Installation Manual DCT700 Digital Consumer Terminal
Graphical symbols and supplement warning marking locations on the bottom of the appliance. This symbol indicates that dangerous voltage levels are present within the equipment. These voltages are not insulated and may be of sufficient strength to cause serious bodily injury when touched. The symbol may also appear on schematics. This symbol calls attention to a critical procedure, or means refer to the instruction manual for opening or service information.
Repairs: If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for Service Authorization (RSA) number before sending the unit. The RSA number must be prominently displayed on all equipment cartons. Pack the unit securely; enclose a note describing the exact problem, and a copy of the invoice that verifies the warranty status. Ship the unit PRE-PAID to the following address: Motorola, Inc.
Contents Section 1 Introduction Standard Features .................................................................................................................................................................. 1-2 Standard Interfaces ................................................................................................................................................................ 1-2 Using This Manual............................................................................................
ii Contents Section 4 Troubleshooting Appendix A Specifications Appendix B Diagnostics Using Diagnostics.................................................................................................................................................................. B-2 d 01: General Status............................................................................................................................................................... B-3 Error Codes ........................................
Contents iii Figures Figure 1-1 DCT700 set-top front and rear views.................................................................................................................... 1-1 Figure 2-1 Front panel ............................................................................................................................................................ 2-1 Figure 2-2 Rear panel.....................................................................................................................
Section 1 Introduction The Motorola DCT700 is an interactive digital consumer terminal that enables cable operators to cost-effectively deploy an all-digital network.
1-2 Introduction Standard Features ! MPEG-2 digital video processor ! ATSC standard Dolby® Digital (AC-3) audio processor ! ITU standard 64/256 QAM FEC enhanced adaptive equalizer ! On-board real-time RF return (256 Kbps) ! Bitmapped graphics display (4/8-bit) ! 88.75 to 858 MHz tuner ! DES based encryption/DCII access control ! Digital diagnostics ! Frequency agile 2.
Introduction 1-3 Document Conventions Before you begin working with this manual and using the DCT700, familiarize yourself with the stylistic conventions used in this manual: SMALL CAPS Denotes silk screening on the equipment, typically representing front- and rear-panel controls, input/output (I/O) connections, and LEDs * (asterisk) Indicates that several versions of the same model number exist and the information applies to all models; when the information applies to a specific model, the complete mo
Section 2 Overview This section describes the DCT700’s displays and connectors. Before you begin to install the DCT700, familiarize yourself with these displays and connectors.
2-2 Overview Remote Control A remote control is required to operate the DCT700. We recommend the Motorola DRC450 Universal Remote Control: Figure 2-3 Motorola DRC450 Universal Remote Control 1 AUDIO 2 3 4 5 6 7 8 VCR/DVD CABLE HELP POWER PAGE 11 12 13 DCT700 Installation Manual LOCK PAGE EXIT INFO 14 15 16 OK MENU VOLUME 9 10 TV LAST CHANNEL FAVORITE A B C 1 2 3 4 5 6 7 8 TV/VCR REW PAUSE RECORD 20 9 ENTER 0 DAY STOP 17 18 19 DAY PLAY F.
Overview 2-3 Table 2-2 DRC450 remote control keys Key Item 1 AUDIO, VCR/DVD, CABLE, or TV 2 HELP 3 POWER 4 PAGE ▲ or PAGE▼ ▼ 5 EXIT 6 Description Selects a device to control. The selected mode will remain active until you press another device key. Displays the help screen. Turns the currently selected home entertainment component on or off. Pages through menu screens and the program guide. Exits a menu or program guide. Moves the cursor around the program guide and menu screens.
2-4 Overview Installing Batteries in the Remote Control Before using the remote control, you must install two AA (1.5 V) alkaline batteries. Figure 2-4 illustrates battery access on the back of the remote control. To install batteries in a DRC450: 1 Press and slide the battery compartment cover off. 2 Place the batteries in the compartment; be careful to observe the correct polarity. 3 Slide the battery compartment cover back into place.
