User Guide
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Moto G8 Plus iii Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics 1 1 2 4 6 7 7 9 10 11 About your home screen About your lock screen 11 12 New to Android? 14 If this is your first smartphone If you had an iPhone About your Google account Status bar icons Phone terms you should know 14 15 16 17 21 Get around on your phone 23 Learn gestures Use
Moto G8 Plus Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds iv 42 43 45 45 47 47 48 Set ringtones Enhance sound Avoid interruptions with Do Not Disturb Stop phone from speaking 48 49 50 53 Other sound settings 54 Silence “Hello Moto” during power up Turn off charging sounds Apps 54 54 55 About your apps View two apps on screen View notifications 55 59 60 Manage your
Moto G8 Plus Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Moto app About the Moto app Shrink screen for one-handed use Preview notifications when screen sleeps Photos app Share photos and videos Upload photos and videos Calls, contacts, voicemail Phone calls Answer calls Make calls During a call Make video calls Make conference calls Make calls
Moto G8 Plus Listen to music Transfer Play Music library to YT Music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Manage SD card Find downloaded files Recover recently deleted files Upload music to cloud Upload photos and videos Scan documents and make copies Network and internet Connect to Wi‑Fi networks Use Airplane mode Control data usage Share your intern
Moto G8 Plus Change screen timeout Stop automatic rotation Choose color mode Change font and display size Security & location vii 148 148 149 149 150 About security Protect against harmful apps Be ready to find a lost phone 150 151 151 Lock and unlock phone 152 Set screen lock Adjust lock options Unlock with trusted devices Unlock with your face Unlock at trusted places Keep phone unlocked while it's on you Unlock with voice commands Use fingerprint security Set lock screen preferences Use location se
Moto G8 Plus Add, modify, remove users Add or delete guest Fix a problem Hardware issues Phone is slow or unstable Phone feels warm or hot Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond Screen displays wrong colors SD card problems Call and SIM issues Problems making/receiving calls Problems during calls Battery issues Charging problems Battery drains too fast Bluetooth, Wi-Fi, USB issues Bluetooth problems Wi-Fi problems Can't transfer files or connect to computer viii 181
Set up phone About your hardware Hardware diagram 1. Tray for SIM and SD card 2. Earpiece 3. Front camera (To learn more, read help in the Camera app.) 4. Headset jack 5. Volume up/down button 6. Power button 7. Speaker 8. USB-C port for charging, transferring files, sharing connection with tethered devices. 9.
Set up phone 1. LED flash 2. Laser autofocus sensor 3. Depth camera (To learn more, read help in Camera app.) 4. Main camera 5. Action camera 6. Fingerprint sensor 2 Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough surfaces.
Set up phone 3 Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices. After you insert the card, be sure to update settings within media apps (like camera, music, and podcast apps), so they use the card to store content you create or download. You can't store apps on the SD card because it is portable storage. Insert or replace cards 1.
4 Set up phone 4. Push the tray back into the phone. Note: If you need to activate a SIM, contact your carrier. Fix a problem Select a problem to see troubleshooting steps. SIM card SIM not recognized Can’t make calls Can't answer calls SD card Phone doesn't recognize card Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: • Photos will back up to • Contacts will back up to Contacts.
Set up phone 4. 5 On your iPhone, open Drive and then: a. Sign in with your Google account. If you don’t have one, you can create it now. b. Touch > Settings > Backup and start the backup. 5. Wait for the backup to complete. 6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add account). Copy data from Android phone During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't get copied.
6 Set up phone • Most phone settings • Wallpaper • Call history You’ll see these when you sign in to your Google account on your new phone. What won't copy: • Downloads, like PDF files • Apps that aren’t from Play Store • Accounts other than Google accounts • Contacts and calendars for services other than Google (such as WhatsApp) • Ringtones Import contacts from SIM If you have a SIM card with contacts saved on it, you can import them into your Google account. 1.
7 Set up phone 3. Change settings as needed: • To rename a SIM, touch SIM name, then type a new name. • To change icon color, touch Color, then touch a color. • To change the SIM's ringtone, touch Phone ringtone, then select a ringtone. Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: 1. Touch 2. Touch & hold 3.
8 Set up phone • • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up. To set up additional accounts, open Gmail, touch your profile icon , then touch Add another account. If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address that's not Gmail): 1. Open the Gmail app. 2. Follow the onscreen instructions to enter your email address, password, and account options.
9 Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: 1. Go to Settings > System > About phone. 2. Touch Emergency information. 3. Set up your information. Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
Set up phone 10 To learn more about ELS, read Google's help. Make it yours This topic lists things that most people want to do with their new phone, with links to instructions on how to do them. Personalize your phone • Set the wallpaper. • Add apps to your home screen. • Adjust screen settings, like font size, rotation settings, and dark background. • Assign ringtones or photos to friends you call.
Learn the basics 11 About your home screen You see the home screen when you turn on and unlock your phone or touch . You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page. Swipe right or left to move between pages.
12 Learn the basics 1. Status bar: Displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications and quick settings. 2. Widget: You can add widgets to your home screen for quick access to information or frequent tasks. 3. Shortcut: You can add shortcuts to open apps or web pages you use frequently. 4. App list: Swipe 5. Favorites tray: Provides one touch access to your most-used apps from any home screen page.
Learn the basics 13 Tip: If you're using Moto Display, you'll see those notifications before you get to your lock screen. From the lock screen, you can: • Make an emergency call. • View and respond to notifications. Double touch one to open it. • Open your quick settings. Swipe down from top of screen. • Start a voice search. Swipe • Open the camera. Swipe • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking. right. left.
Learn the basics : New to Android? 14 If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • Use these icons to move between screens: takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps. • In addition to touching the screen to select items, you can use other gestures, such as pinch to zoom.
Learn the basics : New to Android? 15 Personalize your phone While changing your wallpaper is probably your first customization, don't stop there. Be sure to explore your Settings to set ringtones, font sizes, data usage preferences, keyboard preferences, and much more. It's a great way to learn many of your phone's capabilities while customizing it to suit your needs. In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too.
Learn the basics : New to Android? 16 • Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't compatible between iPhone and Android. However, many developers make iPhone and Android versions of their apps; if the app stores your data online, then you can switch with little effort. Just download the Android version from Play Store and log in. • Keep on making video calls.
Learn the basics : New to Android? 17 Maintaining your account Other than remembering your password, you don’t need to do much maintenance on your Google account just enjoy the benefits of your secure, synchronized information. However, you can: • Control how frequently your phone syncs your information. • Review and manage the information Google collects from you, such as search and browsing history.
Learn the basics : New to Android? 18 Active call. Missed call. Speakerphone on. Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, or . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network. Connected to different cellular/mobile network (roaming).
Learn the basics : New to Android? Bluetooth on. Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by USB cable. USB tethering enabled. NFC enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store. App successfully installed from Play Store. Email and calendar sync in progress.
Learn the basics : New to Android? Vibrate. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert.
Learn the basics : New to Android? 21 OTHER ICONS Screenshot is available. Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode A mode allowing access to a device’s non-wireless functions (e.g., music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight.
