User Manual
Table Of Contents
- Contents
- Set up phone
- Learn the basics
- About your home screen
- About your lock screen
- New to Android?
- Get around on your phone
- Frequently used tools
- Work with text
- Personalize your phone
- Apps
- About your apps
- View two apps on screen
- View notifications
- About Moto experiences
- Enhance your gaming
- Manage your apps
- Search and browse
- Text messaging
- Calendar app
- Clock app
- Photos app
- Calls, contacts, voicemail
- Phone calls
- Contacts
- Voicemail
- Music
- Battery
- Storage
- Network and internet
- Connected devices
- Connect with Bluetooth
- Connect with Wi-Fi Direct
- Make contactless payments
- Share or receive with NFC
- Ready For
- Cast screen or media to TV
- Share files and links with nearby Android phones
- Transfer files between phone and computer (USB)
- Print from your phone
- About wireless sharing
- Other settings
- Apps & notifications
- Display
- Adjust screen brightness
- Use Dark theme
- Adjust screen colors at night
- Stop screen flicker
- Change display style
- Show apps full screen
- See Peek Display notifications
- Change screen timeout
- Stop automatic rotation
- Choose color mode
- Adjust refresh rate
- Change font and display size
- Set recording options
- Set lock screen preferences
- Location
- Security
- Accounts
- Accessibility
- System
- About phone
- Fix a problem
- Hardware issues
- Call and SIM issues
- Battery issues
- Bluetooth, Wi-Fi, USB issues
- Account and sign-in issues
- App issues
- Maintenance procedures
Have signal, but can’t make calls
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
2. Clear the cache for the Phone app.
3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
4. Check if a software update is available for your phone.
5. Reset the phone.
Phone doesn’t ring or ring loud enough
1. Check your volume setting.
2.
Look for in your status bar. If you see it:
•
Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for incoming
calls.
•
Make sure your phone is set to screen calls at the appropriate times.
3. Check that your ringtone is not set to None.
4. Is your phone connected with a Bluetooth device? If so, all audio is routed to the Bluetooth device.
5. If you're using a ringtone that you installed, try using a ringtone that came with the phone.
6. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. Begin with
application types like launchers, task killers, or anti-virus apps.
Can't answer ringing phone
1. Clear the data for the Phone app.
Touch & hold , then touch > Storage & cache > Clear storage.
Consistent busy signal
Outbound calls
1. If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the
call from going through. Try calling again later.
2. If you hear a fast busy signal every time you call the same number, your number may be blocked by an
app. Try calling from a different number.
Incoming calls
If you have a signal and can make calls, but callers tell you they consistently get a busy signal when calling
you, check that you haven’t blocked their numbers.
Problems during calls
After each troubleshooting step, check to see if your issue is fixed.
Fix a problem : Call and SIM issues
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