User manual

Troubleshoot your phone
Data usage
You can track the amount of data your phone uploads and downloads.
Find it: Swipe up
> Settings > Network & internet > Mobile network > App data
usage
Data Usage screen. View current billing cycle, data usage and a breakdown of which apps use the most data.
Some apps transfer data in the background when you’re not viewing them—to help
reduce this type of data usage, swipe up
> Settings > Network & internet > Data
Saver.
Tip: To see Wi-FI data usage, tap swipe up
> Settings > Network & internet >
Wi-Fi > Wi-Fi data usage.
Note: Usage information is provided to help you manage your phone. This may not
match the amounts charged by your service provider, as they’re not measured in the
same way.
18.35 MB used
CALLING
2.00 GB
2.00 GB data warning
25 days left
0 B
Access data using mobile network
Mobile data
Connect to data services when roaming
Roaming
18.35 MB used Dec 11, 2019 - Jan 10, 2020
App data usage
Off
Wi-Fi calling
Advanced
Data warning & limit
Data warning & limit
4G Calling
Use 4G sevices to improve voice and
othercommunications (recommended)
4G (recommended)
Preferred network type
Calling, Network, Access Point Names, To disable..
Advanced
Set a warning and limit
for how much data you
use.
See the total amount of
data used for this period.
Troubleshoot your phone
Restart or remove an app
If an app locks up your phone as soon as you turn it on, restart in Safe Mode: Press and
hold the Power button. When you see the Power o option, press and hold it. Your
phone restarts with Safe mode in the lower left. Then, try removing the app.
To exit safe mode, restart your phone.
Restart your phone
In the unlikely event that your phone stops responding to touches and button presses,
try a reboot—press and hold the Power button until the screen goes dark and your
phone restarts.
Check for software update
To manually check for updates, swipe up > Settings > System > Advanced >
System updates.
Your phone downloads updates over your Wi-Fi connection (if available) or mobile
network. We recommend that you download updates over a Wi-Fi connection. These
updates can be quite large and may not be available in all countries.
For safety reasons, your phone may receive security updates automatically over mobile
network, if Wi-Fi is not available.
Note: When updating your phone, make sure you have enough battery power to
complete the update.
If the mobile network updates are not available in your country, update using a
computer. On your computer, go to www.motorola.com/update.
Reset
To reset your phone to factory settings and erase all the data on your phone, swipe
up
> Settings > System > Advanced > Reset options > Erase all data (factory
reset).
Warning: All downloaded apps and user data on your phone will be deleted. Data on
the cloud will not be deleted.