MC21XX SERIES MOBILE COMPUTER USER GUIDE
MC21XX SERIES MOBILE COMPUTER USER GUIDE 72E-155020-01 Rev.
ii MC21XX Series User Guide No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means, without permission in writing from Motorola. This includes electronic or mechanical means, such as photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to change without notice. The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on a licensed basis.
iii Revision History Changes to the original guide are listed below: Change Date -01 Rev. A 12/23/11 Description Initial release.
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TABLE OF CONTENTS Revision History .............................................................................................................................. iii About This Guide Introduction ..................................................................................................................................... Documentation Set ................................................................................................................... Configurations.................................
vi MC21XX Series User Guide Windows CE Desktop .................................................................................................................... Using the Keypad to Navigate Applications ................................................................................... Key Combinations .................................................................................................................... Selecting Items ......................................................................
Table of Contents Security .......................................................................................................................................... Bluetooth Configuration ................................................................................................................. Bluetooth Power States ................................................................................................................. Cold Boot ............................................................
viii MC21XX Series User Guide Removal ................................................................................................................................... 6-16 Mini Stylus ..................................................................................................................................... 6-17 Chapter 7: Maintenance & Troubleshooting Introduction .................................................................................................................................
ABOUT THIS GUIDE Introduction This guide provides information about using the MC21XX mobile computers and accessories. NOTE Screens and windows pictured in this guide are samples and may differ from actual screens. Documentation Set The documentation set for the MC21XX is divided into guides that provide information for specific user needs. • MC21XX Series Quick Start Guide - describes how to start using the MC21XX for the first time.
x MC21XX Series User Guide Configurations This guide covers the following configurations: Configuration Radios Display Memory Data Capture Operating System MC2100 None Color, no touch 128 MB RAM/ 256 MB Flash Linear imager or 1D laser Windows CE 6.0 MC2180 WLAN: 802.11 b/g/n WPAN: Bluetooth Color touch screen 128 MB RAM/ 256 MB Flash Linear imager, 1D laser or 2D imager Windows CE 6.
About This Guide xi Chapter Descriptions Topics covered in this guide are as follows: • Chapter 1, Getting Started, describes the MC21XX’s physical characteristics, how to install and charge the batteries, remove and replace the handstrap and how to start the MC21XX for the first time. • Chapter 2, Operation, provides basic instructions for using the MC21XX and navigating the MC21XX software.
xii MC21XX Series User Guide • Bold text is used to highlight the following: • Key names on a keypad • Button names on a screen. • Bullets (•) indicate: • Action items • Lists of alternatives • Lists of required steps that are not necessarily sequential. • Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists. Related Documents and Software The following items provide more information about the MC21XX.
About This Guide xiii If you purchased your product from a Motorola Solutions business partner, contact that business partner for support.
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CHAPTER 1 GETTING STARTED Introduction This chapter describes the MC21XX physical characteristics, how to install and charge the battery, and how to start the mobile computer for the first time. Unpacking the Mobile Computer Carefully remove all protective material from around the mobile computer and save the shipping container for later storage and shipping.
1-2 MC21XX Series User Guide Features The features of the MC21XX mobile computer are shown in Figure 1-1.
Getting Started 1-3 Mobile Computer Startup To start using the MC21XX: • Install the microSD card (optional). • Install the main battery. • Charge the main battery and the backup battery. • Start the MC21XX. Install microSD Card The Secure Device (SD) card provides secondary non-volatile storage (the flash memory is slower than RAM). The SD card holder is located under the battery. CAUTION Follow proper Electro-Static Discharge (ESD) precautions to avoid damaging the microSD card.
1-4 MC21XX Series User Guide microSD Card Figure 1-3 Inserting the microSD Card Install Main Battery If the main battery is charged, the MC21XX can be used immediately. If the main battery is not charged, see Battery Charging on page 1-4. To remove the main battery, see Main Battery Removal on page 1-7. Insert the battery into the slot, bottom first and press the battery gently into the slot. The battery latches lock the battery into place.
Getting Started 1-5 MC21XX is used for the first time or after the memory backup battery has fully discharged, the memory backup battery requires approximately 15 hours to fully charge. Do not remove the main battery from the MC21XX for 15 hours to ensure that the memory backup battery fully charges. If the main battery is removed from the MC21XX or the main battery is fully discharged, the memory backup battery completely discharges in several hours.
1-6 MC21XX Series User Guide Table 1-1 LED Indicators (Continued) LED Indication Fast Blinking Amber Error in charging. Check placement of the MC21XX. Slow Blinking Amber MC21XX is charging. Solid Amber Charging complete. Note: When the battery is initially inserted in the MC21XX, the LED flashes once if the battery power is low or the battery is not fully inserted. The following accessories can also be used to charge the battery: • Cradle (and a power supply): • Single-slot USB Cradle.