Learn the basics : New to Android? 22 NFC Near-field communication. A wireless technology that transfers information between two compatible devices. Tap the devices together to share web addresses, contact info, apps, GPS locations and more. notification An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you of new messages, calendar events and alarms. Icons can also indicate ongoing status, such as connection to a Wi‑Fi network.
Learn the basics : Get around on your phone 23 Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight. Touch, drag, swipe, zoom Gesture Touch Description Press with one finger and lift. Result: Open something (app or email) or choose something (checkbox, icon). Touch & hold Press and wait before lifting one finger.
Learn the basics : Get around on your phone Pinch in to zoom 24 Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications. Press Power button twice Press the Power button twice to open Google Assistant. You can customize settings to open the camera instead. Use navigation bar Show navigation bar Remove the navigation icons and use the 1. Open the Moto app. 2. Touch 3.
Learn the basics : Get around on your phone Swipe left Go back Swipe right Switch between two most recent apps Swipe up See recent apps. Swipe up again for all apps. 25 Customize navigation gestures You can change how your phone responds when you swipe: 1. Open the Moto app. 2. Touch 3. Touch Settings. 4. Touch > Moto Actions > One Button Nav. and select Swipe left to go back or Swipe left for the previous app.
Learn the basics : Get around on your phone Wi-Fi Bluetooth Do Not Disturb Flashlight Dolby Auto-rotate Battery Saver Mobile data Airplane mode Cast Data Saver. Appears after you turn on Data Saver the first time.
27 Learn the basics : Get around on your phone Night Light. Appears after you turn on Night Light the first time. Wi-Fi hotspot. Appears after you turn on hotspot the first time. SIM card You can also slide to adjust screen brightness. Open all settings To open the full list of all settings: • Open quick settings and touch • Or, open the . Settings app. Tip: You can search the Settings app to find what you need quickly. Just touch at the top of the app and type your search term.
28 Learn the basics : Get around on your phone • When you bring the phone to your face to speak into it during calls, the screen turns off to prevent accidental touches. When you pull the phone away from your face, the screen turns on so you can use it. (If the screen stays dark, follow these steps.) Turn screen off and on manually To turn the screen on: • Press the Power button. If you've set up a screen lock, you need to unlock it.
Learn the basics : Get around on your phone 29 To switch to vibrate at any time, press & hold the Power & Volume up buttons until you feel a vibration and see . If you want to customize Power & Volume up so that it silences the phone instead of vibrating: 1. Go to Settings > System > Gestures. 2. Touch Prevent ringing > Press Power & Volume Up together > Mute. Tip: Use Do Not Disturb to silence all calls, messages, events, and reminders.
30 Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: 1. Open quick settings. 2. Touch or . Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: 1. Open the Moto app. 2. Touch 3. Touch Fast flashlight and turn it on or off. > Moto Actions. Take screenshots Take a screenshot 1. 2.
31 Learn the basics : Frequently used tools 3. 4. Do any of the following: • To crop the screenshot, touch • To edit the screenshot, touch • To share it, touch . . Then, touch to draw on it, or touch to highlight it. . Touch Save. Or, touch Discard to delete it. Find screenshots later Open the Photos app and touch > Library > Screenshots. Adjust screenshot settings Three finger screenshot and Screenshot editor make it easy to capture and enhance your screenshots.
Learn the basics : Frequently used tools 3. 32 Some commands cause your phone to speak a response to you. To stop the phone from speaking, touch . You can use voice commands from the Peek Display screen, if you turn Google Assistant on in settings. Learn more. Fix a problem If your phone isn't recognizing “OK, Google” commands: 1. Open the Google app. 2. Touch More > Settings > Voice. 3. Touch Voice Match > Voice model. 4. touch Retrain voice model.
33 Learn the basics : Frequently used tools When you're ready to roll, just touch the shortcut, and your phone will talk you through the directions. Use Time and Weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. 1. Touch & hold the home screen. 2. Touch Widgets. 3. Touch & hold the Time and Weather widget, then drag it to a home screen page. Set or delete alarms 1. Touch the time. 2. Adjust alarms: 3.
34 Learn the basics : Frequently used tools 1. Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch 2. Touch Add new location. 3. Enter a city name or ZIP code, then touch 4. Touch the city to add. . . Remove location 1. Touch the temperature. 2. Touch > Settings. 3. Touch next to the city's name. View forecasts 1. Touch the current temperature on the widget to open the forecast. 2.
Learn the basics : Frequently used tools 3. 4. 35 Review the chart to see: • Time you spent using phone today • Which apps you’ve had on screen and for how long • How often you unlocked the phone today • How many notifications you’ve gotten For more information, touch a label on the chart. For example, to see your screen time for the week, touch today’s usage time. Tip: To find Digital Wellbeing & parental controls as an app, turn on Show icon in the app list.
36 Learn the basics : Frequently used tools Tip: To add Focus mode to quick settings, open quick settings, touch , then drag the tile where you want it. To turn Focus mode off: • Open quick settings and touch • Or, on the notification, touch Turn off now. (To turn it off for a short period, touch Take a break.) . To remove the schedule: 1. 2. Do one of the following: • Open quick settings, then touch & hold • Go to Settings > Digital Wellbeing & parental controls > Focus mode.
Learn the basics : Frequently used tools 4. To set up parental controls on the other device, refer to the help for that device. To learn more, read Google's help.
38 Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch . To make the keyboard larger, turn your phone horizontally. If your screen doesn’t rotate, check your autorotate setting. Tip: If you installed other keyboards, you'll see To switch to a different keyboard, touch next to the navigation buttons when you're typing. .
39 Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. • If you don’t like a suggested word, touch & hold it, then drag it to . You can limit or turn suggestions off.
40 Learn the basics : Work with text 2. Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders • Get information about selected text. Touch Web Search. • Translate selected text. Touch > Translate. (If you don't see this option, install the Google . Translate app.) 3. To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it).
Learn the basics : Work with text 1. Go to Settings > System > Languages & input. 2. Touch Advanced > Autofill service. 3. Select Google, then touch 4. Touch 5. Touch categories to review and edit personal information, addresses, credit cards, and passwords. . > CONTINUE.
42 Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen or lock screen. Use your own photos, images that came on your phone, or images from an online category. 1. Open the Wallpapers app. 2. Do one of the following: • To set a single wallpaper, select a photo or wallpaper. • To use an animated background, select a live wallpaper. Many live wallpapers include settings. Look for or to set options.
Personalize your phone : Home screen 43 Add widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. To add a widget: 1. Touch & hold the home screen. 2. Touch Widgets. Widgets are listed under their related apps. 3. Touch & hold a widget to add it. You can make some widgets larger to view more content: 1.
Personalize your phone : Home screen Maps YouTube Chrome Calendar Messages Clock Settings • Navigate to Work • Navigate to Home • Search • Subscriptions • Explore • New incognito tab • New tab • New reminder • New event • Open most recent conversation • New conversation • Start screen saver • Start stopwatch • Create new timer • Create new alarm • Battery • Data usage • Wi-Fi Add web page shortcuts 1. Open the Chrome app. 2. Navigate to the web page. 3.
Personalize your phone : Home screen 6. 45 Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. • Touch Add automatically. Add folders Folders organize your shortcuts. 1. Touch & hold an app shortcut on your home screen. 2. Drag it onto another to group them together, then release when a circle forms around them. Then you can: • Add more apps. Drag app icons onto the circle from your home screen or app tray. • Use an app in the folder.
