Level 1 and 2 Service Manual 6809501A48-A V3m Digital Wireless Telephone CDMA 1900 MHz, CDMA 800 MHz
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license. © Motorola, Inc. 2006. All rights reserved.
Level 1 and 2 Service Manual 1 and 2 Contents V3m 6809501A48-A Contents Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 4 V3m November 03, 2006 6809501A48-A
Level 1 and 2 Service Manual 1 and 2 V3m 6809501A48-A Introduction Introduction Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product-care centers as well as authorized independent service firms. Available on a contract basis, Motorola Inc.
Introduction V3m Computer Program Copyrights The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc.
Level 1 and 2 Service Manual Introduction Conventions The following special characters and typefaces are used in this manual to emphasize certain types of information. ➧ G E Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions that may result in equipment damage. Warning: Emphasizes information about actions that may result in personal injury.
Introduction V3m Accessories and Aftermarket Division (AAD) Order replacement parts, test equipment, and manuals from AAD. U.S.A. Outside U.S.A. Phone: 800-814-0601 Phone: 847-538-8023 FAX: 800-622-6210 FAX: 847-576-3023 Website: http://businessonline.motorola.com EMEA Phone: +49 461 803 1404 Website: http://emeaonline.motorola.com Asia Phone: +65 648 62995 Website: http://asiaonline.motorola.
Level 1 and 2 Service Manual Specifications Specifications General Function Frequency Range 1900 MHz PCS Frequency Range 800 MHz CDMA Channel Spacing Channels Modulation Duplex Spacing Frequency Stability Power Supply Average Transmit Current Average Stand-by Current (slot cycle 1) Dimensions (with 740 mAh Li Ion battery) Size (Volume) Weight Operating Temperature Range Humidity Battery Life, 740 mAh Li Ion Battery Specification 1931.250 -1988.750 MHz Rx 1851.250 -1908.750 MHz Tx 869.70 - 893.
Product Overview V3m Product Overview Motorola V3m mobile telephones feature Code Division Multiple Access (CDMA) technology. The mobile telephone uses a simplified icon and Graphical user interface (GUI) for easier operation, allow Short Message Service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The V3m telephones include a built in camera.
Level 1 and 2 Service Manual Product Overview Wireless Access Protocol (WAP) 1.1 Compliancy In the WAP environment, access to the Internet is initiated in wireless markup language (WML), which is derived from hypertext markup language (HTML). The request is passed to a WAP gateway, which retrieves the information from the server in standard HTML (subsequently filtered to WML) or directly in WML, if available. The information is then passed to the mobile subscriber via the mobile network.
General Operation V3m General Operation Controls, Indicators, and Input / Output (I/O) Connections The telephone’s controls are located on the sides of the flip and on the keypad. Indicators, in the form of icons, are displayed on the LCD (see Figure 2). V3m phones have an audible alert transducer at the bottom and I/O connectors, consisting of a charger/accessory port, located on the side of the phone. See Figure 1. 051355o/051356o Figure 1.
Level 1 and 2 Service Manual General Operation of the display. The right key will usually select an option whereas the left key will usually exit a function or return to a previous screen. Color Display The V3m wireless phones feature a 65k color Thin Film Transistor (TFT) 176 x 220 pixel display. Display animation makes the phone’s menus move smoothly as the user scrolls up and down. Turn animation off to conserve the battery. 051358o/051359o Figure 2.
General Operation V3m • • • • possible when the Low Battery warning message appears. Voice Message Waiting Indicator.2 Appears when a voicemail message is received. This is a network-dependent feature. menu. Alert Setting Indicator. Shows the current selected alert. The default alert setting is a ringer. GPS Indicator. Shows when your phone can send location information # or not $. 2. Network, subscription service provider dependent feature. Not available in all areas.
Level 1 and 2 Service Manual General Operation User Interface Menu Structure Figure 3 shows the telephone menu structure. 051357o/051360 Figure 3.
