real life in real time Ojo U s e r s G u i d e
Copyright © 2005 Motorola, Inc. Copyright © 2005 WorldGate Service, Inc. All rights reserved. WorldGate and the Ojo logo are trademarks and/or service marks of WorldGate Service, Inc. Motorola, HomePlug and the stylized M logo are registered in the U.S. Patent and Trandemark Office. All other trademarked products mentioned in this document are the sole property of their respective owners. Patents are pending with respect to this product. Use of the product is subject to a license agreement.
Introducing Ojo Welcome! Thank you for choosing the Ojo™ Personal Video Phone from Motorola, a global leader in communications technology. Ojo is the first video phone to provide true-to-life video telephone calls over the Internet. Its unique design lets you make hands-free calls with full-motion video, and the camera and display screen are ideally positioned for natural, face-to-face conversations. With Ojo, you'll think that you're talking to the person next to you, rather than talking on the phone.
Table of Contents Introducing Ojo ...............................................................................i Important Safety Information ..........................................................v Installation Guidelines ...............................................................vi Battery Safety Instructions ........................................................vi FCC and Interference Information...................................................
Table of Contents Using the Basic Functions ..............................................................13 Making a Video Call .................................................................13 Making a Conventional Call.......................................................14 Receiving a Call .......................................................................14 Using Redial ............................................................................15 Adjusting the Volume During a Call ............
Table of Contents Appendix 4 – Troubleshooting........................................................34 Appendix 5 – Technical Specifications .............................................39 Personal Video Phone Technical Specifications ...........................39 Cordless Handset Techincal Specifications .................................40 Warranty ......................................................................................41 Index ..............................................................
Important Safety Information When using Ojo, follow these safety precautions to reduce the risk of fire, electric shock, and injury to persons or property: 1. Keep all slits and openings of the phone unblocked. Do not set the phone on a heating register or over a radiator. Ensure that proper ventilation is provided at the installation site. 2. Do not use while wet or while standing in water. 3. Do not use this product near water (for example, near a bath tub, kitchen sink, or swimming pool). 4.
Important Safety Information Installation Guidelines 1. Read and understand all instructions and save them for future reference. 2. Follow all warnings and instructions marked on the product. 3. Do not install this product near a bathtub, sink, or shower. 4. Operate this phone using only the power source indicated on the marking label. If you are unsure of the power supply to your home, consult your dealer or local power company. 5. Do not place this product on an unstable cart, stand, or table.
FCC and Interference Information This equipment complies with Parts 15 and 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA). A plug and jack used to connect this equipment to the premises wiring, and telephone network must comply with applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug are provided with this product.
FCC and Interference Information • Notice must be given to the telephone company upon permanent disconnection of your telephone from your line. • The FCC requires that you connect your cordless telephone to the nationwide telephone network through a modular telephone jack (USOC RJ11C/RJ11W or RJ14C/RJ14W).
FCC and Interference Information This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
License Agreement IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU USE THE OJO™ VIDEO PHONE. BY USING THE OJO VIDEO PHONE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE WITH RESPECT TO USE OF ALL PROGRAMS, PROCEDURES, RULES, DATA AND/OR ROUTINES IN OBJECT MACHINE READABLE LANGUAGE, WHICH INSTRUCT THE OPERATION OF THE OJO OR WHICH MAY BE LOADED INTO A COMPUTER FOR USE (collectively, “SOFTWARE”).
License Agreement The Software is protected by patents, copyright and other intellectual property laws and international treaty provisions. You are hereby granted a personal, nontransferable, nonexclusive, revocable license to use the Software (without making any modification thereto or copies thereof,) solely as reasonably required for your legal and proper use of the video phone, and on the terms and conditions hereinafter set forth.
License Agreement You acknowledge and understand that the Ojo video phone may not function in the event of power failure or a failure of your communication network. A power or network failure may also require a reset or reconfiguration of the Ojo video phone.
