SURFboard® SB5100 Series Cable Modem Installation Manual POWE R RECEI E V SEND ONLIN E Y IT V P C/ACTI STAND Y B SUSB51 Ca RFb 00 ble oa Mo rd® de m
CAUTION RISK OF ELECTRIC SHOCK CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Caution These servicing instructions are for use by qualified personnel only. To reduce the risk of electrical shock, do not perform any servicing other than that contained in the Installation and Troubleshooting Instructions unless you are qualified to do so. Refer all servicing to qualified service personnel.
FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Copyright © 2003 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change.
Contents Section 1 Introduction Using This Manual............................................................................................................................................................................1-2 Document Conventions ...................................................................................................................................................................1-2 If You Need Help .................................................................................
ii Contents Recovering from Windows 98 or Win98_SE Installation Errors................................................................................................ 3-46 Remove Program................................................................................................................................................................... 3-46 Solutions .................................................................................................................................................
Contents iii SURFboard Cable Modem Specific Log Messages............................................................................................................. B-7 Baseline Privacy .............................................................................................................................................................. B-7 DHCP / TFTP.....................................................................................................................................................
Section 1 Introduction ® The Motorola SURFboard SB5100 series cable modem provides a link from a home or business computer to a high-speed DOCSIS or Euro-DOCSIS 2.0, 1.1, or 1.0 compliant data network. This network provides a downstream data transfer rate up to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for Euro-DOCSIS) using 64 QAM and 256 QAM technologies. The SURFboard cable modem provides a USB or Ethernet connection.
1-2 Introduction Using This Manual The following sections provide information and instructions to install, configure, and operate the SURFboard cable modem: Section 1 Introduction provides a product description, the technical help line, and repair/return information. Section 2 Overview describes the functions of the SURFboard cable modem and identifies the front-panel LEDs and the rear-panel connectors.
Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC): ! Inside the U.S.A.: 1-888-944-HELP (1-888-944-4357) ! Outside the U.S.A.: 1-215-323-0044 ! Online: http://www.motorola.com/broadband, click HTML/Modem Version, click Customer Support, then click Web Support. The TRC is open from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday and 10:00 AM to 6:00 PM Eastern Time, Saturday.
Section 2 Overview The SURFboard cable modem delivers digital multimedia content in a two-way transmission system. It provides access to a cable data network, which provides access to the Internet and World Wide Web. The SURFboard cable modem is authorized by a cable modem terminations system (CMTS) for use on the network and automatically configures itself with parameters received from the CMTS or headend.
2-2 Overview The SURFboard cable modem provides an HTML user interface to: ! Monitor the cable modem and data signals ! Troubleshoot network connections Top and Front Panel The six front-panel LEDs provide status and activity information. The Standby button enables the subscriber to disconnect the Ethernet and USB interfaces from the cable modem network.
Overview 2-3 Key Item When Flashing When On 2 Power Startup diagnostics in process. The cable modem is powered on. 3 Receive Scanning for a receive (downstream) channel connection. The downstream channel is connected. 4 Send Scanning for a send (upstream) channel connection. The upstream channel is connected. 5 Online Scanning for a network configuration server connection. The network connection is acquired. 6 PC/ Activity Transmitting or receiving data.
2-4 Overview Rear Panel The SURFboard cable modem rear panel provides the cabling connectors, status LEDs, and power plug as illustrated in Figure 2-3: Figure 2-3 Rear-panel connections and LEDs ETHERNET 1 USB 2 CABLE 3 CUSTOMER S/N:BCDFGHJKLMNP S/N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID: ABCDEF012345 USB CPE MAC ID:ABDCEF012345 4 +12VDC Table 2-2 describes the SURFboard cable modem rear-panel connections and LEDs: Table 2-2 Rear-panel connections and LEDs Key Item Description 1 ETHERNET 2
Section 3 Installation and Operation This section provides instructions for cabling all SURFboard cable modem models and checking their operation. To complete the installation, you must: ! Connect the cables ! Configure the subscriber’s computer Avoid damaging the SURFboard cable modem or your PC with static electricity.
3-2 Installation and Operation Before You Begin Before you begin the installation, take a few minutes to review the installation information, gather the required items, and complete the tasks listed below to make the installation as quick and easy as possible: 1 2 3 Verify that the following items are included with the SURFboard cable modem: Power adapter Connects the SURFboard cable modem to the AC electrical outlet SURFboard cable modem CD-ROM Contains the User Guide and USB drivers 10/100Base-T
Installation and Operation 3-3 Installing a Single User You can connect a single user to a SURFboard cable modem using the USB or Ethernet port. Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for communications. To install the SURFboard cable modem for a single user: 1 Be sure the subscriber’s computer is on and the cable modem is unplugged.
