING THE WIRELESS MODEM DRIVER AND DASHBOARD SOFTWARE.
Preparing the Modem for Setup Preparing the Modem for Setup Before setting up your im240 Wireless Modem: • Confirm that the SIM card is in place. See “SIM Card” on page 3 Installing on Windows ME Use these instructions if you are installing onto a laptop running Windows ME. The installation wizard will prompt you to insert the im240 Wireless Modem into the PCMCIA slot. 1 2 3 Turn on your laptop and start Windows.
Modem Setup 2 3 Insert the im240 Wireless Modem Installation and Application Software CD in your CD-ROM or DVD drive. • If the im240 Wireless Modem and Installation and Application Software installation program does not start automatically, select Start, Run, and then type d:\setup.exe, where d refers to the letter of your CD-ROM or DVD drive. Use the Next and Back buttons to navigate through the Wizard.
Installing on Windows NT 2 3 4 Log on as Administrator. Insert the im240 Wireless Modem Installation and Application Software CD in your CD-ROM or DVD drive. • If the im240 Wireless Modem and Installation and Application Software installation program does not start automatically, select Start, Run, and then type d:\setup.exe, where d refers to the letter of your CD-ROM or DVD drive. Use the Next and Back buttons to navigate through the Wizard.
Modem Setup Installing the modem driver 1 In the Control Panel, double click the Modems icon. If the Install New Modem wizard opens, skip to step 3. Otherwise, proceed to step 2. 2 Click the Add button to open the Install New Modem wizard. 3 Select Don’t detect my modem, I will select it from a list and click Next. 4 Select the Have Disk button. 5 Enter d:\Drivers\WinNT\ where d is the drive letter for your CD-ROM drive and click OK.
Installing on a Pocket PC Reinstalling the Dashboard with a different IRQ If the message, “Communication Failed!...” occurs when you start the Dashboard, a possible reason is that you have assigned an interrupt request, IRQ, to the im240 Wireless Modem that has been assigned to another device. To change the interrupt assigned to the im240 Wireless Modem: 1 Reinstall the im240 Wireless Modem Dashboard. 2 It is not necessary to uninstall the Dashboard.
Using the Modem Note: If you are installing using ActiveSync, the host PC must have: • A CD-ROM drive • ActiveSync version 3.1 or higher Microsoft ActiveSync must indicate that the connection has been established. 2 Insert the im240 Wireless Modem Installation and Application Software CD-ROM in your CD-ROM or DVD drive. 3 If the im240 Wireless Modem and Installation and Application Software installation program does not start automatically, select Start, Run, and then type d:\setup.
Using the Detachable Antenna If the SIM PIN requirement for your im240 Wireless Modem is enabled, you will be prompted to enter your SIM PIN now. (See “SIM Card Personal Identification Number (PIN)” on page 4.) Using the Detachable Antenna To use the detachable antenna, follow the diagrams below. detachable antenna ferrule keying feature place antenna in the vertical position The detachable antenna is keyed to allow connection only in a vertical position.
Using the Modem When removing the rf cable hold the card in the slot to prevent pulling the card out then pull the cable plug straight out away from the card. Use the external antenna whenever experiencing decreased signal strength. Important: When using any approved accessory antenna, position it at least eight inches (20 cm) from any part of any person. Turning on the Modem When you enter the Setup screen, the im240 Wireless Modem will be powered on. The LED on the im240 Wireless Modem will turn red.
Compact Mode • • • Pressing in the upper-left hand corner of the application Pressing the Change View button in the upper-left hand corner Selecting ‘View Compact’ from the contextual menu When the user switches to Compact mode, the main window will be shown in Compact mode. The detailed setup screen mode will be unaffected.
Internet Internet Connecting to the Internet To connect im240 Wireless Modem to the Internet or an intranet, complete the following steps. Laptop 1 Start the im240 Wireless Modem Dashboard program on your laptop. To do this select Start > Programs > Motorola > im240 Dashboard or double-click the shortcut on your desktop. The Dashboard interface window appears.
Disconnecting from the Internet Disconnecting from the Internet Laptop • If your Dashboard is open click the green disconnect button Click here to disconnect • • If the Dashboard is closed, you can open it by double-clicking the im240 Wireless Modem icon in the system tray, or Right-click the im240 Wireless Modem icon in the system tray.
Modem Status • Circuit data: Access an ISP or your corporate server with a PPP dial-up connection to send and receive data over the circuit-switched cellular channel, just as you would using a standard telephone network. Circuit data provides a dedicated connection for transmitting data. The connection is maintained until broken by one of the connected parties. You can use the im240 wireless modem to connect to the internet or to a corporate server using a PPP or dial-up network connection (circuit data).
