Operating instructions

1-4 Introduction
If You Need Help
If you need assistance while working with the MBV3-100*, contact the Motorola Technical
Support Call Center (TSCC):
 Toll Free : 1-888-944-HELP (1-888-944-4357)
 Direct: [phone]or See Local Country Calling Numbers Below.
 Motorola Online:
http://businessonline.motorola.com
The TSCC is available 24 hours a day, 7 days a week, in addition, Motorola Online offers a
technical documentation, repair status, shipping information and low priority issue
creation/tracking. For specific Toll Free numbers when calling from outside of the United States
please refer to your product manual or our web page.
Calling for Repairs
If repair is necessary, call Motorola’s Repair Facility at 1-800-642-0442 for a Return for Service
Authorization (RSA) number before sending the unit. The RSA number must be prominently
displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to 5:00 PM
Central Time, Monday through Friday.
For after hours, or international customers, a request for an RSA can be submitted via e-mail to
[e-mail]. Please include the following information in the e-mail:
 Shipping address (for returning the unit(s) to you)
 Contact name and phone number
 Serial number(s) of unit(s)
 Detailed description of problem(s) for each unit
When shipping equipment for repair, follow these steps:
1 Pack the unit securely.
2 Enclose a note describing the exact problem.
3 Enclose a copy of the invoice that verifies the warranty status.
4 Ship the unit PREPAID to the address indicated on the RSA form provided by Motorola.
For customers in Europe, the Middle East, and Africa (EMEA) contact the Technical
Assistance Centre (TAC) which offers the following high levels of services:
 Toll-free phone numbers where available – see list below
 24 hours a day, 7 days a week, multilingual technical assistance (Spanish, German, and
French)
 Central tracking of all issues utilizing the Clarify Call Management System
 Automated escalation management, both technical and issue related, if necessary through to
the high-level development teams or senior account management.
MBV3-100* Installation and Operation Manual