Motorola ML1000/ML1100 4-Line Wireless Phone System with Digital Receptionist and Digital Answering System Full User Guide For use with Motorola ML1000 Base Station and Motorola ML1100
1 Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number, Ringer Equivalence Number (REN), a product identifier in the format US: AAAEQ##TXXXX.
interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five. Interference Information This device complies with Part 15 of the FCC Rules and the Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation.
CAUTION: RISK OF ELECTRIC SHOCK DO NOT OPEN WARNING: TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. 4 THE LIGHTNING FLASH AND ARROW HEAD WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF “DANGEROUS VOLTAGE” INSIDE THE PRODUCT. CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
1 2 3 4 5 6 7 Equipment Approval Information........................................................................2 Introduction..................................................................................................................7 Important Safety Instructions...............................................................................7 Features.........................................................................................................................9 Parts Checklist.........
12 Transferring and Conferencing........................................................................... 21 12.1 12.2 13 Intercom Calls............................................................................................................ 21 13.1 13.2 14 Answering System On/Off............................................................................................................. 23 Playing Messages............................................................................................
2 Introduction Your Motorola multi-line / 4-line phone is a full-featured phone ideally suited for home or office use. It is designed to receive calls on up to four incoming telephone lines and serve up to 9 extensions. It also features a Digital Receptionist which will answer and redirect incoming calls to other extensions in the system. It is possible to expand your system with the additional purchase of the Motorola ML1100 Wireless Deskphone or the Motorola ML1200 Cordless Handset.
18. Use caution when installing or modifying telephone lines to prevent electrical shock and/ or fire. 19. Under the following conditions, unplug this product from the wall outlet and refer servicing to qualified service personnel: (a) The power supply cord or plug is damaged or frayed. (b) The product has been exposed to rain or water. (c) The product does not operate normally by following the operating instructions. (d) The product’s cabinet has been damaged.
14. Do not store this product, or the battery(ies) provided with or identified for use with this product, in high-temperature areas. Batteries that are stored in a freezer or refrigerator for the purpose of extending shelf life should be protected from condensation during storage and defrosting. Batteries should be stabilized at room temperature prior to use after cold storage. 15.
5 Parts Checklist Make sure your package includes the following items: • Corded base • Corded handset • Corded handset cord • AC power adaptor • 4 x 2-line telephone cords (Motorola ML1000 only) • Wall mount telephone cord (Motorola ML1000 only) • Desk stand • 2.5mm to 3.5mm audio cable NOTE Digital Security System Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line.
6 Base Layout A B C D E F G H I J K L M A Extension Status Indicators B Extension / Programmable Feature Keys C Answering System Button / Indicator D 3 Softkeys E Line Buttons / Indicators F Navigation Button G Do Not Disturb (DND) H Mute I Headset Button / Indicator J Volume Up K Volume Down L Hold M Speakerphone 11
7 Connections and Setup 7.1 Important Installation Information • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch uninsulated telephone wires or terminals unless the telephone line is disconnected from the network. • Use caution when installing or modifying telephone lines. • Temporarily disconnect any other equipment connected to the telephone. 7.
For pluggable equipment, the socket-outlet (power adaptor) shall be installed near the equipment and shall be easily accessible. Caution: To reduce risk of personal injury, fire, or damage use only the power adaptor supplied. This power adaptor is intended to be correctly orientated in a vertical or floor mount position. 1.
7.4 Connecting your System Once the Motorola ML1000 phone is set up and has dial tone, it is ready to be wirelessly connected to the other Motorola ML1100 phones and Motorola ML1200 handsets that will make up your system. Once you have unboxed and plugged in your Motorola ML1100 phone or Motorola ML1200 handset, they will be ready to register to the base. 7.4.1 1. To Register a Motorola ML1100 Wireless Deskphone to the System On your Motorola ML1000 base, press Menu softkey. 2.