The im240 Wireless Modem Dashboard Window You can launch the im240 Wireless Modem Dashboard by: • • Double clicking the im240 Wireless Modem desktop icon Selecting Start > Programs > Motorola > im240 Dashboard The im240 Wireless Modem Dashboard Window Laptop .
Modem Status • Change View. Changes the view of the Dashboard from Normal to Compact and vice versa. Keyboard access. You can access all functionality using the keyboard The Details Screen graph shows number of bytes sent and received: • A new bar will be displayed every 500 ms. All bars will be shifted to the left, and the new bar will be displayed at the far right Pocket PC .
Laptop Status Light im240 Wireless Modem Status Flashing Unit registered. No packet data service. Circuit Amber data calls can be performed in this mode. Flashing In service. Your modem has successfully Green completed packet data registration. Solid Green Transmitting or receiving data. Uninstalling Modem Software You may want to uninstall the im240 Wireless Modem Installation and Application software. If you do this, you will be unable to use your modem until you reinstall the software.
Troubleshooting Troubleshooting Diagnostics You can diagnose both the connection to the network and the modem connection to the computer by selecting ‘Test’ from the Dashboard setup. In the new window, there will be instructional text and fields that show the users IP address and Modem Software Version. From this screen you can start the diagnostic process. When you start the diagnostic process, the screen changes and an animation begins to indicate the start of the diagnostic process.
Registration After the diagnostics are completed, the screen refreshes to show what problems were encountered, if any. From here, you can choose to Master Reset the modem, Troubleshoot, or close the diagnostics. If no problems were found, the text should read, “No Problems Found.” Registration If you have significant trouble connecting the modem to either the network or your own computer, call customer service.
Troubleshooting Manually Configuring im240 Wireless Modem On Some Tablet PCs it has been noted that the im240 fails to install successfully. The Windows "Found New Hardware Wizard" will report an error message "This device cannot start. (Code 10)". This is due to the OS not being able to assign the IRQ to the modem. Due to this the Dashboard installation program will not be able to finish the modem installation properly.
RF Operational Characteristics Safety and General Information IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION. READ THIS INFORMATION BEFORE USING YOUR MOTOROLA IM240 WIRELESS MODEM.
Safety and General Information • • • Ministry of Health (Canada). Safety Code 6. Limits of Human Exposure to Radiofrequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz, 1999.
Electro Magnetic Interference/Compatibility well below the maximum value. This is because the modem is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a modem model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure.
Safety and General Information Medical Devices Pacemakers The Advanced Medical Technology Association (AdvaMed) recommends that a minimum separation of 6 inches (15 cm) be maintained between a wireless modem product and a pacemaker. These recommendations are consistent with those of the U.S. Food and Drug Administration. Persons with pacemakers should: • • ALWAYS keep the modem product more than 6 inches (15 cm) from their pacemaker when the modem product is turned ON.
Operational Cautions Note: The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particles, such as grain, dust or metal powders, and any other area where you would normally be advised to turn off your vehicle engine. Areas with potentially explosive atmospheres are often but not always posted.
MOTOROLA LIMITED WARRANTY MOTOROLA LIMITED WARRANTY Note: FOR IDEN SUBSCRIBER PRODUCTS, ACCESSORIES AND SOFTWARE PURCHASED IN THE UNITED STATES OR CANADA What Does this Warranty Cover? Subject to the exclusions contained below, Motorola, Inc.
Operational Cautions What is not covered? (Exclusions) Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage. Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.
MOTOROLA LIMITED WARRANTY What will Motorola Do? Motorola, at its option, will at no charge repair, replace or refund the purchase price of any Products, Accessories or Software that does not conform to this warranty. We may use functionally equivalent reconditioned/refurbished/pre-owned or new Products, Accessories or parts. No data, software or applications added to your Product, Accessory or Software, including but not limited to personal contacts, games and ringer tones, will be reinstalled.
Operational Cautions Some states and jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or from one jurisdiction to another.
Index Index connecting 16 connecting using circuit data 18 connecting using packet data 17, 18 disconnecting 17 A Accessories approved 26 safety 30 Antenna detachable, using 13 external, using 13 M Dashboard compact mode 14 internet, connecting 16 internet, disconnecting 17 status info 20 using 19 Medical devices hearing aids 28 other 28 pacemaker 28 Modem hardware 20 status light 20 turning on 14 using 12 Modem setup 7 inserting modem 6 installing software, laptop 7, 8 installing software, Pocket PC
EME Exposure 25 medical devices 28 Safety info 25 SIM SIM PIN 2 SIM card personal identification number (PIN) 4 unblocking 5 unlocking 5 SIM PIN disabling 2 enabling 2 Software uninstalling 21 System requirements 6 System requirements 6 T Trademark information 33 Troubleshooting diagnostics 22 registration 23 W Warnings operational 28 35
