Spec Sheet

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PRODUCT PREVIEW SHEET

MOBILE WORKFORCE MANAGEMENT

Every day in your retail store, associates perform hundreds of tasks in order to provide every customer who

walks through your doors with the best shopping experience possible. There are customer questions to answer.

Inventory to re-stock. Spills to clean up and so much more. Even if you have an existing task management

system to help supervisors organize tasks, they still typically need to walk around the store or page associates

to delegate and track the status of tasks during a shift. Mobile Workforce Management software facilitates

consistent and reliable store execution by providing an intelligent task management system that delivers tasks

directly to your associate’s mobile device, such as Motorola Solutions highly affordable and wearable SB1 smart

badge. An easy-to-use mobile dashboard provides supervisors with all the information they need to monitor and

manage all tasks — regardless of task type or whether supervisors, customers, associates or store systems

created the task. Now, it’s easy to keep employees fully productive during every shift, taking care of the tasks

that keep your store ready for business — and provide the best in customer service.

INTELLIGENT REAL-TIME MOBILE TASK MANAGEMENT SOFTWARE

FEATURES

Manager dashboard

Provides a snapshot of

tasks and associates within

the store on the Motorola

Solutions ET1 tablet, mobile

computers, laptops and

desktop computers

Flexible input sources

Managers, associates,

customers, enterprise

systems and sensors

(for example, RFID or

temperature sensors) can

all create tasks

Works with customer

mobile devices

External Systems Interface

allows customers inside

your store to request

help via their personal

smartphones, which is

then delivered as an

urgent task to the

mobile devices of those

associates that are

best suited to provide

assistance

AUTOMATIC FLEXIBLE TASK CREATION:

ANYONE AND ANY CONNECTED SYSTEM

Tasks can originate from many sources — and with

Mobile Workforce Management, you can accommodate

them all. Tasks may be created by supervisors, associates,

customers, in-store systems or corporate systems —

and may be entirely automated. A simple template

allows managers and associates to create and enter

tasks in seconds, complete with a text or voice note

to provide any additional details. Customers can press

a button on an in-store kiosk to request help, or you

can enable Mobile Workforce Management to allow

customers who have downloaded your in-store loyalty

application to use their own smartphones to request

help. Regardless of where the help request originates,

it is instantly delivered to an associate’s mobile device

Summary of content (2 pages)

PAGE 1
PRODUCT PREVIEW SHEET mobile workforce management Intelligent real-time mobile task management Software Mobile workforce management Every day in your retail store, associates perform hundreds of tasks in order to provide every customer who walks through your doors with the best shopping experience possible. There are customer questions to answer. Inventory to re-stock. Spills to clean up and so much more.
PAGE 2
PRODUCT Preview SHEET Mobile workforce management as an urgent task. Your in-store systems can automatically create tasks. For example, an RFID sensor can detect when inventory is low on a specific shelf and create a task to replenish it — or the press of a button on the point of sale (POS) could create a request for more cashiers. Systems in the corporate office can also automatically create tasks. For example, the Promotion Management System can create a task to initiate markdowns for an upcoming sale.