Installation manual

SCOPE MTM700/MTM800 Mobile Terminal / Installation Manual 21
Warranty and Service Support
Motorola offers long term support for its products. This support includes full exchange and/or repair
of the product during the warranty period, and service/ repair or spare parts support out of warranty.
Prior to shipping any terminal back to the appropriate Motorola warranty depot, please contact Cus-
tomer Resources or your Motorola dealer, distributor or reseller.
All returns must be accompanied by a Warranty Claim Form, available from your Customer Service
representative or Motorola Online Extranet (MOL) or your Motorola dealer, distributor or reseller.
Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Customer, Dealer or Distribu-
tor or Reseller contract. These conditions may change from time to time and the following notes are
for guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair" war-
ranty, a check of the product should be performed prior to shipping the unit back to Motorola. This is
to ensure that the product has been correctly programmed or has not been subjected to damage
outside the terms of the warranty.
Prior to shipping any terminal back to the appropriate Motorola warranty depot, please contact Cus-
tomer Resources (Please refer to following pages). All returns must be accompanied by a Warranty
Claim Form, available from your Customer Services representative. Products should be shipped
back in the original packaging, or correctly packaged to ensure no damage occurs in transit.
After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways.
• Motorola's Regional Radio Support Centers offer a repair service to both end users and dea-
lers at competitive prices.
• AAD supplies individual parts and modules that can be purchased by dealers who are
technically capable of performing fault analysis and repair.