User Manual

2. Clear the cache for the Camera app.
3. Check for updates to your Camera app.
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
If the camera works correctly in safe mode, a third-party app is probably causing the issue.
Error: Camera busy
This error can occur if you use the camera in one app and then switch to another app that requires
permission to access the camera.
After each troubleshooting step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
2. Check which apps have permission to access the camera.
Settings > Apps & notifications > Advanced > Permission manager > Camera
Review the list of the apps on your phone that request camera access and remove access for apps that
look suspicious or that you don’t use.
3. Clear the cache and data for the Camera app.
Error: Trash is full
If you’re getting messages about the trash being full:
1. Open the Photos app.
2. Touch Library > Trash.
3.
Touch > Empty trash.
4. Touch Delete permanently to confirm the deletion.
Messaging problems
If you’re having problems sending or receiving messages, try the following:
1. Check for updates to your messaging app.
2. Check if a software update is available for your phone.
3. Turn your phone off and then on again.
4. If the problem persists, follow the steps below for specific problems. After each troubleshooting step,
check to see if your issue is fixed.
Red ! on text message
If you see , your text message was not sent.
1. Check your signal strength:
•
Weak signal from your cellular provider is a common cause of unsent messages. In the status bar,
see how many bars your network connection has. If you see only one or two bars, change locations
to improve your signal strength, particularly if you are indoors.
Fix a problem : App issues
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