Cell Phone User's Guide

39Troubleshooting
Troubleshooting
we’re here to help
Crash recovery
In the unlikely event that your phone stops responding
to taps and key presses, try a quick reset. Remove the
back cover and battery (“Assemble & charge” on
page 2), then replace and switch your phone on as
usual.
Reset
To reset your phone to factory settings and erase all
the data on your phone, press Menu > Settings
> SD card & phone storage > Factory data reset
> Reset phone.
Warning: All data on your phone will be deleted. Data
on your microSD memory card will not be deleted.
Service & Repairs
If you have questions or need assistance, we're here
to help.
Go to www.motorola.com/repair
(United States) or
www.motorola.com/support
(Canada), where you can
select from a number of customer care options. You
can also contact the Motorola Customer Support
Center at 1-800-734-5870 (United States - Android
products), 1-800-331-6456 (United States - all other
products), 1-888-390-6456 (TTY/TDD United States for
hearing impaired - all products), or 1-800-461-4575
(Canada - all products).