Personalize your phone : Home screen Switch between launchers 1. Go to Settings > Apps & notifications. 2. Touch Default apps > Home app. Or, touch Advanced > Default apps > Home app. 3. Select the launcher you want to use. 4. To adjust its settings, touch . Delete launchers You can only delete launchers that you installed. Touch & hold the launcher's app icon, then touch > Uninstall.
Personalize your phone : Lock screen 47 Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. 1. Go to Settings > Display > Advanced. 2. Touch Screen saver. 3. Do any of the following: • To change screen savers, touch Current screen saver, then select one. To set options for that screen saver, touch . • To preview your selection, touch Start now.
48 Personalize your phone : Sounds Set ringtones Change default call ringtone 1. Go to Settings > Sound. 2. Touch Advanced > Phone ringtone. 3. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch > Audio and select the song stored on your phone. • For silence, touch None at the top of the list. Vibrate phone for calls You can set the phone to vibrate when it rings for calls.
49 Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones. Open the app and use it to select entire songs or portions of songs. • If you have songs that are .
50 Personalize your phone : Sounds Note: If you don't want to save settings, touch > Saved audio settings and turn Remember this device off . Turn Moto Audio off To turn Moto Audio off for the loudspeaker and any connected device: 1. Go to Settings > Sound > Moto Audio. 2. Touch > About. 3. Tap the image on the screen 3 times. The On toggle appears. 4. Turn it off .
51 Personalize your phone : Sounds 3. Touch Flip for DND and turn it on . Set overall behavior Sound and vibration When Do Not Disturb is on, sound and vibration are muted. Alarms and media aren't muted by default, but you can mute them too. To adjust settings for alarms, media, and touch sounds: 1. Go to Settings > Sound > Do Not Disturb. 2. Touch Sound & vibration. 3. For each category, select whether sound and vibration is muted or not .
52 Personalize your phone : Sounds 3. 4. Choose whether to allow calls from: • Anyone • Contacts only • Starred (favorite) contacts only • None To let calls through from repeat callers (the same person calling a second time within 15 minutes), turn Allow repeat callers on . Text messages 1. Go to Settings > Sound > Do Not Disturb. 2. Touch Messages, events & reminders > Allow messages. 3.
53 Personalize your phone : Sounds 1. Open quick settings, then touch & hold 2. Touch Turn on automatically. 3. Do one of the following: 4. . • To use an existing one, turn it on. • To create a new one, touch Add rule. Touch Event rule, then enter a name and touch OK. Adjust options to select the calendar to use and your reply status. To stop your phone from automatically silencing: 1. Go to Settings > Sound. 2. Touch Do Not Disturb > Turn on automatically. 3.
Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: 1. Go to Settings > Sound > Advanced. 2. Turn Power on sounds off . You can't adjust the volume level for this sound. Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: 1. Go to Settings > Sound > Advanced. 2. Turn off Charging sounds.
Apps 55 About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon App Description Calculator Make some quick calculations. Calendar Keep track of your upcoming events, get automatic reminders on your phone, and coordinate with others by sharing calendars. Camera Capture photos or videos. To learn more, read help in Camera app.
Apps 56 Dolby Audio Get premium, adjustable audio for movies, music, games, and voice. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Duo Make video call with your friends across Android and iOS. Facebook Connect with friends, family, and communities. Share updates and media.
Apps 57 Maps Find your destination, explore locations. Messages Send and receive text messages. Moto Select available gestures for phone shortcuts and control notifications. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Music Stream your favorite albums, singles, and live performances, and get recommendations for new music.
58 Apps Wallpapers Change your wallpaper, get new ones, or automatically show a new one every day. YouTube Find, view, and upload videos to the web. Get more apps Don’t see what you need? Download more apps. Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store where you can install with one touch. Get help for an app 1. Open the app. 2. Touch 3. Look for Help or Settings > Help. or . Switch between recent apps 1. Touch to see your recently used apps.
59 Apps Close apps To get out of an app, touch to return to your home screen. Or, touch if you're using the navigation bar. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open. To remove apps from your recently used list: 1. Touch 2. Do one of the following: . • To remove one app, swipe up to remove it from the list. • To remove all apps, swipe right to the end of the list and touch Clear all.
Apps 60 Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. 1. When you’re playing a video or navigating with Maps, touch or swipe up from the bottom of the screen. The video (or navigation) shrinks. 2. You can drag the video (or navigation) anywhere on the screen. • To return it to full size, touch it twice. • To close it, drag it to the bottom of the screen.
61 Apps If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call.
Apps 62 You can also customize notifications, controlling the notification sound, which apps send notifications, how notifications show on your lock screen.
63 Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: 1. Open the Play Store app. 2. Browse by category or search. 3. Touch an item to see a description, read reviews, and download it. You'll see in the status bar when the app has downloaded and installed successfully.
64 Apps : Manage your apps 3. Touch Auto-update apps. 4. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually 1. Open the Play Store app. 2. Touch 3. On the UPDATES tab, touch Update all, or to update a specific app, touch Update next to its name. 4.
65 Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by app: 1. Touch & hold the app icon, then touch 2. Touch Permissions. 3.
66 Apps : Manage your apps Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages. 1. Touch & hold the app icon, then touch 2. Do one of the following: . • To free up space by removing temporary files, touch Storage > Clear cache. Over time, the cache builds up again, so repeat if a problem occurs. • If problems still occur, then delete all data saved in the app by touching Storage > Clear storage.
67 Apps : Manage your apps • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges. Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: 1. Go to Settings > System. 2. Touch Backup. 3. Turn Back up to Google Drive on 4.
Apps : Manage your apps 68 If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps.
69 Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: 1. Say “OK, Google” or “Hey, Google”. (Be sure you've set up the launch phrase.) Or touch & hold . 2. Tell the assistant what you're looking for. For example, search for a local restaurant by saying “Find [restaurant name].” 3.
70 Apps : Search and browse 4. In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, touch • For more actions, touch . and then: Translate text Copy or scan text Homework help, like steps to solve math problems Shopping, product details Places, building details Menus, restaurant reviews You can also use Google Lens on captured photos and screenshots.
71 Apps : Search and browse 3. Optionally: • Delete the Google search widget from your home screen. If you can’t delete it, use a different launcher for your home screen that doesn’t include the widget. • Install a browser to replace Chrome and make it your default browser. • Turn off Google’s collection of your information. Search your phone Search contents of your phone 1. Touch the Search widget. 2. Enter a search term. 3.
72 Apps : Search and browse Find your phone number 1. Go to Settings > System. 2. Touch About phone > Phone number. Find photos, videos, files To find photos or videos on your phone, use the Photos app. To find downloaded files, use the Files app. Browse websites Visit and bookmark websites Your phone connects to your carrier's cellular network or to a Wi‑Fi network to access the internet. To save data charges on your cellular plan, use a Wi‑Fi connection. 1. Open the 2.
Apps : Search and browse 1. Touch & hold 2. Drag 73 . to a blank space on your home screen. To close all incognito tabs: 1. Swipe the status bar down. 2. Touch . Clear browsing history 1. Open the 2. Touch > History. 3. Touch CLEAR BROWSING DATA. Chrome app. You can also review and delete your search history. Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser. 1. Go to Settings > Apps & notifications.
