Quick Start DOCSIS 3.
Packaged with your MG8702 modem/router Power Cube Ethernet Cable Coax Wrench Velcro® Cable Organizer Para una Guía de Inicio Rápido en español, por favor vaya a www.motorolanetwork.
Let’s get started If you don’t have cable Internet service, please order that from your cable service provider. MG8702 supports DOCSIS 3.1, the fastest cable modem service standard. Your MG8702 also supports all speeds of any DOCSIS 3.0 services. Now connect your MG8702 as shown on the next panel. Connecting to a Coax Cable Please see the connection photo on the next panel. You connect your MG8702 to a “live” coax cable. Sometimes a cable will already be available.
USB Port WPS button WLAN button WiFi on/off button RESET ETHERNET (LAN 1-4) You can connect a computer, HDTV, game station, or other Ethernet-capable device to any of these 4 LAN ports. COAX Connect a “live” coax cable to the modem’s COAX connector as discussed above. (Tighten the nut so it’s finger tight. You may want to use the supplied wrench. Make the connection snug but not overtight.) ON/OFF button POWER Connect the supplied power cube between the power jack and an electrical outlet.
Prepare to activate By now you should have: • Subscribed to cable Internet service. • Connected your MG8702. • Powered up your cable modem/router. To do this, the On/Off button needs to be On (Push the button in until it clicks). Wait for the online connection light ( for 3.0, or for 3.1) to stop flashing and remain solidly lit. This may take up to 15 minutes. You should have a recent cable bill handy because it has your account number and you’ll probably need that.
For Comcast XFINITY Users Only: If the activation page does not appear, please go to xfinity.com/activate for more information and to activate your modem. Here is a list of phone numbers for some major cable service providers. (Note that this list is subject to change.
Configuration Manager You may not need to use the MG8702’s Configuration Manager. Here are some reasons for using it: • You want to change the wireless network name and password. For instance, maybe you want a more easily remembered name, or you're replacing a router and want to use your existing WiFi Network Name (SSID) and/or WiFi Password/Key instead of the unique ones that come with the MG8702. (See WiFi setup page.) • You want to set up special Internet gaming settings.
Wireless Router As noted before, the MG8702 has a unique Wireless Network Name/SSID and Wireless Security Key/Password printed on the MG8702’s bottom label. Set up your wireless devices to work with this SSID and security key, or the SSID and security key you specified, if you changed them. Note that wireless performance depends on a number of factors. Please keep these things in mind: • Where possible, put the MG8702 in a central place so that it’s not too far away from your other wireless devices.
WiFi setup if you want to keep your current network name and password If your Motorola modem/router is replacing a modem/router or router with WiFi capability, we strongly recommend that you keep using the original WiFi network name (SSID) and password that you were using on the modem/router or router that you’re replacing. This will allow all your WiFi devices to keep working without a new WiFi setup.
where you should enter the following information in lower case, then click OK. User Name: admin Password: motorola 3. After you click OK, the Basic Status page should appear. Enter the Wireless Network Name and Password for the 2.4 GHz band for your original network, making sure to be accurate and to use the same upper and lower case characters you used for your original network. Then enter the Wireless Network Name and Password for the 5 GHz band you’ve been using, if any.
Front Panel Lights During Power up, the lights will blink for about a minute. LIGHT Power Downstream Upstream Online 2.
Green USB Rear Panel Ethernet LAN port(s) Green or Amber Blinking: ON: USB is synching ?? Light will remain solid when USB port is in use Blinking: Ethernet data is flowing Green: Connected at 1 Gbps Amber: Connected at 10 or 100 Mbps OFF: No connection † If a blue light blinks continuously, this indicates partial service (at least one designated channel has not completed bonding). You should still get high Internet speeds, but your service provider may want to know so they can adjust their network.
Troubleshooting Tips • • • • • • • • • • What if I can’t make an Internet connection right after installation? First turn your MG8702 off for at least 8 seconds, then on, to see if that fixes the problem. Check the connections you’ve made to your MG8702. Power and coax connections are required, and up to 4 Ethernet connections are optional. Are those connections good? Be sure that the coax cable connection is tight enough, possibly using the coax wrench.
• • • • • • What if I’m getting Internet service but my speed is disappointing? Be sure you know what speed you’re paying for. Check the speed with a computer plugged into one of the modem’s Ethernet ports. Use one of the tools found when you search the phrase: broadband speed test. Make sure your computer's LAN port supports gigabit rates (1000BT or GE). You will need this to achieve service speeds of 100 Mbps or greater.
What if I don’t know my MG8702’s Wireless Network Name/SSID or Security Key/Password? The default values are printed on the bottom label of the MG8702. Use these unless you changed them. If you changed them, try to remember where you put the new values. If you have a device that connects wirelessly to the MG8702, it may show the Wireless Network Name/SSID and Password. You can also find this information in the MG8702 Configuration Manager.
We like to help. Please visit our support Website or call our support specialists. Our Website has our Motorola Mentor information, and also provides returns and warranty information. www.motorolanetwork.com/support Email: support@motorolanetwork.com Phone: 800-753-0797 or 617-753-0562 Our full-length user manual is available at www.motorolanetwork.com/MG8702manual Limited Warranty MTRLC LLC warrants this product against defects in material and workmanship for a warranty period of 2 years.
Safety Precautions These precautions help protect you and your MG8702. Do not put the MG8702 or its power cube in water, since this is a shock hazard. The MG8702 should normally be installed indoors. If you use it outdoors, protect it from moisture and be careful about temperature. Your MG8702 should be operated in an environment that’s between 32 and 104° Fahrenheit (0 to 40° Centigrade). Your MG8702 should not be in a confined space.