8 Updating your Extension List When a handset or extension changes their name, that name will automatically be updated on the rest of the phones on the system. In certain situations, such as if a phone is temporarily removed from the system or otherwise unreachable, may require a manual update to the extension list names. 1. On your Motorola ML1000 base, press Menu softkey. 2. Using the navigation button, move the indicator to Add/Remove Phones. Press Select softkey. 3.
4. This menu will allow you to control the ring tones on each line and the intercom. Using the navigation button, move the indicator to the phone line you wish to change the tone for. When selected, each line will play sample of the ringtone. 5. Using l and r of the navigation button, select the desired ring tone. Press Select softkey when you are finished. 9.5 Tone/Pulse Dial (Motorola ML1000 only) Telephone lines in some areas may still require pulse dialing. 1. Press Menu softkey while in idle mode.
NOTE The current phone name will appear in the top left corner of the idle screen. 9.9 Intercom Auto Answer For hands-free operation, your phone can be set to answer intercom calls by automatically activating the speakerphone. This feature may also be used for room monitoring. 1. Press Menu softkey while in idle mode. 2. Using the navigation button, move the indicator to Phone Settings. Press Select softkey. 3. Move the indicator to Intercom Auto Answer and press Select softkey. 4.
9.14 1. Display Contrast Press Menu softkey while in idle mode. 2. Using the navigation button, move the indicator to Phone Settings. Press Select softkey. 3. Move the indicator to Contrast and press Select softkey. 4. Using l and r of the navigation button, adjust the contrast to your liking and press Select softkey. 9.15 1. Display Backlight Press Menu softkey while in idle mode. 2. Using the navigation button, move the indicator to Phone Settings. Press Select softkey. 3.
2. Using the navigation button, move the indicator to Factory Reset. Press Select softkey. 3. Move the indicator to Yes and press Select softkey. Confirm the action once more and the phone will reboot with the default settings. NOTE This will erase records in call history, phonebook, all greetings and all messages in the memories. 10 Basic Operation Your phone provides the convenience of accessing four separate telephone lines, each having its own phone number.
4. Press LINE button corresponding to the line the incoming call is on. This will activate speakerphone mode. 5. When finished, hang up the handset, press s or h. 10.6 1. Switching Between the Speakerphone, Handset and Headset To switch to the speakerphone, press s. Replace the handset in the cradle. 2. To switch to the handset, lift it out of the cradle. The speakerphone or headset mode will switch off automatically. 3.
11.2 Releasing a Call from Hold Once a call is placed on hold, it can be released from hold on any phone on the system that has access to that phone line. Press the corresponding LINE button or HOLD to release that line’s call from hold. The call will now be active on the speakerphone. If you wish to change modes, either lift the handset or press h after pressing LINE button. 12 Transferring and Conferencing 12.1 1. Transferring a Call to Another Station While on an active call, press X-fer softkey.
NOTE Each phone can store up to 99 caller ID records. When the memory is full, a new call record automatically replaces the oldest call in memory. 14.2 1. Storing a Caller ID Record in the Phonebook Using u and d of the navigation button, scroll to the desired call record. Press View softkey. This will bring up the detailed record of the call. Press Store softkey. 2. You will be prompted to add a name to the phonebook record. Using the alphanumeric dial pad, enter a name up to 16 characters.
15.3 1. Adding a New Phonebook Record Press Ph.Book and then New softkey to create a new phonebook record. 2. You will be prompted to add a name to the phonebook record. Using the alphanumeric dial pad, enter a name up to 16 characters. More than one letter is stored in each of the number keys. For example, to enter “Lorraine,” press the 5 key three times for the letter L, press the 6 key three times for the letter O, press the 7 key three times for the letter R, and so on.
handset, lift it out of the cradle after selecting Play Messages. To stop playback of messages, press Stop softkey at any time. 16.3 Deleting Messages To delete the message that is currently playing, press Delete softkey. You will be asked to confirm the deletion by pressing Yes or No softkeys. To delete all old messages on the Answering System, move the indicator to Delete All Old and press Select softkey. You will be asked to confirm the deletion by pressing Yes or No softkeys. 16.4 1.