3-4 Installation and Operation # If an error occurs: When What occurs Provides During power up Specific LEDs are off. For example, if the downstream channel is not acquired, the RECEIVE LED goes from flashing to off. Immediate feedback as to where the problem has occurred. The SURFboard cable modem automatically loads configuration updates. The SURFboard cable modem automatically reboots if the IP address and the cable modem configuration file is not found.
Installation and Operation 3-5 Setting Up a USB Driver The following subsections provide instructions for setting up a USB driver for Windows 98, Windows 2000, Windows Me, and Windows XP. Setting Up a USB Driver for Windows 98 To set up a USB driver for Windows 98: 1 Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to the PC.
3-6 Installation and Operation 3 Click Next and the following window is displayed: 4 Ensure that the Search for the best driver for your device is selected as shown on the window above. 5 Click Next, and the window below is displayed showing a location: 6 Ensure that the CD-ROM drive is the only box checked as shown in the window above. 7 Click Next. If the computer successfully locates the driver, skip to step 11.
Installation and Operation 8 3-7 If the computer does not locate the driver, the previous window is displayed again. Select Specify a location and type the location of your CD-ROM drive: In this example, to load the driver successfully, you may need to click Browse to manually select the NetMotCM.sys files on the CD-ROM. 9 Click Next to display the following window: 10 Select the updated driver... and click Next.
3-8 Installation and Operation 11 When the window below is displayed, click Next. If a window with the message Copying Files... displays and asks for your CD-ROM drive, type your CD-ROM drive letter (for example, “D:”) and click OK. If an Insert Disk window similar to the one below is displayed, Windows 98 system files are needed to complete the installation. To install the files, insert your Windows 98 CD-ROM in the CD-ROM drive and click OK.
Installation and Operation 3-9 After all the necessary files are loaded, the window below is displayed confirming a successful installation: 12 Click Finish. The window below is displayed: 13 Click Yes to restart your computer.
3-10 Installation and Operation Setting Up a USB Driver for Windows 2000 To set up a USB driver for Windows 2000: 1 Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to the PC. 2 Be sure disc load activity is complete before plugging in the USB cable. System files are needed when loading the USB drivers.
Installation and Operation 3 3-11 Click Next, and the following window is displayed: Although your SURFboard cable modem model number may be different than in the images in this manual, the procedure is the same. 4 Ensure that Search for a suitable driver for my device is selected. 5 Click Next and the following window is displayed: 6 Ensure that the box next to the CD-ROM drives is the only one checked as shown in the window above.
3-12 7 Installation and Operation Click Next and the window shown below is displayed: Although your SURFboard cable modem model number may be different than in the images in this manual, the procedure is the same. 8 Click Next. If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in the CD-ROM drive and follow steps 8 to 12. Otherwise, you can skip to step 12. 9 On the Insert Disk window, click OK.
Installation and Operation 3-13 11 Double-click the NetMotCM.sys file. The Files Needed window is displayed. 12 Click OK. The Found New Hardware Wizard window is displayed: 13 Click Finish to complete the installation. When you have successfully finished setting up the USB driver, you can continue with “Configuring for TCP/IP in Windows 2000,” on page 3-21. If you have any difficulties setting up the USB driver, follow the instructions for “Removing the USB Driver from Windows 2000” on page 3-37.
3-14 Installation and Operation Setting Up a USB Driver for Windows Me To set up a USB driver for Windows Me: 1 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to the PC. 2 Be sure disc load activity is complete before plugging in the USB cable. System files are needed when loading the USB drivers.
Installation and Operation 3-15 15 If the window below is displayed, click Finish: Otherwise, ensure that the SURFboard Cable Modem CD-ROM is correctly inserted in your CD-ROM drive. When you have successfully finished setting up the USB driver, you can continue with “Configuring for TCP/IP in Windows 95, Windows 98, and Windows Me,” on page 3-18.
3-16 Installation and Operation Setting Up a USB Driver for Windows XP To set up a USB driver for Windows XP: 1 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to the PC. 2 Be sure disc load activity is complete before plugging in the USB cable. System files are needed when loading the USB drivers.
