User Manual
Table Of Contents
- Contents
- Set up phone
- Learn the basics
- About your home screen
- About your lock screen
- New to Android?
- Get around on your phone
- Frequently used tools
- Work with text
- Personalize your phone
- Apps
- About your apps
- View two apps on screen
- View notifications
- About Moto experiences
- Enhance your gaming
- Manage your apps
- Search and browse
- Text messaging
- Calendar app
- Clock app
- Photos app
- Calls, contacts, voicemail
- Phone calls
- Contacts
- Voicemail
- Music
- Battery
- Storage
- Network and internet
- Connected devices
- Connect with Bluetooth
- Connect with Wi-Fi Direct
- Make contactless payments
- Share or receive with NFC
- Ready For
- Cast screen or media to TV
- Share files and links with nearby Android phones
- Transfer files between phone and computer (USB)
- Print from your phone
- About wireless sharing
- Other settings
- Apps & notifications
- Display
- Adjust screen brightness
- Use Dark theme
- Adjust screen colors at night
- Stop screen flicker
- Change display style
- Show apps full screen
- See Peek Display notifications
- Change screen timeout
- Stop automatic rotation
- Choose color mode
- Adjust refresh rate
- Change font and display size
- Set recording options
- Set lock screen preferences
- Location
- Security
- Accounts
- Accessibility
- System
- About phone
- Fix a problem
- Hardware issues
- Call and SIM issues
- Battery issues
- Bluetooth, Wi-Fi, USB issues
- Account and sign-in issues
- App issues
- Maintenance procedures
2. Troubleshoot your phone:
a. Check if a software update is available for your phone.
b. Check available storage and clear space if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove
unnecessary files and clear cached data.
3. Troubleshoot your apps:
a. Check for app updates.
b. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
If your problem doesn't go away in safe mode, restart your phone and continue to the next section.
4. Reset to factory settings:
To remove any processes on your phone that may be causing the issue, you can reset your phone to
factory settings.
A factory data reset will remove all data from your phone.
5. If you have a Windows PC, download Rescue and Smart Assistant to your PC and try reinstalling the
phone's system software.
Screen is frozen or won't respond
Tip: If your screen goes black when the phone rings so you can't answer the call, clear data for the
Phone app.
If your screen lags or blurs motion between actions, raise your refresh rate.
If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following:
1. Restart your phone. Hold down the Power button for about 30 seconds.
2. If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the charger,
restart again by holding down the Power button for 30 seconds.
If your phone freezes again, check for a larger issue:
1. Restart your phone to unfreeze it.
2. Check if a software update is available for your phone.
3. Check available storage and clear space if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary
files and clear cached data.
4. Check for app updates.
If you can't unfreeze the phone, reset your phone to factory settings, to remove any processes that may
be causing the issue.
A factory data reset will remove all data from your phone.
Fix a problem : Hardware issues
203