Getting Started 1-7 1. Remove the mini stylus from the back of the MC21XX. 2. Carefully press and briefly hold the stylus tip on the center of the Calibration screen target. Repeat the procedure as the target moves and stops at different locations on the screen. This enters the new calibration settings. Figure 1-6 Calibration Screen 3. Once all of the new calibration settings are input, tap the screen or press the ENTER button to save the new calibration settings.
1-8 MC21XX Series User Guide Figure 1-7 Release Latches 6. Remove the battery from the MC21XX. CAUTION Replace the new battery within five minutes to prevent loss of data. Turning Off the Radios NOTE MC2180 only. WLAN Radio To turn off the WLAN radio tap the Fusion Signal Strength icon on the task tray and select Disable Radio. An X appears in the icon indicating that the radio is disabled (off).
Getting Started 1-9 Figure 1-9 Improper Shutdown Message If the MC21XX stops responding, first perform a warm boot. A warm boot maintains radio status and registry settings. Do not perform a cold boot unless necessary. Performing a cold boot resets the MC21XX to factory defaults and loss of all registry settings. To perform a warm boot, press and hold the Power button for five seconds.
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CHAPTER 2 OPERATION Introduction This chapter provides basic instructions for using the MC21XX and navigating the operating system software. Power Button Press the Power button to toggle the MC21XX between suspend and resume. When the screen is off the MC21XX is in suspend mode and when the screen is on the MC21XX is on. Windows CE Sample Applications Window The MC21XX contains a set of sample applications that can be installed. By default an installation icon is on the Desktop.
2-2 MC21XX Series User Guide Figure 2-1 Sample Applications Window Windows CE Desktop The desktop displays the applications available with the Windows CE configurations. For information on using the Microsoft® applications refer to the Microsoft® Applications for Mobile and CE 6.0 User Guide, p/n 72E-78456-xx.
Operation Table 2-1 Key Combinations Action Key Combination Access the Start menu on the Task bar Press CTRL - ESC Switch fields within an application Press TAB Close windows or cancel operations Press ESC Access the Task Manager Press ALT - TAB Switch to next window or desktop Press ALT - ESC Access a menu bar Press ALT - CTRL Press a button in an application window. Press TAB until the button is highlighted.
2-4 MC21XX Series User Guide 7. Repeat steps 4 through 6 until all items are selected. 8. Perform the desired function (copy, paste, etc.). Adjusting the Volume To adjust the beeper volume on the MC2100 and the audio volume on the MC2180: 1. Press Orange key - F1. The volume control box appears. Figure 2-3 Volume Control Box 2. Use the navigation pad to adjust the volume. 3. After three seconds of inactivity, the settings are saved and the box disappears.
Operation 2-5 Windows CE Status Icons The taskbar (at the bottom of the screen) displays the Start button, active programs and status icons. The taskbar icons are described in Table 2-2. The taskbar icons display the function status, indicate what programs are active and indicate the battery charge status. The Taskbar buttons are used to access menus, select/deselect functions or to change display windows. • Status Icons: The status icons indicate the function key status.
2-6 MC21XX Series User Guide Table 2-2 Taskbar Icons (Continued) Icon Description Wireless Connection Status: Indicates WLAN signal strength. DataWedge Running: Indicates that the DataWedge application is running. DataWedge Idle: Indicates that the DataWedge application is idle. Shift: Indicates that the Shift function is selected. Shift Lock: Indicates that the Shift Lock function is selected. Function: Indicates that the Function feature is selected.
Operation 2-7 • Run: Runs a program or application. • Suspend: Places the MC21XX in the suspend state. Programs Menu NOTE For the MC2100, see Using the Keypad to Navigate Applications on page 2-2 for instruction on navigating using the navigation pad. From the Start menu, tap Programs to open the Programs menu. The programs installed on the MC21XX with Windows CE display in the Programs menu.
2-8 MC21XX Series User Guide Control Panel Table 2-4 lists the applications in the Control Panel. Table 2-4 Programs on the Control Panel Icon Description Icon Description Backlight: Adjust the backlight brightness and power settings. Bluetooth Device Properties: Launch the Bluetooth application. Certificates: See information about certificates installed on the MC21XX. DataWedge: Sample scanning application. See Chapter 3, Data Capture for more information.
Operation 2-9 Keyboard Input Panel Button On the MC2180, use the Keyboard Input Panel as an alternate input device. For more information, see Entering Information Using the Keyboard Input Panel on page 2-12. Desktop Display Button On the MC2180, use the Desktop Display button to minimize all open programs and display the desktop. Task Manager and Properties Use the Task Manager to control an application’s use and use the Properties functions to set display and clock options. Task Manager 1.