License Agreement You acknowledge and understand that Ojo Service and Motorola disclaim any and all liability associated with the above matters, and you agree to defend, indemnify, and hold harmless Ojo Service, Motorola, our affiliates and distribution/infrastructure partners and our and their officers, directors, employees, affiliates and agents, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, reasonable attorneys’ fees) arising from your bre
Getting Started What You Need To set up your Motorola Ojo Personal Video Phone, you need: • A computer with high-speed Internet connection and a router. • An active home telephone account (for conventional telephone calls). • A major credit card to establish your Ojo account. • Ojo Unit ID Number located on the box and on the bottom of your Ojo.
Getting Started Choosing a Location • Place Ojo near your cable or DSL modem and telephone jack. • Lighting should illuminate your face as you sit in front of your Ojo screen. See the lighting tips below for additional information. Ojo Lighting Tips Although we do not have the advantage of strategically placing professional quality lights in our living rooms, there are a few simple things that you can do to improve the quality of your video image.
Getting Started Installing the Battery Pack Important: Before handling batteries, read the Battery Safety Instructions. 1 Remove the battery cover from the back of the handset by pressing down on the recess and then sliding the cover down and off of the handset. 2 Insert the battery connector into the socket with the red wire to the left side of the socket. 3 Insert the battery pack into the compartment. Gently press the wires into the remaining space above the battery pack.
Getting Started Connecting Ojo Connect Ojo as described below: Power Connects to Phone Jack Connects to Router 1 Turn off the modem and router power. 2 Confirm that your modem is correctly connected to your router. 3 Plug one end of the provided Ethernet cable into the “ROUTER/MODEM” port on the back of Ojo and the other end into an open port on the router. 4 Plug one end of the telephone cable into a phone jack and the other end into the “WALL” port on the back of Ojo.
Getting Started Ojo powers on, performs a series of self-tests, and displays a series of startup screens. After a few minutes, the message “Please Call Customer Service” is displayed. Note: If you have already registered Ojo and established an Ojo account, the Ojo Home screen may be displayed instead of the “Please Call Customer Service” message. Charging the Handset After you’ve installed the handset battery pack, place the cordless handset in the handset cradle.
Getting Started Activating Ojo Before you can use Ojo, you must register and establish an Ojo account. This account enables you to make and receive video calls with other Ojo users.
Getting Started Setting the Correct Time Zone 1 From the Ojo Home screen, press or on the handset to highlight MAIN MENU, then press SELECT. The Main Menu appears. 2 Highlight and select Customize to display the Customize screen. 3 Highlight and select Time Zone and then use the or keys on the handset keypad to display the desired time zone. 4 After the desired time zone is displayed, press SELECT, and then press to save the selection. Ojo prompts you to confirm.
Getting Started Ojo Controls and Screens Lens Cover Camera Lens Video Screen Video Screen Inset Operation Buttons: TALK/SPKR END LOCATE Cradle for Cordless Handset Speaker Volume Control Buttons Cordless Handset Earpiece Handset Screen MUTE END TALK Navigation Keys ( ) Select Numeric Keypad { Microphone 8
Getting Started Screens Ojo has two screens: the video screen and the handset screen. The video screen displays: • The Ojo Home screen, used for easy navigation of Ojo’s features. • When not in use, the video screen will go blank. Pressing any key will reactivate the display.
Getting Started Navigation Keys Most Ojo screens provide instructions to follow, buttons, and an information bar. You can highlight any of the buttons using the navigation keys on the handset. Usually, the top-most option on a screen (PHONEBOOK in the example) is selected by default. Press or on the handset to highlight a button (PHONEBOOK or MAIN MENU in the example). Then press SELECT to choose the highlighted button.
Setting Up Ojo Ojo can be customized by selecting the ring tone, ring volume, LCD brightness, and your time zone. Each of these selections is accessed from the Customize screen. Note: Scroll through the options for each selection by pressing the or keys on the handset keypad. Customizing Ojo 1 From the Ojo Home screen, press or to highlight MAIN MENU. Press SELECT. The Main Menu appears. 2 Highlight and select Customize to display the Customize screen. 3 Select the desired settings.