Installation and Operation 4 Click Next. Windows XP automatically searches for the correct USB drivers and installs them. The following window is displayed: 5 Click Finish to complete the installation. 3-17 If you have difficulties setting up the USB driver, follow the instructions for “Removing the USB Driver from Windows XP on page 3-41. When you have successfully finished setting up the USB driver, you can continue with “Configuring for TCP/IP in Windows XP,” on page 3-21.
3-18 Installation and Operation Configuring the Computer for TCP/IP The computer must be configured for TCP/IP. An IP address is assigned automatically during the TCP/IP configuration process. Instructions are provided for Windows 95, Windows 98, Windows Me, Windows 2000, and Window XP users. The SURFboard cable modem contains all required software.
Installation and Operation 6 Select the adapter to be used for the SURFboard cable modem connection and then click Add. The Select Network Component Type window is displayed: 7 Double-click the Protocol option. The Select Network Protocol window is displayed: 8 Click Microsoft in the Manufacturers section and then click TCP/IP in the Network Protocols section. 9 Click OK.
3-20 Installation and Operation 10 Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the cable modem. 11 Click Properties. The TCP/IP Properties window is displayed: 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when prompted to restart the computer and then click OK again.
Installation and Operation 3-21 Configuring for TCP/IP in Windows 2000 To configure for TCP/IP for Windows 2000: 1 On the Windows Desktop, click Start. 2 Click Settings and then Control Panel from the pop-up menus: 3 Double-click the Network and Dial-up Connections icon on the Control Panel window to display the window shown below: 4 On the Network and Dial-up Connections window, double-click Local Area Connection number. The value of this number varies from system to system.
3-22 Installation and Operation The Local Area Connection number Status window is displayed: 5 Click Properties. A window similar to the following is displayed: 6 If Internet Protocol (TCP/IP) is displayed in the list of network components, TCP/IP is installed. You can skip to step 10.
Installation and Operation 3-23 If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed: 7 Click Protocol on the Select Network Component Type window and then click ADD. The Select Network Protocol window is displayed similar to the one shown below: 8 Click Internet Protocol (TCP/IP) in the Network Protocol section of Select Network Protocol window. 9 Click OK.
3-24 Installation and Operation The Local Area Connection number Properties window is re-displayed: 10 On the Local Area Connection number Properties window, ensure that the box next to Internet Protocol (TCP/IP) is checked. 11 Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed: 12 Ensure that Obtain IP address automatically and Obtain DNS server address automatically are selected.
Installation and Operation 3-25 13 Click OK to accept the TCP/IP settings. 14 Click OK to close the Local Area Connection number Properties window. 15 Click OK when prompted to restart the computer and then click OK again. When you complete the TCP/IP configuration, go to “Verifying an IP Address in Windows 2000 or Windows XP” on page 3-29.
3-26 Installation and Operation 5 If a classic view similar to the illustration below is displayed, click Network Connections to display the LAN or High-speed Internet connections. 6 Right-click on your network connection. If more than one connection is displayed, be sure to select the one for your network interface.
Installation and Operation 3-27 10 Verify that the settings are correct, as shown in the illustration below: 11 Click OK to close the TCP/IP Properties window. 12 Click OK to close the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to “Verifying an IP Address in Windows 2000 and Windows XP on page 3-29 Verifying an IP Address The following sections describe how to verify an IP address.
3-28 3 Installation and Operation Type winipcfg.exe and then click OK. The IP Configuration window is displayed: In Windows 98, IP Autoconfiguration should not be shown before IP address or an error condition exists. An example is shown below. The values shown for Adapter Address, IP Address, Subnet Mask, and Default Gateway on your PC will be different from those shown in the examples. If an IP address is not displayed or has all zeros in Windows 95, an error condition exists.
Installation and Operation 3-29 Verifying an IP Address in Windows 2000 and Windows XP To check the IP address on a computer running Windows 2000 or Windows XP: 1 On the Windows Desktop, click Start. 2 Click Run. The Run window is displayed: 3 Type cmd and click OK.
3-30 5 Installation and Operation Type exit and press ENTER to return to the Windows operating system. Improper connections between the subscriber’s PC, the SURFboard cable modem, and the cable network are indicated when you receive an Autoconfiguration IP Address. An example is displayed below. Check the subscriber’s cabling and determine if you can see the regular cable-TV channels on the subscriber’s television.