2 - 10 MC21XX Series User Guide • Check the Auto hide checkbox to make the taskbar disappear, touch the bottom of the display to make the taskbar return. • Check the Show Clock checkbox to display the clock on the taskbar. 3. Select OK to save the settings and exit the window. Advanced Tab 1. Select the Advanced tab. 2. Select the Clear button to delete all of the documents listed in the Start > Documents entry, see Start Button on page 2-6.
Operation 2 - 11 Figure 2-10 Mini Stylus Installation Use the stylus for selecting items and entering information on the screen. The stylus functions as a pen and a mouse. Tap the touch screen once with the stylus to select options and open menu items. Figure 2-11 Using the Mini Stylus Entering Information To enter information: • Use the keypad. • Use the keyboard input panel (soft keyboard) to enter text. • Scan bar code data into data fields.
2 - 12 MC21XX Series User Guide Entering Information Using the Keyboard Input Panel NOTE MC2180 only. Use the keyboard input panel (soft keyboard) to enter information in any program. To launch the keyboard input panel, tap the button on the taskbar and then tap Keyboard. Tap a key to enter the value. Tap the keyboard input panel button to display or to hide the keyboard input panel.
Operation 2 - 13 CAUTION Cold boot resets the MC21XX, to the default settings. All added applications and all stored data are removed. Do not cold boot without support desk approval. When in Safe Battery Swap mode, the MC21XX goes into a low power suspend state. All wakeup are disabled. To perform a cold boot: 1. If the MC21XX is in suspend mode, press the Power button to wake the MC21XX. 2. Press the Power button to place the MC21XX in suspend mode. 3. On the MC2180, tap Safe Battery Swap.
2 - 14 MC21XX Series User Guide Figure 2-13 Power Settings - Wakeup Tab Battery Health The health of the battery can be viewed on the MC21XX Power applet. Select Start > Settings > Power icon > BatteryMgmt tab. Table 2-6 BatteryMgmt Window Item Description State of Health Indicates the current state of the battery (Healthy or Unhealthy). Battery Usage Indicator Indicates the usage of the battery. Battery Usage Threshold Indicates the usage indicator threshold.
Operation 2 - 15 Using the Keypad Single-hand Method Figure 2-14 Entering Data on the Keypad Two-hand Method
2 - 16 MC21XX Series User Guide Browser NOTE MC2180 only. To use the browser: Tap Start > Programs > RhoElements Basic Browser. The browser window appears. Address Bar Menu Bar Display Address and Menu Bar Figure 2-15 Browser Full screen toggle Favorites Forward Back Displays the soft keyboard Figure 2-16 Menu Bar • Tap to display the soft keyboard. • Tap in the Address Bar and then enter an address. • Press the Enter key. The web page loads. • Tap to view and manage Favorites.
Operation 2 - 17 Audio Routing To route audio to the I/O connector on the bottom of the MC21XX: 1. Tap Start > Settings > Control Panel. 2. Double-tap USBConfig. 3. On the Bottom I/O Mode tab, select Audio Mode. 4. Tap OK.
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CHAPTER 3 DATA CAPTURE Introduction The MC21XX provides three types of data capture options: • linear imager • 1D laser scanner • 2D imager (MC2180 only). Linear Imager The MC21XX with an integrated linear CCD imager has the following features: • Reading of a variety of bar code symbologies, including the most popular linear, postal and 1-D code types. • Intuitive aiming for easy point-and-shoot operation.
3-2 MC21XX Series User Guide The imager uses digital camera technology to take a digital picture of a bar code, stores the resulting image in its memory, and executes state-of-the-art software decoding algorithms to extract the data from the image. Operational Modes The MC21XX with an integrated imager support three modes of operation, listed below. Activate each mode pressing the Scan button.
Data Capture 3-3 Laser Scanning and Linear Imaging To scan bar codes with the MC21XX: 1. Ensure that the MC21XX is loaded with a scanning application. See DataWedge on page 3-5 for more information. 2. If the MC21XX is equipped with a rotating head, adjust the head prior to scanning. 3. Aim the scan window at the bar code. Figure 3-1 Data Capture 4. Press the scan button. Ensure the red scan beam covers the entire bar code. The LED Indicators illuminate red to indicate that the beam is on.
3-4 MC21XX Series User Guide NOTE Scanning procedures depend on the application and MC21XX configuration. An application may use different scanning procedures from the one listed above. Imager Scanning To read a bar code, a scan-enabled application is required. The MC21XX contains the DataWedge application that allows the user to enable the scanner to decode bar code data and display the bar code content. 1. Ensure that a scan-enabled application is loaded on the MC21XX.
Data Capture 3-5 NOTE Imager decoding usually occurs instantaneously. The MC2180 repeats the steps required to take a digital picture (image) of a poor or difficult bar code as long as the scan button remains pressed. DataWedge Enable DataWedge To enable DataWedge: 1. Tap Start > Settings > Control Panel> DataWedge. 2. Tap Running to start the DataWedge process. The DataWedge Status changes to Ready. 3. Tap OK. Disable DataWedge To disable DataWedge: 1.
