Spec Sheet

PRODUCT PREVIEW SHEET
MOBILE WORKFORCE MANAGEMENT
Works with many
different mobile devices
Works with a wide variety
of Motorola Solutions
mobile devices, including
the groundbreaking new
SB1 smart badge, tablets,
handheld mobile computers,
kiosks and more
Automatic intelligent
task dispatch
Identifies the worker or
workgroup most qualified
for a specific task and
then factors in availability
and skill set as well as the
number of tasks open and
completed by all potential
associates
Integrates with other
retail systems
Can access data relevant
to task management that
is contained in other
systems, such as Human
Resources, time and
attendance, POS, labor and
project scheduling and more
Reporting and metrics
Standard ready-to-use
reports provide information
on users, tasks, templates,
system information and
more; custom reports are
easily generated
Get the real-time task management solution that enables superior
collaboration, streamlined operations and an extraordinary shopping
experience — Mobile Workforce Management.
Part number: SS-MWMJUNE. Printed in USA 06/12. MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M
Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other
trademarks are the property of their respective owners. ©2012 Motorola Solutions, Inc. All rights reserved.
as an urgent task. Your in-store systems can
automatically create tasks. For example, an RFID
sensor can detect when inventory is low on a specific
shelf and create a task to replenish it — or the press
of a button on the point of sale (POS) could create a
request for more cashiers. Systems in the corporate
office can also automatically create tasks. For example,
the Promotion Management System can create a task
to initiate markdowns for an upcoming sale.
EASY INTEGRATION WITH ALL
EXISTING BUSINESS SYSTEMS
Today’s retail task management solutions typically
stop at the store manager, who often needs to gather
and analyze information from multiple store systems
throughout the day to best delegate tasks. Mobile
Workforce Management can integrate with in-store
and corporate business systems — including time and
attendance, labor planning, project scheduling, promotion
management, Point of Sale (POS), kiosks, RFID sensors
and more. Now, your task management and store
systems can exchange information in real time, enabling
the intelligent creation and dispatch of many tasks —
automatically. As a result, store supervisors have more
time to spend out on the store sales floor with associates
and customers — instead of sitting in the back room
manually merging data from separate systems.
AUTOMATICALLY DELEGATE,
TRACK AND ESCALATE TASKS
Managers no longer need to waste time hunting for
associates to issue tasks and follow up on status.
Instead, Mobile Workforce Management does all the
work. First, the system analyzes all available
information to determine who should receive the task,
such as: the workgroup that the task is assigned to; the
task priority; whether the workers are available or on
a break; and how many tasks each worker has already
completed in the current shift. The analysis is instantly
completed, the task is delivered to the mobile device of
the right associate and properly prioritized. If a task is
not completed in the allotted time, it will automatically
escalate to a supervisor or an alternate workgroup —
no manual intervention required.
ANYWHERE ANYTIME TASK
MANAGEMENT WITH A REAL-TIME
MOBILE DASHBOARD
A mobile dashboard provides an easy-to-read snapshot
of the key information supervisors need to stay on top of
task management. On a mobile computer or tablet, like
the Motorola Solutions ET1, supervisors can view
categories of tasks and workgroups, as well as the
manager inbox, which holds newly received tasks waiting
for authorization and messages.