Setting Up Email on your Sprint Mobile Broadband Smart Device TM MOTO Q by Motorola® www.sprint.com © 2007 Sprint Nextel. All rights reserved. SPRINT, the “Going Forward” logo, the NEXTEL name and logo, and other trademarks are trademarks of Sprint Nextel. Printed in the U.S.A.
Motorola, Inc. Consumer Advocacy Office 1307 East Algonquin Road Schaumburg, IL 60196 www.hellomoto.com 1-800-331-6456 (United States) 1-888-390-6456 (TTY/TDD United States for hearing impaired) 1-800-461-4575 (Canada) Certain mobile phone features are dependent on the capabilities and settings of your service provider’s network. Additionally, certain features may not be activated by your service provider, and/or the provider's network settings may limit the feature’s functionality.
Table of Contents Section 1: Overview of Email Options . . . . . . . . . . . . . . . 1 Your Email Choices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Types of Email Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Section 2: Setting Up Good Mobile Messaging . . . . . . . 5 Requesting a Good Mobile Messaging Account . . . . . . . . . . . . . . .6 Setting Up Good Mobile Messaging on Your Device . . . . . . . . . . .
Sec tion 1 Overview Overview of Email Options In This Section ⽧ Your Email Choices ⽧ Types of Email Accounts TM Your MOTO Q by Motorola can send and receive email from, and synchronize with, many types of email accounts. This guide helps you set up your device with the email solution that is best suited for your needs. You may set up as many as seven email accounts on your device.
Your Email Choices Read this section to determine where to find more information on the type of email solution you want on your device. If you want to access email on your device over the air: 䢇 To access corporate email, you have the following choices: TM 䡲 You can use Good Mobile Messaging . See “Setting Up Good Mobile Messaging” on page 5. 䡲 You can get direct access to Exchange email using Microsoft Direct Push technology. See “Setting Up an Exchange Server Account” on page 9.
Types of Email Accounts Section 1: Overview of Email Options Overview Listed below are the types of email accounts that you can set up on your device and an explanation of what each enables you to do when set up on your device: 䢇 Good Mobile Messaging – Enables you to use Good Mobile Messaging, a third-party application, to synchronize your corporate email in real time. Your company must use a Good Mobile Messaging Server for you to use Good Mobile Messaging on your device.
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Sec tion 2 Setting Up Good Mobile Messaging In This Section ⽧ Requesting a Good Mobile Messaging Account ⽧ Setting Up Good Mobile Messaging on Your Device Good Mobile Messaging Good Mobile Messaging is a service that lets you receive your corporate email on your device as soon as the email is sent. An application that you download to your device lets you use the Good Mobile Messaging service. Good Mobile Messaging also lets you synchronize contacts, calender appointments, tasks, and notes.
Requesting a Good Mobile Messaging Account Before you begin setting up, you must contact your corporate IT department and request a Good account. When you register for your Good account, an email will be sent with information you will need to set up Good Mobile Messaging on your device, such as a link to the Good Mobile Messaging application file you must download and a 15-digit PIN.
6. When you see the OTA Setup message, select Download Now. 7. 8. 9. 10. Press Yes (left softkey). Wait while the file downloads. Press Done (left softkey). Good Mobile Messaging Press Start (left softkey) and follow the prompts to install the file: 䡲 When prompted, enter the email address for which you want to use Good Mobile Messaging to receive email on your device. 䡲 When prompted, enter the 15-digit PIN sent to you when you registered for your Good Mobile Messaging account.
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Sec tion 3 Setting Up an Exchange Server Account Exchange Server In This Section ⽧ Before You Begin ⽧ Configuring Your Device to Synchronize With Your Exchange Account ⽧ Accessing Your Exchange Account ⽧ Synchronizing Manually or Changing Your Synchronization Options This section tells you how to use Microsoft Direct Push to access your corporate Exchange email account and how to set your synchronization options.
