U S ER GU IDE SB6120 SURFboard® DOCSIS® 3.
SAFETY AND REGULATORY INFORMATION IMPORTANT SAFETY INSTRUCTIONS — when using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
• Do not use this product near water; for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. • Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition. • Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions.
INTERNATIONAL DECLARATION OF CONFORMITY We, Motorola, Inc. 101 Tournament Drive Horsham, PA, U.S.A. Declare under our sole responsibility that the SB6120 SURFboard DOCSIS 3.
SOFTWARE LICENSE SB6120 SURFboard DOCSIS 3.0 Cable Modem Motorola, Inc. Home and Networks Mobility Business (“Motorola”) 101 Tournament Drive, Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD, OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE, AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”).
Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music, and text incorporated therein, is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions.
IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CONTENTS 1 Overview ................................................................................................................................................................ 1 Front Panel ........................................................................................................................................................ 2 Rear Panel .......................................................................................................................................................
1 OVERVIEW Congratulations, you have a new Motorola® SB6120 SURFboard® DOCSIS® 3.0 Cable Modem! It provides high-speed access to the Internet and other online services. This cable modem transmits and receives data much faster than traditional dial-up, DSL, or ISDN modems. Unlike a dial-up modem, your cable modem is always online. Just open your browser and surf! You can use your high-speed, upgradeable cable modem to connect one computer in your home or business to the Internet.
1 OVERVIEW Front Panel The SB6120 front panel lights provide information about power, communications, and errors.
1 OVERVIEW Optional LED operation available in some locations: RECEIVE and SEND lights are blue when the downstream and upstream channels are connected with bonded channels. LINK light is blue for high-speed Ethernet connection (Gigabit) from the SB6120 to your computer. Rear Panel The rear panel contains cabling connectors and the power receptacle.
1 OVERVIEW Bottom Label on the SB6120 The label on the bottom of the SB6120 contains the Media Access Control (MAC) address, a unique, 48-bit value permanently saved in ROM at the factory to identify each Ethernet network device. To receive data service, you will need to provide the MAC address marked HFC MAC ID to your Internet Service provider.
2 INSTALLATION The following topics provide information about installing the SB6120 hardware: • Before You Begin • Precautions • Signing Up for Service • Computer System Requirements • Cabling and Startup for the SB6120 • Wall Mounting Your SB6120 • Configuring TCP/IP Before You Begin Before you begin the installation, check that you received the following items with your SB6120 SURFboard DOCSIS 3.0 Cable Modem.
2 INSTALLATION Precautions Postpone SB6120 cable modem installation until there is no risk of a thunderstorm or lightning activity in the area. To avoid damaging the cable modem with static electricity: • Always first connect the coaxial cable to the grounded cable TV wall outlet. • Before you connect or disconnect the Ethernet cable from your cable modem or PC, always touch the coaxial cable connector on the cable modem to release any static charges.
2 INSTALLATION Signing Up for Service You must sign up with an Internet Service provider to access the Internet and other online services. To activate your service, call your local Internet service provider. To receive data service, you need to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem.
2 INSTALLATION You can use any web browser, such as Microsoft Internet Explorer®, Netscape Navigator®, or Mozilla® Firefox® with the SB6120. The following operating systems are not supported by the SB6120. Microsoft support for these products has ended: • Windows® 95 • Windows® 98 • Windows® 98 SE • Windows® Me • Windows NT® Cabling and Startup for the SB6120 Be sure your computer is on and the cable modem is unplugged. 1. Connect one end of the coaxial cable to the cable outlet or splitter. 2.
2 INSTALLATION 6. Perform the procedures for Configuring TCP/IP. You may wall mount your SB6120 by following the steps on the following pages. 7. Check that the lights on the front panel cycle through this sequence: POWER Turns on when AC power is connected to the SB6120. Indicates that the power is connected properly. RECEIVE Flashes while scanning for the downstream receive channel. Changes to solid green when the receive channel is locked. SEND Flashes while scanning for the upstream send channel.
2 INSTALLATION Cabling the LAN After connecting to the cable system, you can connect your wired Ethernet LAN. Some sample connections are shown in the drawing below. On each networked computer, you must install proper drivers for the Ethernet adapter. Detailed information about network cabling is beyond the scope of this document.
2 INSTALLATION The sample Print dialogue window shown below may vary slightly on your computer, depending upon your operating system. To print the template only, select Current page as the Print Range. Be sure you print the template at 100% scale. Be sure No Scaling is selected for Scale to paper size. 3. Click OK to print the template. 4. Measure the printed template with a ruler to ensure that it is the correct size. 5. Use a center punch to mark the center of the holes. 6.
2 INSTALLATION 10. Slide the SB6120 down until it stops against the top of the keyhole opening. After mounting, reconnect the coaxial cable input and Ethernet connection. Plug the power cord into the +12VDC connector on the cable modem and the electrical outlet. Route the cables so that they are not a safety problem. Wall Mounting Template You can print the following page to use as a wall mounting template. Be sure you print it at 100% scale.
2 INSTALLATION Configuring TCP/IP Make sure all client computers are configured for TCP/IP, which is a protocol for communication between computers. Perform one of the following for the operating system you are running: • Configuring TCP/IP in Windows 2000 • Configuring TCP/IP in Windows XP • Configuring TCP/IP in Windows Vista • For Macintosh or UNIX systems, follow the instructions in the applicable Macintosh or UNIX user documentation.
2 INSTALLATION In the steps that follow, a connection number such as 1, 2, or 3 represents PCs with multiple network interfaces. PCs having only one network interface may be represented as “Local Area Connection.” 3. Double-click Local Area Connection number to display the Local Area Connection number Status window. The value of number varies from system to system. 4. Click Properties to display the Local Area Connection number Properties window. Information similar to the following is displayed. 5.
