User Guide VT1000 Series Voice Terminal Important This guide contains information related to product warranty, regulatory matters, and software licenses.
License Safety and Regulatory Information WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. THE DEVICE SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE DEVICE. CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES.
VT1000 Series Voice Terminal User Guide License Important VoIP Service Information Any services provided through this equipment: • Are not intended to replace or be a substitute for primary line voice services or Plain Old Telephone Service (POTS) • Are not meant to provide guaranteed 911 or E911 services or to permit access to 411 directory assistance services Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment.
License FCC Declaration of Conformity According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola BCS, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device.
Contents Introduction ..............................................................................................................................1 Sample Configuration Without A Home Network ............................................................................... 2 Sample Wired Network With Calls Prioritized .................................................................................... 3 Sample Wireless Network With Calls Prioritized ..........................................................
Frequently-Asked Questions ................................................................................................ 27 Glossary .................................................................................................................................. 30 Software License and Warranty ............................................................................................
VT1000 Series Voice Terminal User Guide Introduction A Motorola voice terminal (digital phone adapter) adds Voice over Internet Protocol (VoIP) connections for one or two telephones to any broadband Internet connection.
As shown in tn the illustrations on page 2 to page 6, the Motorola voice terminal can prioritize calls only if you connect it directly to your broadband modem. Sample Configuration Without A Home Network You can connect a Motorola voice terminal to any cable modem or DSL modem. Because the Motorola voice terminal is directly connected to your broadband modem, the Motorola voice terminal can prioritize voice calls over data traffic.
VT1000 Series Voice Terminal User Guide Sample Wired Network With Calls Prioritized You can connect any Ethernet router to your Motorola voice terminal. Because the Motorola voice terminal is directly connected to your broadband modem, the Motorola voice terminal can prioritize voice calls over data traffic.
Sample Wireless Network With Calls Prioritized You can connect any wireless router (access point) to your Motorola voice terminal. Because the Motorola voice terminal is directly connected to your broadband modem, the Motorola voice terminal can prioritize voice calls over data traffic.
VT1000 Series Voice Terminal User Guide Sample Wired Network Without Calls Prioritized You can connect a Motorola voice terminal to any Ethernet router on a network having a high-speed Internet connection. Because the Motorola voice terminal is not directly connected to your broadband modem, the Motorola voice terminal cannot prioritize voice calls over data traffic: Internet You may prefer this configuration if you already have a home network.
Sample Wireless Network Without Calls Prioritized You can connect a Motorola voice terminal to any wireless access point on a network having a high-speed Internet connection. Because the Motorola voice terminal is not directly connected to your broadband modem, the Motorola voice terminal cannot prioritize voice calls over data traffic: Internet Broadband modem You may prefer this configuration if you already have a wireless LAN.
VT1000 Series Voice Terminal User Guide Front Panel When your Motorola voice terminal is plugged in and operating normally, the POWER light on the front panel lights solid green.
Rear Panel The rear panel provides the following connectors: Your Motorola voice terminal may appear slightly different than in the illustrations in this guide. Some models do not have every connector illustrated. Item Type Connects To LINE 2 RJ-11 Telephone line two (on the VT1005 or VT1005v only) LINE 1 RJ-11 Telephone line one POWER 12 V An adapter that you plug into an AC power outlet WAN RJ-45 Ethernet connector to your broadband modem, router, switch, or hub.
VT1000 Series Voice Terminal User Guide Before You Begin Before you begin the installation, check that you received the following items with your Motorola voice terminal: Item Description AC adapter and line cord Connects the Motorola voice terminal to an AC electrical outlet Ethernet cable Connects the WAN port on the Motorola voice terminal to a broadband modem (cable or DSL), router, or wireless access point Connects the LAN port on the Motorola voice terminal to a computer, router, or wireless ac
Precautions Caution! Contact your VoIP provider before connecting your Motorola voice terminal to your existing telephone wiring. Connect each LINE port to a telephone only; never to a traditional telephone service. Postpone installation until there is no risk of thunderstorm or lightning activity in the area. To prevent overheating the Motorola voice terminal, do not block the ventilation holes on its sides. Do not open the Motorola voice terminal. Refer all service to your VoIP provider.
