User Manual

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What if my phone's Caller ID doesn't display a name?
• Some callers may block their Caller ID.
• If the Caller ID displays a number but no name for some frequent callers,
check to see if you can program your phone to display a name for those
numbers.
What if my MT7711 has been working then stops
working?
• First turn your MT7711 off for at least 8 seconds, then on, to see if that fixes
the problem.
• If the MT7711’s lights don’t come on, check that the modem is getting power
from its power cube and that the MT7711’s power button is on.
• Check your MT7711 Ethernet or telephone cables, if used.
• Check with your service provider. Sometimes there’s a service outage or
some other service issue. Sometimes a service outage also affects your TV
service, so check that.
What if I’m getting Internet service but my speed is
disappointing?
• Be sure you know what speed you’re paying for.
• Check the speed with a computer using a wired Ethernet connection and
plugged into one of the modem’s Ethernet ports. Use one of the tools found
when you search the phrase: broadband speed test. Make sure your
computer's wired Ethernet LAN port supports gigabit rates (1000BT or GE).
You will need this to achieve service speeds of 100 Mbps or greater.
• If you get good speed when a computer’s directly connected to the modem,
you may have a wireless problem. In that case, please re-read the wireless
router section.