User Manual
Table Of Contents
- Contents
- Set up phone
- Learn the basics
- About your home screen
- About your lock screen
- New to Android?
- Get around on your phone
- Frequently used tools
- Work with text
- Personalize your phone
- Apps
- About your apps
- View two apps on screen
- View notifications
- About Moto experiences
- Enhance your gaming
- Manage your apps
- Search and browse
- Text messaging
- Calendar app
- Clock app
- Photos app
- Calls, contacts, voicemail
- Phone calls
- Contacts
- Voicemail
- Music
- Battery
- Storage
- Network and internet
- Connected devices
- Connect with Bluetooth
- Connect with Wi-Fi Direct
- Make contactless payments
- Share or receive with NFC
- Ready For
- Cast screen or media to TV
- Share files and links with nearby Android phones
- Transfer files between phone and computer (USB)
- Print from your phone
- About wireless sharing
- Other settings
- Apps & notifications
- Display
- Adjust screen brightness
- Use Dark theme
- Adjust screen colors at night
- Stop screen flicker
- Change display style
- Show apps full screen
- See Peek Display notifications
- Change screen timeout
- Stop automatic rotation
- Choose color mode
- Adjust refresh rate
- Change font and display size
- Set recording options
- Set lock screen preferences
- Location
- Security
- Accounts
- Accessibility
- System
- About phone
- Fix a problem
- Hardware issues
- Call and SIM issues
- Battery issues
- Bluetooth, Wi-Fi, USB issues
- Account and sign-in issues
- App issues
- Maintenance procedures
2. Make sure your Internet connection works.
For sync to work, you need an Internet connection. To test if your connection is working, open a
browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular data.
3. Check if you have account issues.
For sync to work, you need to be able to sign in to your Google account. Make sure that you can sign in
to your account in other ways and on another device. For example, try checking your Gmail with your
computer's browser.
•
If you can sign in, the issue is with your phone. You can move on to the next solution.
•
If you can't sign in, your account may have an issue.
4. Check if a software update is available for your phone.
Advanced troubleshooting
After each troubleshooting step, try manually syncing to test if sync works.
1. Remove and re-add your account.
2. Clear cache and data for the Contacts app.
a. If you've saved any contacts since you last synced, back them up. Open the Contacts app and touch
> Settings > Export. Then export to a VCF file and email the file to yourself.
b. Clear the cache and data for the Contacts app.
c.
Download the VCF file that you emailed to yourself, then import those contacts (Contacts > >
Settings > Import).
Fix a problem : Account and sign-in issues 217