Before You Begin Before you begin, contact your corporate IT department to determine if your company’s Exchange server is configured for wireless synchronization. If it is, you will need them to provide you with: 䢇 Your user name and password. 䢇 The server domain name. 䢇 The server address. 䢇 Whether an encrypted (SSL) connection is required. About Microsoft Direct Push Your device uses the enhanced version of Microsoft Windows® Mobile 2005 known as Mobile Security Feature Pack (MSFP).
Configuring Your Device to Synchronize With Your Exchange Account To set up an Exchange email account on your device and set synchronization options: Exchange Server 1. Press Start (left softkey). 2. Select ActiveSync. 3. In the screen that appears, select set up your device to sync with it. 4. In the screen that appears: 䡲 䡲 Enter your server address in the Server address: field. If appropriate, select the This server requires an encrypted (SSL) connection checkbox. 5. Press Next (right softkey). 6.
10. Press Menu (right softkey). 11. Select Schedule. 12. Choose your synchronization schedule. When you are finished choosing your synchronization schedule, press Done (left softkey). Note: Synchronizing more frequently uses your device’s battery power more quickly than synchronizing less frequently. If you are out of network coverage and your device tries to sync three times without finding a network, your synchronization settings automatically revert to manual synchronization.
Accessing Your Exchange Account To access your Exchange account on your device: 1. Press Start (left softkey) and then select Messaging. — or — Press the Message/Display Off key ( ). 2. Select Outlook E-mail. Exchange Server Synchronizing Manually or Changing Your Synchronization Options You can synchronize manually at any time or change your synchronization options using the ActiveSync program on your device. To synchronize manually at any time: 1. Press Start (left softkey). 2.
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Sec tion 4 Setting Up Hotmail In This Section ⽧ Setting Up Hotmail Email ⽧ Accessing and Synchronizing Hotmail Email Account You can use your device to send and receive email messages from a Pocket MSN Hotmail email account. Your device has MSN Hotmail software on it that makes this easy. To set up your Hotmail account an your device, you need your Hotmail email address and password.
Setting Up Hotmail Email To set up your Hotmail email account on your device: 1. Press Start (left softkey) and then select Pocket MSN. 2. Select MSN Hotmail. 3. In the screen that appears: 䡲 䡲 䡲 Note: Enter your Hotmail email address. Enter your Hotmail email account password. If you want your device to save your password, select the Save password checkbox. If you choose to save your password, others may be able to access your email if you misplace your device or leave it unattended. 4.
Accessing and Synchronizing Hotmail Email Account To access your Hotmail email account: 1. Press Start (left softkey) and then select Pocket MSN. — or — Press the Message/Display Off key ( ). 2. Select Hotmail. To synchronize your Hotmail email account: 1. Press Start (left softkey) and then select Pocket MSN. — or — Press the Message/Display Off key ( ). 2. Select Hotmail. 3. Press Menu (right softkey). 4. Select Send/Receive.
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Sec tion 5 Setting Up Personal Email In This Section ⽧ Setting Up Email With Automatic Settings ⽧ Setting Up Email Without Automatic Settings ⽧ Accessing and Synchronizing Your Personal Email Account You can use your device to send and receive email messages from email accounts you have through your Internet service provider (ISP), through a Web-based email service, or any other POP3 or IMAP4 email account. Many popular email providers have automatic settings for setting up email on your device.
Setting Up Email With Automatic Settings These are some POP3 or IMAP4 email providers that have automatic settings for setting up your email on your device: 䢇 Yahoo.com 䢇 Gmail.com 䢇 Comcast.net 䢇 AOL.com 䢇 AIM.com 䢇 Sbcglobal.net If your email provider has automatic settings, you need your email address and password to set up the email account on your device. If you do not know if your email provider has automatic settings, you can still follow the steps in this section.
6. In the screen that appears: 䡲 䡲 䡲 Enter your name as you want it to appear to people who receive email from you. Enter your email address, including “@” and the part after it. Select the Attempt to obtain e-mail settings from the Internet checkbox. 7. Press Next (right softkey). 8. Wait while your device downloads the settings. When the settings have been downloaded, a screen appears telling you that the settings have been downloaded successfully.