74 Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages. You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation threads (unless you and your recipients have group messaging enabled).
75 Apps : Text messaging 2. Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number. • To open an attached photo, slideshow, or any type of attachment, touch it. • To save an attachment, touch & hold it, then touch • To find a message, touch . . at the top of your message list and enter search terms.
76 Apps : Text messaging 1. Open the message list and touch the conversation marked Draft. 2. Do one: • Finish composing the message and touch • Delete the characters in the text field to delete the draft. . Forward a text message 1. Open the 2. Open the conversation. 3. Touch & hold the message. 4. Touch > Forward. Messages app. Copy text from a message 1. Open the 2. Open the conversation. 3. Touch & hold the message. 4. Touch Messages app. .
77 Apps : Text messaging 3. Do one of the following: • Touch & hold • Touch to start recording a voice message. When done, lift your finger. to attach a photo or video or capture a new one. Touch fullscreen, where you can switch to a selfie camera • 4. Touch Touch to expand the viewfinder to or capture a video. for other types of attachments (emoji, GIF, your location). . To learn more, touch > Help & Feedback in the Messages app. Send contact as text message 1. Open the 2.
78 Apps : Text messaging This feature is not available in all countries. To adjust the group messaging setting: 1. In the 2. Touch Group messaging and select an option. Messages app, touch > Settings > Advanced. Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: 1. Go to Settings > Apps & notifications.
79 Apps : Text messaging 2. Touch > Settings. 3. Touch Quick responses. 4. Touch one of the responses to edit it. Get text messages on your computer Set up Messages for web If you use the Messages app on your phone, you can see and send text messages on your computer. Pair your computer and the Messages app on your phone by scanning a QR code: • The QR code is unique to that computer. • You can set up multiple computers, getting individual QR codes, but only one is active at a time.
Apps : Text messaging 3. Do one of the following: • Touch • Touch Sign out of all computers. next to an individual computer to sign out of it. To sign out from the computer, at the top of the message list, click .
81 Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. 1. To open email from a notification, swipe the status bar down and touch the notification: • A single email notification opens the message directly. • A multiple email notification opens the email list; touch an email to open it.
82 Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch . To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch . To delete multiple emails, go to your email list, touch & hold each message to delete, then touch .
83 Apps : Email 3. 4. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch . Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: 1. Open the Gmail app. 2. Touch 3. Touch Images > Ask before displaying external images. > Settings, then touch the account name.
Apps : Email 3. Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
85 Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any webenabled device or computer when you've signed in to your account. You can: • Review existing events. • Create new events. • Control notifications for events. Your calendar can automatically create new events based on your incoming Gmail messages.
86 Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events. 1. Open the Calendar app and touch Or, touch & hold > Event. , then touch New event. (If you create lots of events, add a task shortcut. Drag New event to your home screen.) 2.
Apps : Calendar app 87 Control notifications for calendar events 1. Touch & hold the 2. Touch 3. Adjust notification settings. app icon. > Notifications. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
88 Apps : Clock app Set alarms Set alarm by touch 1. Open the Clock app. 2. Touch 3. Adjust alarms: 4. . • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch . . To control general alarm settings, like alarm volume and snooze duration, touch > Settings. Set alarm by voice 1. If you've set up Voice Match, say “OK, Google”. Or, touch 2. When prompted to speak, say your command. For example: “Set alarm for 7:45 p.
89 Apps : Clock app 1. In the Clock app, touch 2. Enter the time to count down. 3. Touch 4. Do any of the following: for the Timer tab. . • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. • To reset the counter to the original time, touch • To add a timer, touch Add timer. • To delete a timer, touch Delete. • To change the timer's sound, touch > Settings > Timer sound.
90 Apps : Clock app Set date and time Change time format 1. Go to Settings > System > Date & time. 2. To change how times are displayed: • To use military time such as 13:00, turn Use 24-hour format on • To use 12-hour format such as 1:00 PM, turn Use 24-hour format off . . Set date and time automatically 1. Go to Settings > System > Date & time. 2. Turn on Automatic date & time and Automatic time zone. Your phone automatically syncs with the local time (using the mobile network).
91 Apps : Moto app About the Moto app The Moto app provides experiences to help you get the most from your Motorola phone. Turn gestures on/off Perform everyday tasks with quick motions. You turn each gesture on/off independently. Touch “Learn more” links to learn how to use and turn gestures on/off. • Use three fingers to take a screenshot. Learn more. • Make a chopping motion to turn the flashlight on or off. Learn more.
92 Apps : Moto app Preview notifications when screen sleeps About Moto Display notifications When your screen is off, battery-friendly notifications fade in and out, lighting only the pixels needed and showing notifications delivered since you last woke your screen. You can select which apps show notifications and limit content to control your privacy.
Apps : Moto app 2. Touch 3. Turn Peek Display off 93 > Moto Display. . To restart the notifications, turn Peek Display on .
94 Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection. You can also move photos from internal memory to SD card. To share wirelessly: 1. Open the 2. Navigate to the thumbnail of the item you want to share. 3.
Apps : Photos app 95 Back up manually 1. Open the 2. Open the photo or video. 3. On the photo or video, touch Photos app. . View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's help.
96 Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: • On the Incoming call screen, touch Answer. • On the lock screen, swipe up to answer a voice call, or swipe the caller's icon/picture up to answer a video call.
Calls, contacts, voicemail : Phone calls 97 Make calls Make a call 1. Touch . 2. Touch and enter a number. 3. If you enter a wrong number, touch 4. Touch 5. To hang up, touch . to call the number. . Other ways to make calls You can place calls from: • The Phone app • The Contacts app • Other apps that show contact information. Wherever you see a phone number, you can usually touch it to dial. In the Phone app, you can place calls in several ways.
98 Calls, contacts, voicemail : Phone calls Call nearby place Touch and say or type the name, then touch the search result to place the call. Learn more. Return call Touch , then touch next to the number. Tips: • To call frequent numbers with one touch from your home screen, add a Direct dial widget. • You can save a recent call as a contact. Change default calling app You can download additional calling apps from Play Store. After you've installed one, you can make it your default calling app.
Calls, contacts, voicemail : Phone calls 99 Use other apps When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button. To hide the call and use other apps, touch . To return to the call, swipe the status bar down and touch Ongoing call. Answer call waiting If call waiting is active and a new call comes in, you can answer it. Touch Hold and Answer Voice. The first call is put on hold.
100 Calls, contacts, voicemail : Phone calls Make conference calls To make a conference call: 1. Call the first person. 2. To call the next person: a. Touch . This puts the first call on hold. 3. b. Enter the number. c. Touch . To join the calls after the second person answers, touch . Make calls over Wi-Fi Turn Wi-Fi calling on or off Some carriers support Wi-Fi calling to make and receive calls and text messages from locations where your cellular signal is poor or not available.
Calls, contacts, voicemail : Phone calls 2. 101 Make the call as usual. Depending on your carrier, you’ll see a Wi-Fi calling icon in the status bar, start and end call buttons, or the active call status indicator when your call is over a Wi-Fi network. If you're not connected to Wi-Fi, calls use your carrier’s mobile network. If Wi-Fi calling isn’t working If you're outside your carrier's network and want to use Wi-Fi calling instead of roaming on another carrier’s network: 1.