Installation and Operation 3-31 Renewing an IP Address To renew an IP address: 1 Type ipconfig /renew and then press ENTER. If a valid IP address is displayed, then Internet access should be available. 2 Type exit and then press ENTER to return to Windows. Installing Multiple Users The SURFboard cable modem can serve as a gateway to the Internet for up to 32 users when using an optional hub or switch.
3-32 Installation and Operation Figure 3-3 illustrates connecting one computer to the USB port and a second computer to the Ethernet port: Figure 3-3 Ethernet - Two users with two interfaces Cable outlet Coaxial cable SURFboard cable modem USB cable Ethernet crossover cable Computer Computer You can use the Ethernet and USB interfaces to connect multiple users. Connect a single user to the USB port and up to 31 users to the Ethernet hub or switch.
Installation and Operation 3-33 Removing the USB Driver The following sections describe how to remove the device listings from the SURFboard cable modem. Instructions are provided for Windows 98, Windows Me, Windows 2000, and Windows XP users. Removing the USB Driver from Windows 98 or Windows Me To remove the USB driver from Windows 98 or Windows Me: 1 Ensure that the USB cable is removed from your PC or cable modem.
3-34 Installation and Operation 3 Select Motorola SurfBoard USB Cable Modem (although your SurfBoard cable modem model number may be different than the images in this guide, the procedure is the same): 4 Click Remove.
Installation and Operation 3-35 5 Click OK, and the System Settings Change window is displayed: 6 Click Yes to restart your computer. 7 Insert the SURFboard Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. 8 Press the Esc key on the keyboard to exit the start-up screens. 9 To start Windows Explorer, click Start and select Run. 10 In the Run window, type explorer and click OK. The Explorer window is displayed.
3-36 Installation and Operation The SURFboard Cable Modem USB Driver Removal window is displayed: 13 Click Remove Driver to remove the USB driver. After you remove the USB driver, re-install the USB driver following either: “Setting Up a USB Driver for Windows 98,” on page 3-5.
Installation and Operation 3-37 Removing the USB Driver from Windows 2000 To remove the USB driver from Windows 2000: 1 From the Windows 2000 desktop, click Start.
3-38 Installation and Operation 4 Double-click System and the System Properties window is displayed: 5 Click the Hardware tab then click on Device Manager to display the Device Manager window.
Installation and Operation 7 Click Motorola Surfboard USB Cable Modem. The Uninstall icon is displayed on the window near the top: 8 Click the Uninstall icon 9 Close the Device Manager window. 3-39 10 Close the Control Panel window. 11 Insert the SURFboard Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. 12 Press the Esc key on the keyboard to exit the start-up screens. 13 To start Windows Explorer, click Start and select Run.
3-40 Installation and Operation 16 Double-click the CD-ROM drive icon (drive D: in our example). 17 Double-click the remove.exe icon. The SURFboard Cable Modem USB Driver Removal window is displayed: The USB cable must be disconnected before running the REMOVE utility.
Installation and Operation 3-41 18 Click Remove Driver. Informational messages similar to the ones shown in the window above are displayed on the SURFboard Cable Modem USB Driver Removal window. After you remove the USB driver, re-install the USB driver from “Setting Up a USB Driver for Windows 2000,” on page 3-10.
3-42 Installation and Operation 2 Click Control Panel to display the Control Panel window (the display varies, depending on your Windows XP view options). 3 If a Category view similar to the one illustrated above is displayed, click Performance and Maintenance. The Performance and Maintenance window is displayed: 4 Click System to display the System Properties window.
Installation and Operation 5 If a classic view is displayed, click System to display the System Properties window: 6 Click the Hardware tab.
3-44 Installation and Operation 8 Double-click Network adapters. The adapters are displayed: 9 Click Motorola Surfboard USB Cable Modem.
Installation and Operation 3-45 10 Click the Uninstall icon. 11 Close the Device Manager window. 12 Close the Control Panel window. 13 Insert the SURFboard Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. 14 Press ESC to exit the start-up screens. 15 To start Windows Explorer, click Start and select Run. 16 In the Run window, type explorer and click OK. 17 Double-click My Computer. 18 Double-click the CD-ROM drive icon (drive D: in our example).
3-46 Installation and Operation 19 Double-click the remove.exe icon. The SURFboard Cable Modem USB Driver Removal window is displayed: The USB cable must be disconnected before running the REMOVE utility. 20 Click Remove Driver. Informational messages similar to the ones shown in the window above are displayed on the SURFboard Cable Modem USB Driver Removal window. After you remove the USB driver, re-install the USB driver from “Setting Up a USB Driver for Windows XP,” on page 3-16.