VT1000 Series Voice Terminal User Guide Installation Depending on whether you have a single computer or a home network with multiple computers and a router or wireless access point, perform one of: • Installation With A Single Computer • Network Installation With Calls Prioritized • Network Installation With Calls Not Prioritized Caution! To phone To AC power To computer or router To modem or router Contact your VoIP provider before connecting your Motorola voice terminal to existing phone wiring.
Installation With A Single Computer To connect your Motorola voice terminal as shown in “Sample Configuration Without A Home Network” on page 2: Broadband Modem Ethernet port 1 Be sure the Motorola voice terminal is unplugged. Be sure power is off to your broadband modem (cable or DSL) and computer. 2 Connect one end of an Ethernet cable (RJ-45) to the Ethernet connector on your broadband modem. Connect the other end of this Ethernet cable to the WAN connector on the Motorola voice terminal.
VT1000 Series Voice Terminal User Guide 7 After the POWER light on your Motorola voice terminal turns on solid green, power up your computer. If your broadband Internet service does not work as it did before you installed your Motorola voice terminal, please refer to “Troubleshooting” on page 26. If you have a cable modem, skip to step 9. 8 If you have a DSL modem, enable PPPoE on your Motorola voice terminal as described in “Basic Configuration” on page 19.
Network Installation With Calls Prioritized To connect your Motorola voice terminal directly to your broadband router, as shown on page 3 or page 4: Broadband Modem WAN 1 Be sure your Motorola voice terminal is unplugged. Be sure power is off to your broadband modem (cable or DSL) and router. 2 Connect one end of an Ethernet cable (RJ-45) to an open Ethernet LAN port on your broadband modem. Follow the instructions provided with the modem.
VT1000 Series Voice Terminal User Guide 7 After the POWER light on your Motorola voice terminal turns on solid green, pick up the telephone hand set and listen for a dial tone • If you hear a dial tone, you can now call anyone as you normally would on any telephone. • If you do not hear a dial tone, check that all connections described in this procedure are correct.
Network Installation With Calls Not Prioritized Broadband Modem If you already have a home network, you can connect your Motorola voice terminal to your router or wireless access point, as shown on page 5 or page 6: Router or wireless access point 1 Be sure your Motorola voice terminal is unplugged. Be sure power is off to your broadband modem (cable or DSL) and router.
VT1000 Series Voice Terminal User Guide Wait about two minutes for the Motorola voice terminal to start up. The POWER light blinks as described in “Front Panel” on page 7. 8 After the POWER light on your Motorola voice terminal turns on solid green, pick up the telephone hand set and listen for a dial tone • If you hear a dial tone, you can now call anyone as you normally would on any telephone. • If you do not hear a dial tone, check that all connections described in this procedure are correct.
Connecting a Computer to Display the Configuration Pages For a Network Installation With Calls Not Prioritized only, you need to connect a computer with DHCP enabled to the Motorola voice terminal to display the configuration pages. For information about enabling DHCP, refer to your operating system documentation. If you performed an Installation With A Single Computer or a Network Installation With Calls Prioritized, a computer is already connected to the Motorola voice terminal.
VT1000 Series Voice Terminal User Guide Basic Configuration To perform basic configuration: 1 On a computer connected to the voice terminal PC port or a router, start a Web browser such as Microsoft® Internet Explorer or Netscape Navigator®. 2 3 In the Address or Location field, type http://192.168.102.1 and press ENTER to display the Status page, which displays the Motorola voice terminal settings. Click Basic Configuration to display the Basic Configuration window.
Specify DNS Servers 20 Enables you to specify Domain Name System (DNS) servers, if necessary: • If Obtain IP Address Dynamically or Enable PPPoE are selected, Specify DNS Servers is off by default. If required by your broadband provider only, select Specify DNS Servers and type the DNS server IP addresses provided by your broadband provider. • If Specify Static IP Address is selected, Specify DNS Servers is selected by default.
VT1000 Series Voice Terminal User Guide If you cannot a hear a dial tone, try the following: • Check that all cabling is correctly connected as described in “Installation” on page 11. • Repeat this Basic Configuration procedure. Be sure you enter the correct information for your service. • Refer to “Troubleshooting” on page 26. • Contact your VoIP provider.
Advanced Configuration Do not change these settings unless you have the necessary expertise and the need to do so. Field or Button Description Enable DHCP/NAT on LAN Port If this is enabled, the Motorola voice terminal automatically distributes an IP address to a computer connected to its PC port. It is enabled by default. Virtual Servers Configures logical data ports for applications requiring multiple data ports.