NOTE Your memo will be stored with your other incoming messages in your inbox. To hear it again, play your messages. 16.9 Two-Way Recording If you are on an active call, you can record a phone conversation. 1. While on a call, press Rec softkey to begin recording the conversation. 2. If you want to end, press Stop softkey to stop recording. This is considered standard message and will be included in the message counter.
16.13 Answer Delay This sets the number of rings before the Answering System picks up the call. 1. Press Menu softkey while in idle mode. 2. Using the navigation button, move the indicator to Answering System. Press Select softkey. 3. Move the indicator to Answer Delay and press Select softkey. 4. Choose either 2 Rings up to 7 Rings, or Toll Saver. The default is 2 Rings. 5. Press Select softkey to save. NOTE Toll Saver can save you the cost of a call when you access your message from another phone.
17.2 Digital Receptionist Greetings There are three different Digital Receptionist outgoing messages. They are Day Greeting, Night Greeting and Auxiliary Greeting. Day Greeting is played during the time you set as day time. Night Greeting is played during the time you set as night time. This can be helpful if you want different messages played during and after business hours. The default greeting for both greetings is “Hello, please enter your party’s extension.
3. Move the indicator to Night Time: On/Off and press Select softkey. 4. Choose either On or Off and press Select softkey. 17.7 Setting Up Office Hours The default office hours are set from 8:00am to 5:00pm. If the Night Time feature is active, the Day Greeting will play during these hours. After these hours, the Night Greeting will play. You may also customize these hours to match your own office hours. 1. Press Menu softkey while in idle mode. 2.
18.3 1. Playing your Custom Music on Hold through the Auxiliary Port Plug a compatible device into the provided auxiliary cord and plug that cord into the headset port. 2. Press Menu softkey while in idle mode. 3. Using the navigation button, move the indicator to Music on Hold. Press Select softkey. 4. Select M.O.H. Source option and press Select softkey. 5. Select Auxiliary In and press Select softkey. As long as that device is plugged in and playing, it will be heard by all held calls on the system.
19 Troubleshooting Operation by battery • If the power cord is not plugged into the base unit, and the battery is available the unit will enter Battery Operation Mode. The Battery Operation Mode is designed to allow users to continue use of the phones during a power outage and is not intended for prolonged use. Low Battery shows in the display • The 5 AAA batteries need replacing or are improperly installed or not installed at all. No dial tone • Check or repeat installation steps.
Date/Time setting is restored to default setting • This maybe caused by power failure. Set Date/Time again. Intercom does not function correctly • Make sure all extension phones are properly registered to the Motorola ML1000 base. • Make sure all extension phones are within range of the Motorola ML1000 base and there are no major sources of interference nearby. Causes of poor reception • Aluminum siding. • Foil backing on insulation.
20 General information Cleaning • Clean the phone with a damp (not wet) cloth, or an anti-static wipe. • Never use household polish as this will damage the product. Never use a dry cloth as this may cause static shock. Environmental • Do not expose to direct sunlight. • The phone may become warm when the batteries are being charged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage, do not place the product on antique / veneered wood.
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Communication Services. Defects, damages, or the failure of Products or Accessories due to any communication service or signal you may subscribe to or use with the Products or Accessories is excluded from coverage. How to Obtain Warranty Service or Other Information? For service or information, please contact Customer Services on: 1-833-468-1468. You will receive instructions on how to ship the Products or Accessories at your expense and risk, to a MZGW Authorized Repair Center.
Manufactured, distributed or sold by Meizhou Guo Wei Electronics Co. LTD., official licensee for this product. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used under license. All other trademarks are the property of their respective owners. © 2020 Motorola Mobility LLC. All rights reserved. Issue 1.