3-6 MC21XX Series User Guide 4. Select 5. Feedback. 5. Select 2. On Send. 6. Select 1. Beeper. 7. Select 4. Volume. 8. Enter a value between 0 and 3 where 0 is the lowest and 3 the highest. 9. Select Save.
Chapter 4 Bluetooth Introduction NOTE MC2180 only. Bluetooth-equipped devices can communicate without wires, using frequency-hopping spread spectrum (FHSS) radio frequency (RF) to transmit and receive data in the 2.4 GHz Industry Scientific and Medical (ISM) band (802.15.1). Bluetooth wireless technology is specifically designed for short-range (10 meters /30 feet) communication and low power consumption. MC2180s with Bluetooth capabilities can perform printing and establish a dial-up connection.
4-2 MC21XX Series User Guide The Bluetooth radio in this MC2180 operates as a Class 2 device power class. The maximum output power is 2.5mW and the expected range is 32.8 feet (10 meters). A definition of ranges based on power class is difficult to obtain due to power and device differences, and whether one measures open space or closed office space. NOTE It is not recommended to perform Bluetooth wireless technology inquiry when high rate 802.11b operation is required.
Bluetooth 4-3 Bluetooth Power States Cold Boot Performing a cold boot turns off the state of the Bluetooth radio. Warm Boot Performing a warm boot retain the previous state of the Bluetooth radio. The MC2180 tries to close all active connections. The wait timeout for proper closure is set to five seconds. If it fails to close all of the connections within five seconds, the MC2180 proceeds with a warm boot. After a warm boot the user has to re-establish the connections.
4-4 MC21XX Series User Guide Using Microsoft Bluetooth Stack The following sections provide information on using the Microsoft Bluetooth stack. Power Modes The Bluetooth radio switches between normal and low power modes automatically. When data transfer is required, the radio goes into normal mode. When there is no activity, the radio goes into low power mode. Discovering Bluetooth Device(s) The MC2180 can receive information from discovered devices without bonding.
Bluetooth 8. Select Trusted. A dialog box appears. 9. Tap Yes. The Bluetooth window appears. 4-5 Figure 4-3 Enter PIN 10. Enter a PIN and then tap OK. 11. Enter the PIN on the other device. The device in the list become trusted (key icon). You are prompted to enter a PIN. If the device has a specific PIN, enter it in the PIN field and tap Next. If the device does not have a specific passcode, enter one in the Passcode field and tap Next. The Bluetooth radio tries to connect with the device. 12.
4-6 MC21XX Series User Guide Figure 4-4 Make New Connection 3. Tap Dial-up Connection. 4. Tap Next. 5. Tap Bluetooth. The Bluetooth Manager window appears. 6. If Bluetooth is not enabled, tap Enable Bluetooth. Figure 4-5 Bluetooth Manager Window 7. Tap Scan Device. NOTE The list box is empty if none of the devices are already paired. 8. Double-tap the desired device. 9. In the menu, tap Trusted. 10. Tap OK. 11. In the Enter PIN text box, enter a PIN and then tap OK. 12.
Bluetooth Figure 4-6 Modem Window 17. Tap Next. The Phone Number window appears. Figure 4-7 Phone Number 18. In the phone number text box, enter the phone number (check with the phone carrier). 19. Tap Finish. A new icon is created in the Connection window. Figure 4-8 Connection Window 20. Double-tap the new Connection icon.
4-8 MC21XX Series User Guide Figure 4-9 Dial-Up Connection Window 21. If required, enter the information and then tap Connect. 22. The MC2180 tries to establish a connection with the device. Figure 4-10 Connection Status 23. Upon successful connection, a new icon with the name of the phone appears in the Connection window. 24. Open a browser to access the internet. Bluetooth Printing To print to a Bluetooth printer: 1.
Bluetooth Figure 4-11 BTVirtualCOM Window 10. Select the desired printer from the list box. 11. In the COM Index text box, enter the COM port value entered in the registry, see step 2b. 12. Tap Create. 13. Tap Start > Programs >Samples > Printing. (Install the Samples from the Desktop if not installed). 14. Tap Settings > Printer. 15. Select the printer from the dialog box and tap OK. 16. Tap File > Print or Print without Graphics.
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CHAPTER 5 WIRELESS APPLICATIONS Introduction NOTE MC2180 only. Wireless Local Area Networks (LANs) allow mobile computers to communicate wirelessly and send captured data to a host device in real time. Before using the MC21XX on a WLAN, the facility must be set up with the required hardware to run the wireless LAN and the MC21XX must be configured. Refer to the documentation provided with the access points (APs) for instructions on setting up the hardware. NOTE 802.11d is enabled by default.