VT1000 Series Voice Terminal User Guide Field or Button Description Enable DMZ Select Enable DMZ to enable the computer having the DMZ Host Address to be the de-militarized zone (DMZ). Use this setting with extreme caution because a DMZ host can be accessed by any computer on the Internet and is completely open to Internet hackers. DMZ Host Address Type the last octet of the IP address of the device you want to designate as the DMZ host.
Status The Status window displays the Motorola voice terminal configuration. Field Description WAN IP Address Assignment Displays the method chosen on the Basic Configuration page — Dynamic, Static, or PPPoE.
VT1000 Series Voice Terminal User Guide Field Description WAN MAC Address Displays the Motorola voice terminal MAC address. By default, it displays the MAC address written to read-only memory (ROM) at the factory and printed in the MTA MAC ID field on the bottom of the unit. If you use the MAC Address Override field on the Advanced Configuration page, the MAC address you typed there is displayed in this field. User Phone Number Displays the telephone number(s) assigned by your VoIP provider.
License Troubleshooting If the solutions listed here do not solve your problem, check your broadband modem user guide or contact your VoIP provider. To establish network connectivity, it is helpful to follow the correct sequence. Be sure you complete the steps in the order specified in “Installation” on page 11. Problem Possible Solutions Green POWER light is off Check that the AC power adapter is properly plugged into the electrical outlet and the Motorola voice terminal.
VT1000 Series Voice Terminal User Guide License Frequently-Asked Questions If you do not understand a term or acronym, please check the “Glossary” on page 30. Q A Where can I find more technical information? For technical support, contact your VoIP provider. For more information about your Motorola voice terminal, other Motorola consumer broadband products, education, and support, visit http://broadband.motorola.com/consumers/.
License Q A Q A Q A Q A 28 Can I play on-line games through my Motorola voice terminal? By default, the Motorola voice terminal blocks all unsolicited messages to your computer or home network as a standard security measure. However, for online games that require some unsolicited messages to be transmitted through the Motorola voice terminal, you can specify ports and IP addresses on which to allow unsolicited messages. The Motorola voice terminal enables you to set up virtual servers or a DMZ.
VT1000 Series Voice Terminal User Guide License Q A Q A Is any Quality of Service (QoS) implemented on the Motorola voice terminal? Although voice service over the Internet is typically best-effort, the Motorola voice terminal provides upstream voice prioritization to ensure that upstream voice data has priority over other Web data. This ensures good voice quality even during heavy upstream data transfers such as e-mail synchronization or file sharing.
License Glossary broadband High-speed telecommunication over a wide range of frequencies, typically 256 Kbps or faster. Broadband enables more information to be transmitted in less time. The most common broadband service types available to home and small-office users are cable modem or DSL. Both cable modem and DSL are much faster than a traditional dial-up Internet connection. broadband provider If you have a cable modem, the cable company from which you subscribe to high-speed data service.
VT1000 Series Voice Terminal User Guide License DNS download The Domain Name System is the Internet system for converting domain names to IP addresses. A DNS server contains a table matching domain names such as Internetname.com to IP addresses such as 192.169.9.1. When you access the Web, a DNS server translates the URL displayed on the browser to the destination website IP address. The DNS lookup table is a distributed Internet database; no one DNS server lists all domain name to IP address matches.
License NAT Network Address Translation is a standard for a LAN to use one set of IP addresses for internal traffic and a second set of IP addresses for external traffic. NAPT Network Address Port Translation is the most common form of translation between public and private IP addresses. OOB DTMF Out of Band Dual Tone Multi Frequency protocol for voice traffic port On a computer or other electronic device, a port is a socket or plug used to physically connect it to the network or to other devices.
VT1000 Series Voice Terminal User Guide License wireless access A device that provides network connectivity to one or more client computers using radio signals over a wireless connection. One point (WAP) example is the Motorola Wireless Access Point WA840G. VoIP Voice over Internet Protocol is a method to exchange voice, fax, and other information over the Internet. Voice and fax have traditionally been carried over telephone lines using a dedicated circuit for each line.
License Software License and Warranty Motorola, Inc., Broadband Communications Sector (“Motorola”) Cable Data Division 101 Tournament Drive Horsham, PA 19044 License IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”).
VT1000 Series Voice Terminal User Guide License Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License.
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