102 Calls, contacts, voicemail : Phone calls 2. Touch 3. If you don’t want to report the call as spam to Google, remove the checkmark. 4. Touch OK. . Block all numbers for a contact 1. Open the 2. Touch the person's name. 3. Touch > Block numbers. 4. If you don’t want to report the call as spam to Google, remove the checkmark. 5. Touch Block. Contacts app. On the contact screen, you'll see by the blocked numbers. Unblock a number From the Phone app: 1.
103 Calls, contacts, voicemail : Phone calls If you don't want Google to identify spam callers, touch > > Settings > Caller ID & spam and turn it off . Turn call waiting on and off When you’re on a call and a new call comes in, the new call is sent to voicemail. If you want to be notified of new calls instead, turn on call waiting. Note: Some carriers automatically control call waiting. If you do not see this option on your phone, contact your carrier for more information. To turn call waiting on: 1.
104 Calls, contacts, voicemail : Phone calls 3. You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) 4. To learn more about a call, touch it, then touch Call details. To see only your missed calls: 1. Touch 2. Touch > Call history. 3. Touch Missed. . Save recent call as contact You can save a number to make it easy to find and call back later. To save a number: 1. Touch . 2. Touch . 3.
Calls, contacts, voicemail : Phone calls 5. Touch 105 . To delete all calls: 1. Touch 2. Touch > Call history. 3. Touch > Clear call history. . Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe). To dial an emergency number from a locked screen: 1. Swipe up on the lock screen. 2. Touch Emergency to see the dialer. 3. Enter the emergency number for your region and touch .
106 Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app 1. Open the 2. Touch 3. If you're using more than one account, the account that will be synced with your new contact appears at the top. To change accounts, touch . 4. Touch a text box to type the name and details. Fill in as much or as little information as you'd like.
107 Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. 1. Open the 2. Touch the person's name. 3. Adjust settings as needed: Contacts app. • To assign a custom ringtone, touch > Set ringtone. • To send calls directly to voicemail, touch > Route to voicemail. You can also block calls.
Calls, contacts, voicemail : Contacts 108 Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account. Or, hide Facebook contacts on your phone by filtering your contact list. To delete one contact: 1. Open the 2. Touch the person's name. 3. Touch > Delete and confirm the deletion. Contacts app.
109 Calls, contacts, voicemail : Contacts 2. Touch > Settings > Display options. 3. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown. These changes don't affect which contacts are shown in the Phone app.
Calls, contacts, voicemail : Contacts 7. Go to Downloads. 8. Touch & hold the file. 9. Touch 110 . 10. Select the way to share. Receive a name card file 1. When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer. 2. Touch the name card file (.vcf) to open it and add the person to your contacts.
Calls, contacts, voicemail : Voicemail 111 Use voicemail Listen to voicemail If you've set up voicemail, you'll see 1. 2. in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch • Or, touch . , then touch & hold 1. When connected, follow your carrier’s system prompts. If you listen to a new message and disconnect from voicemail without saving or deleting it, you will still see in the status bar.
Calls, contacts, voicemail : Voicemail 3. 112 Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: 1. Call yourself from another phone and leave a short message. 2. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar. Send all calls from contact to voicemail To send all calls from a certain person to voicemail: 1. Open the 2. Touch the contact's icon. 3.
113 Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. 1. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations. Even when you listen through your phone's speaker, Bluetooth wireless speakers, or wireless headphones, you still need the wired headphones as your antenna. 2. Open the FM Radio app. 3.
114 Music Record current station 1. On the 2. To stop recording, touch 3. If desired, edit the recording's name. 4. Touch DONE. tab, touch to start recording. To listen to a recording, touch . > Recordings > . To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch > Delete all. To change storage location for recordings, touch > Settings > Storage location.
115 Music Use Volume buttons to switch tracks When the screen is off, you can use the Volume buttons to switch tracks. To set it up: 1. Open the Moto app. 2. Touch 3. Touch Media controls and turn it on > Moto Actions. . To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again.
Music 3. 116 When you receive the Bluetooth notification on your phone, swipe down and touch it, then touch Accept. During file transfer, you’ll see in the status bar. To check the status, open the notification. The files are saved in Music/Bluetooth, where music apps will find them. You’re ready to listen! Tip: To see Bluetooth files you received, go to Settings > Connected devices > Connection preferences > Received files.
117 Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. 1. Connect your phone to the charger that came with your phone. Other chargers, including laptops, can charge more slowly. 2. Insert the plug into an electrical outlet.
118 Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery: 1. Go to Settings > Battery > USAGE DETAILS. 2. Swipe up to view the list of apps and features using power since the last full charge. 3. Touch the app or feature using a lot of power. 4. Under Manage battery usage, touch options for reducing the power usage.
Battery 119 • Stop using Location services when your screen is off • Stop apps from doing things in the background When the phone is in Battery Saver mode, you'll see in the status bar. Turn Battery Saver on or off Turn it on/off yourself Open quick settings and touch . Have it turn on automatically To turn on when your battery is below a specified level: 1. Open quick settings, then touch & hold 2. Touch Battery Saver > Turn on automatically. 3.
Storage 120 About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed. SD card storage You can store media files on an SD card. Just insert the card and move your files from phone storage to the SD card.
121 Storage If you don't see suggestions to free up space, check that suggestions are on: 1. Open the Files app. 2. Touch 3. Touch Notifications and turn on > Settings. ones you want to receive. Free up space manually To free up space: 1. Open the Files app. 2. Touch Browse. 3. Touch a category (apps, images, videos, etc.) to view that type of item. 4. Do any of the following: • To uninstall apps, touch the app name, then touch Uninstall.
122 Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space on your phone. Eject SD card Drag the SD card notification down, and touch Eject. If you don't see the notification: 1. Go to Settings > Storage. 2. Next to your SD card name, touch . It's now safe to remove the card from the phone.
123 Storage 3. Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, touch the label to sort by it. • To share a file, touch & hold it, then touch • To delete a file, touch & hold it, then touch . . Tip: To access downloads from a computer, connect your phone with a USB cable. Then open the phone's internal storage, and look for files in the Downloads folder.
124 Storage Upload photos and videos Back up automatically 1. Open the 2. Touch your profile icon 3. Select back up and sync settings and touch Confirm. Photos app. > Turn on backup. You can change these settings any time. Adjust back up settings 1. Open the 2. Touch your profile icon 3. Adjust settings as needed: Photos app. > Photos settings > Back up & sync. • To choose high quality or original size for uploads, touch Upload size.
Storage 125 1. Open the Drive app. 2. Touch 3. Align your phone over the document to scan and touch 4. Touch 5. Optionally: > . . . • Touch to crop. • Touch to select image enhancement options. • Touch to delete, rename, and adjust image and PDF settings. • Touch to reset the scanner (deletes current unsaved scan). • Touch to add another page. 6. When you've finished scanning, touch Save. 7. Change the document title and folder on Drive, if desired, then touch Save.
126 Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch . Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead. Search for available networks 1. Open quick settings, then touch & hold 2. Turn Use Wi-Fi on . . You'll see a list of available networks. If a network needs a password, you'll see . 3.