General Operation V3m Alert Settings V3m telephones include up to 32 preset alert tones and vibrations that can be applied to all alert events at the same time. ➧ Pressing either volume key will mute the alert. Battery Function Battery Gauge The telephone displays a battery level indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery.
1 and 2 V3m 6809501A48-A Level 1 and 2 Service Manual Tools and Test Equipment Tools and Test Equipment The following table lists tools and test equipment recommended for disassembly and reassembly of V3m telephones. Use either the listed items or equivalents. Table 1.
Disassembly V3m Disassembly The procedures in this section provide instructions for the disassembly of V3m telephones. Tools and equipment used for the phone are listed in Table 1, preceding. G G Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this equipment.
Level 1 and 2 Service Manual Disassembly 4. Lift the end of the battery first, then remove it from the phone. See Figure 2. Battery 060658o Figure 2. Removing the battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer’s instructions. 5. 6. 7.
Disassembly V3m Removing and Replacing the Memory Card 1. 2. Remove the battery cover, and battery as described in the procedures. Slide the memory card out of the memory card slot as shown in Figure 3. Memory card 060658o Figure 3. Removing the Memory Card 3. 4. 20 To replace, slide the memory card (contacts facing down) all the way into the memory card slot. Replace the battery and the battery cover as described in the procedures.
Level 1 and 2 Service Manual Disassembly Removing and Replacing the Rear Housing G This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. 1. G Remove the battery cover, battery, and memory card as described in the procedures. In addition to 2 screws, the rear housing assembly is fastened with plastic latches. These are fragile and should be released with care. 2.
Disassembly V3m 3. Use the plastic tweezers to remove the battery insulating material on the right side of the battery compartment. Do not reuse the battery insulating material for reassembly. Battery Insulator 051343o Figure 5.
Level 1 and 2 Service Manual Disassembly 4. Release the 4 housing latches by inserting the pointed end of the plastic disassembly tool into the openings on the rear housing. Latches Latches 051344o Figure 6. Removing the Rear Housing Latches 5. Carefully rotate the rear housing away from the front housing and flip assembly. Keypad flex connector Display flex connector 060662o Figure 7.
Disassembly V3m G The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. 6. 7. 8. 9. 10. 11. 12. 13. 14. 24 Use the disassembly tool to unseat the display flex connector and the keypad flex connector from their sockets. Lift the rear housing assembly away from the phone. To replace, carefully align the display flex connector to it’s socket on the rear housing assembly, then gently press down on the flex connector until it is properly seated in it’s socket.
Level 1 and 2 Service Manual Disassembly Removing and Replacing the Antenna 1. 2. Remove the battery cover, battery, and rear housing assembly as described in the procedures. Use the metal tweezers to grasp the rubber antenna grommets and carefully remove them from the antenna assembly. See Figure 8. Set the rubber grommets aside for reuse. Tweezers Grommets 051346o Figure 8.
Disassembly V3m 3. Use the disassembly tool to release the antenna assembly starting from the right side as shown in Figure 9. Antenna assembly 060663o Figure 9. Removing the Antenna Assembly 4. 5. 6. 7. 8. 26 Carefully lift the antenna assembly away from the phone. To replace, align the antenna assembly to the phone. Carefully press the antenna assembly into position starting from the left side until the antenna assembly latches snap into position.
Level 1 and 2 Service Manual Disassembly Removing and Replacing the Transceiver Board Assembly G This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. 1. 2. Remove the battery cover, battery, antenna, rear housing and battery tray as described in the procedures. Lift the transceiver board assembly out of the front housing with the disassembly tool. See Figure 10. PC Board Disassembly Tool 051348a Figure 10.
