SURFboard Cable Modem TM SB4100 User Guide R
Regulatory Information This product was FCC certified under test conditions that included the use of the supplied cable between system components. To be in compliance with FCC regulation, the user must use this cable and install it properly. Federal Communications Commission Radio and Television Interface Statement for a Class 'B' Device. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
FCC Part 68 Statement Industry Canada CS-03 Statement This equipment complies with part 68 of the FCC rules. On the rear panel of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for the equipment. If requested, this information must be provided to the telephone company.The REN is used to determine the quantity of devices which may be connected to the telephone line.
The SB4100 meets one or more of the standards listed: Declaration of Conformity We Motorola, Inc. Broadband Communications Sector 6450 Sequence Drive San Diego, CA, U.S.A.
Canadian Compliance This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada. © 2000 by Motorola, Inc. All rights reserved. Warning Motorola, Inc. reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola, Inc.
SURFboard Cable Easier! Modem * Always on, always connected Faster! ** Up to 100 times faster than a phone modem Better! *** A great choice for internet access R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Just open your browser and s u r f ! Congratulations, you now have a new state-ofthe-art SURFboard® SB4100 high-speed cable modem. This high-speed modem enables you to connect your home or business computer to a DOCSIS-compliant data network.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Front Panel The five front-panel lights provide information about power, communications, and errors. The standby button suspends internet service. 1 2 3 4 5 6 Item Description 1 Power When the light is flashing, startup diagnostics are being performed. A solid light indicates the SB4100 is powered on.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Rear Panel The rear panel provides connectors for cabling, status lights, and power plug. 1 Item Description LINK/ACT When the light is on, the Ethernet connection is available. A blinking light indicates data is being transferred. 1 2 2 3 100 The light is on when a 100Base-T link is established and off when a 10Base-T link is established.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting SB4100D Rear Panel The SB4100D rear panel provides connectors for cabling, status lights, and power plug. Item 1 2 1 2 This connector is for the internal telephone modem. LINK/ACT 3 3 4 5 6 7 When the light is on, the Ethernet connection is available. A blinking light indicates data is being transferred. This port is the Ethernet connector that transfers data to and from your computer.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Equipment Check Power cord Before you begin the installation, check that you have received: 10/100Base-T shielded Ethernet cable USB cable SB4100 User Guide CD-ROM Telephone cable Item Description Power cord Required to connect the SB4100 to the electrical outlet. One 10/100Base-T shielded Ethernet cable* Required for connecting to the Ethernet port.
SURFboard The Ethernet card must be installed before the SB4100. If it isn't, follow the installation instructions that came with your Ethernet card. R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting System Requirements To use the SB4100 with your computer system, you need the following: Ethernet card or USB Special Software Service Provider Any standard 10/100Base-T Ethernet card operates with the SB4100. This is not needed if connecting to the USB port.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Telco to phone outlet You must call your service provider to activate your service. You need to provide the media access control (MAC) address. This address is found on the bar code label marked HFC MAC ID on the rear panel. Ethernet to computer The address format is 00:20:40:xx:xx:xx.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting For a Single User 1 2 Connect your computer to the SB4100 using one of the following methods: Ethernet To Ethernet or USB To phone outlet Connect the 10/100Base-T shielded Ethernet cable to the SB4100 Ethernet connector and the other end to the Ethernet jack on the back of your computer.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting For Multiple Users Your service provider must configure your modem for multiple user service. Contact your service provider for availability and instructions. Service provider The SB4100 supports many multiple user configurations. It can easily serve as a gateway to the Internet for up to 32 users.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting For Multiple Users Service provider Multiple user configurations can include Ethernet and USB connections. TV cable SB4100 USB Ethernet Computer Computer Ethernet and USB For single users on individual computers, connect the USB and Ethernet ports directly to the SB4100.
SURFboard To turn on your SB4100, simply plug it in. It is not necessary to unplug it when not in use. R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Powering Up the First Time • Send flashes while the SB4100 scans You must allow 5 to 30 minutes to power up the first time because the SB4100 must find and lock on the appropriate channels for communications. 1 Be sure that your computer is on and the SB4100 is unplugged.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting The SB4100 contains all necessary software. You don't need to configure the SB4100 but you must configure your computer for TCP/IP (software protocol developed for communication between computers) and check for an IP address. Your service provider may provide additional instructions for setting up your computer. Configuring for TCP/IP The following basic instructions are for Windows 95 or Windows 98.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Configuring for TCP/IP 6 Click Add. 7 Double-click the Protocol option on Select Network Component Type window. 8 Click Microsoft in the Manufacturers section and then click TCP/IP in the Network Protocol section of Select Network Protocol window. 9 Click OK.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Configuring for TCP/IP 10 Click TCP/IP on the Network window. If you have more than one TCP/IP entry, choose the one associated with the Ethernet card or USB device connected to the SB4100. 11 Click Properties. 12 Select the IP Address tab on the TCP/IP window. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Installing USB Device Drivers The USB drivers can interface with Windows 98, 2000, or ME. System files are needed when loading the USB drivers. These files may already be on your PC or you may be required to load them from the Microsoft CD that came with your PC. 1 Check that the USB cable is connected from the PC to the cable modem. If it has not been installed, refer to, “Installation For Single User.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Installing USB Device Drivers 3 Click CD-ROM drive and Specify a location. 4 Click Browse. 5 Select your CD drive and USB drivers. Example: D:\USB DEVICE DRIVERS 6 Click Next to load the USB drivers. 7 Click Next to install the driver on the location displayed. 8 Insert your Microsoft Operating CD when prompted, if the operating system is not installed on the hard drive.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Verifying Your IP Address The following basic instructions are for Windows 95 or Windows 98. If you are using a different operating system, refer to that user guide. To check the IP address: 1 On the Windows Desktop, click Start. 2 Select Run. 3 Type winipcfg.exe. A window similar to the example is displayed. 4 Select your adapter name. (the Ethernet card or USB device) 5 Click Renew.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting This information is to help you quickly solve a problem. Before calling your service provider, try pressing the reset button on the rear panel. Resetting the SB4100 may take 5 to 30 minutes. Your service provider will need to know the status of the front-panel lights.
SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting The Problem Possible Solution Cannot receive or send data • Check that your TV is working if you have cable TV and you have a clear TV picture. If you are not receiving your regular TV channels, your data service will not function. • Check the coaxial cable at the modem and wall outlet, and hand-tighten if necessary.
Software License Notices IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE AGREEMENT ("AGREEMENT") CAREFULLY BEFORE YOU OPEN THE PRODUCT PACKAGE AND USE THE PRODUCT. BY OPENING THE PRODUCT PACKAGE AND USING THE PRODUCT YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS AGREEMENT AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. UPON ACCEPTANCE, THIS AGREEMENT WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA BCS.
Software License Agreement You may: The Software is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. Motorola BCS and its licensors disclaim any express or implied warranty of fitness for such uses. You represent and warrant that you shall not use the Software for such purposes.
U.S. Government Restricted Rights The Software, Product and documentation are provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is the Broadband Communications Sector of Motorola, Inc ("Motorola BCS"), 6450 Sequence Drive, San Diego, CA 92121.