2 INSTALLATION 7. Click Protocol and then click Add. The Select Network Protocol window is displayed. 8. Click Internet Protocol (TCP/IP), and then click OK. The Local Area Connection number Properties window is redisplayed. 9. Click Internet Protocol (TCP/IP), and then click Properties to display the Internet Protocol (TCP/IP) Properties window.
2 INSTALLATION 10. Be sure Obtain an IP address automatically and Obtain DNS server address automatically are selected. 11. Click OK to save the TCP/IP settings and exit the TCP/IP Properties window. 12. Click OK to exit the Local Area Connection Properties window. 13. Click OK when prompted to restart the computer and click OK again. 14. When you complete the TCP/IP configuration, go to Verifying the IP Address in Windows 2000 or Windows XP. Configuring TCP/IP in Windows XP 1.
2 INSTALLATION 3. Click Network and Internet Connections to display the Network and Internet Connections window. 4. Click Network Connections to display the LAN or High-Speed connections. You can skip to step 7. 5. If a Classic view similar to the screenshot below is displayed, double-click Network Connections to display LAN or High-Speed Internet connections. 6. Right-click the network connection. If more than one connection is displayed, be sure to select the one for your network interface.
2 INSTALLATION 7. Select Properties from the drop-down menu to display the Local Area Connection Properties window. Be sure Internet Protocol (TCP/IP) is checked. 8. Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window.
2 INSTALLATION 9. Make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected. 10. Click OK to save the TCP/IP settings and exit the TCP/IP Properties window. 11. Click OK to exit the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to Verifying the IP Address in Windows 2000 or Windows XP. Configuring TCP/IP in Windows Vista 1. On the Windows desktop, click Start to display the Start window. 2.
2 INSTALLATION 4. Double-click Network and Sharing Center to display the Network and Sharing Center window. 5. Click Manage network connections to display LAN or High-Speed Internet connections. 6. Right-click the network connection and select Properties to display the Local Area Connection Properties window.
2 INSTALLATION 7. If more than one connection is displayed, make sure to select the one for your network interface. Vista may prompt you to allow access to the Network Properties Options. If you see the prompt, User Account Control -- Windows needs your permission to continue, click Continue. 8. Select Internet Protocol Version4 (TCP/IPv4) and click Properties to display the Internet Protocol Version 4 (TCP/IPv4) Properties window. 9.
2 INSTALLATION When you complete the TCP/IP configuration, go to Verifying the IP Address in Windows Vista. Verifying the IP Address in Windows 2000 or Windows XP Do the following to check the IP address: 1. On the Windows Desktop, click Start. 2. Select Run. The Run window is displayed. 3. Type cmd and click OK to display a command prompt window. 4. Type ipconfig and press Enter to display the IP configuration information. A display similar to the following indicates a normal configuration. 5.
2 INSTALLATION 8. Type exit and press Enter to return to Windows. 9. If the computer cannot access the Internet after performing this procedure, call your Internet Service provider for help. Verifying the IP Address in Windows Vista Do the following to verify the IP address: 1. On the Windows Vista desktop, click Start to display the Start Menu. 2. Click All Programs. 3. Click Accessories.
2 INSTALLATION 5. Type cmd and click OK to open a command prompt window. 6. Type ipconfig and press Enter to display the IP Configuration. A display similar to the following indicates a normal configuration. 7. If an Autoconfiguration IP Address is displayed, there is an incorrect connection between the PC and the SB6120, or there are broadband network problems. Do the following to renew the IP address: At the command prompt, type ipconfig /renew and press Enter.
2 INSTALLATION 8. Type exit and press Enter to return to Windows. If the computer cannot access the Internet after performing this procedure, call your Internet Service provider for help.
3 TROUBLESHOOTING If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing the reset button on the rear panel of the SB6120. Resetting the SB6120 may take 5 to 30 minutes. Your service provider may ask for the status of the lights as described in Front-Panel Lights and Error Conditions. Problem Possible Solution Power light is off Check that the SB6120 is properly plugged into the electrical outlet.
4 CONTACT US If you need assistance while working with the SB6120, contact your Internet Service provider. For information about customer service, technical support, or warranty claims, see the Motorola Regulatory, Safety, Software License, and Warranty Information card provided with the SB6120. For answers to typical questions, see Frequently Asked Questions.
5 FREQUENTLY ASKED QUESTIONS Here are answers to questions our customers frequently ask: Q What is high-speed cable Internet access? A Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes. Q How fast is a cable modem? A A DOCSIS 3.
5 FREQUENTLY ASKED QUESTIONS Q Do I need to subscribe to cable TV to get cable Internet access? A No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get Internet access and/or offer a discount when you use your own cable modem. Check with your local cable company for specific information. Q I am not getting the data speeds I expected. A Contact your service provider to verify the data bandwidth available to you.
6 GLOSSARY This glossary defines terms and lists acronyms used with the SB6120. TERM DEFINITION broadband High bandwidth network technology that multiplexes multiple, independent carriers to carry voice, video, data, and other interactive services over a single cable. A communications medium that can transmit a relatively large amount of data in a given time period. A frequently used synonym for cable TV that can describe any technology capable of delivering multiple channels and services.
6 GLOSSARY TERM DEFINITION expansion slot An opening in a computer where a circuit board can be inserted to add new capabilities. F-type connector A type of connector used to connect coaxial cable to equipment such as the SB6120. IP address An Internet Protocol address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the destination IP address.
Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.