Installation and Operation 3-47 Solutions If you choose not to run the Motorola Remove program, you can perform the procedures in Solution 1 or Solution 2. Review both solutions before choosing which one to run. Solution 1 1 Leave the USB cable plugged into the SURFboard cable modem and the computer. 2 From the Windows Desktop, right-click the My Computer icon to display a list of options. 3 Click Properties at the bottom of the list. The System Properties window is displayed.
3-48 Installation and Operation Solution 2 The USB drivers may have loaded, but a protocol was not bound to the adapter. To test this: 1 Remove the USB cable from the SURFboard cable modem. 2 From the Windows Desktop, right-click the Network Neighborhood icon to display a list of options. 3 Click Properties at the bottom of the list. The Network window is displayed: 4 Click the Configuration tab, select the Motorola Surfboard USB Cable Modem entry, and then click Properties.
Installation and Operation 3-49 Prior to running the Remove program, unplug the USB cable from the SURFboard cable modem. The Remove program performs the same function as the removal of devices performed in Solution 1 and Solution 2 on the previous pages. Setting the Frequency Using StormWatch StormWatch™, the SURFboard Cable Modem Diagnostic Suite, is a cable modem utility that is available from Motorola. It runs from a CD-ROM and does not require installation on a hard drive.
Section 4 HTML User Interface This section provides instructions for using the SURFboard cable modem HTML user interface. The windows — Help, Startup, Signal, Addresses, Configuration, and Logs — provide configuration and troubleshooting information, such as MAC and IP addresses and frequency and Event logs. The IP address for this user interface is 192.168.100.1.
4-2 5 HTML User Interface Click Status, and the Configuration Manager Startup window is displayed: Figure 4-2 Configuration Manager Startup window This window provides a power-up status for each item on the Task list. The last Status entry should be Operational as illustrated in Figure 4-2.
HTML User Interface 6 4-3 Click Signal to display the Configuration Manager Signal window: Figure 4-3 Configuration Manager Signal window This window provides the current downstream and upstream information.
4-4 7 HTML User Interface Click Addresses to display the Configuration Manager Addresses window: Figure 4-4 Configuration Manager Addresses window This window provides a serial number, a list of current addresses, and DHCP information.
HTML User Interface 8 4-5 Click Configuration to display the Configuration Manager Configuration window: Figure 4-5 Configuration window The Configuration window displays the Frequency Plan, Upstream Channel ID, and Frequency that the cable modem currently uses for communication.
4-6 9 HTML User Interface Type http://192.168.100.1/logs.html, and the Configuration Manager Logs window is displayed: Figure 4-6 Configuration Manager Logs window This is a sample Events Log that is generated during startup and during operation. Refer to Appendix B, “Event Log Messages,” for the format and code definitions.
Section 5 Troubleshooting This section provides information to assist you in quickly detecting, isolating, and resolving error conditions that might occur when using the SURFboard cable modem. If you are still having trouble after trying the solutions found in this section, contact the Motorola Technical Response Center (TRC) at 1-888-944-HELP. Fill out the Troubleshooting Checklist (Table 5-2) before calling TRC.
5-2 Troubleshooting Table 5-2 is the troubleshooting checklist that provides TRC with needed information: Table 5-2 Troubleshooting checklist Complete description of the problem Network layout and IP addresses Firmware version * CMTS: Type Operating system version DHCP: Operating system Software version Copy of the Event Log * Copy of cable modem TFTP configuration file Where in boot sequence does the SURFboard cable modem: ! ! ! fail monitor the LEDs monitor the console cable output if active Does it
Appendix A Specifications Downstream Modulation 64 QAM or 256 QAM Data rate 38 Mbps maximum (limited by such factors as customer provider equipment (CPE) and service provider restrictions) Frequency 88 MHz to 860 MHz (30 kHz minimum step size) Bandwidth 6 MHz Symbol rate: 64 QAM 256 QAM 5.069 Msym/s maximum 5.
Appendix B Event Log Messages This appendix defines the messages in the Events Log. This log is generated during startup and operation and contains up to 200 entries. Event Message Format The entries can be 80 characters long and contain a time stamp, the priority level, and a letter and numeric code. The format is MMDDHHMMSS P XNNN.N event message. MMDDHHMMSS Time stamp consisting of 10 characters.