Setting the Ring Volume 1 Highlight and select Ring Volume, and then use the or keys on the handset keypad to display the desired ring volume. Note: Ojo displays the current ring volume setting. The ring volumes will play as you scroll through the choices. 2 After the desired ring volume is displayed, press SELECT, and then press to save the selection. Ojo prompts you to confirm. 3 Use the and keys to highlight Yes, then press SELECT.
Using the Basic Functions Making a Video Call Ojo allows you to make both video and conventional telephone calls. When you make a video call, the party receiving your call must have an Ojo. To use Ojo as a conventional phone, attach a phone line (see page 4). Note: You must register Ojo before you can make or receive a video call. See “Getting Started” for the procedure. 1 Check that the Home screen is displayed. (If the Home screen is not displayed, press the END key on the handset.
Using the Basic Functions 6 If you do not want the other party to see you, slide the lens cover to the left (see page 17). The orange block covers the camera lens, and your image does not appear. In its place, a message is displayed to the other party indicating that your camera is off. Note: Whenever your camera lens is covered, a notice displayed in the video screen inset reminds you that your video privacy is on. Slide the lens cover to the right to allow the camera to display your video image.
Using the Basic Functions 3 Press TALK. You are now connected, and you can hear the caller speaking. The video screen displays live video of the person who called. Your camera is not activated automatically. Consequently, neither the caller nor you can see your video image. (Notice the ”Camera is off” message at the bottom of the screen.) 4 To turn your camera on, press SELECT. Your video image replaces the “Camera is off” message. 5 Press END, or to hang up.
Using the Basic Functions Using the Cordless Handset for Audio Privacy The speakerphone is active whenever the handset is in the cradle. For audio privacy: 1 Pick up the handset and use it as a cordless phone. To adjust the volume of the handset audio while on a call, press the volume buttons on the right side of the Ojo’s base or or on the handset. Note: The handset will lose audio if it is moved out of the base unit range during a call.
Using the Basic Functions Turning the Camera Off for Video Privacy During a Call You can shut off your camera during a call for video privacy. 1 Slide the lens cover to the left to close the cover and prevent the caller from seeing you. “Camera is off” replaces your video image. 2 To enable the caller to see your video image again, slide the lens cover to the right. Your video image replaces the “Camera is off” message. The other party can see you again on their incoming video screen.
Using the Basic Functions Speed Dialing You can use a one- or two-digit code to call a frequently called number. 1 Check that the Home screen is displayed. 2 Enter the one- or two-digit speed dial code on the handset numeric key pad. Note: The speed dial code must be set up in your Ojo Phonebook before you can use it. Refer to page 21 for instructions on specifying a speed dial code. 3 Press TALK. The call is made.
Phonebook The Ojo Phonebook makes it easy to call those you talk to frequently. It stores up to 100 entries. A phonebook entry can be added manually or from a call log. Adding a Listing to the Phonebook You can add a Phonebook entry any time you are not using Ojo to make a call. 1 From the Ojo Home screen, press or to highlight PHONEBOOK, and then press SELECT. The Phonebook screen appears. 2 Highlight and select ADD NEW ENTRY to display the Phonebook Edit screen.
Phonebook example, press 4 once to enter g: 4 once g • Press a key two or three times to enter the second or third lower case letter. For example, press 4 twice to enter h: 4 twice h • Press a key additional times to enter a capitalized letter or the number itself. For example, press 4 five times to enter H: 4 five times H • Or press 4 seven times to enter the number 4: 4 seven times 4 • To enter a space, press . To correct an error, press (backspace) to erase the last entry.
Phonebook 5 Highlight and select Speed Dial. Speed Dial allows you to make a call to anyone in your Phonebook using a one- or two-digit number. To enter the speed dial number for this entry, do either of the following: • Press or to display the next available speed dial number. • Enter the speed dial number using the keypad. Ojo notifies you if the number you enter is invalid or unavailable. After you have entered the speed dial number, press SELECT.