5-2 MC21XX Series Integrator Guide Signal Strength Icon Figure 5-1 Wireless Launcher Menu Many of the items in the menu invoke one of the Fusion applications. These menu items and their corresponding applications are summarized in Table 5-1. Table 5-1 Supported Applications Application Description Find WLANs Invokes the Find WLANs application which displays a list of the WLANs available in your area.
Wireless Applications 5-3 Signal Strength Icon The Signal Strength icon in the task tray indicates the mobile computer’s wireless signal strength as follows: Table 5-2 Signal Strength Icons Descriptions Icon None Status Action Excellent signal strength WLAN network is ready to use. Very good signal strength WLAN network is ready to use. Good signal strength WLAN network is ready to use. Fair signal strength WLAN network is ready to use.
5-4 MC21XX Series Integrator Guide 1. Find out from your IT administrator what the connection settings should be (Extended Service Set Identifier (ESSID), Enterprise or Personal, authentication type, tunnel type, certificate requirements, Protected Access Credentials (PAC) requirements). Note that not all of the items listed may be relevant. 2. Create the profile using the information provided by the IT administrator. 3.
Chapter 6 Accessories Introduction The MC21XX accessories provide a variety of product support capabilities. Accessories include cradles, cables and spare battery chargers. Table 6-1 lists the MC21XX accessories. Table 6-1 MC21XX Accessories Accessory Part Number Description Cradles Single-slot USB Cradle CRD2100-1000UR Charges the MC21XX main battery and synchronizes the MC21XX with a host computer through a USB connection. Four-slot Charge Only Cradle CRD2100-4000CR Charges up to four MC21XXs.
6-2 MC21XX Series User Guide Table 6-1 MC21XX Accessories (Continued) Accessory Part Number Description International AC Line Cord - Provides power to the 2-wire power supply. Purchase separately. US AC Line Cord 23844-00-00R Provides power to the 3-wire power supply. International AC Line Cord - Provides power to the 3-wire power supply. Purchase separately. USB ActiveSync/Charge Cable 25-154073-01R Provides USB client communication capabilities and charges the MC21XX.
Accessories 6-3 Single-slot USB Cradle CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page 7-2. The Single-slot USB cradle: • Provides 5.4VDC power for operating the MC21XX and charging the battery. • Provides a USB port for data communication between the MC21XX and a host computer. • Provides USB host communications between the MC21XX and a peripheral device. Battery Charging The Single-slot USB cradle can charge theMC21XX main battery.
6-4 MC21XX Series User Guide Four-slot Charge Only Cradle CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page 7-2. The Four-slot Charge Only cradle: • Provide 5.4 VDC power for operating the MC21XX and charging the battery. • Simultaneously charges up to four MC21XXs. Battery Charging The Four-slot Charge Only cradle can charge up to four MC21XXs simultaneously. To charge the MC21XX: 1. Slide the MC21XX into the cradle slot.
Accessories 6-5 Four-slot Ethernet Cradle CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page 7-2. The Four-slot Ethernet cradle: • Provide 5.4 VDC power for operating the MC21XX and charging the battery. • Simultaneously charges up to four MC21XXs. • Connects the MC21XX to an Ethernet network. Battery Charging The Four-slot Ethernet cradle can charge up to four MC21XXs simultaneously. To charge the MC21XX: 1.
6-6 MC21XX Series User Guide Speed LED The green Speed LED lights to indicate that the transfer rate is 100 Mbps. When it is not lit it indicates that the transfer rate is 10 Mbps. Link LED The yellow Link LED blinks to indicate activity, or stays lit to indicate that a link is established. When it is not lit, it indicates that there is no link.
Accessories 6-7 Four-slot Spare Battery Charger CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page 7-2. The Four-slot Spare Battery Charger simultaneously charges up to four spare batteries. Spare Battery Charging To charge up to four spare batteries: 1. Insert the spare battery into the spare battery charging slot, contact end first. 2. Pivot the battery down into the charging slot.
6-8 MC21XX Series User Guide Modem Adapter Cable/Modem Dongle Use the Modem Adapter Cable and Modem Dongle to enable data communication between the MC21XX and a host computer, remotely through the phone lines, and synchronizes information between the MC21XX and a host computer.
Accessories Setup Connecting to the MC21XX Latch (up position) Latch (down position) Modem Adapter Cable Modem Dongle Figure 6-7 Modem Dongle Setup CAUTION Do not connect the modem's 15-pin connector into a VGA port of a host computer.
6 - 10 MC21XX Series User Guide Using the Correct Telephone Line Type Use a standard analog phone line, as in most households. In an office, use a line connected to a fax machine or modem. In a hotel, request a room with a standard phone line or data port. If necessary, check with the local phone company or administrator to make sure you are using the right type of line before sending data. NOTE If using a phone, connect the cord from the phone to the Phone port on the modem.