B-2 Event Log Messages Predefined Log Messages SP-RFI_I05-991105 – Error Codes for MAC Management Messages SYNC Timing Synchronization Code Event Log Messages T00.0 SYNC Timing Synchronization T01.0 Failed to acquire QAM/QPSK symbol timing. Error stats? Retry #s? T02.0 Failed to acquire FEC framing. Error stats? Retry #s? # of bad frames? T02.1 Acquired FEC framing. Failed to aquifer MPEG2 Sync. Retry #s? T03.0 Failed to acquire MAC framing. Error stats? Retry #s? # of bad frames? T04.
Event Log Messages B-3 RNG-RSP Ranging Response Code Event Log Messages R00.0 RNG-RSP Ranging Response R01.0 NO Maintenance Broadcasts for Ranging opportunities Received T2 time-out. R02.0 No Ranging Response received, T3 timeout R03.0 Ranging Request Retries exhausted. R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received. T4 time-out. R05.0 Started Unicast Maintenance Ranging no Response received. T3 time-out. R06.
B-4 Event Log Messages Code Event Log Messages I103.0 Required TLVs out of order. I104.0 Required TLVs not present. I105.0 Down Stream Frequency format invalid in length. I105.1 Down Stream Frequency not in use. I105.2 Down Stream Frequency invalid, not a multiple of 62500Hz. Level Cable Modem Actions 4 (Error) Won’t be saved to memory 4 (Error) CM will continue reading next bytes of Config file. Set to 0 value I106.0 Up Stream Channel invalid, unassigned. I106.
Event Log Messages Code Event Log Messages Level Cable Modem Actions I115.1 Guaranteed Min Up Stream Channel Bit Rate configuration setting exceeds Max Upstream Bit Rate. 4 (Error) Continue reading next bytes of Config file. Set to Max I115.2 Guaranteed Min Up Stream Channel Bit Rate configuration setting out of range I116.0 Max Upstream Channel Transmit Burst configuration setting invalid length 4 (Error) Continue reading next bytes of Config file. Set to 0 value I116.
B-6 Event Log Messages UCC-RSP Upstream Channel Change Response Code Event Log Messages Level Cable Modem Actions C100.0 UCC-RSP Upstream Channel Change Response 7 (Info) No action taken C101.0 UCC-RSP not received on previous channel ID. C102.0 UCC-RSP received with invalid channel ID. C103.0 UCC-RSP received with invalid channel ID on new channel. DHCP CM Net Configuration Download and Time of Day Code Event Log Messages Level Cable Modem Actions D00.
Event Log Messages Code Event Log Messages Level Cable Modem Actions D08.0 TFTP complete, but failed Integrity Check (MIC). 1 (Alert) Same as D05.0 D09.0 TFTP, Unable to allocate spaces, CONTINUE 4 (Error) CM continues reading the next bytes of REG-RSP msg D10.0 REG-RESP, Serv Not Avail Resp Len 4 (Error) CM set to correct length and continue reading the next bytes 7 (Info) No action taken B-7 Baseline Privacy B00.0 Baseline Privacy B01.
B-8 Event Log Messages Code Event Log Messages Level Cable Modem Actions B504.2 Invalid HMAC Digest type [type] from Key Reply Msg 4 (Error) Ignore it. B504.3 Invalid Msg type [type] from Key Reject or TEK Inv 4 (Error) Ignore it. Continue parsing next bytes B504.4 Invalid SID [sid] from Key Reject or TEK Inv 4 (Error) Discard the msg. B505.0 BC3220 driver supports up to [nsid] Sids and CMTS sent [nsids] Sids 5 (Warn) Set up to nsids(4) BC3220 supports B506.
Event Log Messages Code Event Log Messages Level Cable Modem Actions B516.6 TEK bad state %d on Key Reply() 2 (Alert) Discard the message B516.7 TEK bad state on HandleKeyReject() 2 (Alert) Discard the message B517.0 Received Auth Invalid with error code [ErrorCode] 4 (Error) Report error code to SNMP event log B517.1 Received SNMP Rekey. Unauthorized CM 4 (Error) Report error code to SNMP event log B517.
B-10 Event Log Messages Code Event Log Messages Level Cable Modem Actions B555.0 First DRIVER_TEK_INVALID Msg 7 (Info) Information purpose to indicate that CM just receives a first TEK Invalid Message from the driver due to CRC failed. B555.1 Just received another TEK_INVALID Msg 7 (Info) Information purpose to indicate that CM received another TEK Invalid message from the driver due to CRC failed B556.0 BLP – Authorization Wait Timeout out of range 4 (Error) Log it B556.