Phonebook Calling from the Phonebook 1 From the Ojo Home screen, press or to highlight PHONEBOOK and then press SELECT. The Phonebook screen appears. 2 Press or to highlight the desired listing. 3 Press TALK. The call is made. Editing a Phonebook Listing 1 On the Home screen, press or to highlight PHONEBOOK and press SELECT. 2 Press or to scroll among the listings in your phonebook until the one you want to edit is highlighted. 3 Press SELECT, or the key to edit an listing.
Phonebook Speed Dial • Highlight and SELECT Speed Dial. Use to remove the present speed dial number. To edit the speed dial number for this entry, do either of the following: • Press or to display the next available speed dial number. OR • Enter a speed dial number using the keypad. Ojo notifies you if the number you enter is invalid or unavailable.
Phonebook 5 6 Press to save the edited Phonebook listing. Ojo prompts you to press SELECT to save the Phonebook listing. Use the and keys on the handset keypad to highlight Yes to confirm deleting the listing, or highlight No, then press SELECT. Deleting a Phonebook Listing 1 From the Home screen, press or to highlight PHONEBOOK and press SELECT. 2 Press and to scroll among the listings in your Phonebook until the listing you want to delete is highlighted.
Phonebook Finding a Name in the Phonebook 1 From the Ojo Home screen, press or to highlight PHONEBOOK and then press SELECT. The Phonebook screen appears. 2 Use the handset keys to enter the first letter of the name. The first listing beginning with that letter is displayed. For example, press the 5 key to display the first listing that begins with the letter J. 3 Press the same key again to display listings that begin with the next letter on that key.
Call Logs Reviewing the Calls Received or Calls Dialed Logs The Calls Received and Calls Dialed logs keeps track of the last 20 calls received and the last 20 calls dialed, respectively. You can use either log to quickly make a call. Placing a Call from the Calls Received or Calls Dialed Log 1 From the Home screen, press or to highlight MAIN MENU and press SELECT. The Main Menu is displayed. 2 Highlight and select CALLS RECEIVED or CALLS DIALED to display one of the call log screens.
Call Logs 5 Select an option. To Delete a Single Entry: • Highlight an entry you wish to delete. Select DELETE ENTRY. The entry you highlighted is removed from the call log. To Delete All Entries: • Highlight an entry you wish to delete. Select DELETE ALL. The entry you highlighted is removed from the call log. Adding an Entry to Your Phonebook from a Call Log You can quickly add the name, number, and/or picture of a caller listed on either call log to your phonebook.
Taking a Caller ID Picture A key feature of Ojo is seeing the person you are speaking with during a call. Ojo also lets you see who is calling before you answer the phone. You can take a still picture of a caller during a video call and store it as part of the Caller ID entry. Ojo displays the picture along with the other Caller ID information when you next dial the number or receive a call from the number. Taking a Caller ID Photo You can capture Caller ID pictures any time during a video call.
Taking a Caller ID Picture Selecting a Caller ID Photo 1 From the Ojo Home screen, press or to highlight PHONEBOOK and then press SELECT. The Phonebook screen appears. 2 Press or to highlight the phone number and then press SELECT. 3 Press or to highlight Photo and then press SELECT. Ojo displays the number of Caller ID pictures (or Snapshots) stored for this Phonebook entry.
Appendix 1 – Caring for Ojo Unplug your Ojo. Clean external components with a soft cloth dampened with water. If needed, use mild soap to remove stains. Important: Never use strong detergents, other harsh cleaning agents, or treated cloths, as they may damage the surface of Ojo. Never use a spray or excess water, as this may affect electrical continuity. Replacement cordless handsets and power supplies are available should they become lost or damaged.
Appendix 3 – Startup Connections Changing Bandwidth Profile and Internet Settings The Connection screen allows you to change your bandwidth profile or Internet settings. Normally the default settings work best. The selected bandwidth profile needs to be less than your upstream speed. If the bandwidth selected exceeds your upstream speed, the quality of your Ojo calls will deteriorate and your Ojo may not function properly. If you do not know your upstream speed or wish to confirm it, please call your ISP.
Appendix 3 – Startup Connections 3 Use the and keys on the handset to select Get IP, then press SELECT. 4 Use the and keys on the handset to select one of the following IP methods: DHCP or Static IP Address. 5 After you select the desired method, press SELECT. 6 If you selected Static IP Address, you need to enter the following information: IP Addr, DNS 1, DNS 2, Mask, or Route.