127 Network and internet Turn Wi-Fi off To extend the life of your battery between charges, turn off Wi‑Fi when you're not in a location with access to Wi‑Fi. Open quick settings and touch to turn it off. Advanced: Disable Wi-Fi scanning 1. Go to Settings > Security & location. 2. Touch Location > Advanced > Scanning. 3. Turn Wi-Fi scanning off . If you turn this off, apps that use your location won't work as well. Advanced: Connect to hidden networks 1.
128 Network and internet • Share your phone’s internet connection with other devices Set data warning and limit Sometimes it's easy to exceed your data plan limit without realizing it. To avoid surprises, set a usage warning that notifies you when you’re close to your limit, and set a usage limit that turns off cellular data when the limit is reached. 1. Go to Settings > Network & internet > Data usage. Or, open quick settings, then touch & hold 2. Touch Data warning & limit. 3.
129 Network and internet 3. Touch an app, then turn Background data off . Restrict background data for Wi-Fi networks If you have to pay for data usage on a Wi-Fi network, you can restrict apps from using background data on that network. 1. Go to Settings > Network & internet > Data usage. Or, open quick settings, then touch & hold . 2. Touch Network restrictions. 3. For each Wi-Fi network where you pay for data usage, slide the switch on to indicate it is a metered Wi-Fi network.
130 Network and internet Connect devices to hotspot 1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. 2. Go to Settings > Network & internet > Hotspot & tethering. 3. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see 4. in the status bar.
Network and internet 131 USB tethering To connect a device to the internet using your phone's cellular data and a USB cable: 1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. 2. Connect your phone to your computer with a USB cable. 3. On your phone, go to Settings. 4. Touch Network & internet > Hotspot & tethering. 5. Turn on USB tethering to start the connection. You'll see in your notifications.
132 Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. 1. Open quick settings. 2. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device. 1. Set the device you want to pair (accessory, computer, other phone, etc.
133 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: • Make or receive calls with a headset • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: 1.
Connected devices 134 Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: 1. On the device you want to connect, set up Wi-Fi Direct. For instructions, see that product's user guide. 2. On your phone, go to Settings > Network & internet > Wi‑Fi > Wi-Fi preferences. 3.
Connected devices 2. 135 Unlock your phone and touch its back to the terminal. Your payment app might require you to open the app and enter a PIN before touching your phone to the terminal. Disable Tap & pay To disable Tap & pay, turn off NFC. When NFC is off, Tap & pay is not included in Settings. Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature.
136 Connected devices 1. Go to Settings > Connected devices. 2. Turn NFC icon on . When NFC is on, you'll see in your status bar. Turn NFC off Go to Settings > Connected devices > Connection preferences and turn NFC off . Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: • Use a TV with Chromecast built-in. • Or, plug a Chromecast into your TV’s HDMI port. (Learn how.) To start casting: 1.
137 Connected devices • You’ll see • You can still make and receive calls and use your phone’s other features. in the status bar. To stop casting: • In the app that's casting, touch • From the notification, touch and touch the option to disconnect. . Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone.
138 Connected devices • Google TV Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. When you connect the phone and computer with the USB cable, the phone’s USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files on your phone.
139 Connected devices 2. On your computer, download the Android File Transfer application from www.android.com/filetransfer and follow the onscreen instructions.
Connected devices Print 1. Open the item to print, such as: • A photo in Photos • An email • A document in Drive • A web page in Chrome. 2. Touch or 3. Select printer options if needed. 4. Touch > Print. (If you're using Chrome, > Share > Print.) . About wireless sharing What you can share You can share your photos and videos, contacts, screenshots, and downloaded files.
Connected devices • Sending high resolution photos via text message uses more more data. • Photos and video remain available until the recipient deletes the message. • High quality videos are too large and cannot be shared in text messages. 141 Learn how Email Good for: • Sharing one or a few photos • Sharing with a friend or group Things to consider: • Some email providers limit attachment sizes. For large files, upload the file to a cloud storage and email the link instead of the file.
Connected devices • Bluetooth Requires a Wi-Fi or cellular data connection. Good for: • Sharing from phone-to-phone or other connected device • Fast sharing Things to consider: • NFC Your phone must be paired and connected with another device. Good for: • Quickly sharing with a nearby phone, tablet, or computer • No need for pairing devices (Simply touch them back-to-back.) Things to consider: • Devices you share with must have NFC.
Other settings : Apps & notifications 143 Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file. To set a default when asked: 1. Touch the app to use. 2. Pick how often you want to use that app for this action: Always or Just once.
144 Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details). • Unrestricted data: Allow certain apps to use background data even when Data Saver is on. Learn more.
145 Other settings : Apps & notifications Tip: To adjust several apps at once, go to Settings > Apps & notifications, touch to see all apps. Then touch Notifications for each app and adjust behavior. Change notification volume To adjust the volume level of all notifications: 1. Press a Volume button and on the screen touch 2. Adjust the . slider. Change notification sound To change the sound for all app notifications: 1. Go to Settings > Sound > Advanced > Default notification sound. 2.
146 Other settings : Apps & notifications To turn dots off for all apps: 1. Go to Settings > Apps & notifications > Notifications. 2. Turn Allow notification dots on or off . To turn dots off for one app: 1. Touch & hold the app icon. 2. Touch 3. Touch Advanced. 4. Turn Allow notification dot on > Notifications. or off . Control lock screen notifications If you've set a pattern, PIN or password, you can prevent lock screen notifications from revealing private information.
147 Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide . Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: 1. Go to Settings > Display. 2. Turn Adaptive brightness off.
148 Other settings : Display You can also change the background color for: • Your keyboard (Learn how.) • Individual apps, like Messages and Phone (Open the app, touch or , and look for light/dark settings.) Change screen timeout Change when your screen turns off 1. Go to Settings > Display > Advanced. 2. Touch Sleep and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.
Other settings : Display 149 Tip: If your home screen isn't rotating but Auto-rotate is on, then check your home screen settings. Touch & hold a blank spot on your home screen, then touch Home settings > Allow Home screen rotation. Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look. 1. Go to Settings > Display. 2. Touch Advanced > Colors. 3. Choose one: • To see the most accurate colors, touch Natural.
Other settings : Security & location 150 About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Choose a pattern, PIN, or password to unlock. • Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a trusted place (like home or work), with facial recognition, or until you set your phone down. • You can access notifications and quick settings, start a call, and launch the camera from the lock screen.
151 Other settings : Security & location Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Google Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it. To see the results or to rescan: 1. Open the Play Store app. 2. Touch 3.
Other settings : Security & location : Lock and unlock phone 152 Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock 1. Go to Settings > Security & location. 2. Touch Screen lock and select the type of lock you want. Some lock options aren't available if you added a VPN or a work (corporate) email account to your phone.
Other settings : Security & location : Lock and unlock phone 153 Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a VPN or a work (corporate) email account to your phone. Remove screen lock 1. Go to Settings > Security & location. 2. Touch Screen lock. 3. Enter your current PIN, password, or pattern to confirm your identity. 4. Select None or Swipe.
Other settings : Security & location : Lock and unlock phone 2. Touch 3. Turn Make pattern visible off 154 . . Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. 1. Make sure you have: • Set a screen lock on the phone. • Turned on Bluetooth on the phone. • Paired your phone with the device. 2. Go to Settings. 3. Touch Security & location > Smart Lock.
