User Manual-Windows

PERFORMANCE TIPS & TROUBLESHOOTING
112
can request a replacement disc by calling our
business office at [phone] and asking for the
customer service department.
TECHNICAL SUPPORT
If you are unable, with your dealer’s help, to solve
problems you encounter with the PCI-424 system,
you may contact our technical support department
in one of the following ways:
■ Tech support hotline: [phone] (Monday
through Friday, 9 am to 6 pm EST)
■ Tech support 24-hour fax line: [phone]
■ Tech support email: [e-mail]
■ Web site: www.motu.com
Please provide the following information to help us
solve your problem as quickly as possible:
■ The serial number of the PCI-424 system. This is
printed on a sticker placed on the bottom of the
rack-mount audio interface. You must be able to
supply this number to receive technical support.
■ Software version numbers for the audio software
you are using, the MOTU PCI WDM Audio Driver,
PCI-424 ASIO driver, etc.
■ A brief explanation of the problem, including the
exact sequence of actions which cause it, and the
contents of any error messages which appear on the
screen.