Disassembly V3m Removing and Replacing the Flip Assembly Cover and CLI Lens 1. 2. 3. Remove the battery cover, battery, antenna, rear housing, and transceiver board assembly as described in the procedures. Remove the 4 flip assembly screw caps. Use the T-5 driver to remove the 4 screws from the flip assembly (see Figure 11). Retain the screws for re-assembly. Screw Caps Screw Caps Screws Screws 051349/051350o Figure 11. Removing the Flip Assembly Screws 4.
Level 1 and 2 Service Manual Disassembly 5. Use the disassembly tool to gently pry off the flip cover (see Figure 12). Flip Cover Disassembly Tool 051351o Figure 12. Separating the Flip Assembly Cover 6. 7. 8. 6809501A48-A Remove the smart buttons on the side of the flip assembly. Set them aside for reassembly. Lift the flip cover away from the flip assembly. Be careful not to damage the display flex cable. Slide the flat end of the plastic disassembly tool, between the lens and the metal frame.
Disassembly V3m 9. Slowly rotate the plastic disassembly tool by 90° (see Figure 13). CLI lens Disassembly tool 062020o Figure 13. CLI Lens Removal 10. Carefully lift up the CLI Lens from the display module assembly. 11. Carefully use the plastic tool remove any remaining glue. G 30 Do not use any kind of liquid or spray to remove the remaining glue.
Level 1 and 2 Service Manual Disassembly 12. To replace, align CLI lens to the Flip Outer Assembly. Move the CLI lens to the opening. Ensure that the liner is overlapping the inside surface. The CLI lens fits in one direction only (see Figure 14). CLI lens (liner facing up) Flip outer assembly 062026o Figure 14. CLI Lens Replacement 13. Expose the adhesive surface of the new CLI lens and attach the replacement CLI lens to the flip outer assembly.
Disassembly V3m 14. Align CLI lens to the flip outer assembly and lightly press the low tech film around the CLI. opening (see Figure 15). 062027o Figure 15.
Level 1 and 2 Service Manual Disassembly 15. Align the top, left and right sides of the flip cover and press into position (see Figure 16). 062028o Figure 16.
Disassembly V3m 16. Apply pressure at the corners of the CLI Lens for 3 seconds to insure good adhesion (see Figure 17). 062032o Figure 17.
Level 1 and 2 Service Manual Disassembly 17. Insert and tighten the 4 screws to 1.5 in lbs to secure the flip cover to the flip assembly. Avoid damage to the flex cable (see Figure 18). 062040o Figure 18.
Disassembly V3m 18. Insert the 4 rubber screw caps over the flip assembly screws (see Figure 19). 062041o Figure 19. Flip Screw Cap Replacement 19. Replace the transceiver board assembly, rear housing, antenna assembly, battery, and battery cover as described in the procedures.
Level 1 and 2 Service Manual Disassembly Removing and Replacing the Camera Assembly 1. G Remove the battery cover, battery, antenna, rear housing, and transceiver board assembly, flip assembly cover, and CLI lens cover as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. 2. 3. Unlock the ZIF connector and remove the camera assembly flex connector.
Disassembly V3m Removing and Replacing the Display Module Assembly 1. G Remove the battery cover, battery, rear housing, antenna, transceiver board assembly, flip assembly cover, and camera assembly, as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. 2. Use the disassembly tool to unseat the display module assembly flex connector from its socket (see Figure 21). Display Flex Connector Disassembly Tool 051353o Figure 21.
Level 1 and 2 Service Manual Disassembly 5. Carefully lift the display assembly away from the flip assembly (see Figure 22). Display Assembly Disassembly Tool Figure 22. Removing the Display Module Assembly 6. 7. 8. 9. 6809501A48-A To replace, align the display module assembly to the flip assembly. Carefully lower the display module into the flip assembly. Ensure that all of the display none of the display assembly components are damaged.
Removing and Replacing the Hinge Assembly V3m Removing and Replacing the Hinge Assembly 1. Carefully lift up the grounding flip boot strap (see Figure 23). Grounding Flip Boot Strap 062042o Figure 23. Lifting the Grounding Flip Boot Strap G The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. 2. Use the disassembly tool to unseat the display module assembly flex connector from its socket (see Figure 24). Flex connector 062000o Figure 24.
Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly 3. Carefully lift the camera assembly and flex out of the flip assembly (see Figure 25). Camera Assembly 062001o Figure 25. Removing the Camera Assembly 4. Carefully and gently lift one corner of the display module assembly out of the flip assembly (see Figure 26). Display Module assembly 062002o Figure 26. Removing the Display Module Assembly 5.
Removing and Replacing the Hinge Assembly 6. V3m Carefully lift the display gasket from the assembly (see Figure 27). 062043o Figure 27. Removing the Display Gasket 7. Carefully lift the contact grounding hinge from the assembly (see Figure 28). 062044o Figure 28.
Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly Removing the 2 flip assembly screw caps. 8. Use a T-3 driver to remove the 2 screws from the flip assembly (see Figure 29). Retain the screws for reassembly. Ensure the screws have thread lock. 062045o Figure 29. Removing the Screw Caps 9. Remove the 2 end caps from the assembly flip. Retain the end caps and grounding clip for reassembly (see Figure 30). 062006o Figure 30. Screw Caps Removed 10.
Removing and Replacing the Hinge Assembly V3m 11. Use a small flat tip screwdriver to press in the hinge cam while pushing the hinge cam towards top (see Figure 31). 062007o Figure 31. Hinge Cam Location 12. Rotate flip assembly away to disengage the hinge cam (see Figure 32). Flip assembly 062008o Figure 32. Flip Assembly Removal G 44 Ensure that display gasket and contact grounding hinge have been removed before continuing.
Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly Removal of the Main Flex. 13. Use the plastic tweezers to remove the battery insulating material on the right side of the battery compartment. Do not reuse the battery insulating material for reassembly (see Figure 33). 062009o Figure 33.
Removing and Replacing the Hinge Assembly V3m 14. Slide main flex though the opening by the hinge area (see Figure 34). 062010o Figure 34. Flex Removal Part 2 Replacing the Flip Hinge Assembly 1. Carefully and gently slide the Main Flex though the opening by the hinge area (see Figure 35). G 46 The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly 062012o Figure 35. Flex Reinstall Part 1 2. Align main flex to the grove location for the main flex (see Figure 36). 062013o Figure 36.
Removing and Replacing the Hinge Assembly 3. V3m Insert flip sleeve so that it is flush with flip inner surface (see Figures 37 and 38). 062014o Figure 37. Flip Sleeve Install Part 1 062014o Figure 38.
Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly 4. Align flip housing to the front housing as shown (see Figure 39). 062014o Figure 39. Flip Hinge Alignment Note: Ensure that the housing and flip are not binding the main flex. G 6809501A48-A The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
Removing and Replacing the Hinge Assembly 5. V3m Use a small flat tip screwdriver to press in the hinge cam while pushing the hinge cam towards the cam opening (see Figure 40). Ensure that all of the parts are aligned in the hinge area. 062017-19o Figure 40.
Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly 6. Install the 2 end caps for the assembly flip. Ensure that the end caps and grounding clip are assembled (see Figure 41). 062006o Figure 41. End Cap Reinstall 7. Use the T-3 driver to install and tighten the 2 screws to a final torque setting of 9.6 Ncm (.85 inch pounds). Do not over tighten (see Figure 42). 062005o Figure 42.
Removing and Replacing the Hinge Assembly 8. V3m Carefully install the contact, grounding hinge to the assembly (see Figures 43 and 44). 062020o Figure 43. Reinstalling the Contact Grounding Hinge Part 1 062021o Figure 44.
Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly 9. Carefully place display gasket into assembly (see Figure 45). 062022o Figure 45. Reinstalling the Display Gasket G Ensure the display gasket is properly seated in the flip inner before installing the display module. 10. Align the display module assembly to the flip assembly. 11. Carefully lower the display module into the flip assembly. Ensure that none of the display assembly components are damaged.