Other settings : Security & location : Lock and unlock phone 155 Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. • Your phone can be unlocked by someone else if it’s held up to your face while your eyes are open. Keep your phone in a safe place. To prepare for unsafe situations, you can turn on lockdown. Set up face matching 1.
156 Other settings : Security & location : Lock and unlock phone 2. Touch Security & location > Face Unlock. 3. Unlock your phone. 4. Touch Disable face unlock. The phone will no longer recognize your face, and the feature is turned off. To turn it on again, set up a new trusted face. Fix a problem If you're having trouble getting the phone to recognize your face: 1. Go to Settings. 2. Touch Security & location > Face Unlock. 3. Unlock your phone, then touch Redo face scan. 4.
Other settings : Security & location : Lock and unlock phone 157 Remove trusted places 1. Go to Settings. 2. Touch Security & location > Smart Lock. 3. Unlock your phone, then touch Trusted places. 4. Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps. • For custom places you added, touch the location name, then touch .
Other settings : Security & location : Lock and unlock phone 5. Turn Access with Voice Match on 158 . If you haven't already set up the “OK, Google” launch phrase, follow the onscreen instructions to record your voice. 6. Be sure Lock screen personal results is on . Unlock your phone 1. At the lock screen, say “OK, Google”. Your phone unlocks and is ready for commands. 2. Speak a command to perform a task.
Other settings : Security & location : Lock and unlock phone 5. 159 Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint 1. Go to Settings > Security & location. 2. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. 3. Touch next to the fingerprint. Use fingerprint to unlock phone To wake and unlock your screen, or any time you see on the screen, touch the sensor to verify your identity.
Other settings : Security & location : Lock and unlock phone 160 If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Problem: Fingerprint option disappeared from Security & location menu. After each troubleshooting step, check to see if your issue is fixed. 1. Turn your phone off and then on again. 2. Check if a software update is available for your phone. 3.
Other settings : Security & location : Lock and unlock phone 2. Turn Show lockdown option on 161 . To use it: 1. Touch & hold the Power button. 2. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen. 3. To exit Lockdown, unlock your phone with your PIN, pattern, or password.
162 Other settings : Security & location 2. Touch a service to open its settings: • Emergency Location Service: Sends your location to emergency responders when you call or text an emergency number • Google Location Accuracy: Improves location accuracy for Maps and Find My Device. • Google Location History: Clear saved location details and turn location history on or off. • Google Location Sharing: View who’s sharing your location, change sharing duration, and stop sharing.
Other settings : Security & location 163 Pin your screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN, or password required to unpin. 1. Go to Settings > Security & location > Advanced > Screen pinning. 2. Turn screen pinning on. 3. By default, you must always enter your pattern, PIN, or password when unpinning a screen.
Other settings : Security & location 5. Enter your carrier-provided PIN and follow the onscreen instructions. Unlock SIM card When prompted, enter the PIN used to set up the SIM lock. Caution: If you enter an incorrect PIN multiple times, the SIM will be disabled. If you accidentally disabled SIM If you enter an incorrect PIN multiple times, the SIM will be disabled. Contact your carrier for a PIN unlock key (PUK) to re-enable the SIM.
Other settings : Accounts 165 Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account. To add a Google account: 1. Go to Settings. 2. Touch Accounts > Add account. 3.
Other settings : Accounts 2. Touch the account name. 3. Touch Remove account. 166 Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name & info in your Google account You can update, add, and remove basic info for your Google account: 1. Go to Settings > Google > Manage your Google Account. 2. Touch Personal info. 3. Update information as needed.
167 Other settings : Accounts To see if your other apps can auto-sync: 1. Go to Settings > Accounts. 2. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps 1. Go to Settings > Accounts. 2. If you have multiple accounts on your phone, touch the one you want. 3. Touch Account sync. 4. Turn off the apps you don’t want to auto-sync.
Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. • Reviewing your location history.
169 Other settings : Accessibility Visual assistance Adjust colors if you’re color blind 1. Go to Settings > Accessibility. 2. Touch Color correction and turn Use color correction on 3. Touch Correction mode and choose an option. . How you see colors Option to choose It’s difficult to tell violet from blue. Yellow and green appear redder. Deuteranomaly (red-green) Colors aren’t bright. Red, orange, and yellow appear greener.
170 Other settings : Accessibility 2. Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size. Turn touch sounds on/off 1. Go to Settings > Sound > Advanced. 2. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones. • To hear a click when you lock or unlock the screen, turn on Screen locking sounds.
171 Other settings : Accessibility Change readout volume • Press a Volume button to open volume settings, then use the • Or, during voice readout, repeatedly press a Volume button. slider to adjust the level. Stop readout To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three seconds, until you hear confirmation that TalkBack is on or off. You can change the accessibility feature associated with this shortcut. Or, turn TalkBack off: 1.
Other settings : Accessibility 172 Set up TTY device Not all carriers support this feature. For text-based communication, you can use text messaging and email. If you prefer to connect to a TTY device: 1. Touch 2. Touch > Settings > Accessibility > TTY mode. 3. Select a mode: 4. . • TTY Full: Type and read text on your TTY device. • TTY HCO: Type text on your TTY and listen to voice replies on your phone. • TTY VCO: Speak into your phone and read text replies on your TTY.
173 Other settings : Accessibility 4. Follow onscreen instructions to select: • Number of switches • Scanning options • Switch assignments To adjust Switch Access later: 1. Go to Settings > Accessibility. 2. Touch Switch Access > Settings. 3. Adjust options. Use Switch Access • To start scanning and highlighting items on the screen, press the assigned switch or key. • To select a highlighted item, press the assigned switch or key, then press the switch or key assigned to select options.
Other settings : Accessibility 174 Press Volume buttons for accessibility services You can press the Volume buttons to turn an accessibility feature of your choice (TalkBack, Switch Access) on or off. To enable the shortcut: 1. Go to Settings > Accessibility. 2. Touch Volume key shortcut. 3. Turn Use service on 4. To change the accessibility feature associated with the shortcut, touch Shortcut service. 5. To use the Volume buttons from the lock screen, turn Allow from lock screen on .
Other settings : System 175 Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
176 Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings When you're typing, touch & hold the comma key and drag it to to customize your Gboard settings. Change how keyboard looks To change the background color of your keyboard: 1. Go to Settings > System > Languages & input > Virtual keyboard. 2. Touch Gboard > Theme. 3. Select a color to use as the background. 4. Touch Apply. To adjust the keyboard’s height for more comfortable typing: 1.
177 Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: 1. Go to Settings > System > Languages & input > Virtual keyboard. 2. Touch Gboard > Glide typing. 3. Turn Enable glide typing off . Limit or turn off suggestions 1. Go to Settings > System > Languages & input > Virtual keyboard. 2. Touch Gboard > Text correction. 3.
178 Other settings : System : Languages & input 1. Go to Settings > System > Languages & input > Virtual keyboard. 2. Touch Gboard > Languages. 3. Touch ADD KEYBOARD. 4. Select the language. 5. Touch Done. Then, switch between languages on the keyboard by touching . Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant or opens your camera. 1. Go to Settings > System > Gestures. 2.
