User Manual

38 Troubleshooting
Problem Category Problem Description/
Error
Solution
Inaccurate measurement
or where there is any
doubt regarding the
measured reading
Please check whether
the infra-red sensor is
clean
Clean the infra-red
sensor with a cotton
swab in accordance with
the user manual
Please check if the
proper measurement
method was used
Ensure that you have
read the manual and
know how to use the
thermometer properly
Inaccurate measurement
or where there is any
doubt regarding the
measured reading
Please check if you
have allowed the
thermometer and patient
to stabilize in the room
for at least 30 minutes
Please keep the
thermometer and patient
in the measuring room
at least 30 minutes prior
to use
Are you using the
thermometer indoors?
Please ensure that
you take temperature
indoors
Please check if you have
held the thermometer
in your hand for too
long, thus aecting its
accuracy
Put the thermometer
on a table in the room
where the measurement
is being taken and let
it cool down before
using it
Please check if the LCD
screen is displaying the
low battery symbol
Replace the battery
The app can’t connect to
the MBP69SN device
The Bluetooth
connection failed
Restart MBP69SN and
the app
The app can’t control the
MBP69SN device, but the
app is connected to it
Bluetooth
communications failed
Restart the app, and
then re-connect the
device