M User Guide Motorola SURFboard® SBG6580 Series Wi-Fi Cable Modem Gateway
B © 2010 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola and the Stylized M logo are registered trademarks of Motorola, Inc. All other product or service names are the property of their respective owners.
B Table of Contents Safety and Regulatory Information Introduction In the Box ..........................................................................................................................................1 Contact Information ...........................................................................................................................1 System Requirements.......................................................................................................................
B Troubleshooting Front Panel Icons and Error Conditions ...........................................................................................20 Product Specifications Software License & Warranty Software License.............................................................................................................................24 Warranty Information.......................................................................................................................
B i Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
B • Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. • Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.
B FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet, and ankles) must be at least 20 cm (8 inches). This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing.
B Restrictions on the Use of Wireless Devices In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful.
B 1 Introduction Congratulations on your purchase of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway. Before installing your new modem, please take a moment to ensure that you have all of the items listed In the Box. If you are missing items, please contact Motorola Broadband Technical Support at 1-877-466-8646.
B System Requirements The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later Windows® XP, Service Pack 2 or later Mac® 10.
B 2 Product Overview Front Panel ICON If the icon is… Then the device is… Steady Green and visible Properly connected and ready Green /*Blue and flashing In the registration process Green /*Blue and not flashing Locked onto either single (green) or multiple bonded (blue) channel Green /*Blue and flashing Green /*Blue and not flashing Scanning for an upstream (send) channel connection Connected with a non-bonded upstream channel Green and flashing Scanning for a connection Green and not flas
B About Wi-Fi Protected Security Feature (WPS) The WPS Pairing button activates any Wi-Fi Protected Security (WPS) enabled device and automatically connects it to the SBG6580 Wi-Fi network. To increase the bandwidth available for receiving and transmitting data, your service provider may implement bonded channels for the RECEIVE and SEND features. Rear Panel Note: The USB port is not included on all SBG6580 models. This guide provides instructions for Ethernet connectivity unless specified.
B 3 Installing the Modem Connecting the SBG6580 This product is for indoor use only. Do not route the USB and/or Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. 1. Verify that the coaxial cable is connected to a cable outlet. 2. Connect the other end of the coaxial cable to the Cable connector on the modem. Hand-tighten the connectors to avoid damage. 3. Plug the power cord into the power port on the modem. 4.
B Wall Mounting the Modem If you choose to mount the wireless modem on a wall, do the following before starting: • Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services. • Follow all local standards for installing a network interface unit/network interface device (NIU/NID). • Disconnect the AC power plug is from the wall outlet and verify that all cables are removed from the back of the modem before starting the installation.
B Before drilling holes in the wall, check the structure for potential damage to water, gas, or electrical lines. 1. Position and secure the wall mounting template on the wall to mark the holes. There must be .10 inch (2.5 mm) between the wall and underside of the screw head. 2. Select an appropriate depth and diameter to drill the holes to a depth of at least 1½ inches (3.8 cm).
B Wall Mounting Template Print the wall mounting template for use during installation.
B 4 Connecting to the Internet PROTECT YOUR NETWORK - CHANGE THE DEFAULT PASSWORDS! Default passwords are commonly shared on the Internet. Protect your information and your network from unauthorized access; change the modem’s default passwords BEFORE connecting to the Internet. Use an Ethernet connection to change the passwords. NEVER configure your modem over a wireless network connection. 1. Open a browser window. 2. Type in the IP address for the modem 192.168.0.1. 3.
B Testing Your Internet Connection After changing the default passwords, you are ready to connect to the Internet. 1. Open a browser window. 2. Type in www.motorola.com. If you are able to see the Motorola website, you are ready to enjoy the Internet. If you cannot connect to the Internet you may need to configure your modem. See the Configuring TCP/IP sections for additional information. Configuring TCP/IP for Windows XP 1. Click Start and then click Settings. 2. Click Control Panel. 3.
B 6. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to display the Internet Protocol Properties window. 7. Select Obtain an IP address automatically and Obtain DNS server address automatically. Click OK to save the settings, and then click OK to close the Local Area Connection Properties window. 8. Open a new browser window and type in www.motorola.com. Skip the next step if you can connect to the Motorola website. 9. Renew the IP Address if you cannot connect to the Internet.
5 B Status and Basic Settings Use the Status and Basic pages of the SBG6580 to observe how your network and modem are functioning and to perform routine maintenance tasks. Performing a System Status Check In addition to using the Status menu to change passwords, you can use it to get an at-aglance view of your system, learn the Software version currently on your modem, what devices are Connected to your network(s), run a basic Diagnostic test, and view all Event Logs.
B Using the DHCP Server Feature A DHCP (Dynamic Host Configuration Protocol) Server automatically assigns IP address to computers within a set range. Use the feature if you wish to manually configure the IP address assignment range for your network. Activate the DHCP Server 1. Select DHCP from the Basic menu. 2. Select Yes to activate the DHCP Server. 3. Enter a number for the Starting Local Address field. 4. Enter the number of CPE’s. 5. Click Apply.