Accessories 6 - 11 USB ActiveSync/Charge Cable The USB ActiveSync/Charge cable: • Provide the MC21XX with operating and charging power when used with the approved power supply. • Synchronize information between the MC21XX and a host computer. With customized or third party software, it can also synchronize the MC21XX with corporate databases. • Provide USB connection through the USB pass-through port for communication with a USB device, such as a host computer.
6 - 12 MC21XX Series User Guide Figure 6-9 USB Charge Cable 2. Slide the bottom of the MC21XX into the connector cup of the USB ActiveSync/Charge cable. 3. Slide the two latches on the cable cup up to lock the cup to the MC21XX. 4. The LED Indicator indicates the MC21XX battery charging status. The battery usually charges in less than four hours. See, Table 1-1 on page 1-5 for charging status indications. 5. When charging is complete, slide the two latches down and remove the cable cup.
Accessories 6 - 13 Holster The holster provides a holder for the MC21XX. Figure 6-10 Holster The holster holds the MC21XX on a belt or waist band. Slide the MC21XX into the holster with the screen facing the user.
6 - 14 MC21XX Series User Guide Handstrap Use the optional handstrap to securely hold the MC21XX. Loop Hook Material Loop Material Pen Stylus Holder Mini Stylus Holder Thick Belt Buckle Thin Belt Figure 6-11 Handstrap Installation To install the handstrap: 3 Strap Tab 2 Loop 1 Mounting Slots Figure 6-12 Feed Loops Through Mounting Slots 1. Feed both loops through the two mounting holes. 2. Slide the loops over the strap tab. 3. Press the tab down to secure. 4.
Accessories 6 - 15 5 4 6 Figure 6-13 Connect Handstrap to Handstrap Bar 5. Feed the end of the thick belt through the buckle. 6. Feed the end of the thin belt through the buckle. Removal To remove the handstrap: 1. Pull the belt through the buckle. 2. Pull the belt through the handstrap bar. 3. Lift the strap tab. 4. Lift both loops off the strap tab. 5. Pull loops through the mounting slots.
6 - 16 MC21XX Series User Guide Lanyard Use the optional lanyard to hold the MC21XX. Buckle Belt Mini Stylus Holder Pen Stylus Holder Figure 6-14 Lanyard Installation 1. Feed the ends of both belts through the handstrap bar. 5 2 1 3 Figure 6-15 Lanyard Installation 2. Feed the end of the thick belt through the buckle. 3. Feed the end of the thin belt through the buckle. Removal To remove the lanyard: 1. Pull the belt through the buckle. 2. Pull the belt through the handstrap bar.
Accessories 6 - 17 Mini Stylus To attached the mini stylus to the MC21XX: 1. Feed one loop of the tether into the mini stylus slot. Figure 6-16 Attach Tether to Mini Stylus 2. Thread the other end of the tether through the loop. 3. Feed the end of the tether through the hole in the handstrap bar. Figure 6-17 Attach Mini Stylus to MC21XX 4. Thread the mini stylus through the loop of the tether.
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Chapter 7 Maintenance & Troubleshooting Introduction This chapter includes instructions on cleaning and storing the MC21XX, and provides troubleshooting solutions for potential problems during MC21XX operation. Maintaining the MC21XX For trouble-free service, observe the following tips when using the MC21XX: • Do not scratch the screen of the MC21XX. When working with the MC21XX, use the supplied stylus or plastic-tipped pens intended for use with a touch-sensitive screen.
7-2 MC21XX Series User Guide • A screen protector is applied to the MC21XX. Motorola recommends using this to minimize wear and tear. Screen protectors enhance the usability and durability of touch screen displays. Benefits include: • Protection from scratches and gouges • Durable writing and touch surface with tactile feel • Abrasion and chemical resistance • Glare reduction • Keeping the device’s screen looking new • Quick and easy installation.
Maintenance & Troubleshooting 7-3 • In the event of a battery leak, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. • If you suspect damage to your equipment or battery, contact Motorola Enterprise Mobility support to arrange for inspection. Cleaning CAUTION Always wear eye protection. Read warning label on compressed air and alcohol product before using.
7-4 MC21XX Series User Guide • Cotton tipped applicators • Isopropyl alcohol • Can of compressed air with a tube. Cleaning the MC21XX Housing Using the alcohol wipes, wipe the housing including keys and in-between keys. Display The display can be wiped down with the alcohol wipes, but care should be taken not to allow any pooling of liquid around the edges of the display. Immediately dry the display with a soft, non-abrasive cloth to prevent streaking.
Maintenance & Troubleshooting 4. 7-5 All sides of the connector should also be rubbed with the cotton tipped applicator. CAUTION Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face. 5. Spray compressed air in the connector area by pointing the tube/nozzle about ½ inch away from the surface. 6. Ensure that there is no lint left by the cotton tipped applicator, remove lint if found. 7.