Note: If you choose to save your password, others may be able to access your email if you misplace your device or leave it unattended. 11. Press Next (right softkey). 12. Press Next (right softkey) again. 13. Press Next (right softkey) again. 14. In the screen that appears: 䡲 䡲 Select the number of days’ worth of email you want to receive on your device from this account. Scroll left and right using your device’s navigation key to make the selection.
18. If you want to download email from this account now, press Yes (left softkey). — or — If you don’t want to download email from this account now, press No (right softkey).
Setting Up Email Without Automatic Settings If your POP3 or IMAP4 email provider does not have automatic settings for setting up your email on your device, you must enter these settings manually. To do this, you must have the following information in addition to your email address and password before you begin: 䢇 Account type (POP3 or IMAP4). 䢇 The incoming server address and whether the incoming server requires an SSL connection.
䢇 䢇 䢇 䢇 Section 5: Setting Up Personal Email Personal Email 䢇 AIM.com: 䡲 Account type: IMAP4. 䡲 Incoming server address: imap.aim.com. 䡲 Incoming server does not require SSL connection. 䡲 Outgoing server address: smtp.aim.com. 䡲 Outgoing server requires SSL authentication. Excite.com: 䡲 Account type: POP3. 䡲 Incoming server address: pop3.excite.com. 䡲 Incoming server does not require SSL connection. 䡲 Outgoing server address: smtp.excite.com. 䡲 Outgoing server requires SSL authentication. Lycos.
䢇 䢇 䢇 䢇 䢇 26 PacBell.net: 䡲 Account type: POP3. 䡲 Incoming server address: postoffice.pacbell.net. 䡲 Incoming server does not require SSL connection. 䡲 Outgoing server address: mail.pacbell.net. 䡲 Outgoing server requires SSL authentication. Prodigy.net: 䡲 Account type: POP3. 䡲 Incoming server address: pop.prodigy.yahoo.com. 䡲 Incoming server does not require SSL connection. 䡲 Outgoing server address: smtp.prodigy.yahoo.com. 䡲 Outgoing server requires SSL authentication. SNet.
Setting Up Email Manually To set up a personal email account on your device if your email provider does not have automatic settings: 1. Press Start (left softkey) and then select Messaging. — or — Press the Message/Display Off key ( 2. 3. 4. 5. 6. ). Select Outlook E-mail. Press Menu (right softkey). Select Options. Select New Account. In the screen that appears: 䡲 Enter your name as you want it to appear to people who receive email from you.
10. In the screen that appears: 䡲 䡲 䡲 Select your email account type: POP3 or IMAP4. Scroll left and right using your device’s navigation key to make the selection. Enter the account name as you want it to appear in this account’s Outbox folder on your device (for example, “Yahoo”). Make sure Network: is set to The Internet. 11. Press Next (right softkey). 12. In the screen that appears: 䡲 䡲 䡲 䡲 Enter the incoming server address.
14. In the screen that appears: 䡲 䡲 Select the number of days’ worth of email you want to receive on your device from this account. Scroll left and right using your device’s navigation key to make the selection. Select the initial size of email you want to receive on your device from this account. Scroll left and right using your device’s navigation key to make the selection. 15. Press Next (right softkey). 16. Select how often you want your device to check for messages automatically.
Accessing and Synchronizing Your Personal Email Account You access a personal email account you set up on your device by going to the folder name you gave the account. To access a personal email account: 1. Press Start (left softkey) and then select Messaging. — or — Press the Message/Display Off key ( ). 2. Select the account you want to access. To synchronize the account: 1. Press Start (left softkey) and then select Messaging. — or — Press the Message/Display Off key ( 2.
Deleting a Personal Email Account If you set up a personal email account that you no longer want on your device, you can delete it. To delete a personal email account from your device: 1. Press Start (left softkey) and then select Messaging. — or — Press the Message/Display Off key ( 2. 3. 4. 5. 6. 7. 8. 9. ). Select the email account that you want to delete. Press Menu (right softkey). Select Options > Account Options. Press Menu (right softkey). Select Delete. Press Yes (left softkey) to confirm.