Section 3 Installation This section provides instructions for installing and cabling the DCT700. To complete the installation, you must: ! Connect the cables ! Supply power to equipment ! Download configuration information and software ! Run operational check and diagnostics This section also includes the procedure for performing a cold initialization of the DCT700.
3-2 Installation Standard Cabling Diagram The DCT700 outputs on either channel 3 or 4 depending on the configuration message from the addressable controller. Figure 3-1 Connecting the DCT700 to a TV using RF connectors From cable outlet DCT700 TO TV/VCR L +12V DC R AUDIO RF IN VIDEO TV AUDIO IN L CABLE IN AUDIO OUT R VIDEO IN S-VIDEO IN VIDEO OUT S-VIDEO OUT The remodulated channel, 3 or 4, does not carry stereo for digital channels.
Installation 3-3 Standard VCR Cabling Diagram Figure 3-2 illustrates cabling using an RF connector that enables the subscriber to record the channel being viewed: Figure 3-2 Standard VCR cabling From cable outlet DCT700 TO TV/VCR L +12V DC R AUDIO RF IN VIDEO VCR AUDIO IN L R CABLE IN AUDIO OUT L VIDEO IN R CABLE OUT S-VIDEO IN VIDEO OUT S-VIDEO OUT TV AUDIO IN R CABLE IN AUDIO OUT L VIDEO IN S-VIDEO IN VIDEO OUT S-VIDEO OUT The remodulated channel, 3 or 4, does not carry stereo fo
3-4 Installation Composite Baseband Cabling Diagrams Connecting the DCT700 using the baseband RCA type outputs enables the subscriber to experience stereo and Dolby Surround sound when available on digital channels.
Installation 3-5 Figure 3-4 Baseband audio and video connections to a VCR and TV DCT700 TO TV/VCR L +12V DC R AUDIO RF IN VIDEO VCR AUDIO IN L R CABLE IN AUDIO OUT L VIDEO IN R CABLE OUT S-VIDEO IN VIDEO OUT S-VIDEO OUT TV AUDIO IN L CABLE IN AUDIO OUT R VIDEO IN S-VIDEO IN VIDEO OUT S-VIDEO OUT DCT700 Installation Manual
3-6 Installation Stereo Cabling Diagrams (Baseband) This audio configuration does not provide for a TV playing through the stereo.
Installation 3-7 This audio configuration enables the TV to play through the stereo.
3-8 Installation Operational Check The operational check tests communications between the remote control and the set-top and verifies the set-top response to remote control commands: Table 3-1 Operational check procedures Feature Testing Procedure Power on 1 Press POWER on the remote control to turn on the set-top. 2 Turn on the TV and tune it to the set-top output channel (3 or 4).
Installation 3 3-9 Press SELECT to begin searching for the OOB frequency. On the OSD the MANUAL FREQ line of text clears, the HUNT MODE displays FIX to indicate the fixed frequency search, and the CUR FREQ field changes to the frequency selected to search. If the frequency is found with the proper EMM Provider ID, the OSD LKC field changes to display the new frequency.
Section 4 Troubleshooting This section provides information to assist you in quickly detecting, isolating, and resolving error conditions that might occur when using the DCT700. If you need assistance while working with the DCT700, contact the Motorola Technical Response Center (TRC): ! Inside the U.S.: 1-888-944-HELP (1-888-944-4357) ! Outside the U.S.: 215-323-0044 ! Online: http://broadband.motorola.com/noflash/websupport.html.
Appendix A Specifications Input frequency 88.75 to 858 MHz (excluding data carrier frequency) HRC/IRC frequency assignments Downloadable Number of channels: 128 carriers per cable; more than one digital channel per carrier, content dependent Average digital input level: 64 QAM –15 dBmV to +15 dBmV 256 QAM –12 dBmV to +15 dBmV Data carrier: Frequency Bandwidth Level QPSK-modulated carrier Agile 1.
Appendix B Diagnostics This section describes the on-screen diagnostics to confirm proper DCT700 installation, including: ! Checking error states and signal integrity ! Identifying the set-top on the network ! Verifying communications with the headend For the diagnostics provided here: ! All indicators are in decimal notation unless otherwise noted. ! All screens self-refresh at a minimum rate of once every five seconds.