Appendix 3 – Startup Connections Resetting Network Connection Reset Connection allows you to reacquire your Internet connection without power cycling your Ojo. 1 On the Home screen, press or to highlight MAIN MENU and press SELECT. The Main Menu is displayed. 2 Highlight and select Connection to display the Connection screen. 3 Press or to highlight Reset Connection and press SELECT. Ojo prompts you to reset the network connection.
Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During Installation and Power-Up… Ojo prompts you to “Please Plug In The Network Cable.” Check that the Ethernet cable is connected to the “ROUTER/MODEM” port on the back of Ojo, and the other end is plugged into an open port on your router. The “ROUTER/MODEM” port uses green and amber LEDS to indicate connection status and speed. The green LED blinks when data is flowing through the connection, otherwise it stays lit.
Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During Installation and Power-Up… Ojo informs you of network problems and displays “Network Problems. Please Consult User Manual.” Press to move to the CONNECTION screen. You may need to enter a Static IP address for your network set up. Please refer to Appendix 3. If, after updating your IP address, Ojo again checks for a network connection and fails, place a call to Customer Service.
Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During Installation and Power-Up… After successfully connecting to the server, Ojo prompts you to “Please Call Customer Service“ while “Activating Phone” is highlighted in orange. Place a call to Customer Service to activate your Ojo. You’ve made all the connections but the Home screen does not come up. Check that power is connected and the power source is turned on.
Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During Installation and Power-Up… Ojo displays a “Failed to Connect” message when you turn on the power. Ojo always displays a “Failed to Connect” message the very first time you power on before activating the phone. Call a customer service representative to activate or reactivate the phone. It takes a really long time for Ojo to get to the Home screen. It can take up to five minutes.
Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During Installation and Power-Up… The self-image video is not clear. Maintain a distance of at least 17 inches from the camera. Increase the lighting in the room. The self-image video is too dark. Increase the lighting in the room. There is no incoming video (of the other party) on the video screen. Ask the other party to check that their camera lens is not covered. The incoming video image is too dark.
Appendix 5 – Technical Specifications Personal Video Phone Technical Specifications General DC Input DC Current Power Consumption Gigahertz Operating Temperature Storage Temperature Dimensions Weight Network 12 V 3 A (typical) 30 W (typical) 2.4 GHz 10° to 40°C 10° to 70°C 15.5” x 9.1” x 8.8” 2.
Appendix 5 – Technical Specifications Personal Video Phone Technical Specifications (Continued) Video (in call) Resolution Frame Rate Compression Standards and Certifications Standards 176 x 144 (QCIF) 30 fps H.264 IEEE 802.3, 10 Base-T, 100 Base-TX FCC, CE Certifications Cordless Handset Technical Specifications General Dimensions Weight Display Range (Nominal Effective) Battery 6.25” x 1.5” x 0.
Limited Warranty WARRANTY INFORMATION Retail Purchasers. If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to you, the original end user customer, that the Product will be free from defects in materials and workmanship under normal use. This Limited Warranty to you, the original end user customer, continues for a period of two (2) years from the date of purchase from Motorola or from an authorized Motorola reseller.
Warranty NOTWITHSTANDING THE FOREGOING, THE REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER FOR BREACH OF ANY IMPLIED WARRANTIES.
Index A audio muting ................................16 privacy ...............................16 volume control ...............8, 16 B bandwidth profile changing ............................31 battery pack charging ...............................5 installation ............................3 power level...........................5 safety instructions ...............vi brightness .......................12, 39 C Call Logs..........................26-27 adding to phonebook .........27 deleting ..............
Index O Ojo caring for ............................31 connecting ...........................4 contents ...............................1 setting up..................4, 11, 12 Unit ID Number ....................1 P phonebook .......................19-25 add listing...........................19 calling from ........................22 deleting listing ....................24 editing listing .................22-24 finding a name ...................25 precautions ............................vii preview .........
520218-001 04/05 MGBI
