Specifications

10 - 4 VC6000 Series Product Reference Guide
Troubleshooting
VC6000 Series
Table 10-1 Troubleshooting the VC6000 Series
Problem Cause Solution
The VC6000 Series
does not power on.
Vehicle ignition key in OFF
position.
Switch the vehicle ignition key to the ON position.
SIM door is open. Close the SIM door properly and secure screw.
Drained vehicle battery. Charge or replace battery.
Vehicle battery not installed
properly.
Ensure battery is installed properly.
System crash. Press the Power button. If the VC6000 Series still does not turn
on, Perform a warm boot. If the VC6000 Series still does not turn
on, perform a cold boot. (see Resetting the VC6000 Series on
page 1-10).
Low Battery level
warning is issued.
Vehicle battery Voltage
dropped below 9 V DC.
Start the vehicle engine to charge the battery.
Replace battery.
LCD and Keypad
backlight do not
function.
Critical Battery level. Vehicle
battery Voltage dropped
below 8V DC.
Start the vehicle engine to charge the battery. Replace battery.
Display backlight
intensity is reduced.
Display temperature is below
10 °C or above 35 °C (below
50 °F or above 95 °F).
Control the temperature inside the vehicle.
The VC6000 Series
powers off during
operation.
VC6000 Series temperature
is out of range: -20 °C to 60
°C (-4 °F to 140 °F).
Control the temperature inside the vehicle.
To resume operation, momentarily press the Power Button.
The screen turns
blank.
VC6000 Series is jammed. Momentarlly press the Power button.
No sound. Volume setting is low or
turned off.
Adjust the volume. Adjust the volume (Adjusting Volume on
page 3-14).
VC6000 Series shuts
off when the vehicle
engeen is idel.
VC6000 Series is Suspend. The VC6000 Series turns off after a period of inactivity. If the
VC6000 Series is running on vehicle battery power. To resume
operation, touch the screen or press any keyboard key.
Vehicle battery is depleted. Replace the battery.