7-6 MC21XX Series User Guide Troubleshooting MC21XX Table 7-1 Troubleshooting the MC21XX Problem MC21XX does not turn on. Cause Solution Main battery not charged. Charge or replace the main battery. Main battery not installed properly. Ensure the battery is installed properly. See Install Main Battery on page 1-4. System crash. Perform a warm boot. If the MC21XX still does not turn on, perform a cold boot. For more information see, Resetting the MC21XX on page 2-12. Battery failed.
Maintenance & Troubleshooting 7-7 Table 7-1 Troubleshooting the MC21XX (Continued) Problem Tapping the window buttons or icons does not activate the corresponding feature. Cause Solution Touch screen not calibrated correctly. Re-calibrate the screen. Tap Start > Control Panel > Stylus > Calibration tab. Tap the Recalibrate button. Alternatively, press Blue button and ESC. MC2100 does not have a touch screen. Normal operation. The system crashed. Warm boot the system.
7-8 MC21XX Series User Guide Single-slot USB Cradle Table 7-2 Troubleshooting the Single-slot USB Cradle Symptom Possible Cause MC21XX battery is not charging (LED Indicator does not light). Cradle is not receiving power. Ensure the power cable is connected securely to both the cradle and to AC power. MC21XX was removed from cradle too soon. If the MC21XX battery is fully depleted, it can take up to five hours to fully recharge a battery. No battery installed. Install battery. Battery is faulty.
Maintenance & Troubleshooting 7-9 Four-slot Charge Only Cradle Table 7-3 Troubleshooting the Four-slot Charge Only Cradle Problem Cause Solution MC21XX battery is not charging (Indicator does not light). Cradle is not receiving power. Ensure the power cable is connected securely to both the cradle and to AC power. No battery installed. Install battery. Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery. MC21XX was removed from cradle too soon.
7 - 10 MC21XX Series User Guide USB ActiveSync/Charge Cable Table 7-5 Troubleshooting the USB ActiveSync/Charge Cable Symptom MC21XX battery is not charging (LED Indicator does not light). During data communication, no data was transmitted, or transmitted data was incomplete. Possible Cause Solution Cable is not receiving power. Ensure the power cable is connected securely to both the cable and to AC power. No battery installed. Install battery. Battery is faulty.
Appendix A Specifications MC21XX and Accessory Technical Specifications Table A-1 summarizes the MC21XX technical specifications and intended operating environments. Table A-1 MC21XX Technical Specifications Item Description Physical Characteristics Dimensions 171.7 mm L x 60.9 mm W x 34.1 mm D (6.76 in L x 2.40 in W x 1.24 in D) Weight (including battery) MC2100: 228 g (8.04 oz) MC2180: 236 g (8.32 oz) Display 2.
A-2 MC21XX Series User Guide Table A-1 MC21XX Technical Specifications (Continued) Item Description Performance Characteristics CPU Marvell PXA320 processor at 624 MHz Operating System Microsoft® Embedded CE 6.0 Core Memory 128 MB RAM/256 MB Flash Output Power USB: 5 VDC @ 300 mA max.
Specifications Table A-1 MC21XX Technical Specifications (Continued) Item Description Data Capture Specifications Options Linear imager 1D laser scanner 2D imager Linear Imager Specifications Optical Resolution 5 mil minimum element width Roll ± 25° from vertical Pitch Angle ± 65° from normal Skew Tolerance ± 50° from normal Ambient Light Sunlight - 9,690 Lux Artificial Light - 4,845 Lux Scan Rate 50 scans/sec Scan Angle 53.
A-4 MC21XX Series User Guide
Appendix B Keypad Introduction The MC21XX is available with a 27-key keypad. NOTE For information about using the soft keyboard input panel. For more information, see Entering Information Using the Keyboard Input Panel on page 2-12. 27-Key Keypad The 27-key keypad contains a Power button, application keys, navigation pad and function keys. The keypad is color-coded to indicate the alternate function key (blue) values and the alternate ALPHA key (orange) values.
B-2 MC21XX Series User Guide ESC Figure B-1 27-Key Keypad Table B-1 27-Key Descriptions Key Description Power Powers the MC21XX screen on and off (resume and suspend). Scan (yellow) Used in scanning applications, press to scan a bar code. This key has the same function as activating the side mounted scan buttons. Navigation Pad Moves up, down, left and right from one item to another. Increases/decreases specified values. ESC Produces the ESC function by default.
Keypads B-3 Table B-1 27-Key Descriptions (Continued) Key Description Numeric/Alpha/Special Function Numeric, alpha or special function keys. Numeric by default. Produces a special function when the blue FUNC key is activated. Produces alpha values when the orange ALPHA key is activated. In Alpha state, produces the lower case alphabetic characters on the key. Each key press produces the next alphabetic character in sequence.