B-2 Diagnostics Using Diagnostics To access and navigate the diagnostics using the Motorola universal remote control: 1 Press POWER to turn on the set-top. 2 Wait five seconds and then press POWER again to turn off the set-top. 3 To enable diagnostic mode, press OK within two seconds after powering off.
Diagnostics B-3 The complete list of remote control buttons you can use to navigate the diagnostics is: Button Function using the diagnostics main menu Function using a diagnostic POWER Exits diagnostic mode and enters OFF state Exits diagnostic mode and enters OFF state CH/CUR +, CURSOR UP Moves the cursor up Displays the DIAGNOSTICS main menu CH/CUR - , CURSOR DOWN Moves the cursor down Displays the DIAGNOSTICS main menu CURSOR RIGHT, CURSOR LEFT, OK, ENTER Runs the selected diagnostic Dis
B-4 Diagnostics The General Status fields are: Field Description Error Codes A sequence of LED flashes communicates errors when they occur. The Error Code field displays the code for the active error when appropriate. Purchases Indicates the number of unreported purchases. Platform ID A 16-bit hexadecimal number used to differentiate between digital platform images in the field. It is also called the ROM ID.
Diagnostics B-5 Error Codes A sequence of LED flashes communicates errors when errors occur.
B-6 Diagnostics d 02: Out-of-Band (OOB) Status This diagnostic indicates the status of the out-of-band control channel. OOB DIAGNOSTIC DATA * EMM DATA * CARRIER LOCK YES HUNT MODE None SNR COUNT 23 dB GOOD 1 CUR FREQ LKC EMM PRVDR ID 0x0001 The OOB Diagnostic fields are: Field Description Data The OSD indicates with a “*” that data has been received. The indicators cover all packet processors regardless of which stream they are monitoring and are cleared when you enter the diagnostic.
Diagnostics B-7 Selecting the OOB Frequency To select the OOB frequency: 1 From the OOB STATUS diagnostic, press MENU on the remote control to enter the frequency selection mode. The OSD displays a new MANUAL FREQ line at the bottom of the screen, indicating the LKC frequency. 2 Press MENU a second time to exit the frequency change mode. Or Press the CHANNEL or cursor keys to scroll through the frequencies to locate the desired OOB frequency.
B-8 Diagnostics d 03: In-band Status This diagnostic displays for the last attempted channel tune. If a digital carrier is not present, the diagnostics indicate the carrier lock is analog. When the carrier lock is analog, all fields for digital (other than a carrier lock channel) are blank. IN BAND DIAGNOSTIC DATA * EMM DATA * CARRIER LOCK YES PCR LOCK YES SNR 36 dB ssss MODULATION MODE QAM 64 SHORT TERM ERROR COUNT 0000 LONG TERM ERROR COUNT 9999 TUNED FREQ 543.
Diagnostics B-9 Field Description Short Term Error Count Indicates the FEC errors (maximum count of 65535) at 5-second intervals. The Short Term Error Count is cleared after polling. Long Term Error Count Indicates the accumulation of the Short Term Error Count (maximum count of 65535). The Long Term Error Count is cleared every 24 hours. Tuned Frequency Indicates the actual frequency the tuner is programmed (Carrier Definition Frequency + 1.75 MHz).
B-10 Diagnostics d 05: Unit Address This diagnostic displays the 16-digit (40-bit) unit address of the set-top. On the unit address OSD, the unit, network, and TV PassCard (TVPC) addresses are in decimal form (13 address digits and three check digits). The multicast 16-bit address is in TCP/IP decimal byte form. DCT700 UNIT ADDRESS: 000-02831-99902-038 Network Address: 085-14316-55765-159 TVPC: 000-00000-00000-000 Multicast 16 Address: 085.085 119.119 102.102 136.136 DATA 068.068 051.051 034.034 017.
Diagnostics B-11 d 06: Firmware Version This diagnostic displays the: ! Dena firmware version or revision number ! Build date and time ! TSODA firmware version number ! CAMEL (CMLBK) firmware version number (always 0000) The BOOT is the lowest level of firmware code that can be used on the DCT700. FIRMWARE VERSION 02.06 BOOT 02.