Event Log Messages Code Event Log Messages Level Cable Modem Actions D501.9 TFTP, Unable to allocate spaces for SNMP Write Access Control Data, CONTINUE 4 (Error) Set to NULL D502.0 TFTP, Invalid CM MIC Len, CONTINUE 4 (Error) Continue parsing the next bytes D502.1 TFTP, Invalid CMTS MIC Len, CONTINUE 4 (Error) Continue parsing the next bytes D502.2 TFTP, Invalid Vendor ID Len, CONTINUE 4 (Error) Continue parsing the next bytes D502.
B-12 Event Log Messages Code Event Log Messages Level Cable Modem Actions D518.0 Unable to write DHCP_LEASE_RENEWAL_ABOUT_TO_ FAIL to pipe 1 (Emerg) Continue D519.0 DHCP Client shutting down 7 (Info) Continue D520.0 DHCP Client unable to bind HFC interface 1 (Emerg) Retry 2 more times D521.0 DHCP Lease Renewal Failure 5 (Warn) Renew Lease function fails D522.0 DHCP Lease Expired 1 (Emerg) Logged when event occurs D523.
Event Log Messages Code Event Log Messages Level Cable Modem Actions D538.0 TFTP - Invalid COS encoding type, CONTINUE 4 (Error) Log it and continue reading next bytes of Config file. D539.0 CM reset due to config value out of range 1 (Emerg) Save all event logs to flash before resetting B-13 Filtering Code Event Log Messages Level Cable Modem Actions F501.0 Bridge Hook. Init failed to get Ethernet Interface Pointer 1 (Emerg) The CM would not return a pointer to Ethernet interface.
B-14 Event Log Messages Code Event Log Messages Level Cable Modem Actions F506.1 Bridge Multicast Aging. Failed to get mbuf to Send Igmp Request. 5 (Warn) Bridge failed to get an mbuf to send an Igmp request for aging multicast filters. CM continues through aging loop. F506.2 Bridge Multicast Aging. Failed to set WD timer to schedule Deletes 5 (Warn) Could not set second watchdog timer for aging Multicast filters. CM continues through aging loop. F507.0 MAC Filters.
Event Log Messages B-15 Code Event Log Messages Level Cable Modem Actions F508.1 LLC Filters. Failed to add filter. Filter already exists. 4 (Error) SNMP tried to add an LLC filter that already exists. Filter not added. Error returned to SNMP. F508.2 LLC Filters. Failed to add filter. Invalid Protocol Type. 4 (Error) SNMP tried to add an LLC filter with an invalid protocol type. Filter not added. Error returned to SNMP. F508.3 LLC Filters. Failed to delete filter. Filter not found.
B-16 Event Log Messages Code Event Log Messages Level Cable Modem Actions F509.6 IP Filters. Failed to add IP Filter. Cannot allocate memory for entry. 1 (Emerg) SNMP tried to add an outbound IP filter and bridge could not allocate memory to store the filter. Filter not stored. Error returned to SNMP. Contact your vendor. F509.7 IP Filters. Failed to delete IP Filter. Index does not exist. 4 (Error) SNMP tried to delete an IP filter that doesn’t exist. Error returned to SNMP. F509.
Event Log Messages B-17 Code Event Log Messages Level Cable Modem Actions F510.12 Bridge Api. Add LLC Filter failed. Failed to open filter pipe. 2 (Alert) The CM experienced a problem using a pipe. This is serious. Contact your vendor. F510.13 Bridge Api. Add LLC Filter failed to retrieve add status from pipe 2 (Alert) The CM experienced a problem using a pipe. This is serious. Contact your vendor. F510.15 Bridge Api. Failed to Delete LLC filter. Semaphore take failed.
B-18 Event Log Messages Code Event Log Messages Level Cable Modem Actions F510.30 Bridge Api. Set IP Spoof Max failed to retrieve set status from pipe. 2 (Alert) The CM experienced a problem using a pipe. This is serious. Contact your vendor. F510.31 Bridge Api. Failed to Add IP Spoof Entry. Semaphore take failed. 2 (Alert) The CM experienced a problem using a semaphore. This is serious. Contact your vendor. F510.32 Bridge Api. Failed to Add IP Spoof Entry. Failed to open filter pipe.