B-4 MC21XX Series User Guide Table B-2 27-key Keypad Input Modes Orange Key (Alpha Lowercase Mode) Numeric Mode Key 1st Press 2nd Press 3rd Press Orange + Shift Keys (Alpha Uppercase Mode) 4th Press 1st Press 2nd Press 3rd Press 1 1 See Note 2 2 2 a b c A B C 3 3 d e f D E F 4 4 g h i G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r P Q R 8 8 t u v T U V 9 9 w x y W X Y 0 0 space . .
Keypads B-5
B-6 MC21XX Series User Guide
GLOSSARY Numeric 802.11/802.11abgn. A radio protocol that may be used by the Motorola radio card. A Access Point. Access Point (AP) refers to Motorola’s Ethernet Access Point. It is a piece of communications equipment that manages communications between the host computer system and one or more wireless terminals. An AP connects to a wired Ethernet LAN and acts as a bridge between the Ethernet wired network and IEEE 802.11 interoperable radio-equipped mobile units, such as a MC21XX.
Glossary - 2 MC21XX Series User Guide B Bar. The dark element in a printed bar code symbol. Bar Code. A pattern of variable-width bars and spaces which represents numeric or alphanumeric data in machine-readable form. The general format of a bar code symbol consists of a leading margin, start character, data or message character, check character (if any), stop character, and trailing margin. Within this framework, each recognizable symbology uses its own unique format. See Symbology. Bar Code Density.
Glossary - 3 but are optional for other symbologies. Using check digits decreases the chance of substitution errors when a symbol is decoded. Codabar. A discrete self-checking code with a character set consisting of digits 0 to 9 and six additional characters: (“-”, “$”, “:”, “/”, “,” and “+”). Code 128. A high density symbology which allows the controller to encode all 128 ASCII characters without adding extra symbol elements. Code 3 of 9 (Code 39).
Glossary - 4 MC21XX Series User Guide Element. Generic term for a bar or space. EMDK. Enterprise Mobility Developer’s Kit. Encoded Area. Total linear dimension occupied by all characters of a code pattern, including start/stop characters and data. ESD. Electro-Static Discharge ESN. Electronic Serial Number. The unique hardware number associated with a cellular device, which is transmitted to the system when the device communicates with the cellular system. Ethernet. Ethernet communication port.
Glossary - 5 IEC (825) Class 1. This is the lowest power IEC laser classification. Conformity is ensured through a software restriction of 120 seconds of laser operation within any 1000 second window and an automatic laser shutdown if the scanner's oscillating mirror fails. Interleaved 2 of 5. A binary bar code symbology representing character pairs in groups of five bars and five interleaved spaces. Interleaving provides for greater information density.
Glossary - 6 MC21XX Series User Guide LED Indicator. A semiconductor diode (LED - Light Emitting Diode) used as an indicator, often in digital displays. The semiconductor uses applied voltage to produce light of a certain frequency determined by the semiconductor's particular chemical composition. Light Emitting Diode. See LED. M MC. MC21XX. MIL. 1 mil = 1 thousandth of an inch. MIN. Mobile Identification Number. The unique account number associated with a cellular device.
Glossary - 7 R RAM. Random Access Memory. Data in RAM can be accessed in random order, and quickly written and read. Reflectance. Amount of light returned from an illuminated surface. Resolution. The narrowest element dimension which is distinguished by a particular reading device or printed with a particular device or method. RF. Radio Frequency. Router. A device that connects networks and supports the required protocols for packet filtering.
Glossary - 8 MC21XX Series User Guide Subnet Mask. A 32-bit number used to separate the network and host sections of an IP address. A custom subnet mask subdivides an IP network into smaller subsections. The mask is a binary pattern that is matched up with the IP address to turn part of the host ID address field into a field for subnets. Default is often 255.255.255.0. Substrate. A foundation material on which a substance or image is placed. Symbol.
INDEX Numerics 27-key keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 2-D bar codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 802.11b/g/n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x A accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 four-slot charge only cradle . . . . . . . . . . . . . . . . 6-4 four-slot cradles battery charging . . . . . . . . . . . . . . . . . . . . . .
Index - 2 MC21XX Series User Guide charging battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 charging, temperature range . . . . . . . . . . . . . . . . . . . 1-5 cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 clock, display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 cold boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12, 4-3 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index - 3 hard reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 power on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 soft reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 warm boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 MSP Agent . . . . . . . . . . . . . . . . . . . . .
Index - 4 MC21XX Series User Guide U unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 updates, documentation . . . . . . . . . . . . . . . . . . . . . . . xii USB charging Cable . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 USB charging cable . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 USB port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 using stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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