B-12 Diagnostics The Current Channel Status fields are: Field Description Type Indicates whether the current channel is analog or digital. Status Indicates the channel type with the following variables: ! ! ! ! Authorized Unauthorized Encrypted Connected Unencrypted Indicates whether the set-top is connected or disconnected. If the value is connected, the program is viewable. Preview Indicates whether the program is in the free preview state (YES or NO).
Diagnostics B-13 The CURRENT CHANNEL STATUS variables are: OSD Variable State aaa ENC UNE FWK FPK bb Current epoch authorization reason in the current_epoch_auth_reason field.
B-14 Diagnostics d 08: Renewable Security This diagnostic includes a TVPC card that returns the security status to current. RENEWABLE SECURITY TVPC NOT REQUIRED CRYPTO NOT MATED STATUS 00 VERSION 00 The Renewable Security fields are: Field Description TVPC Required / Not Required Indicates whether further operation of the set-top requires the TVPC. CRYPTO Lists the current mode as displayed on the CRYPTO OSD (Stand Alone, Support, or Not Mated).
Diagnostics B-15 d 09: Upstream Modem (STARVUE II Diagnostics) This diagnostic shows the status and operating parameters for the STARVUE II RF return: STARVUE II DIAGNOSTICS STATUS: FREQUENCY: LEVEL: IPPV: DISABLED 23.000 MHz 39 DISABLED 170 20:49:33 6-15-01 The STARVUE II Diagnostics fields are: Field Description Status Indicates the transmitter status: Idle t Transmitting Frequency Indicates the transmitting frequency.
B-16 Diagnostics The Application Code Modules fields are: Field Description ASTB xxxx indicates: ! ! ! INVD — Not configured for code suite downloads ! ! ! aaa — The code suite list ID VALD — Configured for code suite downloads BLDG — Building code suite If xxxx is VALD or BLDG: bbb — The code suite list version ccc — The code suite time remaining Module Indicates the object name Version Indicates the object version Status The available modes are: ! LOADING ! DELETED ! ENABLING ! ENABLED !
Diagnostics B-17 d 12: Interactive Info This diagnostic tool gathers data about your system: INTERACTIVE INFO IP : 0.0.0.0 UPM : 0X000021 UPSTREAM ID : 0X0000 DOWNSTREAM ID : 0X0000 STATE : UNCONFIG MAC ABORT CNTR : 0000 GOOD PACKETS: ERROR PACKETS: SOCKET PORT STATE 0 UNUSED 1 UNUSED 2 UNUSED 3 UNUSED 4 UNUSED 5 UNUSED The Interactive Info fields are: Field Description IP Indicates the set-top IP address assigned by the NC 1500, in dotted-decimal format; for example, xxx.
B-18 Diagnostics Field Description MAC Abort Cntr The MAC Abort Counter increments every time the MAC layer reaches the Cell Abort Count limit. The MAC Abort Counter is reset by the successful upstream transmission of a cell, for example, when an ACK is received by the set-top. Good Packets Not implemented. Error Packets Not implemented.
Diagnostics B-19 d 15: Message Types This diagnostic displays a listing of PIDs and counts. In addition the message types with IDs and counts are shown: Message Types (hex data) Msg Id Cnt Msg Id Cnt 0 - 216 9A E 0 1 2 89 A0 15 0 The Message Types fields are: Field Description Msg The message type ID The connection ID Cnt The number of messages received of this type d 16: In-Band Program Association Table (PAT) This diagnostic displays the Program Association Table Information.
B-20 Diagnostics d 19: USB Diagnostics This diagnostic is used to verify the functionality of the USB port.
Abbreviations and Acronyms CSR Customer Service Representative DCT700 Digital Consumer Terminal 700 EMM entitlement management message(s) EPG electronic program guide HRC harmonically related carriers IPG interactive program guide IPPV impulse pay-per-view IRC incrementally related carriers MPAA Motion Picture Advisory Association NVOD Near Video on Demand NVRAM Non-volatile random-access memory OSD on-screen display PCR program clock reference PID packet identifier PPV Pay-Per-
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