Removing and Replacing the Hinge Assembly V3m 12. Carefully press the camera assembly into its slot in the flip (see Figure 46). 062046o Figure 46. Reinstalling the Display Assembly 13. Insert the end of the camera assembly flex cable into its slot in the ZIF connector on the flip display assembly. Avoid damage to the flex cable. 14. Carefully insert switches into button cavities (see Figure 47a and 47b). A B 062047o, 062048o Figure 47. Replacing Switches in Button Cavities.
Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly 15. Clip in the contact, grounding flip boot strap (see Figure 48). 062049o Figure 48. Replacing the Contact Grounding Flip Boot Strap. 16. Insert Button, Volume Control and Button VR (see Figure 48). 17. Replace the flip assembly cover, transceiver board, rear housing, antenna, battery, and battery cover as described in the procedures.
Phone Identification V3m Phone Identification Personality Transfer A personality transfer is required when a phone is express exchanged or when the main board is replaced. Personality transfers reproduce the customer's original personalized details such as menu and stored memory such as phone books, or even just program a unit with basic user information such as language selection. Identification Each Motorola CDMA phone is labeled with a variety of identifying numbers.
Level 1 and 2 Service Manual Troubleshooting Chart Troubleshooting Chart Table 2. Level 1 and 2 Troubleshooting Chart SYMPTOM 1. Telephone will not turn on or stay on. PROBABLE CAUSE VERIFICATION AND REMEDY a) Battery either discharged or defective. Measure battery voltage across a 50 ohm (>1 Watt) load. If the battery voltage is <3.25 Vdc, recharge the battery using the appropriate battery charger. If the battery will not recharge, replace the battery. If battery is not at fault, proceed to b.
Troubleshooting Chart V3m Table 2. Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY b) Microphone is defective. Replace the microphone as described in the procedures. If the fault is not cleared, proceed to c. c) Transceiver board is defective Replace the transceiver board as described in the procedures. 6. Receive audio from earpiece speaker is a) Connections to or from transceiver Gain access to the transceiver board assembly weak or distorted.
Level 1 and 2 Service Manual Troubleshooting Chart Programming: Software Upgrade and Flexing Contact your local technical support engineer for information about equipment and procedures for flashing and flexing. Part Numbers The following information is provided as a reference for the parts associated with V3m telephones.
Troubleshooting Chart V3m Exploded View Diagram 052008o Figure 50.
Level 1 and 2 Service Manual Troubleshooting Chart Exploded View Parts List Table 3.
Troubleshooting Chart V3m Table 3.
Level 1 and 2 Service Manual Troubleshooting Chart Accessories Table 4.
Troubleshooting Chart 64 V3m November 03, 2006 6809501A48-A
Level 1 and 2 Service Manual 1 and 2 Index V3m 6809501A48-A A Index battery level 13 in use 13 message waiting 13 roam 13 signal strength 13 voice message waiting 14 Introduction 5 alert setting indicator 14 alert settings 16 antenna, removing and replacing 25 B battery function 16 gauge 16 removing 18 battery housing removing 18 battery level indicator 13 M memory card removing 20 menu structure diagram 15 message waiting indicator 13 C caller ID 11 camera assembly, removing and replacing 37 Canadi
Index V3m V flip assembly 28 flip display module assembly cover 38 hinge assembly 40 memory card 20 rear housing 21 transceiver board assembly 27 replacement parts ordering 7 replacing antenna 25 battery 18 camera assembly 37 flip assembly 28 flip display module assembly 38 hinge assembly 40 rear housing 21 transceiver board assembly 27 roam indicator 13 voice message waiting indicator 14 W warranty service 7 wireless access protocol (WAP) 11 S service manual about 6 audience 6 conventions 7 scope 6 s