B 6 Creating Wi-Fi Networks The SBG6580 supports both a Primary Wi-Fi network for you, and a guest network for visitors. You can quickly add WPS-enabled devices to your Wi-Fi network by entering a PIN or pushing a button. Create a Primary Wireless Network 1. Log on to the modem’s interface. 2. Click Wireless. 3. Click Primary Network. 4. Enable the Primary Network. 5. Disable or select the Automatic Security Configuration (WPS or SES). 6.
B Create a Guest Wireless Network 1. Log in to the modem’s interface. 2. Click Wireless. 3. Click Guest Network. 4. Enable the Guest Network. 5. Name your wireless guest network. 6.
B Create a Wi-Fi Network Using the WPS Feature You can use one of three options to add WPS-enabled devices to your Wi-Fi Network. After logging in to the modem interface, use one of the following options to add advices. Option 1 - PIN 1. Click Wireless. 2. Click Basic. 3. Select Restore Wireless Defaults and click Apply. 4. Click Primary Network. 5. Select WPS from Automatic Security Configuration pull-down menu. 6. Enter the Device Name. 7.
B 7 Setting the Parental Control Features The Parental Control features allow you to block websites, schedule Internet availability, and monitor web visits. Enable Parental Controls 1. Log in to the modem’s interface. 2. Click Parental Control. 3. Click Basic. 4. Check the Enable Parental Control box. 5. Click Apply. Create Policies to Block or Allow Content 1. Enter the name of your new policy in the Add New Policy field. 2. Click Add New Policy. 3.
B Create an Override Password An override password allows you to access blocked domains. Parents can set permissions for the network, but override blocked domains by entering the password. 1. Enter the new override password. 2. Re-enter the new password. 3. Click Apply. Add Users to the Parental Controls 1. Click User Setup. 2. Enter a name in the Add User field. 3. Select the newly created User Name from the list. 4. Check the Enable box. 5. Enter a Password.
B A Troubleshooting If the solutions listed here do not solve your problem, contact your service provider. You may have to reset the SBG6580 to its original factory settings if the gateway is not functioning properly (using the reset button will remove custom settings, including Parental Control, Firewall, and Advanced settings). MODEM PROBLEM POSSIBLE SOLUTION Power light is off • Check that the SBG6580 is properly plugged into the electrical outlet. • Check that the electrical outlet is working.
B Front Panel Icons and Error Conditions The SBG6580 front panel icons provide status information for the following error conditions: ICON STATUS IF, DURING STARTUP: IF, DURING NORMAL OPERATION: OFF SBG6580 is not properly plugged into the power outlet The SBG6580 is unplugged FLASHING Downstream receive channel cannot be acquired The downstream channel is lost FLASHING Upstream send channel cannot The upstream channel is lost be acquired FLASHING IP registration is unsuccessful The IP registr
B B Product Specifications GENERAL SPECIFICATIONS DOCSIS/EuroDOCSIS 3.0-certified (Interoperable with DOCSIS/EuroDOCSIS 1.0, 1.1, and 2.0 ) Cable Interface Network Interface F-Connector, female 75 Ω Four Gigbit (10/100/1000) Ethernet ports Wi-Fi Interface 802.11n Wi-Fi (backwards compatible with 802.11 a/b/g) Dimensions 6.6 in x 1.9 in x 6.8 in (167 cm x 50 cm x 171.7 cm) Regulatory RoHS compliant, FCC, UL listed (U.S.
B UPSTREAM QPSK and 8, 16, 32, 64, 128 QAM Modulation Maximum Channel Rate DOCSIS EuroDOCSIS 131.072 Mbps (4 channels) / 32.768 Mbps (single channel): @ 128 QAM at 6.4 MHz 131.072 Mbps (4 channels) / 32.768 Mbps (single channel): @ 128 QAM at 6.4 MHz Channel Width Symbol Rates 200 kHz, 400 kHz, 800 kHz, 1.6 MHz, 3.2 MHz, 6.
B UPSTREAM (CONTINUED) Frequency Range DOCSIS 5-42 MHz (edge to edge), EuroDOCSIS and optional DOCSIS 5 to 65 MHz edge to edge) Compatibility PC: 90496, Pentium, or later; Windows Vista™, 2000, or XP or Linux® with Ethernet connection (older versions of Windows, although not specifically supported, may work with this cable modem) Macintosh: Power PC or later; OS 9 or higher, Ethernet connection UNIX: Ethernet connection Home Networking: Ethernet router or Wi-Fi access point NETWORK Gateway DHCP, NAT, VPN t
B C Software License & Warranty SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway Motorola, Inc. Home & Networks Mobility Solutions Business (“Motorola”) 101 Tournament Drive Horsham, PA 19044 Software License IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”).
B The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS 3RD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.
B Warranty Information SURFboard SBG6580 Wi-Fi Cable Modem Gateway Home & Networks Mobility (“Motorola”) Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in mat
B These matters are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods. Retail Purchasers Only. If you purchased this Product directly from Motorola or from a Motorola authorized retail reseller, please call the Motorola toll-free number, 1-877-466-8646 for technical support or warranty service. Cable Operator or Service Provider Arrangements.
m Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. All other product or service names are the property of their respective owners. ©2010 Motorola, Inc. All rights reserved.