Event Log Messages B-19 Code Event Log Messages Level Cable Modem Actions F511.1 Bridge Api. Failed to Add LLC filter. Invalid interface 4 (Error) A management station attempted to add an LLC filter for an interface other than Ethernet or Hfc. Retry the add with the correct interface number. F511.2 Bridge Api. Failed to Read IP filter stats. Invalid interface. 2 (Alert) A management station attempted to add an IP filter for an interface other than Ethernet or Hfc.
B-20 Event Log Messages Code Event Log Messages Level Cable Modem Actions H501.13 HFC: Invalid UCD 3 (Critical) H501.14 HFC: Lost FEC LOCK - trying to recover 3 (Critical) H501.15 HFC: FEC LOCK recovery OK 7 (Info) H501.16 HFC: FEC LOCK recovery failed 3 (Critical) H501.17 HFC: UCD Minislot size change 7 (Info) H501.18 HFC: UCD Symbol rate change 7 (Info) H501.19 HFC: UCD Invalid minislot size 3 (Critical) H501.20 HFC: UCD Invalid symbol rate 3 (Critical) H501.
Event Log Messages B-21 Miscellaneous Code Event Log Messages Level Cable Modem Actions M500.0 Startup pipe cannot be retrieved 1 (Emerg) When time out, the board will reset M500.1 Startup pipe cannot be created 1 (Emerg) When time out, the board will reset M503.0 Unable to initialize HTTP Server, no HTML supported 5 (Warn) No action taken M503.1 Unable to initialize UI, no HTML supported 5 (Warn) No action taken M504.0 Unable to create or start WDT.
B-22 Event Log Messages Code Event Log Messages Level Cable Modem Actions M554.0 Error setting read string for SNMPv3 access 4 (Error) No action taken SNMPv3 won’t work M555.0 Error setting write string for SNMPv3 4 (Error) No action taken SNMPv3 won’t work M556.0 Error setting notify string for SNMPv3 4 (Error) No action taken SNMPv3 won’t work M557.0 Error creating SNMPv3 2275 view 4 (Error) No action taken SNMPv3 won’t work Code Event Log Messages Level Cable Modem Actions T500.
Event Log Messages B-23 Unit Update Code Event Log Messages Level Cable Modem Actions X500.0 Attempting Unit Update. 7(Info) No action needed. X501.0 Can’t allocate memory to read UU data from flash 2(Alert) Continue using current image. CM is out of memory. Try rebooting CM. If problem persists contact your vendor. X501.1 Can’t read Unit Update data from flash. 4(Error) Update will complete. If problem persists contact your vendor X501.2 Can’t write Unit Update data to flash.
B-24 Event Log Messages Code Event Log Messages Level Cable Modem Actions X501.15 Unit Update: Could not write Bootrom to flash.. 2(Alert) Update failed. System could not write the new bootrom to flash. Try operation again. If problem persists, contact your vendor. X501.16 Unable to start TFTP of software update image. Out of resources. 4(Error) Continue using current image. CM was unable to transfer the new image from the server.
Event Log Messages B-25 Code Event Log Messages Level Cable Modem Actions X501.24 Unit Update – error reading header from [filename] 4 (Error) Continue using current image. Update failed. CM was unable to transfer the new image from the server or the image is corrupt. Check for network problems, that file exists, that docsDevSwServer is the correct address of the Software Server and retry the operation. Obtain a new copy of the image file. X501.25 Unit Update – error reading image file header.
B-26 Event Log Messages Code Event Log Messages Level Cable Modem Actions X501.35 Unit Update Failed 4(Error) Unit Update failed. See previous log messages for more detail on reason for failure. X501.36 Failed to restore image after error. 4(Error) There was a problem with the image placed into flash during Unit Update and the program was not able to restore the previous image to flash. The image in flash now likely to be corrupt and the CM may not be able to boot.
Abbreviations and Acronyms CMTS Cable Modem Termination System CPE Customer Premises Equipment DHCP Dynamic Host Configuration Protocol FEC Forward error correction IP Internet Protocol LAN Local area network LED Light-emitting diode MIB Management Information Base PC Personal computer QAM Quadrature amplitude modulation RF Radio frequency SNMP Simple Network Management Protocol TCP/IP Transport Control Protocol/Internet Protocol TFTP Trivial File Transfer Protocol TRC Technical
501652-001 01/03 MGBI