User guide

20
1.2 Getting Additional Help
To get information or assistance as soon as possible for problems that you encounter, use
the following sequence of action:
1. Search this document, the user manuals that support the modules, and the software
release notes of supported releases:
a. In the Table of Contents for the topic.
b. In the Adobe Reader® search capability for keywords that apply.
5
2. Visit the Motorola website at
www.motorola.com/ptp
3. Ask your Motorola products supplier to help.
4. Gather information from affected units such as:
a. the IP addresses and MAC addresses
b. the software releases
c. data from the Event Log
d. the configuration of software features
e. any available diagnostic downloads
5. Escalate the problem to Motorola Technical Support (or another Tier 3 technical support
that has been designated for you) as follows. You may either:
a. Send e-mail to
[e-mail]
b. Call our 24x7 Technical Support Center on [phone] (Worldwide) or
[phone] (UK Customers).
For warranty assistance, contact your reseller or distributor for the process.
1.3 Sending Feedback
We welcome your feedback on the PTP 400 Series system documentation. This includes
feedback on the structure, content, accuracy, or completeness of our documents, and any
other comments you have.
5
Reader is a registered trademark of Adobe Systems, Incorporated.