Other settings : System 2. Touch +. 3. Touch Upload, then choose the files or folder to upload. 179 Manage your backup in Drive On your phone: 1. Open the 2. Touch Drive app. > Backups. To learn about managing phone backups from a computer, read Google's help. Restore backed up data When you add your Google account to a phone, photos, contacts, settings and app data that you previously backed up to that account are restored onto the phone.
Other settings : System : Users and guests 180 Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. • Lend to people as guest. This is a more temporary space that you or the guest can delete when finished. • Pin the screen. This lets you keep one specific app or screen in view. For example, you can pin a game and your child cannot navigate anywhere else on your phone.
181 Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. 1. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone. 2. Go to Settings > System > Advanced > Multiple users.
Other settings : System : Users and guests 182 Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. 1. Go to Settings > System > Advanced > Multiple users. 2. If you want to prevent the guest from making calls, touch 3. Touch Guest. 4. If you’ve lent your phone to a guest previously, touch Start over to clear the last guest settings, or touch Yes, continue to keep last guest settings. and switch Turn on phone calls off. End guest session 1.
Fix a problem : Hardware issues 183 Phone is slow or unstable Pinpoint the problem What type of issue are you seeing? • If your phone is slow when running all apps and tasks, it's probably a problem with your phone, not an app on your phone. Try the troubleshooting steps below. • If the problem is specific to one app, try these app-specific troubleshooting steps. • If you're using Wi-Fi and your phone is slow when you view websites or watch videos online, it could be a problem with your connection.
Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data 184 Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. • Reduce your phone's display brightness.
Fix a problem : Hardware issues 2. 185 Troubleshoot your phone: a. Check if a software update is available for your phone. b. Check available storage and clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data. 3. Troubleshoot your apps: a. Check for app updates. b. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
186 Fix a problem : Hardware issues Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off . Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings to see if Night Light is on turn it off • and . If certain colors appear diminished or their hues are different, go to Settings > Accessibility > Color correction and turn Use color correction off .
Fix a problem : Hardware issues 187 Phone stopped reading SD card After each step, check to see if the issue is fixed: 1. Turn your phone off and then on again. 2. Inspect card for damage or alignment issue: 3. 4. a. Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. b. Be sure the card sits completely in its slot and that the tray slides easily into the phone. c. Turn the phone on. Check that the card is mounted: a. Go to Settings > Storage. b.
Fix a problem : Hardware issues 1. Use a USB cable that’s capable of data transfer and isn’t for charging only. 2. Be sure you have set the USB connection type to allow file transfer.
189 Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing If disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see 1. or in the status bar or a message that the SIM is not recognized: Turn your phone off and then on again. Press and hold the Power button, then touch Power off.
190 Fix a problem : Call and SIM issues Have signal, but can’t make calls 1. Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. 2. Clear the cache for the Phone app. 3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. 4. Check if a software update is available for your phone. 5. Reset the phone. Phone doesn’t ring or ring loud enough 1.
Fix a problem : Call and SIM issues 191 Problems during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black 1. If you are using a case, cover or screen protector, remove it and see if it was causing the issue. 2. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on. 3.
Fix a problem : Call and SIM issues 4. 192 Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. 5. Check if a software update is available for your phone. 6. Turn off Voice Match. a. Open the Google app. b. Touch More > Settings > Voice > Voice Match. c. Turn Hey Google off . Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”. 7.
193 Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. 1. Make sure the USB plug fits securely into the phone. 2. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button. 3. If you're charging by connecting to a wall outlet: 4. • If the outlet is controlled with a switch, check that it is turned on.
Fix a problem : Battery issues 194 If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. 1. Press and hold the Power button. 2. Touch Restart. 3. Plug your phone in and charge it normally. Tip: You can adjust settings to extend your battery life.
Fix a problem : Bluetooth, Wi-Fi, USB issues 195 Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: 1. When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning. 2. Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.) automatically turn Bluetooth on.
Fix a problem : Bluetooth, Wi-Fi, USB issues 4. 5. 196 Check that Media audio is on: a. Go to Settings and touch Bluetooth. b. Next to the paired device, touch c. Make sure Media audio is checked. . If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: 1. Check that other devices paired with your phone aren't getting your calls. 2. Check that Phone audio is on: 3. a. Go to Settings and touch Bluetooth.
Fix a problem : Bluetooth, Wi-Fi, USB issues 197 1. Check battery level on your phone and Bluetooth device, and charge if either is low. 2. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. 3. On your phone, turn Bluetooth off and then on again. 4. Turn off the Bluetooth device to disconnect it. Then turn it back on to automatically reconnect with the phone. 5. Power cycle both your phone and the Bluetooth device.
Fix a problem : Bluetooth, Wi-Fi, USB issues 198 Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: 1. The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection. If not, try these troubleshooting steps. 2. Re-enter the password on the device to match the hotspot password set up on your phone. Make sure that the encryption type and security settings match on the device and your phone. 3.
Fix a problem : Bluetooth, Wi-Fi, USB issues 3. To test the USB port on your computer, connect a different device to your computer.
200 Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. 1. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them. 2. Perform an external reset of your phone.
Fix a problem : Account and sign-in issues 2. 201 Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular data. 3. Check if you have account issues. For sync to work, you need to be able to sign in to your Google account. Make sure that you can sign in to your account in other ways and on another device.
202 Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut. If an app disappeared from your list of all apps, you need to reinstall it.
Fix a problem : App issues 3. Clear the app's cache. 4. Go to the developer’s website for support. a. Open the Play Store app. b. Touch c. Touch the app and swipe down to see a link to the website. 203 > My apps & games. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo. If new photos still look blurry: • Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality. • Avoid zooming when taking a photo.
Fix a problem : App issues 3. Check for updates to your Camera app. 4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. 204 If the camera works correctly in safe mode, a third-party app is probably causing the issue. 5. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without getting the error. If so, replace the SD card with a new card. Make sure the new card is certified A1 and has a fast write speed.
205 Fix a problem : App issues 1. Check your signal strength: • 2. Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors. Open the conversation and resend the message. Can't hear notifications 1. Adjust your notification settings. 2.
Fix a problem : App issues 206 1. Check for updates to the app. 2. If you can open the app, touch 3. Turn your phone off and then on again. 4. Clear the app's cache. or > Help and look for troubleshooting information. Gmail problems For help with Gmail, read Google's troubleshooting information. Play Store problems For help with Play Store, read Google's troubleshooting information.
Fix a problem : Maintenance procedures 207 Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: 1. Go to Settings > System > About phone > Android version. 2. The number displayed is your phone's Android version. Install Android software updates Your phone notifies you if an Android software update is available.
Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) 208 Then, if you’re still experiencing problems, try resetting all network settings: 1. Go to Settings > System > Advanced > Reset options. 2. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. 3. If you're using dual SIMs, select the SIM to reset for mobile data settings. 4. Touch RESET SETTINGS. 5.
Fix a problem : Maintenance procedures 209 Reset phone from Settings To erase all data and reset your phone: 1. Go to Settings > System. 2. Touch Advanced > Reset options > Erase all data (factory reset). Reset phone if you can't open Settings If you can’t open Settings, do an external reset. 1. Charge your battery 30% or more. 2. Turn off the phone. 3. Press and hold the Volume Down button and the Power button at the same time until the phone turns on. 4.
