User`s guide

MPC8240 and MPC8260 Emulation 157
Chapter 10: Troubleshooting the Emulator
Returning Parts to Agilent Technologies for Service
Returning Parts to Agilent Technologies for
Service
The repair strategy for this emulation solution is board replacement.
Exchange assemblies are available when a repairable assembly is
returned to Agilent Technologies. These assemblies have been set up
on the “Exchange Assembly” program. This lets you exchange a faulty
assembly with one that has been repaired, calibrated, and performance
verified by the factory. The cost is significantly less than that of a new
assembly.
To return a part to Agilent Technologies
1
Follow the procedures in this chapter to make sure that the
problem is caused by a hardware failure, not by configuration or
cabling problems.
2
In the U.S., call 1-800-403-0801. Outside the U.S., call your
nearest Agilent Technologies sales office. Ask them for the
address of the nearest Agilent Technologies service center.
3
Package the part and send it to the Agilent Technologies service
center.
Keep any parts which you know are working. For example, if only the
target interface module is broken, keep the emulation module and
cables.
4
When the part has been replaced, it will be sent back to you.
The unit returned to you will have the same serial number as the unit
you sent to Agilent Technologies.
The Agilent Technologies service center can also troubleshoot the
hardware and replace the failed part. To do this, send your entire