MG8702 DOCSIS 3.
PACKAGED WITH YOUR MG8702 DEVICE Power adapter Coax wrench Ethernet cable Velcro ® cable organizer Para una Guía de Inicio Rápido en español, por favor vaya a www.motorolanetwork.
LET’S GET STARTED 1. If you don’t have cable Internet service, please call your cable service provider to sign up. Mention that your MG8702 device supports DOCSIS 3.1, the fastest cable modem service standard available, as well as the top speeds of any DOCSIS 3.0 service. 2. Disconnect any existing modems and routers on your network. CONNECTING TO A COAX CABLE Connect your MG8702 device to a “live” coax cable (see image on next page).
MG8702 BUTTONS AND PORTS USB 3.0 port WPS button WLAN button (WiFi on/off) RESET button ETHERNET ports (1-4) You can connect a computer, smart TV, game console, or other Ethernet-capable device to any of these 4 LAN ports. COAX Connect a “live” coax cable (not included) to the modem’s COAX connector as discussed above. Use the wrench to tighten the nut finger-tight: Do not overtighten. ON/OFF button POWER Connect the supplied power adapter between the power jack and an electrical outlet.
PREPARE TO ACTIVATE 1. Power up your connected cable modem/router by pushing the On/ Off button in until it clicks. Wait for the online connection light ( for 3.0, or for 3.1) to stop flashing and remain lit. This may take up to 15 minutes. 2. Keep your cable Internet service account number handy during the activation process. This number can be found by logging into your online cable service account, or by looking at a recent cable bill. 3.
ACTIVATE WITH YOUR SERVICE PROVIDER Some providers will allow you to activate your device by calling them, but most others — like Cox — prefer that you activate online. In this case, open up a Web browser on a computer that’s plugged into one of the MG8702 device’s Ethernet ports. Once connected, find your provider’s website, go to their activation page, and follow the onscreen instructions.
SERVICE PROVIDERS Here is a list of phone numbers for some major cable service providers: (Note that this list is subject to change.
SMART WIFI, HAPPIER HOME Your device is powered by the Minim App, which enables you to: • Personalize your system settings • Test your device speeds and signal • Secure your privacy and data • Assign devices to family profiles • Set schedules, content filters, safe search To get started, download the Minim app at my.minim.
CONFIGURATION MANAGER The Configuration Manager is an alternative method of adjusting your WiFi and device settings. We strongly suggest that you do this by using the Minim App. However, you may need to use the Configuration Manager if: • You want to change the wireless network name and password without using the App.
To access the MG8702 Configuration Manager: 1. Open your Web browser, type 192.168.0.1 into the address bar, and press the Enter key. Note: You may see security warnings pop up when you press Enter. To reduce the risk of unauthorized access, your MG8702 device was equipped with a self-signed certificate and designed to accept access via secure http (https) only.
If you want to keep your current network name and password within the Configuration Manager: 1. Follow the instructions on the Wireless Initial Setup page to enter the network name and password for your original network, paying close attention to the upper and lower case characters. You may have a wireless network name and password for the 2.4 GHz band only, or both the 2.4 GHz and the 5 GHz bands. 2. Press Save. You will see a screen confirming your settings.
WIRELESS ROUTER PERFORMANCE Note that wireless performance depends on a number of factors. Please keep these things in mind: • Where possible, place the MG8702 device in a central location so it can connect to your other wireless devices. • Try to avoid high interference by keeping the MG8702 device away from Bluetooth headsets and stereos, microwave ovens, wireless printers, and 2.4 GHz cordless phones and base stations.
USB 3.0 PORT A USB 3.0 port is located on the back of the MG8702, which can be used for File Sharing by the devices on your local network. 1. Log in to the Configuration Manager (see Configuration Manager section above). Navigate to Advanced > Advanced Router > File Sharing. If it isn’t already checked, click the Enable checkbox for Windows File Sharing (SAMBA), and click Save. 2. Plug your USB flash drive into the MG8702 device USB port. 3.
FRONT PANEL LIGHTS During power up, the lights will blink for about a minute. Light Power Downstream Upstream Online 2.
TROUBLESHOOTING TIPS What if I can’t make an Internet connection right after installation? 1. Turn the modem that provides your Internet connection off for at least 10 seconds, then on, to see if that fixes the problem. 2. Check the connections you’ve made to your device. Power and coax connections are required, and up to 4 Ethernet connections are optional. Are those connections strong? Be sure that the coax cable connection is tight enough, possibly using the coax wrench to carefully tighten a bit more.
outage or some other service issue. Sometimes a service outage also affects your TV service, be sure to check that as well. What if I am connected wirelessly, but my connection seems slow or keeps dropping? 1. Be sure you know what speed you’re paying for. 2. Check your Minim App to view each device’s speed and WiFi signal strength and to run Internet speed tests to check for bottlenecks. 3. If you don’t have the app, check the speed with a computer plugged into one of the modem’s Ethernet ports.
How do I check to see if my cable modem is approved by my cable service provider? 1. Leading cable service providers have a list of certified cable modems for each of their Internet speeds. 2. You can check the list for your service provider or find more information about certifications at www.motorolanetwork.com/ services What if I don’t know my MG8702 device’s Wireless Network Name/SSID or Security Key/Password? 1. Refer to the photo you took of the label on the bottom of your router.
What if I think that wireless devices are interfering with my MG8702 device wireless router? 1. First, make sure that your MG8702 device has been placed as far away from interfering devices — like Bluetooth transmitters and neighboring WiFi routers — as possible. Then, try to pick a lesserused wireless channel for your MG8702 device by going into your MG8702 device’s Configuration Manager. 2. Click the Advanced button at the top of the page, then click the Wireless and Scan menu items on the left panel.
WE’RE HERE TO HELP YOU Feel free to visit our support Website or call our support specialists. Our Website features helpful Motorola Mentor information, as well as information about returns and warranty information. Web: www.motorolanetwork.com/support Email: support@motorolanetwork.com Phone: 800-753-0797 or 617-753-0562 LIMITED WARRANTY MTRLC LLC warrants this product against defects in material and workmanship for a warranty period of 2 years. To read the full warranty, please go to: www.
SAFETYPRECAUTIONS These precautions help protect you and your MG8702. • Do not put the MG8702 or its power adapter in water, since this is a shock hazard. • The MG8702 should normally be installed indoors. If you use it outdoors, protect it from moisture and be careful about temperature. • Your MG8702 should be operated in an environment that’s between 32 and 104° Fahrenheit (0 to 40° Centigrade). • Your MG8702 should not be in a confined space.
